Guy. The worker who checked me in for the return was friendly, helpful, and efficient.
Francis J
Customer Reviews for Persico Hardware inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My second time returning to this location. Excellent service!
ALICE HA bad start to this experience due to poor planning, was made fine again with my customer service. Thank you and highly recommend
Robert CGreat service. My truck had a blown fuse that they helped troubleshoot to get the trailer lights working. Got me a new fuse and wouldn't except a tip. Outstanding service!!!!
ROBERT DI returned the trailer 1hour late. It was due in at 830pm. I returned it at 930pm and they charged be $20.00. It was returned after hours so the shop wasn't open so I couldn't speak to anyone to let them know. TBH I am not sure how they knew it was late unless they watched video. So is charging someone for another day just the way they do business. Will not rent from them again.
Gregory Cthis was my 2nd option... Albany NY I reserved a 5x8 trailer ONE month in advance. The day I drove to pick it up I as told oh we do NOT have your trailer. First of all never received a CALL or text...I saw 3 on the lot and was told oh you cannot use these only but One way!!!! No one cared. I called Slingerlands NY and no reply..... Finally Persico Hardware in Ravena NY the BEST. No problems and they DO care!!! Avoid Slingerlands and Albany NY
JIM BOverall uhaul was awful not just this location but the company as whole. I had a simple reservation of picking up a trailer in NY and dropping if off in WV. I needed the trailer for 6 days which became an issue right away being as your website only lets you schedule for 4 days. I called and spoke with a repreaenative and set up the reaervation. After picking up the trailer i received a text to check the plate number and sure enough the plate did not match. I had to call my pick up location and was told that they accidentally picked the wrong trailer bit it wasnt an issue. After this i was assured my reservation was still good. 2 days later i began recieving texts that the trailer was due back but i still had 4 days left on the reservation. I called customer support and spoke with a lady with screaming kids in the background. She said that their was a mistake on your end but it was straightened out. The next day i got text saying. Upon dropping the trailer off i was told that my trailer was suppose to be dropped off in NY not WV. Luckiky they accepted anyway but i dont know how you guys screwed this reservation up so bady. God awful company to work with
Douglas TPersico hardware has unmatched customer service and treatment!!!
Anthony TGreat service
Jacqueline WTruck was dirty in the cab. Rear end drive train was whining around 35 mph and the steering felt clunky and loose.
Thomas BThe truck had NO HEAT
Michelle HPick up and drop off was very easy and everyone I encountered was very helpful and friendly. I have used this site before and would definitely use them again. Highly recommend them!
EILEEN MPossibly mount a small broom next to the bracket that the handcart is mounted in. With how hectic a move can be, trying to find a broom to sweep out the truck is just another headache
TYLER SHave the gas tank on Full. It costed me almost another $100 just to fill it up & I know we are supposed to return it with a full tank, but since the last customer didn't, I had to fill it up.
Chrysta BThe lift/jack for the auto transport was stuck. We had to take it to a different uhaul location to get it fixed.
Amelia IGiving better deals to customers I rent a lot from you
MARKT OEasy and friendly service in an age of the complete opposite.
James WTo far to travel to.
Francisco REverything went fine
Michael RTransmission could use some maintenance but other than that it was great. Joe and Guy are very accommodating.
MICHELLE WVery nice people that took care of me.
Karen HAfter returning the truck it was difficult to navigate the website for the return.
deborah hEverything was excellent and straightforward. Merci.
Christian DExcellent customer service
ROBERT Lmake sure reserved trailer was at location
Silas Athanks everything
keith wAlways very helpful.
Ursula MMerci
Paul GFor some unexplainable reason it took 5 days for the money to come out of my account after it said it already cleared bouncing my account 311 dollars kind of fucked up and won't use uhall ever again.
SATCEY Hyoung man was,courteous,fast,knowledgeable,accurate ,explained eyerything. He was nice to do business with.
kevin lIt's nice that we have a uhaul in our town. It's so convenient
Ursula MI couldn't see anything that needed improvement all went well!
KATHY LFriendly person at Persico.,quick in and out. Easy return
Ursula MGlad someone figured out br cheap round trip THANK YOU SO MUCH Liz
Elizabeth KUhaul made it easy
joan mReturned auto transport trailer at drop off after hours
John TDude was helpful and efficient.
AMY BWould have liked to know how to adjust the mirrors (even the manual wasn't clear about this, and when we manually tried to adjust them, they only slid into one other spot vs being able to adjust specifically to my vision level. Also wish we could have securely LOCKED the back of the truck so that strangers couldn't unlock it.
Linda NCould you get a pickup for this location?
Scott MNothing! Renting your truck at Persico’s went quick in and out, they were friendly and efficient, I will definitely recommend and use them again
KATHY PFix the online reservation process! They got the pickup time screwed up.
Melissa RExcellent, convenient location. Easy to reserve. Guy was efficient and everything was ready as promised. Couldn't be better. We have used this location before and would definitely again.
jane wBrand new vehicle. Pleasant staff
Richard RJust keep doing what you're doing, great job
Darryl WCompletely satisfied, great customer service! Thank you, helped ease the stress of moving.
rose tThey were helpful except we told them, that we told the pickup place we didn't need the extra insurance and were unfairly charged anyhow, and he said we would have had to call within the 1st 15 minutes of renting to have that removed, but that didn't happen because we didn't look at the receipt at the moment of rental
Patty LThe fuel level they said it was at was at when we picked the truck up was false. Because of this, I ended up getting a gas fine due to their carelessness. Such a shame. I will not be recommending this place to anyone.
leah sWhen I rented my truck the gas gauge was not correct on the paperwork the back of the truck had garbage in it the roof to the back of the truck where my belongings were was leaking all over in different spots it ruined my $1 000 mattress it ruined my bedroom set I now have water damage on the legs as well as spots all over the tops of my dresser chest of drawers nightstands and my vanity as well as my living room set that is only a year old that now has water damage because it is suede then after I got everything on the truck and we started to drive the transmission did not want to shift into fourth and fifth gear this was the worst experience I have ever had with U-Haul and I have rented many trucks and helped my family my friends as well as my in-laws lent and load trucks to move I have never had a problem before this last time U-Haul has always been good to me but their customer service and quality of equipment has declined rapidly
SYLVIA M