I like everythin the lady was very patient and easy to work with. But I did forget to say the dolly strap would work at times and didn't work. In all I still had to save mode & if I need anything again that's where I'm going.TIANA W.
Customer Reviews for Penn Ohio Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sharon, PA 16146
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - mer : 9h am à 5h pm
- Jeu : 12h pm à 5h pm
- Ven : 9h am à 5h pm
- Sam : 8h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Was to pick-up the van at 8:15 am and the gate was locked and know one came to 9am to let me in and give me the keys.JOSEPH R.
This was the WORST experience I have ever had with Uhaul. Went to the office to contract a 10 foot truck for an 8:00 am pick up. When I reviewed the order two days before pick up to confirm, the time had changed from 8 am to noon...something that totally would NOT work with our logistics. Here the office hours changed so I raced back in to the office to organize the self check in. I should have been told when I booked it of the new office hours. The day of pick up, went to the facility and completed the process. When I went to the lock to key in the password, it was already entered and when I opened the box there were NO KEYS. I immediately called the contact number and told them the issue. They attempted to contact the site manager....no answer and the clock it ticking for my leave time. He said the only thing available was a cargo van...too small, but I HAD to take it since it would delay me to try and go to a different UHaul site. Of course, when I got to my son's place, it was too small for all his stuff. We called the UHaul in the Cleveland area to see if we could switch out the vehicle out there but were told no (but later when I got to the office, the manager said there was no reason we could not do that). We had to leave furniture, boxed and canned food, household items (such as a microwave) in order to get the MOST important items in that van. I was given a 50 $dollar refund which was nice but will not pay for the 125 $"dump" fee from his apartment complex for all the items he had to leave for them to dispose of, will not pay for the replacement of items we had to leave behind. The move was delayed over two hours as we had to repack and rethink the items he could take. This impacted his friends and landlord at our final destination who had to change their schedules to meet with us when we got there. I will be filing a more detailed complaint.Janet B.
Le client n'a pas laissé de commentaire.KANDE D.
Le client n'a pas laissé de commentaire.CAMREN M.
Le client n'a pas laissé de commentaire.Victoria C.
Le client n'a pas laissé de commentaire.ELIZABETH Z.
Make sure the air conditioning works properly on a 90 degree day!! Besides that, all was well!!David B.
Le client n'a pas laissé de commentaire.Douglas W.
Le client n'a pas laissé de commentaire.Lauren R.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Joshua S.
The pickup and drop-off people were efficient and friendly. The equipment good. My only problem with this location is I could not call someone at the location about a question I had. The automated answer menu gave no option to talk to someone at the location.Barry O.
Fix the app. Thank God there was a human to help when the app failed to work.john C.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.RHONDA M.
Everything was Great! Thank you have a great weekend!Helena M.
Le client n'a pas laissé de commentaire.Michael S.
You made the entire process so easy and simple. The receptionist at the location was outstanding! Merci.C N.
Le client n'a pas laissé de commentaire.Steven V.
Le client n'a pas laissé de commentaire.Jan N.
Everything was great.DAVID K.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.DONALD O.
Le client n'a pas laissé de commentaire.KRISTIN C.
I do not own a smart phone to check in .michael L.
She was very friendly and also very helpful and informative.RICHARD S.
My rental had very bad brakes..not to bad when empty but when loaded the brakes were almost non existance..had to get off interstate highway and take backroads making my trip twice as long and costing more from extra milage..I was supposed to get a truck with a ramp because of disability and had no ramp..very poor service..probably won't rent from uhaul againJames S.
Le client n'a pas laissé de commentaire.Jim G.
Check engine light was on initially but gas cap was not screwed on. Light went off after gas cap was fastened properly.Alan S.
The only improvement that I would suggest would be to possibly pave. level, or otherwise make the area in which the equipment is parked flat to prevent the many deep potholes & ruts where water collects. There were so many deep potholes full of rainwater and surrounded by mud that the area not only soaked my shoes, but the mud was very slippery and became a fall danger. Had this not been the case, I would have given the location a rating of excellent.Frank K.
Very helpful staff.William C.
When I got my truck it was at a quarter tank and they wanted me to fill it I put half a tank inDAMON F.
Le client n'a pas laissé de commentaire.ANTONIA H.
Le client n'a pas laissé de commentaire.Jill F.
The customer service representative is polite and professional making the inhaler experience stress free.ANTONIA H.
People were very kind and friendly and I was in and out in a respectable amount of timeAric M.
I was there before the posted closing time and the gate was already locked. I had to use the self return option unfortunately. Which works okay, but if you're supposed to be open, then be open!Steve R.
Le client n'a pas laissé de commentaire.SANDRA G.
Your website didn't tell me it would be almost 200 more dollars then it actually was on the website.Furana C.
Le client n'a pas laissé de commentaire.Jack D.
The inside of the cab was very dirty. Sauce and stains everywhere. I had to wipe most of it out just to drive in it. The back of the truck wasn't swept out. It was very dirty.Gary T.
Le client n'a pas laissé de commentaire.LAWRENCE F.
Le client n'a pas laissé de commentaire.JOHN D.
Le client n'a pas laissé de commentaire.Christina G. | Expérience générale
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Gary G.
Thank you muchchristopher E.
The ammount of fuel it had was lied about. I was over charged, and I will never use Uhaul again.Brian Z.
Rented the truck for 4-5 days I feel like there should Be a special for renting that many days in a row I spent probably almost 500 $for those days .ALYCIA M.
I was not able to check the truck out myself as advertised by uhaul.com. The website failed to work because I was 20 minutes late checking out the truck. That is ridiculous. I should be able to check the truck out at any time! Fortunately the office in Sharon stayed open longer to accommodate and checked the truck out to me and they did great. If uhaul can fix this website issue, they will be more user friendly and will earn 5 stars.CHRISTOPHER M.
Le client n'a pas laissé de commentaire.LOGAN E.
Le client n'a pas laissé de commentaire.AMANDA C.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Veronica C.
Le client n'a pas laissé de commentaire.deborah G.
Le client n'a pas laissé de commentaire.scott E.
Thank you for your professionalism each and everytime I came to make my payment.. I will definitely recommend the storage unit to anyone thank you once againRobert S. | Expérience générale
Very accommodating!Alan F.
Le client n'a pas laissé de commentaire.junious t. | Expérience générale
Great deal of trouble finding location, even with GPSSTEPHEN P.
Billing part of it needs to be a little clearerJONATHON M.
Le client n'a pas laissé de commentaire.DARIA B.
Le client n'a pas laissé de commentaire.millie L.
Is was disgusting the smell as well as how dirty the truck was on the inside of the truck where I had to sit . I had to clean the truck with bleach and spray Lysol in it. I informed customer service and hey informed me to make them aware of the situation I informed them but it was disregarded as if it didn't matterROSALAND M.
Le client n'a pas laissé de commentaire.Stephanie L.
Le client n'a pas laissé de commentaire.MARICUS L.
The lady was rude and would not listen to us and then she charged us extraDUSTIN H.
Le client n'a pas laissé de commentaire.brenda w. | Expérience générale
Le client n'a pas laissé de commentaire.MARK H.
Think you for your professionalism great pricing and everything was right on timeJAMES H.
Le client n'a pas laissé de commentaire.Sherris M.
Excellent experience.Alan M.
Love the staff they are very nice and helpful ..would definitely recommend them to everyone ðŸ˜Mathew W.
Le client n'a pas laissé de commentaire.Matthew Ruttinge R.
Everything was ready to go and I was in and out and both pick-up and drop-off in no time.William B.
Better communication with customersDawn S.
Le client n'a pas laissé de commentaire.RICHARD G.
The gentleman that took care of me today always does a great job. I always go through this location because it's well run.Brendan E.
Le client n'a pas laissé de commentaire.Shawn T.
The truck needed ball joints, a transmission service and body work on the cab. There was food on the floor. I have rented from Enterprise to go 1500 miles. This truck would not have made that tripJohn R.
Le client n'a pas laissé de commentaire.Norman R.
Le client n'a pas laissé de commentaire.Susan B.
I went to the location because I was having trouble getting it to work online but they didn't really explain very much to me I still don't understand my bill and why I was charged so muchJessica K.
Very efficiently operated locationJames R.
Le client n'a pas laissé de commentaire.Mark R.
Check out and truck return on my phone was very convenient. Reasonable prices. Positive experience overall.Renee D.
A great experience.Carl B.
The location was fine. We did not receive the furniture mats like we paid for. The biggest pain was the 25 minute check-in to pickup the truck. It didn't tell us which box our key was in, so we had to put the code in all 3. I called customer service and they charged my card twice. It couldn't find my reservation. The whole reservation process was awful. Then when we finally got home with the truck, I was on hold for another 25 minutes to tell them about the mats and the double charge.Briana R.
The app didn't work properly, customer service kept transferring me after I was on hold for awhile, no one knew anything, and they were supremely unhelpful.Shamayla P.
By the time we got there it was dark And there was virtually no lights where we had to leave the vehicle . It felt kind of unsafe as we checked out the truck online in the darkness .Keith G.
Your on line system is a TOTAL JOKE. I could not finish the registration on line, I could not make any changes to my reservation and then, when I thought I was going to have to check the truck back in after hours, I was not able to since the system was STILL screwed up and was going to be charged an extra fee since I would have to return the next morning to finish the check in process. THREE other people in that office has the SAME PROBLEM. However the crew running the Penn Ohio Storage office were amazing!!!! Kudos to Michael and Luanne for all their hard work to help your customers. Get it together UHaul..great on line concept but it totally bombs in real life.JANET B.
Picked up rental in a rainstorm and the parking lot was flooded. Had to wad thru 5 in water to get to truck. Feet/ shoes soaking wet. Also told office would be open on labor day and it was not. Was not prepared for on line checkin and this delayed my pick up by 45 min until they worked through everything and got key. A very poor run outfit !! We also have schedules and deadlines!Shane W.
Given a van with wood chips covering the floor. Causing our furniture we were moving to get wood chips all over it.Judie O.
Dealer was courteous and kind..TIM C.
Le client n'a pas laissé de commentaire.Melissa A.
Le client n'a pas laissé de commentaire.Kathleen L S.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Brian H.
Solid competitive prices.William B.
Le client n'a pas laissé de commentaire.Christopher T.
Le client n'a pas laissé de commentaire.james W.
Le client n'a pas laissé de commentaire.ashley B.
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