Customer Reviews for Pendletons Outdoor Power LLC
(Concessionnaire U-Haul dans le voisinage)

351 évaluations

8914 Courthouse Rd   Spotsylvania, VA 22553
(@ Courthouse)

(540) 582-3006

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/27/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 582-3006

8914 Courthouse Rd
Spotsylvania, VA 22553
(@ Courthouse)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/27/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

It was particularly convenient to our Va destination.

Frederick W. 
Évaluation :
1

Very rude and racist talked to me very disrespectful lied about amount of fuel returned in truck

Corey G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

patricia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

REPLACE THE TIRES ON THE CAR TRAILER. Great location and customer service was amazing but two tires were bald!

Matthew H. 
Évaluation :
3

NEED MORE CONVEINENT PICKUP LOCATION, 76 MILE ROUND TRIP FOR PICKUP IS TOO FAR !!!

RONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
4

The rep that checked me in was great. He quickly went through the process. He then took me out to the lot and guided me in backing up to the trailer. He then attached the trailer and went through all of the safety checks with me. Upon return, the same rep meet me at the check-in spot and hepled me back the trailer to the drop point. He then unhitched the trailer and completed the check-in process. All in all it was the best experience I have had with U-Haul. I will definitely use this location for any moving or transport needs I have.

Hugh V. 
Évaluation :
5

Aucun

Ignacio P. 
Évaluation :
5

Pick-up was way faster than I expected. The truck was clean and ready to go. Everyone at Pendletons was helpful and friendly.

Lisa M. 
Évaluation :
1

I checked in through the mobile app and upon checking in I turn the vehicle on and the tire pressure lights are on and a service light is on. I proceeded to try to go inside the building to see if someone can help me which a gentleman responded with those light don't really mean anything. He then calls someone out front to assist me because I stress I don't want to get stuck on the highway. Another gentleman then comes out looks at the lights and says I should be fine. I then tell this guy again I do not want to get stuck please check the tires. He proceeds to go around and kick each tire and says they are fine and starts to walk away. I also asked for a dolly which was not in the truck.

Pamela M. 
Évaluation :
5

I had to change my pickup time to after hours and the service was exceptional.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMELAINE W. 
Évaluation :
5

Rien

Marie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNYLEE H. 
Évaluation :
4

Trailer hitch installation was a nightmare. The Woodbridge team was so disorganized. I would never get the hitch, I had to acquire it and install it myself. The I had to travel a distance several towns over some 35 miles to acquire the trailer. No fault of the pickup point, but again I fault the Woodbridge team. I have no plans of using u-haul for a very long time. I have mixed feelings, but I cannot recommend the service.

Steven G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE M. 
Évaluation :
5

N/a

Shaun H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
1

I called the location I wanted to pick up the uhaul from, they told me they were too busy and to go on the website and do the reservation myself and hung up on me. Whatever, so I go online and reserve the 15' truck because that is the only thing they have available. A few hours later it's time to pick up, I get there and there is indeed a 10' and a 15' I check in through the uhaul website and everything on my reservation says 15' but the pictures and all information is for the 10' truck there. Not only is the 15' truck more expensive and I am not fully getting what I paid for but what if something happens to one of those trucks and they have them mixed up?? Who is responsible since they don't seem to have a clue which truck is which.

Jessica M. 
Évaluation :
5

Was charged for insurance 14 $that I did not request or approve I notified the representative and I have not heard back from them in regards to the insurance for the truck that it defaults to cancel that when I completed the reservation

Lidia N. 
Évaluation :
5

I love to give a big shout out to Nicole for doing her magic. She was great with figuring out the confusion with my trailer rental. Thanks again

Paul B. 
Évaluation :
2

They didn't put the furniture pads and dolly in the truck as ordered. When I called to ask them about it he said he didn't know it was on the order. He also said he only had 2 dozen furniture pads instead of the 4 I ordered. I told him I didn't need the dolly at that time. We had to go an extra 30 min and 30 min back to get the furniture pads. We tried to refute the charges but you still charged us for all 4 dozen pads and the dolly. So, no I am not happy with this experience.

Andrew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Pendleton's met me outside and created me upon arrival. Very fast and efficient.

NICHOLAS T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDROBERT W. 
Évaluation :
3

right headlight out. They promised to come to our home and replace headlight. We waited half a day and then they finally called to let us know that they could not send someone to fix the light. It was a pleasant experience. To improve for the next customer, do what you promise or do not make that promise. thanks Bob G

Robert G. 
Évaluation :
5

The customer service was great and I will definitely be spending my money there in the future.

Richard K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL JR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
3

No one was available at the drop off location even though 4 or 5 people were working in the garage.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Very helpful and nice

Dewey C. 
Évaluation :
4

I was really impressed with the truck itself. They have made great improvements to moving trucks over the years. I used a 20' version and it had excellent power and was great on gas.

craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy R. 
Évaluation :
4

a little hard getting into the place

John S. 
Évaluation :
5

Customer service was spot on. Great experience

Mike S. 
Évaluation :
3

The uhaul location and was not originally chosen by us. The larger one near our moving location was arranged weeks before it was needed. The truck and supplies were chosen and reserved for our moving day. A couple of days prior to the set date we received a phone call that the truck could not be picked up at the close location and we were required to go to another location. This caused numerous deficits that were not identified when uhaul made this change. The deficits were traveling a good 20 minutes one way extra, first truck's transmission had a sloppy transmission shifter problem, a hand truck that was not rented was in the box ox this truck smashing and banging around that had to be secured shortly after leaving the UHAUL location, pick up materials that were purchased for the move from original location, and No real compensation for these disadvantages other than extra miles given due to new required location. The location and service was friendly and professional but that first truck had a real problem that could have caused an accident if not identified by the person renting. All the deficits added 3 hours on our prep time. I will be needing a rental moving truck for an over 1 000 mile move and really questioning why use UHAUL.

Julie P. 
Évaluation :
5

Our experience was really great good customer service we walked in didn't make a reservation and they accommodated this. I was really grateful because this move happened very fast.

kathleen G. 
Évaluation :
5

Improve app. Terrible experience getting into online check. Asked for 2 alternate contacts but Virginia only requires 1. Took over 45 minutes to retrieve code for lockbox. Employee walking by so us sitting in the lot and came over to help. Still required contact with call center. Made us go through same information completed online earlier in the day. Suggest just having customer talk to call center for final check out if online form completed. Not pilot or phone error. Links should take you right to completed form, upload verification and done.

Roger M. 
Évaluation :
5

Conducted a return inspection and offered me an opportunity inside to escape the heat until my ride arrived. No issues with my rental and was thorough yet prompt!!

Ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S. 
Évaluation :
3

Aucun

Jamison W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark C. 
Évaluation :
5

They were so through...asked if I needed anything ,things you don't think about like blankets or mattress covers. So helpful. Thanks guys!

Carol M. 
Évaluation :
3

The windshield wipers were dry rotted and unusable. It was pouring rain driving back to Roanoke and had to pull over for two hours to be safe since wipers could not be used properly. Took unnecessary time and money out of my pocket to use this uhaul.

Megan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis T. 
Évaluation :
3

Space was limited and parking for someone not used to driving something large felt a little daunting. It's literally right across the street from a gas station so that was really convenient.

Will M. 
Évaluation :
5

It was so fast and easy I can't think of anything else you could do to improve it. Thanks

Michael G. 
Évaluation :
5

Excellent service à la clientèle

peggy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Andrew was a pleasure to deal with. All I had to do was show up. He took care of everything. Thanks again, Andrew.

Thomas G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
3

Staff not friendly.

dwane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason L. 
Évaluation :
5

Wash truck

JAMES K. 
Évaluation :
5

I was impressed with the staff. When I arrived to pick up my trailer I received a friendly greeting. The gentleman took my necessary information and he hooked up the trailer and demonstrated how to make Sure everything was secure. He advised me I could return the trailer off hours because they had cameras that would confirm the time and date and I would be changed for the time used only. Very impressive, I was very pleased with my experience with UHaul at the Courthouse location.

Fred W. 
Évaluation :
4

Andrew help me with my rental and I found him to be very personable and knowledgeable about the equipment. He was also very efficient as compared to other experiences I have had with U-Haul.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
4

Lower the price....500 miles almost 1 100 dollars wow

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Pendleton's was excellant and a pleasure to do business with. Robert Nelson

Robert N. 
Évaluation :
2

This pick up was U-Haul choice, and dispatch took almost 90 minutes.

Brad C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOFOLUWASO O. 
Évaluation :
3

I was overcharged 5 $. The rep also didn't know how to change the number of blankets so was over charged again. Finally, UHAUL charged me for an extra day. We dropped it off the next day! We were told to drop it off on Monday by 9 am. We dropped it off Sunday!!!

Deborah S. 
Évaluation :
5

Staff at Pendleton's is outstanding. Reserved auto transport but had to change pickup by a day. No problem. I can recommend nothing that needs improvement.

PAUL B. 
Évaluation :
4

Excellent service à la clientèle

Wayne I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brent R. 
Évaluation :
3

S.O.

Russell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos V. 
Évaluation :
5

Andrew is the man i only rent uhaul from these guys. They treat u like royalty. Hassel free service

Bruce C. 
Évaluation :
5

The customer service was outstanding and everyone was very polite and went out of their way to be very helpful.

Christian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Very convenient for me, saved over 40 $in mileage charges over next location. Staff at this vendor are very personable and professional. Very quick counter check in and checkout in the lot. Will use again, for sure.

Kevin B. 
Évaluation :
5

Excellent and knowledgeable customer service! Can't be beat!

barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert M. 
Évaluation :
5

These guys rock!! Truck clean truck ready. They took care of me on very short notice. I ONLY RENT HERE

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Very good service! Best (non- company) location I have experienced.

John F. 
Évaluation :
5

The truck we rented did not have a license plate on it.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karrie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

These guys know what there doing. Your in your out, so friendly. Love to rent here.

Bruce C. 
Non les évaluations ont été soumises pour cet établissement.

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