Le client n'a pas laissé de commentaire.
Mark S.
Customer Reviews for Pepiniere Cite Des Jeunes
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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All top and A1. Thank you.
Claude V.All went well and the service was great
Francis G.At the moment, absolutely nothing. Friendly staff, easy pick-up and drop off location, what else could one want?!
Bradley O.Thé equipment was in bad condition The direction and the sterring was louse and very dangerous
Real F.Everything good
Edward L.Receptionist was great!
JASON B.Newer vehicle, this one was worn and the engine seemed tired. I was OK with it due to the rate.
Neil K.Although I wrote the equipment was clean, it was not. The cargo area was dusty from construction materials and there were cardboards on the floor. It could have been vacuumed out. I assume the equipment is well maintained. I will rent from this location again as the people are very nice
Diana L.Amazing customer service
Edward E.Although Pepiniere Cite des Jeunes did an excellent job in a pinch hit situation, the original reservation and pick-up site, U-Haul de Saint-Jacques - 7350 boul Sainte Anne-De-Bellevue, Montreal, can only be rated as PATHETIC. 15 hours before pick-up for a move, I was advised, on a month-old reservation, that no trucks were available! Seemingly, in THEIR words, "..300 trucks had their catalytic converters stolen..." and obviously stolen the night before! I'm still assessing the total extra costs and WILL submit them to U-Haul, Small Claims Court if necessary. All I can say, is NEVER, EVER rent from a company with such shoddy customer service as U-Haul. There are far better options and I will make absolutely sure I let as many people as I possible can know just how unreliable U-Haul is!
Ray S.The whole process was confusing. I reserved a vehicle to pick up with the app. It was not smooth at all. The rental place called me before they closed and I missed the call. I called back 20 min later and they were closed. I had no link to pick up the truck. I had no instructions how to get the key or what to do. I waited in a parking lot on hold for 40 minutes. Finally a U-Haul representative answered my call. I was transferred to 2 others. The 3rd agent finally helped and saved the day. She was professional and walked me through what should have been simple. I've rented many vehicles in my life and this had to be one of the worst experiences ever for picking up a rental. The drop off went better as I had the proper link to return.
Ian C.always great third time renting and great experience this my u haul go to rental place for sure, the staff super nice and friendly.
Moshe T.Employees need a proper training with the check-in software and how to send receipt properly by email.
Eric C.Have truck full of gaz on pick up
François L.Réellement déçue ... je sais que ce n'est pas eux mais le fonctionnement de uhaul ! J'ai réservé un camion la semaine passée ! J'ai téléphoné le lendemain afin de confirmer que tout était ok et ajouter une réservation pour un diable pour les électroménagers! La dame me dit de téléphoner la veille pour être certaine qu'elle en a un ! Ce que je fis ! Elle en avait un et me dit qu'elle me le réserve ! Ça tombe bien car descendre les électroménagers du 2e etage c'est pas évident ! J'arrive vendredi pour aller chercher le camion, et le boss de la pépinière venait de donner mon diable à une autre cliente ! Je lui fais part de la situation... il a l'air de s'en sacrer ! Ils appellent une autre compagnie un peu plus loin et me dise va le chercher là bas !!! En plein jour de déménagement j'ai pas le temps de courailler des équipements que j'avais pris la peine de réserver une semaine avant et confirmer la veille ! Ben déçue de tout ça
Cynthia L.Excellent very clean. If I would have to rent I would go there
Philip R.juste pas trop chargé sur le gase
Abdessalem Djama B.Rien
Andre M.they were fantastic
Mark M.Parking lot was very muddy, needs a gravel base.
Michael John C.Great service! super easy!
caroline C.The only bad thing was that the trailer is very heavy so it would need a jack near the pin to help with the hitching.
Benoit H.Excellent service
Josee A.Du a un contretemp jsi du aller au depaneur sur Mgr.Langlois a valleyfield, j'ai appelé avant et on mas dit venir tout est beau on as plein remorque pret a prendre, a mon arrivée plusieurs remorque mais aucune accessible ( pris dans glace et neige) le commis ma dit c car un loue pas et m'a proposé aucune aide, jai du retourner a la pépinière ou comme d'habitude jai eu un excellent service. Résultat perdue environ 1h30 et plus de 50km fait inutilement 😡
STEVE F.C'était très bien comme ça Pas cher, simple et rapide
Christian D.The truck had not been swept out. The cabin of the truck hasn't been thoroughly cleaned in some time. And I doubt that the truck had been sanitized between drivers, from the look of it, and the story that the GREAT clerk at the store told me. (He actually was great). He said the truck had arrived late last night and that he hadn't seen the truck. Also, we arrived an hour early for our truck but because of some misconfiguration the truck wasn't able to be picked up. I was under the impression that we had ordered the contactless "truck share 24/7" service, but apparently that's not the case. Again, the staff were wonderful and handled all issues. Kudos to them. Nice people, super friendly, and helpful. Honest thought - maybe running all of this crap through apps and computer systems doesn't work.
Chrustopher E.Repair the radio it was a long ride without radio but excellent service
Karl M.Left the kees in mail box the truck's ate all well parked
NICOLE L.Very bad truck with loose steering and bad suspension. No windshield washer fluid and no registration card. American truck with Arizona plate with speed in miles and very small indication in kilometer.
Georges C.Service excellent
Martin L.Best U haul rental I have had. Service staff was really nice and organized and the equipment was impeccable
Diane W.fast and good service and good price
Christian G.Great service and excellent staff. Highly recommend. Thank you!
Ryan M.Very courtois
France G.Noting everything was perfect!
Martin R.I had originally booked online a 10ft truck at Vent D Auto Gerry at 382 Grand blvd in Ile Perrot for 10 am. When we got there, the place was a dump. They did not know about our reservation and confirmed they had no equipment. We were very upset. I then called another location (Cité de Jeunes) and they were able to complete the reservation for us. We were very relieved and grateful since we had 2 men helping us that morning. In the future I will call Cite des jeunes first if I need to book a truck and not use the online booking.
Eve C.Good service
ROSSANO V.After booking and reserving my truck at my closest pick up destination, I received an e-mail telling me I had to drive an extra 20 km to pick up my truck , maybe the site can let me know before I book with a payment that my pick up destination has changed, I would look somewhere else :(
Michael G.Outstanding staff, they were super professional, helpful, polite, and gentel. I did my 2 truck reservations months in advance and didnt need to contact them back to remind them, absolutely great service!
Abril M.The service was excellent. Very polite, professional and friendly! I will definitely use them again.
Aileen F.Excellent service!
Kevin F.services very well
Marlene A.Do not automatically add the CDW insurance without asking me after I booked online having not selected it.
Robert H.Charges insurance even if you decline
Charles Alexandr R.Truck needed an oil change. Cab was filthy and by extension was not sanitized for Covid....not sure how you are allowed to rent non-sanitized equipment during the current pandemic. On the good side the service from the location rental was excellent and the equipment operated well.
Marcus John O.Très bon service et remorque impeccable
Alain D.Friendly staff, really helpful... Will rent again from this location in a heart beat.
Drew O.