Customer service was superb. Great staff and extremely friendly.andres M.
Customer Reviews for Personal Mini Storage GNV 441
(U-Haul Neighborhood Dealer)
Pour nous contacter
Gainesville, FL 32653
Services dans cet établissement :
- Mon–FriDe 9 h am à 5 h 30 pm
- SamediDe 9 h am à 3 h 30 pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Emily L.
Le client n'a pas laissé de commentaire.Kerry H.
Le client n'a pas laissé de commentaire.Jennifer S.
Keep up the hard work DemetriAngelica G.
Representative was very helpful.Arturo T.
I rented a car dolly for 2 hours and was told it would be $50 and I was charged $100Om D.
Better quality and deals, discounts something. I was told one thing and somebody else told me something different. Overall experience was bad and I wish I could get a portion of my money back honestly.Dyandra W.
The sales reps were terrific. Very efficient and charming.Stuart S.
Le client n'a pas laissé de commentaire.Wendy B.
This was around our 10th rental in the last 12 months and it was disgusting inside. It massively reeked of cigarettes, food in the floor and on seats, fast food bags under the seats, cup holders we're so gross we couldn't put water bottles in them, the cargo area was full of dirt and leaves. It was also completely empty of gas and we were on a time crunch. The front desk did give us $20 off.Angela L.
Le client n'a pas laissé de commentaire.wayne F.
The location is very convenient, service was courteous, and the rental accomplished my task. But, after unloading the trailer I could not close the roll-up door.Thomas H.
friendly helpful staff going and returningEarl P.
Awesome customer service!!George G.
Le client n'a pas laissé de commentaire.nancy E.
I have been charged for miles after 135 while in my contact it says 155 were allowed. I called and emailed still no response.Yvens J.
Truck was in bad shape with very little gas. Broke down 3 times costing us an extra day.debra R.
Le client n'a pas laissé de commentaire.Laura M.
Le client n'a pas laissé de commentaire.Hector P.
Not having an accurate record of shipping blankets, had to go buy them even though I ordered them when I made the reservationMelissa E.
Le client n'a pas laissé de commentaire.Teresita T.
Trailer was "on its last leg." It was not swept out very well (glad I brought a broom), the trailer floor was bowed and looked as if it would fail, and the lighting system (brake lights, turn signals) periodically (often) failed during the trip. Glad it was daylight the three hour whole trip.PAUL K.
Nice truck, safe rideMILO A.
Employees here were very kind and helpful. Patient with the complicated reservation I had. Flexible and calm.Paul R.
Renata was such a pleasure, was very patient with us and helped make our move less stressful. Will come to this location anytime we need a truck.RENADA P.
Le client n'a pas laissé de commentaire.Alton E.
Manager was very professional and made the transaction pleasant.Kelly S.
Be more clear about payments.Adrian B.
very nice people at this locationDottie B.
Everyone was nice and friendly.Elizabeth D.
Le client n'a pas laissé de commentaire.Jennifer J.
Le client n'a pas laissé de commentaire.Phillip C.
Service was excellent, trailer worked fine. Parking was rather congested, making it difficult to navigate the siteDavid S.
Le client n'a pas laissé de commentaire.Kayla K.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.Kevin D.
Everything was great and personable. The staff went above and beyond to make sure I had a positive experience.Thomas P.
Le client n'a pas laissé de commentaire.MaryAnn L.
Very impressed with the courteousness of the staff and the cleanliness of the facility. Renatta did a superb job showing exactly what needed to be done.Mark T.
Tell them when they leave about checking back in online.duane H.
Le client n'a pas laissé de commentaire.eric R.
Le client n'a pas laissé de commentaire.Stephen J.
The exterior mirrors cannot be adjusted by the operator because there is a hex screw holding them in place. This makes for a safety hazard while driving or backing up.Robert W.
Personal Mini Storage of Gainesville, FL is an excellent business to work with and I encourage people to use them. The issue I have is with U-Haul itself; which continues to inadequately serve its customers; failing to recognize its scheduling process (aka. traffic) and equipment sourcing is antiquated. Moderniize customer website and operations (scheduling) to better serve the paying public, or loose to future entities that do...PAUL K.
The only thing would be that the computer system, or program that UHAUL uses is extremely slow causing a significant delay.GLENNA C.
I was told that if I brought it back by 11 the next morning that I would be charged for a day but instead was charged for 2 days. I think they will tell you what ever you want so they can get paid.ANGELINA A.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.LINDA C.
Le client n'a pas laissé de commentaire.Heather B.
Excellent service! Renada was very professional and polite. Quick check in and out. Equipment was superb!SILVANA B.
Le client n'a pas laissé de commentaire.CHRISTINE D.
Very convenient and friendly location. Quick checkout and great service!MELINDA P.
Le client n'a pas laissé de commentaire.Bradley B.
Le client n'a pas laissé de commentaire.GUILLERMO C.
The lady that manages this location was extremely helpful as well as very personable. It was a pleasure renting from here and we will be returning here next time we are in need of a rental truck.JAMES P.
Le client n'a pas laissé de commentaire.DAVID M.
Very friendly workers respectfulHEIDI D.
Le client n'a pas laissé de commentaire.NICHOLAS D.
Le client n'a pas laissé de commentaire.LAWRENCE D.
I was sent a text from my location telling me they were full. Then I went to the new location and they told me I couldn't deliver it there. Lastly the final spot was so far away I had to waste an extra 30 minutes of my day driving out to the new placeNick W.
Great experience! Every Uhaul location seemed to be full in a busy college town but all the personnel were so helpful in getting us to a location that could accept the truck. Made everything so much easier.John B.
The driveway was scary! Otherwise the location was great.Pamela F.
Le client n'a pas laissé de commentaire.Quincy O.
Le client n'a pas laissé de commentaire.CLAYTON J.
Le client n'a pas laissé de commentaire.EDWARD H.
Friendly staff and great service .CAMERON B.
Le client n'a pas laissé de commentaire.BETTY C.
Earlier that same day I went to your location on Archer Road, on the South side of Gainesville. I entered the office without a mask. The young woman said, "you have to put on your mask." I didn't have one and told her so. She then screamed, get the F out of my office and your reservation is cancelled." We ended up having to drive to the far side of town to another location. I've never had a similar experience in my life. Unless there is absolutely no other option, I will never rent from Uhaul again. This girl is crazed. She reminded me of Antifa protesters, violent and evil. Well done Uhaul, hiring such a friggin monster.BRUCE K.
Le client n'a pas laissé de commentaire.Olivia T.
The guy Tommy was rude and did want to honor the reservation pricing. He also made my code on the lock the word â€œPestâ€.David Y.
Le client n'a pas laissé de commentaire.Minji K.
Le client n'a pas laissé de commentaire.Aryn R.
Le client n'a pas laissé de commentaire.Owen S.
Very HelpfulJohn S.
Le client n'a pas laissé de commentaire.JOHN H.
Easy and fast, I spent exactly 7min for all done.ANSELMO D.
I went to pick up my truck personal mini storage. I ordered a 26ft truck they gave me a 20ft truck. They were unhelpful. They told me to drive the truck to a mini mart u-haul dealer just down the street from them at 4105 NW 13th St Gainesville. He told me to take it back to the first one, I said no. I want a 26ft that I ordered. The guy was very nice but the truck was so gross that the moving helpers were shocked. It was full of rodent poop, the ramp had rodent poop ground in to it. It stunk and had a nest under the ramp that all fell out in a huge pile when they opened the ramp. I had poop all on my furniture. I wish I could show the photos I took.sharon F.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Wendy H.
Don't allow an online reservation for one location and then change the location on me the next day. I had to drive completely out of my way to get to this uhaul location and to drop it off. I ended up having to pay for more mileage than I would have if the location I was forced to go to wasn't in the middle of nowhere.Alyssa A.
Le client n'a pas laissé de commentaire.Kareem W.
Le client n'a pas laissé de commentaire.Jamalee M.
qive me part of my money backDEVIN M.
Le client n'a pas laissé de commentaire.Amy M.
Thank for great customer serviceariona P.
Le client n'a pas laissé de commentaire.ariona P.
Employees are friendly, well informed about your product base, and efficient. This location is an asset to the U-Haul brand.ALICE W.
Tiffany and Tracy made my strenuous move less hectic. Excellent customer service. Highly recommendedBriana B.
No improvement necessaryRichard D.
Le client n'a pas laissé de commentaire.Francesco M.
The staff was very friendly and professional.William P.
Le client n'a pas laissé de commentaire.edwin F.
The staff was exceptionally friendly and had the excellent customer service that so many businesses lack these days. I used to use another uHaul business in town but fate brought us here. Will use them whenever needed. Je les recommande fortement.Helen L.
Most of the agents I had on the phone were not at all helpful and didn't care about their job... the agent at Vestavia hills named Jeremy was SO RUDE!Loren W.
Too much to list. Horrible experience. Would not use this location ever again and would avoid uhaul as well.Paul C.
Le client n'a pas laissé de commentaire.Lanu P.
Le client n'a pas laissé de commentaire.Melissa S.