Very charming and efficient lady at this facility. Would definitely return there for any future rental needs.
KEITH F
Customer Reviews for Personal Mini Storage Apshawa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service
ARIEL QI will go no other place customer service is 100 % all the time they really do care about us
Cynthia JContinue to recognize your staff, Sharon and Alex are outstanding. They have supported before this move and I consider them exceptional, my highest praise goes to Sharon, who has always been there for me over the past 5 years. Thank you for having great teams at both ends, it made my travel less stressful.
Jim EFantastic customer service! Thank you!!
KAREN MThe lady at the front desk truly makes the experience pleasant.
MELISSA LDriver's side ramp lock has to be released by prying with screwdriver. Racket that tightens straps down cannot be released due to the racket mechanism rusted. Had to let air out front tires in order to remove straps. More maintenance needs to be done on this unit.
CARLTON WCustomer Service was Excellent at pick up as well as drop off. I will do business at this location again in the future.
Eric NBest customer service that I have received.
Jasmin CFantastic customer service. Very friendly and polite. Will recommend to all.
Stephen HNothing. Perfect service again!!
DARCY WU-Haul didn't have the truck I needed at 2 locations and said they wouldn't have it for 2 hours. Had to drive way farther with no notice. Would have gone with another company if I had been told in advance. Didn't offer any discount or apologies for my inconvenience.
Kiley LSharon was a great help in setting things up.
Michael HThe lady that runs this place is the best. She always so patient and humble. I will keep coming just because of her. Thanks so much
Juan DService was extremely expensive. Make more trucks available because the truck I rented was too small, but I had to make it work. I ended up spending so much money on that truck due to multiple trips plus gas.
Ashley MExcellent service, friendly and courteous personnel, efficient service
Ariel QVery nice customer Service
Luz RTolls ~ the way tolls are handled was not mentioned to me and I neglected to ask. I know now ... tolls are billed a few days later after the rental is returned. Merci!
Karen Hnothing to add
Braga RMy ex and I rented U-Haul trucks on the same day under different phone numbers. Somehow when he went to pick up his, my rental came out and was switched. When I went to pick up a truck in the afternoon, I didn't have a truck reserved. I had to call U-Haul and they made me a new reservation and I had to drive to another location to pick up another truck. It delayed me over an hour. It was truly inconvenient and I'm not sure why the accounts were connected or mixed up and I believe they still are so. I believe I should receive a discount for my rental due to so much inconvenience. I had to call U-Haul 3 times to get it resolved and rent a truck on Saturday. Please help. Thanks!
Christina aCustomer Service Awesome
NANCY CI needed to change my pickup time & the customer service agent was very accommodating
Peter LSimple and easy to rent. Very nice staff. Clean location.
Michael FThere was a water leak in the trailer. We passed through a terrible storm in Pensacola and all of our clothing was wet along with other items in the "new" trailer. Terrible experience
Charlene CGreat fast service
NIEL SCheck out and check in we’re fast and efficient!
ALAN HSharon was excellent!
robert nCustomer service was excellent and everything was explained to me thoroughly.
Robyn RMs. Sharon is amazing. The best customer service I have experienced in a very long time. Nowadays, everyone is rude and in their phones but Sharon is exceptional. We need more Sharons and less Karens.
Rob CThe Manager was nice, knowledgeable, and effective.
DELROY CThe employees was very nice & efficient. Great experience overall.
Billy HThe manager was very nice and professional, the truck was clean and in good working order. They were out of the 15 ft. trucks, and gave me a 20 ft for the same cost which was nice! Very clean and well kept location.
Cindy SKeep the locations manned. The internet system is not easy and imposible.
Michael SI can not think of anything, the staff at Apshawa are outstanding. They are very professional and courteous….
Terry MGreat staff and helped me with hook-up.
Scott MSharon 10!out of 10...as always!
JANN RThank you for everything.
Jeff BHorrible Horrible Horrible Truck was covered in dry paint No fuel. Low fuel light on within seconds of leaving Reservation included a hand cart which was not there. I notified you via chat of the missing cart. I was charged $100 for the cart after return. Notified you via chat again or invalid charge. This location is pathetic
Brian HExcept some thing happened I keep getting text saying my truck was not turned in even though it was turned in the next morning so then I got phone calls then I got an erroneous charge on my card for $503,14I've made a dozen phone calls to get all this resolved. The charge is still pending on my account. Hopefully it drops off here without actually being charged.
Angela LWe were dropping the truck off around 330pm. We arrive to a sign that says open and manager on property. The door was locked. We knocked. No one came. So we tried doing the virtual drop off, it wouldn't accept our odometer picture. We were out there for about 20 mins before a guy on a golf cart comes out to us and says he will do it for us. So it was frustrating not to have anyone to help us for all that time when we were there when the facility should've been open.
Tomi TSuper friendly and efficient staff!
Lindsey BCustomer service was outstanding. Overall experience was great!
Richard SWe will use again in the future!
John CNice, and very helpful.
RODELL MThe woman who helped me was awesome!! It was a quick and easy process and I was out the door and on my way in no time at all!! Thanks!
Gary LGood customer service, good prices, close to our home. Fortement recommandé!
Danica FThe staff is wonderful and always helpful.
Marcos PRien
David SGreat people with a exelent customer service...
JUAN MBest U-Haul ever!!!!
Michael OMake information available to the customer regarding motorcycle model loading. When loading my motorcycle, I found the deck of the trailer scraped the engine of my motorcycle because the tailgate angle was too steep when parked on level ground. I had to place wood between the ground & tailgate to prevent this from happening when unloading my motorcycle.
Peter LAlex and Sharon are real professionals.
richard l