Customer Reviews for Perrys Automotive Service
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Not all U-Haul locations are convenient or clean to perfection, but the staff were pleasant and I felt very comfortable. Honestly, most importantly, it's a truck rental that gives people the opportunity to change their lives in a personal way, no matter what each site is like. People live in all kinds of places, this is a truck. The U-Haul staff, any where, is highly qualified and pleasant.

Évaluation :

5

Super staff, very helpful. I was having trouble using the check in and out process these guys were more than helpful . Super service with a 😊

Évaluation :

1

This branch is the worse so ever he doesn't have any skill about costumer service altitude racist he doesn't even know how to meke calculations of mileage he want to steal mileage from me thank god i took picture plus on the top of that has really really no skills of costumer service

Évaluation :

1

I went to pick my car up at 7:00pm saturday night went onto the site to remotely pickup my car. The website made me do a lot of step, photos, made me put in phone numbers and kept saying they were not usable. I had them call my sister, my Mom, my boyfriend and my friend none of these people were expecting a call from an unknown caller and didn't pick up. I was left spending an hour in a dark parking lot getting bite up by bugs for an hour all while on hold with the uhaul 800 number and in the uhaul chat that felt like a I was talking to a robot. Begging to have them hurry up, feeling vulnerable in a dark parking lot with a website that didn't work right. finally someone called me to override and let get my car. It was upsetting experience. Very poor program for remote pick up.

Évaluation :

5

Friendly and knowledgeable rep., served and answered my questions promptly.thank you

Évaluation :

5

Have used them on several occasions. Always helpful, easy to work with..

Évaluation :

1

Worst customer service at front desk

Évaluation :

5

Spot on with return placement and helpful.

Évaluation :

5

friendly Helpful and even help me hook up the trailer to the truck the proper way to make sure everything was ready to go highly recommended

Évaluation :

1

Unfortunately... you need to pull your franchise from this location. The owner is very condescending, arrogant, and racist. He made a few derogatory comments and was very rude and difficult to deal with. Making my rental experience, a terrible one. I will be sending corporate a detailed letter.

Évaluation :

5

I elected to rent the truck using my mobile device. Despite having service and then later connecting to the shop's wifi service, it took me an hour to get the keys and then get on my way. There appeared to be heavy traffic on the server or some other issue that made the experience frustrating and not one I would like to repeat. Don't give the option if the back end support can't handle it.

Évaluation :

1

Mike salese in middle town was the nicest person to ever grace this earth, and even though we had many difficulties with spotswood, he was very kind and helpful. Spotswood was below what I'd call acceptable. The person there was rude and didn't seem to care that much.

Évaluation :

5

Thank you perry's Auto. Trailer ran great

Évaluation :

5

Staff at Perry's was very helpful and accommodating, answered all questions. No problems at all with the 6X12 trailer that we rented for the day.

Évaluation :

5

perfect experience

Évaluation :

3

The truck that was assigned to me was old and it was starting to break down I almost felt like I was going to get stuck!!

Évaluation :

5

Excellent service

Évaluation :

5

nothing

Évaluation :

5

I was not too happy that I was charged a fourth day. The location closes at 2:00 on Saturday I used the drop box for the key since they were closed and the return was marked as 5:30 which despite not being accurate was 45 minutes and I was charged a full day

Évaluation :

4

There was no issue with the location or the employees, the trailer was just not well maintained. Several of the "tie down" points inside the trailer were made of wood and held in with thin nails that pulled out easily during transport. Fortunately we checked on our items during the move and resecured everything to tie downs on the floor which were metal. Some of those were loose and not very secure but it was better than the wood strips which just came right off the wall. Trailer needs to be revamped.

Évaluation :

4

The mobile app is fraught with problems and better communication needs to occur between uhaul reps and the customers.

Évaluation :

3

Trailer had almost half of its lights out, needs to be maintained. Was worrying about be ticketed on the way back at night.

Évaluation :

4

Certainly got the job done but half of the trailers lights didnt function. No issues otherwise, though. Did what it needed to do, so no complaints.

Évaluation :

5

Great services and nice place

Évaluation :

1

The problem was not only with the location. The overall customer service experience was very poor. Reservation was recorded inaccurately. Trailer was not available when needed. Multiple calls required. Long wait times on hold. Multiple people required to solve problems. It is always like dealing with a mom & pop operation than a multi million dollar corporation. NO STARS FOR ANYONE INVOLVED.

Évaluation :

5

Excellent

Évaluation :

5

Smooth check-in, hook up and return/drop off. Excellent customer service! Would definitely recommend this location..

Évaluation :

2

The gentleman that I picked up the vehicle from had no idea what customer service was. He seemed annoyed that I was there and uttered two words to me after “license and credit card”. Some soft skills go a long way

Évaluation :

4

I was told I would have 1 extra day of rental, which was supposedly Wednesday the 20th, yet I was charged for the extra day for 40 $. While this is upsetting, I still would recommend uhaul, however I would tell anyone to double check if any extra days or miles slotted are complimentary.

Évaluation :

1

I rushed to get my trailer back so I wouldn't be charged for two days I forgot got to sweep out a little sand and a board was in the trailer that had been there when I picked it up and I forgot a bungee cord Perry's automotive contacts me and says that if I come down and sweep it out if not you will be charged 25 dollars I couldn't make in there time because the trailer was being rented out Not pleased with there service being that the trailer was not damaged it just needed to be swept I'm planning to go elsewhere for my next trailer rental being that I use U-Haul frequently

Évaluation :

5

Overall great experience with rental. Thanks to Perry for great service

Évaluation :

4

very helpful got me out the door quickly found out its a father & son operation

Évaluation :

5

Definitely will use this place again.

Évaluation :

4

Hitch chain slack fell off and we had to secure it ourselves.

Évaluation :

1

You'll be overcharged here.

Évaluation :

2

Not a very friendly person. They didn't have any hitches to rent and I was forced to buy a used one for 45 $. Owner was fairly rude

Évaluation :

1

I dropped off the keys and the man did not even acknowledge me when I walked in the door and stood at the counter. He continued to throw out his lunch and mess with the tv. I tried to explain the power steering fluid issue and he was short and rude and unhelpful. I explained that I was more concerned someone would get the truck the next day and be stranded. He took my name and phone number and that was it.

Évaluation :

1

Trailer is very old,servise very bed,

Évaluation :

5

Great. Easy

Évaluation :

3

This was not the location for pick up that I choose. Also this was not the closest. While they were nice and took care of me the Rep who took my reservation totally messed it up. Pick up took over an hour. Petry's did what had to. Perry's done to fix the messed up reservation.

Évaluation :

4

Everything was fine but I think the amount to rent a van should be no more than 100 dollars for a day at the most tax included

Évaluation :

4

Very pleasant and helpful staff. Why go to the highway when you can support local community businesses!

Évaluation :

4

Very friendly customer service reps.

Évaluation :

5

keep up the good work. the garage is very clean

Évaluation :

5

Nothing I had a very good experience

Évaluation :

5

staff was very friendly and accomodating

Évaluation :

5

I first contacted the u haul in east Brunswick but the associate was rude. I needed a 17/20 foot truck which the E B store had but I didn't care for his attitude. It was a pleasure to deal with perrys

Évaluation :

5

Staff is very accommodating!,

Évaluation :

4

The google location for this autoshop is wrong. Otherwise it would be a very pleasant experience.

Évaluation :

5

Larger selection of trucks and traikers

Évaluation :

5

Just keep up the hoof work

Évaluation :

2

This outlet looks horrible. I can't think how it got to hang the u-haul sign. The place hasn't been cleaned in 20 years. Show some pride of ownership. Clean, paint, organize. The office is a mess. The only thing clean were the trucks.

Évaluation :

2

The store was gross. It smelt like old smoke inside. The man running it seemed to be the owner, and yet it also seemed that this was his first rental he ever did. The equipment was great, just felt weird about the place