The office entrance was not cearly visible when you drive in to the location, but once I found it, everyone was helpful and I picked up my rental in a few minutes with no issues.
Paul R
Customer Reviews for Performance Towing & Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Inside the box was very dirty. Let a gap in the gas level so drop off place over charged us. Otherwise this place was good. Uhaul the company was a nightmare to deal with!
Grant Acustomer support was well informed and on the helpful....
Robin MDid not agree with the extra mile charge, since I only went from the pick up location to the first address then to the second location and back to the drop off location and was charged for extra miles used
Michelle KI had no experience with anyone at the drop off location. It was late at night and very dark.
JANE GWe were very happy with Mark and his service. Would use this location again
LOUISP ETruck might need a new muffler ?
DEBRA PNothing, everything was run very well.
LOUISP EThe location was ok and they were efficient
ROBERT WGet the drop off location correct. Instructed associate of the drop off location, verified it, and then received a text message saying it was somewhere different. Had to then call again to correct it before drop off.
bryan gThey weren’t helpful with questions I had and definitely not friendly.
Douglas UDropped off while closed
Keith HThis place was very dirty and trucks were out in a field .
Sharon DFriendly, helpful and a smooth return process. Thank you for taking care of the customer
Stan LAlways friendly and helpful
Dale DUse the can & bottle place in chaffee instead.
Deborah SBetter directions to find entry door
Rick BVery nice guys and knowledgeable about the equipment, had me on my way very quickly.
robert pService rude unpolite don't go here please
Jorge lThey were very helpful with after hours equipment return.
Edward REngine light was on in truck; Truck was rough running from start until it warmed up. My pickup location was changed from Chaffee, NY to Performance Towing, Delevan, NY without any notification until 10/13/2022 at 2:45PM. I only discovered this by calling Bryon's U Haul to confirm the truck and was told of the change. I never received a prior phone call or email regarding the location change. I inquired with both Bryon's and Performance as to length of rental and was told 24 hours. When I returned vehicle after use, I requested a receipt, discovering I was charged for 2 days rental and insurance. Please note I did ask for a return time and was told I had it for 24 hours by Performance Towing's owner's wife. When pointing out the discrepancy, I was informed by the dealer, it wasn't his problem, he couldn't do anything about it and I needed to call U-Haul's national number. I called your national number, was on hold for 26 minutes and was then connected with Stephanie Smith, who was respectful and considerate. After explaining the above circumstances, she refunded the additional day charges. Also, Ms. Smith informed me my contract was re-written, without my knowledge, prior to this pick-up. In the future, I will cancel any rentals if I have to pick up at Performance Towing, the location is comparable to a junk yard and the owner is less than cooperative.
Carol SVery helpful. Recommend the dealer
MICHAEL VNothing. Rental place was just the way I like things and I love his office. Very cool. Andy Rupp
Andrew REverything was very smooth. Mark and the guys were very accommodating. I was very pleased with the whole experience.
JOHNA SWasn't open at the time of return.
Gordon WExcellente expérience
Kevin SThe only thing I would like to see improved is to have the contactless pickup and dropoff so I could have picked the truck up before business hours to get an earlier start. The place was open by 8 which was alright, but I would have liked to have picked up by 7.
Paul FGet people to work that know they're job
Megan RThis location and area manager lied about supposed damage and refused to show photo evidence that the damage was not already there.
Favian GDaylight drop off. Everything ok. EXCEPT data/phone service is sketchy. It took too long to stand around waiting to upload pics. The check in/ out service is no good without a reliable internet connection.
Suzanne IWhen I arrived at my scheduled pick up time, I was told they are on lunch break and I have to wait, I had to wait over half hour during a busy schedule that I have on a daily basis. Very inconvenient and unprofessional. I would never recommend this pace for any service,
Andrew AOnly improvement would be in placing original order is to be able to select the location nearest to your most convenient with instead of having to call the day before and rearranging it to that location
Scott IAdd the appliance dolly to the order as requested
Anthony BI was not thrilled that I tried to reserve a uhaul that was available at a location closer to my home and wanted to use the mobile pickup and the site made it seem that it was an available option for the location I wanted then I get a call from uhaul last minute saying my pickup location was changed to elsewhere due to mobile pick up not being available at my preferred location. My suggestion don't make mobile pickup an option for locations that its not available at. Extremely aggravating!
Danielle PLeft tail light was not working. Had to use my own magnetic mounts to make the trip.
dan gIt was to far to pick up. Not the location I wanted
Brian SThe utility dolly that I requested was not on the truck. As the location was closed on Saturday, there was no one to help. I tried to call the location on Friday to confirm the equipment, and left a voice message, but they never returned my call. The location now insists that the dolly was on the truck, and I am being charged. So, not only did I have to load boxes of books one by one in the rain, I'm now supposed to pay $75 for the experience. There should be a way for U-Haul to contact someone local who can help when things go wrong with after-hours pickups. Someone should have come to help with the missing equipment. And now I've found that, for today's U-Haul, the customer is not always right.
John WVery polite and eager to help.
LuAnn TDropping off the trailer, the individual told me "put it over there". I out it where he asked, and waited for him to unhook. After 10 minutes, I asked, and he told me "I'm busy, you look able bodied. I don't unhook trailers". As I unhooked it, the trailer rolled forward, leaving a nice scar on the bumper if my truck. Absolutely a joke for a U-haul location. U-haul should consider closing this place down.
Kevin SAlthough the location was listed as being open when I returned the trailer there was no one on site. The trailers were set in a field. It was sketchy.
David BOriginally booked for Springville location, got a call saying they only had a truck in delevan but they'd cover the extra miles so that was fine. I get to the location and the online reservation method didn't work. The phone number provided for 24 hour assistance kept being ignored and sent to voicemail with no call back. I finally had to call uhaul to get someone to go through the process with me, who then tried to charge me $95 when online I was told $61 plus the insurance so $75 total, and she eventually just did the $75 after an entire ordeal.
Austin MI had to drive 20 miles out of my way to pick up the trailer that I had reserved in another location.
john jAlways easy to work with and accomoating . I like working with them
Brian BClaimed the truck wasn't clean and charged me. Did not inspect the truck while I was there. Gave me no receipt or paper indicating they checked me in when on site. Very unprofessional.
Malachi BNo improvement necessary-can’t improve perfection!!
LuAnn TThis location failed to provide me with a receipt stating that I dropped off the trailer. Said I would get an email which did not help since I had no internet in that area. I'm still waiting for a receipt.
Norman L