Customer Reviews for Penn Hills Automotive Inc
(U-Haul Neighborhood Dealer)

Évaluation :

1

There are no street lights at the location nor does the business have any lights in their lot. I picked up the truck after hours and it was dark so it was difficult to see where the lock boxes were and also locate my specific truck. The owners of this location mismatched the key and lock box. After a good deal of trying to use the Uhaul app, website and calling I was able to get the correct code to open a box, but it was not the right box. Once I did get the box open it didn't even go with the truck I was told to take. The key that was provided worked with a different truck. I explained all of this to the person I had on the phone and she informed me to check over the truck, which I couldn't do very well because of how dark the property is. If I could rate this location less than "poor" I would.

Évaluation :

4

You guys make it so easy!!! Had no problems at all! Merci 

Évaluation :

4

Loved the self service and app!

Évaluation :

3

In and out access is a bit rough

Évaluation :

5

Keep up the great customer service

Évaluation :

1

Was told that I would receive a discount but never did I went thru a lot of trouble to get a truck that i had reserved a week in advance it was a mess alot time wasted.

Évaluation :

5

I am very satisfied with my rental from Penn Hills Automotive. Everyone was friendly and helpful and I had no trouble with pick-up or drop off. I will certainly rent from them in the future and will probably go to them for car service, too!

Évaluation :

5

Sherry provided excellent customer service, she was very attentive, patient and friendly.

Évaluation :

1

I rented the truck and literally went less than 40 miles and the location said I went 100 miles. The truck floor had a spill and was very sticky. I don't understand why I was overcharged. Pittsburgh s small I would have had to drive around the entire city 5 times to drive 100 miles. Unsullied told me they can't help but that makes no sense. I will be disputing this with my credit card company. That is ridiculous.

Évaluation :

5

Honestly I cannot think of anything. This was my first experience and it worked out really well.

Évaluation :

3

Be very UPFRONT about the cost of mileage added onto the cost of the RENTAL. It's NICE to advertise the 19,95/day, etc., but just be HONEST...more UPFRONT about the REAL COST. I ended up paying over a $100, 5X the price on the side of the truck. You got me..I'll know better NEXT TIME. But thanks for the truck!

Évaluation :

1

The lady couldn't get the computer to work. The people on site were not friendly at all no good customer service skills were used at all. They were all about the money. When I returned the truck the attendant barely acknowledge my present went straight to the truck looking to fin problems.

Évaluation :

2

I'm pretty sure that I was overcharged.

Évaluation :

2

Someone was smoking inside the building. Reception very slow, the parking lot was packed in with nowhere to park. inside the facility was filthy. We were not shown how to adjust mirrors, etc on the van We had to ask for help just to get the van pulled out into a place that was safe to leave the lot from. The woman who wrote up my contract was friendly and efficient.

Évaluation :

5

N.D.

Évaluation :

3

Pick up experience was unstatisfactory. This was a self pick up, as is encouraged on your website, however the location was not experienced in this process, nor did he know it was a self pick up order. Instructions on what to do when arriving at location was unclear to me, and the Penn Hills location. THIS IS NOT A COMPLAINT AGAINST Penn Hills AT ALL but rather an issue with the self check out process. The location rep had to contact UHaul to assist with the order completion, and the UHaul rep spoke that was assisting the Penn Hills rep was very abrasive and unprofessional in how she handled his call. The customer service from UHaul on this call was below standards. Also I received NO confirmation call on Friday, the day prior to the rental before 6 pm as we were told we would need in order for our order to be confirmed. We contacted scheduling at UHaul on Friday and were told until we receive the phone call, the order was not confirmed. Unfriendly and abrasive customer service on this call as well with UHaul on Friday 7 July.

Évaluation :

5

The guys at the shop were extremely helpful.

Évaluation :

3

I would have gave them above-average but because I had to wait an hour and a half for somebody in the Uhaul Department to come in. online they said the shop opens from 8 to 5 it doesn't is from 9 to 5 and then the U-Haul people usually don't get in until 9:45 10 o'clock in the morning and my reservations were for 8 o'clock that morning so I had to sit in my car and wait which made me behind but besides that the people are nice and the van was clean

Évaluation :

4

Parking was an issue at this location.

Évaluation :

1

Advertised at the price 19,95 Total came to 45 Less than an hour Less than 5 miles

Évaluation :

2

lot is over crowded business is primarly auto repair only 1 rep handles U-Haul rentals will rent from Plum or Monroeville next time

Évaluation :

3

The location was VERY convenient to where I live. The gentleman who inspected the van did so ALONE and while smoking a cigarette. He didn't show me where anything was in the van. I did the express checkout online to avoid spending time prior to leaving with the van and that was a complete waste of time since the other gentleman that did my transaction couldn't get the system to accept my debit card.

Évaluation :

5

The people I dealt with were friendly and courteous.

Évaluation :

3

A sign of where to walk in would help. I stood outside trying to find where to go in to get registered.

Évaluation :

4

Before I got here i went to uhaul location on 2531 Greensburg Pike, 15221. The dealer at Greensburg pike was really helpful, the frontdesk on the phone made a serious mistake about our reservation but they were able to fix, Im grateful to them

Évaluation :

2

Online order was great but the facility in sad shape even for an auto repair place

Évaluation :

3

Rude. Simply rude.

Évaluation :

4

Great service, thank you.

Évaluation :

5

Good experience xtra helpful and friendly people

Évaluation :

3

Friendly and quick service... Start with a full tank... Makes it easier on the next guy renting the truck when he goes to return it.

Évaluation :

5

Very well trained teammembers. Thanks.

Évaluation :

3

I was charged for a dolly there was none in the truck !!! which sucked because I really needed it ... will I get that money refunded back to me????

Évaluation :

2

The place is shared with another auto company, I am not aware of the business. There was no parking for the truck as the lot is overly packed with cars. It looked very suspicious I was almost not going to return the truck there.

Évaluation :

3

It's a pain when you reserve equipment to one location & then UHaul requires you to somewhere else (out of the way) to pick it up. Then instead of allowing me to return it to the location nearer to my house, I have to go back to the inconvient location. I'll think again before using UHaul in the future.

Évaluation :

3

There needs to be more ample parking.

Évaluation :

4

Agent was very friendly and accommodating. Would use them again!!!

Évaluation :

3

We dropped off the truck on a Saturday at 2:30pm. Online, it said they were open until 3:00pm, but they were closed when we got there. We just left the truck and used the key drop. I can't really rate the service here because we didn't go in or talk to anyone. Everything turned out okay though. I would go there again.

Évaluation :

1

The first 24 hour drop off center had tape of the box and a sign that said "this location no longer accepts uhaul drop off." I then went to Penn Hills Automotive and my key did not fit in their drop box. When I received my receipt this morning, it charged me 106,8 extra miles, stating mileage in to be 1982.8. I took a picture with my phone of the mileage at drop off and it was 1897.2. So I was significantly cheated and overcharged.

Évaluation :

3

The website directed us to a location that was no longer a uhaul contractor.

Évaluation :

4

Helped me with the extra miles very grateful

Évaluation :

1

The facility was filthy, and unsafe. I do not know if u haul has ever charged by the hour, but I was not pleased. I will more than likely use another company from now on.

Évaluation :

3

This site was chosen for location, definitely not ambiance.

Évaluation :

5

Great service. Friendly personnel.

Évaluation :

1

I reserved my uhaul 3 weeks in advance. On the day of my pick up no on

Évaluation :

1

They crazy as hell specially a old man smoking a sigar rite in ur face .

Évaluation :

3

I had a confirmed rental for a 10' truck, but when i arrived they only had a 14' available.

Évaluation :

5

Great people would recommend to everyone

Évaluation :

2

Uhaul representative was sick and I was not informed that I could not drop off my trailer there before I showed up.

Évaluation :

4

nice.

Évaluation :

5

Very nice people there. I could have stayed and talked all evening to the men. Felt like I have known them all my life. Feels good when you are moving into a new area.

Évaluation :

2

The location was convenient for us to drop the truck off but it was very hard to get the truck into the lot. It is very difficult locating the place. Drove right by the first time. It got the job done but you just do not feel comfortable in the lot.

Évaluation :

1

truck was dirty on inside. I requested a dolly cart and did not get one, My son picked up the truck and person a location was not informed at all and acted as if it was a chore to wait on my son, We have used U Haul in past an was pleased. after this time I will check around before we choose

Évaluation :

1

Equipment was not working upon arrival due to being poorly maintained and rusty. The equiptment I rented (dolly and furniture pads) were not put in the truck or included and were later subtracted from my bill. . One of the workers had a poor attitude and needed to be coaxed to help with loading the car on the dolly which was apparently "not his job" and some other choice words. Terrible experience at this location.

Évaluation :

5

Convenient location. Helped in securing the truck for a longer period. Appreciate the service we received. Returning the truck after hours was very convenient.

Évaluation :

2

We reserved the u haul over the phone and when we got there we had nothing but trouble. The truck was there ready for pickup but the rental information on the computer was totally wrong. It took an hour and a half and a few phone calls to get things right. We were on a schedule and it put us way behind. I was not impressed with the entire process, it caused more stress than was needed.