Love the staff they are very nice and helpful ..would definitely recommend them to everyone ðŸ˜Mathew W.
Penn Ohio Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Matthew Ruttinge R.
Everything was ready to go and I was in and out and both pick-up and drop-off in no time.William B.
Better communication with customersDawn S.
Le client n'a pas laissé de commentaire.RICHARD G.
The gentleman that took care of me today always does a great job. I always go through this location because it's well run.Brendan E.
Le client n'a pas laissé de commentaire.Shawn T.
The truck needed ball joints, a transmission service and body work on the cab. There was food on the floor. I have rented from Enterprise to go 1500 miles. This truck would not have made that tripJohn R.
Le client n'a pas laissé de commentaire.Norman R.
Le client n'a pas laissé de commentaire.Susan B.
I went to the location because I was having trouble getting it to work online but they didn't really explain very much to me I still don't understand my bill and why I was charged so muchJessica K.
Very efficiently operated locationJames R.
Le client n'a pas laissé de commentaire.Mark R.
Check out and truck return on my phone was very convenient. Reasonable prices. Positive experience overall.Renee D.
A great experience.Carl B.
The location was fine. We did not receive the furniture mats like we paid for. The biggest pain was the 25 minute check-in to pickup the truck. It didn't tell us which box our key was in, so we had to put the code in all 3. I called customer service and they charged my card twice. It couldn't find my reservation. The whole reservation process was awful. Then when we finally got home with the truck, I was on hold for another 25 minutes to tell them about the mats and the double charge.Briana R.
The app didn't work properly, customer service kept transferring me after I was on hold for awhile, no one knew anything, and they were supremely unhelpful.Shamayla P.
By the time we got there it was dark And there was virtually no lights where we had to leave the vehicle . It felt kind of unsafe as we checked out the truck online in the darkness .Keith G.
Your on line system is a TOTAL JOKE. I could not finish the registration on line, I could not make any changes to my reservation and then, when I thought I was going to have to check the truck back in after hours, I was not able to since the system was STILL screwed up and was going to be charged an extra fee since I would have to return the next morning to finish the check in process. THREE other people in that office has the SAME PROBLEM. However the crew running the Penn Ohio Storage office were amazing!!!! Kudos to Michael and Luanne for all their hard work to help your customers. Get it together UHaul..great on line concept but it totally bombs in real life.JANET B.
Picked up rental in a rainstorm and the parking lot was flooded. Had to wad thru 5 in water to get to truck. Feet/ shoes soaking wet. Also told office would be open on labor day and it was not. Was not prepared for on line checkin and this delayed my pick up by 45 min until they worked through everything and got key. A very poor run outfit !! We also have schedules and deadlines!Shane W.
Given a van with wood chips covering the floor. Causing our furniture we were moving to get wood chips all over it.Judie O.
Dealer was courteous and kind..TIM C.
Le client n'a pas laissé de commentaire.Melissa A.
Le client n'a pas laissé de commentaire.Kathleen L S.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Brian H.
Solid competitive prices.William B.
Le client n'a pas laissé de commentaire.Christopher T.
Le client n'a pas laissé de commentaire.james W.
Le client n'a pas laissé de commentaire.ashley B.
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.SUZANN M.
Le client n'a pas laissé de commentaire.China S.
Le client n'a pas laissé de commentaire.Brendan B.
Le client n'a pas laissé de commentaire.Noel R.
Well done MikeTHOMAS L.
Le client n'a pas laissé de commentaire.Luke N.
Le client n'a pas laissé de commentaire.SANDRA F.
Le client n'a pas laissé de commentaire.Mansa N.
Drivers seat was extremely worn. Truck rode like a tank in comparison to other uhaul trucks I've rentedwilliam B.
The person in charge was very helpful and came out when we arrived to make sure we got the keys okay and came back out when we dropped it off to make sure everything went well. He was very friendly and politeChyenne S.
Le client n'a pas laissé de commentaire.KELLY W.
Great location managers, very helpful, friendly, superb customer service.BRENDA B.
Le client n'a pas laissé de commentaire.JASON W.
Le client n'a pas laissé de commentaire.Heather J.
He gave me too small of a truck so I had to make two trips which doubled my cost.Rita M.
Le client n'a pas laissé de commentaire.Dennis G.
Le client n'a pas laissé de commentaire.terry O.
Le client n'a pas laissé de commentaire.Warner P.
The online pickup is awful...it took forever then is stopped working. The lady working had to call me from her phone and do everything. I scanned my id days ahead of time, only for it to ask me to do it that day..which wasnt working. The person on the online chat was no help. Because of this we got behind with moving. The lady at the location Luanne..was super friendly and helpful..and helped me the next day retrieve my phone that I left in the truck. I really liked the location..but not the online pickup..which i understand is to keep people safe in this time.Shannon R.
Truck was nasty dirty on the inside. Floorboards has dirt and cheese on them. Truck hasn't been cleaned at all. Picked up the truck with quarter tank of gas in it returned it half full. The checkout procedure needs to be fixed. It's broken. I understand that the virus is a big deal but come on where is the customer service. Call the 800 number and they helped me after 20 minutes of being on hold. Thank God for you right call center walking me through the pick up produces. Will go with Ruder next time.Michael T.
Le client n'a pas laissé de commentaire.Karen L.
Le client n'a pas laissé de commentaire.Shelley E.
The only thought that lingers about this location is there is no drop of sign for people dropping equipment during hours of operation. I didn't know where to pull in. The operator of that location didn't even need me to come into the office he came out to meet me and assist. I had to drop off twice, the trailer first then the truck. He was so polite when I was removing the chains to remove the trailer he didn't say a word. He just reconnected it and parked the trailer like a pro.Doreen H.
Rental was easy and fast, truck was clean and ran smoothly.Derek D.
Le client n'a pas laissé de commentaire.Susan W.
Mike was terrific! Very helpful / accommodating. Thank you!!!Kevin G.
The request for photo id texts that included a website address, sent to my phone did not link properly. I could not sign in and submit any information. Therefore, I got multiple texts daily for a week asking me to submit the information. It was annoying and wasteful. If you are going to send text messages, please have the links work.connie H.
Le client n'a pas laissé de commentaire.Vickie D.
I can be a little understanding with what is going on but our pick up time was 8am. Never got the keys til 845. It shoulnt have taken that long to pick it up when i already did everything online. Very disappointed about that.Xavier R.
Le client n'a pas laissé de commentaire.marci P.
Le client n'a pas laissé de commentaire.jeffrey S.
Le client n'a pas laissé de commentaire.Johnnie S.
Everything was amazing ??Akeem F.
Le client n'a pas laissé de commentaire.Liz B.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Jameese G.
I was not told that I need to do anything when I returned the truck except to park it and put the key in the drop box. I did not have my phone on me because I was moving stuff and when I finally got home after returning the truck I saw the message about doing the return online. I am not happy about this whole situation.eric B.
The lady thst was working when i returned the Uhaul was very rude and very unpleasent. Was not happy with herNeva L.
Very friendly and helpfulLucas G.
Le client n'a pas laissé de commentaire.Melanie C.
Le client n'a pas laissé de commentaire.Jeanne H.
Excellent service by Michael !!!Michael S.
Le client n'a pas laissé de commentaire.Joshua L.
Le client n'a pas laissé de commentaire.allen M.
Le client n'a pas laissé de commentaire.Susan J.
Le client n'a pas laissé de commentaire.carrie D.
Le client n'a pas laissé de commentaire.cary P.
dont remember names but the people were awesome.Sam M.
very professionalRICHARD M.
Very good customer serviceJill C.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.rhonda F.
Truck cab had a pretty strong cigarette smell. Otherwise, the owners/operators at Penn Ohio Self Storage were wonderful to work with!SHAUN R.
The reservation requested that I scan/upload my driver's license. RIDICULOUS!! I refuse to put on the internet a copy of anything as identifying me in such detail. Have you heard of identity theft??Valerie E.
Friendly Courteous and KnowledgeableTiffany M.
The gentleman that works there is very personable and kind. Keep up the good work!Cheryl M.
Le client n'a pas laissé de commentaire.Brittany K.
Le client n'a pas laissé de commentaire.Lucia P.
LouAnn was absolutely fabulous! She helped us with everything we needed. Would definitely use again if needed.veronica C.
Very good site to rent from the lady was very helpful nice and kind! Thanks for all your helpDekwang F.
Nothing everything was good thank youMichelle G.
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.mario M.
The only issue I had with the truck I used was it did not have a foot step to get up into the trk so it made it real hard to get in n out of the trk!sherry H.
The truck was very shaky - couldn't go over 45. Think the truck needs looked at - The brakes sucked!Emily H.
Le client n'a pas laissé de commentaire.Heather S.
This place is top notch, I always rent from here and have excellent service every time.Melanie W.
Le client n'a pas laissé de commentaire.COREY H.
Le client n'a pas laissé de commentaire.Gary C.
Nice friendly staff , was lots of help on solving my problem & helping me pick the right size storage & truckJanaeia w. | Réservation
Didnt use storage unit. Was told they were not a uhaul storage unit and it was not free first month like add said it was so I didnt getcha storage unit.Charise M. | Réservation
Extremely helpful!Rachel P. | Réservation
Called corporate uhaul office and cancelled. Had to move location closer to Frederick, MD.Steven W. | Réservation
Unit was clean but there was broken glass outside the unit. The parking lot could use a load of lime stone, a little wet.Robert B. | Réservation
I like that it was convenient to use and close to my house.PATRICA H. | Expérience générale
I was a customer for about 10 years. Nice employees. Couldnt ask for anything more.JARRET D. | Expérience générale
Wonderful people to deal with. Courteous and helpful. Employees are great.JARRET D. | Expérience générale
Luann couldn't have been more helpfuldebra c. | Réservation
Will continue with this companyBirgit S. | Réservation
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