Évaluations des clients Perdido Convenience

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Perdido Convenience

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Charles A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bobby H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bobbie S. le

Évaluation :

Nice and professional customer service

Jim L. le

Évaluation :

Personnel needs to be more friendly and customer oriented

Christopher C. le

Évaluation :

Great, friendly and fast service.

Reynaldo A. le

Évaluation :

Person was rude. Had to ask to help me hook the trailer I rented. Had a problem with my hitch (was a bit to high) insted of help me to find a solution he offer to SELL me a different one. A paser by had to help me to hook the trailer that only require a bit of thinking a another bit of effort.

BOB D. le

Évaluation :

When I came the first time to return the trailer I was told that it would be helpful to him to bring the trailer to a different, further distance location that he would not accept it. I had to call the UHaul 800 number to get the location to accept the trailer.

Jonah L. le

Évaluation :

Le client n'a pas laissé de commentaire.

James W. le

Évaluation :

This location charged me for 12 missing pads even though I was only given 12 initially. They didn’t bother to call me and explain why they were charging me.

Chris S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Steven S. le

Évaluation :

I was supposed to receive a $100 discount on my trailer rental I don't think I received the discount The dealer opened up late and did not show up until after about 2 phone calls

Hannah T. le

Évaluation :

Very helpful! The U-Haul we received was in very good shape.

Paul T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stefano H. le

Évaluation :

Le client n'a pas laissé de commentaire.

David P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas K. le

Évaluation :

Le client n'a pas laissé de commentaire.

AMY H. le

Évaluation :

Easy and efficient experience.

Harvey S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tom G. le

Évaluation :

I passed a u haul dealer to get to this one

CHRIS C. le

Évaluation :

I hooked up trailer by myself no help at all. I rented for 24 hours but was done in 6 hours. I dropped off trailer same day. Went inside snd told them I was done with it. 4 days later I get a call from uhaul asking where trailer was it had never been checked in. I went inside I didnt I had to check in on app when I did it verbal inside.

Alvord C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tyler M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Terri S. le

Évaluation :

It was convenient.

Edward M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Petter A. le

Évaluation :

The guy at the store was NO help with hooking up a trailer that I soon found out had faulty braking- at the very least, the store should have enough help to connect a trailer for a customer with a disability, and would be nice if it had the connecters so I didn't have to go to Wal-Mart with a trailer with no signals

Mark K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tom F. le

Évaluation :

Le client n'a pas laissé de commentaire.

bill R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Edward M. le

Évaluation :

Nothing. Very well managed.

River P. le

Évaluation :

I was charged for two days despite having rented the truck for less than 12 hours.

William P. le

Évaluation :

The lady there was extremely helpful.

Orlando E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ken V. le

Évaluation :

Great experience

Michael M. le

Évaluation :

quick service and very helpful

Macy R. le

Évaluation :

The location did not have a dolly even though we reserved one. They also set up a drop off location for us that was near our pick up location despite having checked with us and confirming that we wanted to drop off in a town 25 miles away from our pick up location.

Joshua D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Luis C. le

Évaluation :

They don’t check their stuff. Don’t have dolly or extra stuff to move. Not able to communicate well. Also make sure pics are taken to ensure gas level is correct. They don’t check and wants to charge you for a few gallons when vehicle only traveled 9 miles.

BARRY B. le

Évaluation :

My location of choice and a good one.

Greg P. le

Évaluation :

Le client n'a pas laissé de commentaire.

BARRY B. le

Évaluation :

Why do I have to resubmit all my info at the store after I’ve done so online for Express check-out? Redundant and lengthens the process. This store has excellent customer service and is my preferred store.

Alvord C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carol S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Katie P. le

Évaluation :

My first UHaul experience was not what I had hoped for. I had rented a trailer to move an an hour and 15 minutes away. Because the zip codes were still in the same city I didn't have the option to select a one way rental online. When I went to pick the trailer up the employee had asked me if I was returning it back to them and I said no. She never told me that I had to return it back to them since it was designated as an "in town" rental. My point is...there is a flaw in the online system when it designates an "in town" rental based on zip codes. Even though the zip codes may be for the same city they could be over an hour away geographically (like in my case). It was very difficult for me to return my trailer properly because of this.

Debbie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

GREGG B. le

Évaluation :

The store clerk was more concerned of talking on his cell phone instead of getting my contract right for the u-haul rental and it is taking a lot of my tine trying to get it corrected.

Alvord C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandon B. le

Évaluation :

Le client n'a pas laissé de commentaire.

RAQUEL T. le

Évaluation :

They don’t have an appliance dolly available and the furniture dolly they have doesn’t work. The bearing on the wheels are seized, it won’t turn.

Christina A. le

Évaluation :

Le client n'a pas laissé de commentaire.

CECIL W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Marshall W. le

Évaluation :

The guy we rented the truck from as well as the man we returned it to said we could return it at any u-haul and then we were charged more than double what we should have been charged BEWARE

Aahtyba R. le

Évaluation :

nothing comes to mind

Kerry B. le

Évaluation :

The equipment I rented was not available when I arrived (neither dolly that was rented) and I was told I should have called to make sure it was after I reserved it. The attendant wanted me to sign documents without checking for damage on the truck (and there was damage) which she was upset to have to record. I was given a truck with less than 1/4 tank of gas. I was then called the next day and told I was given the wrong truck - could I come back and switch it. After I said I would not as it was full of furniture, the clearly frustrated person (not the same one that rented to me) asked me to go out and at least give him the number off of the truck or my record would be completely "messed up" and I would have to deal with it at return. Terrible experience and I have rented many times over the years. Hoping it was only this location.

Chris M. le

Évaluation :

Had a great experience

Brian B. le

Évaluation :

Georgia was professional and courteous.

RODNEY B. le

Évaluation :

Very nice person working there! Good service!

Aaron G. le

Évaluation :

Great service at a local small town business. I will recommend this over the big companies any day. Great job!

jennifer S. le

Évaluation :

Le client n'a pas laissé de commentaire.

DAVID W. le

Évaluation :

Le client n'a pas laissé de commentaire.

kay B. le

Évaluation :

Already friendly, helpful and efficient!

Robert G. le

Évaluation :

The individual at the drop off was very friendly and helpful. And by proximity to the Naval station this is a primo location BUT the location is not kept up, is rundown and is uncomfortable on the exterior. I would not have chose. To use this location except that the web application requires me to do so Speaking of which I was actually in the parking lot of another uhaul location and the web app would not allow me to return the truck there. It requires me to drive 4 miles to another location which I do not understand the reasoning behind

Brian M. le

Évaluation :

Le client n'a pas laissé de commentaire.

James N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gregory B. le

Évaluation :

Le client n'a pas laissé de commentaire.

paul T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Charles U. le

Évaluation :

Brake lights worked on trailer when I purchased it. No brake lights day 2 & 3. I drove 1000 miles from Perdido, FL to Euclid, OH with NO BRAKE LIGHTS ON TRAILER! I drove suggested 55 MPH during daylight hours. VERY DANGEROUS trip.

kathy W. le

Évaluation :

Helpful.

Jacob A. le

Évaluation :

Le client n'a pas laissé de commentaire.

DONALD P. le

Évaluation :

The location I used couldn't be more convenient.its just couple of blocks feom my home.great experience, thank you.

GREGORY P. le

Évaluation :

Le client n'a pas laissé de commentaire.

OSCAR C. le

Évaluation :

Better customer service

Ralph B. le

Évaluation :

This is a convenience store that I drove by initially because it had no identifying UHaul signage that I could see at night. The kid at the counter just looked at me funny when I asked about turning in a rental truck and then I had to ask, and then insist that he print me out a receipt for my dropoff. Not professional at all.

Arlo H. le

Évaluation :

Ramp was broke. Found out after I left the business. Told me to bring the truck back to half full which I did however the sheet was marked different. Would not check the truck in when I returned it due to being to dark. Told me he would not process the charge until the morning when he checked the truck. He lied and processed the charge the same night. Overall a terrible experience. Broke equipment that I had to deal with. This was the only 26ft truck available where I was so had no choice. Equipment was not checked by the retailer before I left the premises. Plus being lied to.

Randall E. le

Évaluation :

Drop off was easy and convenient at a local station. Close, convenient and easy so it met my needs.

doug S. le

Évaluation :

Store owner was argumentative and would not allow me to drop off trailer. Called U-Haul for help to assist me in dropping off trailer. Worst experience I have had U-Haul.

RODNEY M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joel B. le

Évaluation :

Le client n'a pas laissé de commentaire.

John H. le

Évaluation :

Le client n'a pas laissé de commentaire.

RONNIE R. le

Évaluation :

Perdido Convenience store doing great job easy in easy out thanks Perdido Convenience

Michael F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael F. le

Évaluation :

This location is very near our new house, and we'll use it again, even though it's a more limited outlet than others we have used. Only one employee was on duty, and he had a lot to do, but he was cordial and helpful.

Nicole B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Royal C. le

Évaluation :

Facility is a convenience store. While the store is small it is very good, but the clerk is not a U-Haul clerk, he is a convenience clerk who plays one on TV. I (the customer) was required to un-hook the car from the car carrier, drive it off, back the trailer into a parking place on a small lot (blocking the street for 15 minutes) and help in unhooking the trailer. Only the fact that I didn't have to complete any paperwork saved the experience.

David D. le

Évaluation :

Le client n'a pas laissé de commentaire.

RONALD C. le

Évaluation :

Le client n'a pas laissé de commentaire.

ronald S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shelly S. le

Évaluation :

The cashier was very polite The truck was newer and good running. We were happy will be there again to finish moving in a couple of weeks

Jerry V. le

Évaluation :

The drop off point was a convenience store. The attendant was more interested in checking out customers buying milk instead of answering my questions. His response to what should I do with the truck was "just leave it there I'll look at it later. I ask about getting a refund on two bales of blankets "No refunds". I need go help the next in line (which was a lady buying soda and other items.) Not what i expected from U Haul.

James S. le

Évaluation :

The gentleman at the location was extremely helpful and did an excellent job at customer service. However, when I got there my reservation was not in the system so he was unable to access it and quickly provide me the trailer. I then called the Uhaul help line and they were very little help. I was finally directed to the right person to talk to and she was rude and seemed irritated to help me. When she finally fixed the issue and set up my reservation she had added insurance that I did not request. This was fixed by the kind gentleman at Perdido Convenience.In addition, the gentleman at Perdido Convenience recommended that I request a military discount because he knew I am in the service and he was unable to give the discount himself. When I asked the lady on the phone about military discounts she was disgruntled and acted like trying to give a discount was inconveniencing her. So I was better helped by a man who gets almost no money from Uhaul for doing his job than by direct employees of Uhual who are paid to answer phone calls and help customers. The whole fiasco cost me my entire afternoon even though I had paid ahead of time and checked in using the Uhaul online system. Before this experience I had a great impression of Uhaul and your company was my go to for moving. However, I am likely to look to other companies now and recommend to my military friends and family to use a different company. I am extremely disappointed. Uhaul should do better.

SANDRA H. le

Évaluation :

Le client n'a pas laissé de commentaire.

George W. le

Évaluation :

Le client n'a pas laissé de commentaire.

anthony T. le

Évaluation :

Le client n'a pas laissé de commentaire.

William N. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelly H. le

Évaluation :

The truck was dirty but it was only because it was parked under a tree that had dropped limbs and leaves from a wind storm. Everything else was great

AARON P. le

Évaluation :

U-Haul's overall payment policy if you are the one paying for the service but are not present to pick up and drive the vehicle needs to be clearly written and verbally explained.

MICHAEL C. le

Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM T. le

Évaluation :

Best Uhaul experience yet! Friendly speedy service, clean like new truck, easy check in. Highly recommend this location. Thank you

John P. le

Évaluation :

easy process

Gregory B. le

Évaluation :

Le client n'a pas laissé de commentaire.