I paid in advance and money was not given back to me from my storage accountROMUALDO V.
Customer Reviews for Personal Mini Storage Dyer
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kissimmee, FL 34744
(Quarter of a mile south of 192 on Dyer)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 11h am à 4h pm
- Dim : fermé
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The client service was great!ðŸ‘ŒLAYRIN P.
Le client n'a pas laissé de commentaire.CARLOS S.
Le client n'a pas laissé de commentaire.Miguel F.
The girls at the location was kind and helpful, I do recommendedCATHERIN M.
It was very hard understanding the appBernard P.
El truck estaba limpio, pero le hacÃa falta alineaciÃ³n, el volante estaba desalineado.MELVIN D.
Lady in the front was very nice and very helpful.RACHAEL R.
Great, easyJose B.
There were a bunch of partially drank water bottles and a cup in the truck. Because of my height I didn't notice until later after picking up the vehicle. When I returned the truck the gas indicator was literally right at the line and the woman said they'll be charging me for a refuel. Will not use this location again. Nor will I refer it to anyone. Seemed very petty for no reason.Crystal B.
Le client n'a pas laissé de commentaire.MAYLET S.
Rear door got jammed and it took forever to get ahold of roadside assistance after attempting to call, live chat, then placed an online request. My neighbor fixed the door before they got there so the service rendered useless and was cancelled. Tank was only at 1/4 full at pick up. After booking online I received an email saying an "alternative option is available". The location did not have my van available so I was upgraded to the 10' truck which costed more. Then the truck was too big and high off the ground with no ramp (unlike the van originally expected) so I had to get the next best available which was a 15' truck which costed more as well. Other issues: Check engine light is on. Air conditioning does not work. Truck shakes and engine rattles when starting- something is definitely wrong under the hood and should not be rented out again until inspected properly. Truck was not clean... dirt and dust everywhere. Probably needs new air filters. Food crumbs, ants and a leftover soda can were left inside. This is concerning especially with Covid because it means they did not clean OR sanitize anything in between rentals... I hope noone gets sick because of lack of care, health and safety precautions during this pandemic. I luckily keep sanitizing wipes on me and was able to clean as much as possible but not everyone does. Pictures attached. This is the responsibility of the U-haul rental location. Overall this was an unsatisfactory rental experience and dangerous with the lack of cleaning, sanitation and safety inspection done on the vehicle. And the 2nd key on the keychain does not go to the pad lock on the rear door ...Also the driver side door does not close all the way and make for a noisy ride with air coming through the cabin.ASLEY Y.
Le client n'a pas laissé de commentaire.WAYNE S.
Muy amable la seÃ±ora que me atendio, muy profesional, todo rapido, graciasHENRY C.
Parking for customers.OTONIEL M.
my only comment is every time I go to this location the car is said to have 1/2 a tank of gas and the gas is just below a 1/2 a tank. I take a picture show it to the tech they say they will change it but dont. small but something to note.Lynda S.
The lady who was there was very friendly and helpful.TIMOTHYDEAN C.
Le client n'a pas laissé de commentaire.Sandra D.
Le client n'a pas laissé de commentaire.KENNET R.
Did not receive my Dolly at all.Lynette C.
Le client n'a pas laissé de commentaire.Ivan F.
Le client n'a pas laissé de commentaire.MARVIN B.
The lady that works there is very nice and helpful.HISHAM G.
Person was rude and spoke harshly the whole time. Told me to return truck 6/1/21 but put on contract 5/31/21. I got charged an extra day when I thought I was returning it early on 5/31/21.Seaon H.
More pick ups for future rentalsNELSON P.
Le client n'a pas laissé de commentaire.MARKEETA L.
Both agents at pickup and drop off were professional, extra helpful, and very courteous. Thank you both!DIEGO S.
Le client n'a pas laissé de commentaire.fiona I.
Nothing everything was perfect...Cheraquita G.
Nothing... Everything was GoodLUIS Q.
Surprising you don't ask about the trailer. No tie down hooks they were all broken. Chains for a RV Vehicle found out after I dropped it off. Much too long and had to stop several times to adjust them off the road.PAUL E.
My original location canceled on me and didn't let me know.LUIS A.
Le client n'a pas laissé de commentaire.Maira V.
Excelente atenciÃ³n como todas las visitas anteriores. Todo el personal que en su momento me han atendido fue excelente. Pero en esta oportunidad la unidad que recibÃ tenia poco gas y encendÃa en el tablero el aviso de llanta baja. (No me dio problemas, pero si me mantuvo alerta pues nunca me habÃa pasado)PEGGY H.
Include mileage for commercial accounts.tod O.
Le client n'a pas laissé de commentaire.PEDRO P.
Muy bien como esta.ricardo C.
Raiza was an amazing help and resource. She went above and beyond to make my experience successful! Great job!Morgan M.
Le client n'a pas laissé de commentaire.VINCENZO A.
Le client n'a pas laissé de commentaire.WILLIE R.
No commentsDanny R.
Le client n'a pas laissé de commentaire.ARTURO L.
Fix your reservation system! This was the third place I went to get a truck. The first and the one for which I had a reservation had not had a truck since the middle of the week. The second, the truck was supposed to be picked up the next day and the operator of the facility was leaving at noon and it was already late morning. The third was pure luck as there was a last minute cancellation. The operators at the second and third locations were kind and helpful. The first didn't seem to care. The next day I drove by a Personal Mimi Storage on Michigan and there were three trucks there with "rent next" signs in the windshield. Indicating they had been there for awhile. These trucks are located less than two miles from the location the reservation was made. Why was I sent on a two hour expedition when these trucks were right there?BRUCE M.
Just keep it up. Nice people providing a great customer experience. ThanksJUAN R.
PLEASE PLEASE do not rent this vehicule to someone else before you change the wiper blades .They are FALLING APART.. It rained after I grab the truck and was UNSAFE.I could not see the road clearly,I was completely disappointed .That's why I only used for 21 miles.. Worst experience ever.MOHAMED C.
Le client n'a pas laissé de commentaire.kevin D.
The customer Representatives inside this facility as well as on the phone went above and beyond. This location is easy inaccessible. I highly recommend itJULIO V.
To be honest the location was great very friendly and helpful. The truck needs work. The windshield wipers are so old the the rubber was fraying and flapping which was pretty bad since I had to drive in the rain. Better maintenance is needed.James C.
Le client n'a pas laissé de commentaire.Pedro R.
The agent was rude, not carrying about covid 19 by wearing his mask and even though the office was open until 4pm and I returned the truck at 1130am before my 1pm drop off time the truck got checked in around 3pm and I was still charged an after hour service fee...worst experience ever and I used to rent these trucks when I work with Champion self storage in Kissimmee Florida before it became a Cubesmart. (I work at the cubesmart now).Luis A.
Le client n'a pas laissé de commentaire.Renan C.
Le client n'a pas laissé de commentaire.PABLO S.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Ian O.
Manager was super attentive and helpful, great customer serviceZAHIRA D.
Not have the truck parked in front of multiple trucks so the truck someone is supposed to rent is unable to leave the parking lot.Amber J.
Excellent customer service, always willing to help and give the extra mile definently 10 starsEDWIN A.
Very friendly and understanding.ANIBAL B.
The customer service is outstanding and the whole process was fast.Ariel R.
Le client n'a pas laissé de commentaire.Graciela R.
Keep doing what you are doing & you will continue to do great!!!James W.
JR extended excellence in servicing my requirements.Kendall W.
Good Service??????????ANGEL M.
Le client n'a pas laissé de commentaire.Juanita C.
Fast and friendly customer service!Susana R.
Le client n'a pas laissé de commentaire.Ashley R.
Le client n'a pas laissé de commentaire.Angela K.
Le client n'a pas laissé de commentaire.RICARDO M.
Simple fast and easy great customer service!Saki A.
Le client n'a pas laissé de commentaire.Deanna E.
Le client n'a pas laissé de commentaire.Rosa L.
Did not have Dolly or Furniture pads that I paid for in the truck. Or at location. WASTED MONEYAlexandre V.
When a customer adds a dolly to their order , please make sure it is in the truck on pickup day .Jeramie T.
It was a good experience over all. The guy in the office was so helpful very friendly and a pleasure to meet. Will recommend to anyone looking for great service.Jasmine M.
Good business AAA+Pedro A.
Everything was excellent, service was exceptional and staff really professional and helpfulAngel R.
I was told truck was new; it wasn't. In fact the truck was so old, it almost didn't make it to Atlanta from Kissimmee. It had no power when gas pedal was pushed to go up a hill and it made a lot of noise as it was driven. It slowed down as if it was shutting off on I75. The truck was also very low on moter oil and I refused to use my money for that. I really had an awful experience with this truck as fear of it breaking down gripped me the entire 9 hours in took me to go from Kissimmee to Atlanta.Rose T.
Le client n'a pas laissé de commentaire.Alan K.
The person that receive me was not professional as should be he didn't check with me before I go and he told me a price anda now I see otherIscaellie A.
Le client n'a pas laissé de commentaire.Dwayne R.
Le client n'a pas laissé de commentaire.Dana D.
Awesome, personel good service I recommendJOSE V.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Kevin S.
Le client n'a pas laissé de commentaire.Nikki G.
Le client n'a pas laissé de commentaire.Kimberly B.
Service was impeccable! Clean facility!Christopher S.
Le client n'a pas laissé de commentaire.Juana N.
I had shit experience with you all, you all stole my moneyZahi A.
Poor customer service.Johnathan R.
Nothing! You guys are awesome! Thank you Junior you were great!Christine R.
Le client n'a pas laissé de commentaire.Juan O.
No muchYorcelin O.
The truck I rented Very old, noisy, shaky and nightmare. If You are serious about improvement send it to Junk Yard.Nasser I.
Le client n'a pas laissé de commentaire.julio D.
Le client n'a pas laissé de commentaire.PATRICK B.