Customer Reviews for Personal Mini Storage N Davenport Handy
(Concessionnaire U-Haul dans le voisinage)

1 322 évaluations

100 Lake Davenport Blvd   Davenport, FL 33897
(S of 192)

(863) 420-9667

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(863) 420-9667

100 Lake Davenport Blvd
Davenport, FL 33897
(S of 192)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • 7/4/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth T. 
Évaluation :
5

Staff friendly and helpful

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
3

The vehicle ignition switch and key don't work properly. It also has poor bodywork and the ride is terrible at highway speed. I was staying local, had I rented for a longer trip I would have wanted to switch it out.

Jonathan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol R. 
Évaluation :
3

Asked about military discount. Told me I should go to a U-Haul owned center.

Ken T. 
Évaluation :
5

Overall everything went better than expected. I was impressed with the speedy service and easy paperwork to get me on the road. A earlier pick up time would be helpful.

Joseph G. 
Évaluation :
5

Husband and wife team were very friendly and accommodating. The grounds as well as truck was clean and inviting.

Daniel H. 
Évaluation :
5

The service was fantastic.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUBREY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM K. 
Évaluation :
3

The location is not the problem nor the staff. The issue would be if you rent and trailers then you should have available accessories like ball hiches and ligh connections in order to be complete for the rental. Just have items that customers would need. Not only boxes and tape.

Luis S. 
Évaluation :
2

Ordered 20 blankets. They had 0. The truck box was not clean swept when I picked it up.

REBECCA W. 
Évaluation :
5

The steering on the truck was not operating correctly. The truck swerved all over the road. Maximum speed was 40 mph before it became too hard to keep it on the road. Awful vehicle.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERIBERTO G. 
Évaluation :
1

unhelpful had go get truck to load trailer and then come back again later to pick up and then charged for 2 days instead of one even after speaking to u haul

justin B. 
Évaluation :
5

Nothing Thank you so much

Nissim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas E. 
Évaluation :
5

La cabina de conducción como el espacio de almacenamiento olían muy mal.

Alejandro M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Owen J. 
Évaluation :
3

I ordered a pull dolly and got a furniture one. It didn't help at all because they didn't have it avail. If you can rent it, it should be available. It made our moving experience 10 times higher. Plus the cost is so over priced

Angelica A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
5

Keep up the good work!

jay S. 
Évaluation :
5

My motorhome windshield business depends on this 6x12 ramp trailor. I would like to completely reserve and rent this unit online or over the phone. The app is difficult to use. Pictures dont attach well when filling out the form. I depend on this location. Currently there's only 1...6x12 ramp trailer that is in rotation. Can there be more ?

Robert C. 
Évaluation :
5

Everything was absolutely great! Needed a truck for couple hours. And they came thru. Highly recommend!! ⭐⭐⭐⭐⭐ Sorry I forgot both your name's . But thank You so much! Doreen D 

doreen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hernando R. 
Évaluation :
3

I had a really a bad experience for the first time with U-Haul. The vehicle that I rented was really in a bad shape, the whole vehicle was shaking, I could drive more than 45 miles per hour as it was so dangerous between the brakes and the wheels.

Youssef J. 
Évaluation :
2

Made this reservation 2+ weeks ago for the truck, appliance dolly and pads. They gave the appliance dolly to someone else. I explained that I needed the dolly and basically left it up to me to find one. They made a phone call to another office and said, they didn't pick up so that's that. I contacted two other offices to locate the dolly and was successful however, I had to drive 16 miles back and forth to retrieve the dolly which put the rental over the 50 mile threshold. I just received the receipt for the rental and was charged $50 for putting 64 miles on the vehicle. I had to locate and retrieve the dolly because of their lack of customer service and fulfillment of the reservation and then was over charged because of it. I'm calling the location now.

Marc C. 
Évaluation :
5

Explain the filling the gas tank before returning the van back would cost $$$$ extra other than just the price of the gas. Paying an extra $35 to pump gas is excessive.

Susana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
3

The app and online experience was terrible. The employee at the location was very helpful and fixed the problems

William K. 
Évaluation :
5

I always rent at this location. The customer service is very professional and give multiple options for what I need. The vehicle are always in great conditions.

Eduardo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
3

I did the remote pickup to “skip the line” and then was told I needed to go inside to get the keys. Once inside both employees were waiting on one customer and I had to wait quite a while.

Heather B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY F. 
Évaluation :
5

An efficient pick-up and drop-off experience

Jay R. 
Évaluation :
5

Right down the road from where we moved. Super friendly and helpful. Will be using again.

ROSS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian G. 
Évaluation :
5

Best U-Haul dealer I've ever been to. I'm already making my next reservation for February!

SPENCER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Jason E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gale H. 
Évaluation :
5

Good service. Satisfied

Melissa L. 
Évaluation :
5

I needed a small uhaul for some personal stuff. Pick up and drop off was flawless. Very nice and courteous. This is the place I will be doing business with in the future.

CHRIS C. 
Évaluation :
1

Return truck is a pain

Michele M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

The truck made noise and was shaky when you went past 45mph.

JAVIER M. 
Évaluation :
5

Overall UHaul is a great operation, but all companies have issues. Your issue is the slap-in-the face return policy - if you speak with a service representative you are charged $20.00. Ironically, one can reserve a truck, revise reservation, even cancel reservation for free either through the app. or speaking with a representative, but are charged when you check in a vehicle...is this a joke or one last gimmick to jerk a few follars out of your customers while placing the blame for the expense on the customer. The contract needs to outline all requirements of an after hours check-in. If the keys are returned before going to the app., you are not able to get the pic for fuel level and miles in...

WILLIAM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN B. 
Évaluation :
4

Do the reservation online in advance. Goes faster. They could do better cleaning the trucks. We actually cleaned the truck before returning it. But, wish it was cleaned before we got it. They gave it right to the next guy waiting.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Great job all round 👏 thk u

Geraldine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
3

When people order furniture dollys have them in stock don't say available when none are Luckily the store found some at another location for us or we would have had to cancel the move

Nicola D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pierre C. 
Évaluation :
5

S.O.

LUIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan I. 
Évaluation :
5

All good

reyes P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sven Z. 
Évaluation :
4

One particular customer service person was very grumpy and acted like she didn't want to be there. I'm not referring to the guy named Darrel that works there, he was okay. It was the lady who checked us in. She was very rude, snappy, and acted like everything and everyone was a bother to her.

Eric R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS C. 
Évaluation :
5

Lower expense. It is a LOT of money!!!

BARBARA C. 
Évaluation :
1

There was no one there to give me the truck, there were at least 4 other people waiting to pick up a truck and no one was able to! I tried to call and was told there was an hour wait for a rep, then tried to cancel and have spoken to at least three people who said they help but never did. You actually charged me $1,07 for driving 1/10 of a mole. Are you f#$&ing kidding me! Your customer service is horrendous!

Eduardo M. 
Évaluation :
3

Why was I charge $28 coverage without my knowledge furthermore I got full insurance coverage that covers me with any vehicle I drive I would like a refund

Owen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david K. 
Évaluation :
3

Make sure correct keys are in correct boxes for picking up trucks. Wrong key in box for my pickup and took a long time to get in touch with uhaul to get correct keys.

Blaine B. 
Évaluation :
1

Hire new employees. Man who runs office is extremely unprofessional, over chargers and goes back and forth with customers about their order.

Maliyah M. 
Évaluation :
5

The staff are great, very welcoming and friendly.

HEIN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
1

Didn't get an initial contract, so when we returned the truck and entered the mileage, it said we had driven over 8 000 miles and were going to have to pay for it. We lied on the odometer reading online for the mobile check-out and glad to say they didn't charge me. They actually weren't even aware of the correct reading as my receipt showed the incorrect mileage. Just added to the terrible experience I already had with the day before.

Aaron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA D. 
Évaluation :
5

Keep the same staff they are an outstanding team.

Tony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ute W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

bad customer service

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrei M. 
Évaluation :
5

Daryl at this location was awesome and made the rental process a pleasure.

Jesse Y. 
Évaluation :
5

Needed to be vacuumed to much sand on the floor dirt outside , but did the job thank you

Richard A. 
Évaluation :
3

1-The truck wasn't clean there were receipts from other customer. 2- I was told I could returned it at Any location in Melbourn and that was a lay. The person there was very polite and explain that if he took the truck at that location the system showed that I would be charge over $100. dollars fee So I had to drive to Palm Bay that was the add. They had printed. 3- when I picked the truck I look at the address in Palm Bay so I had ask the person in the office to change to the address I had of the Uhaul in Melbourn he said wasn't necessary because I could return it at Any Uhaul. That's the reason I wouldn't recommend this location.

ANA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arnaldo V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HESHAM E. 
Évaluation :
1

The guy at the location lied and forced me to rent a larger vehicle when I reserved a pickup truck. He said usual changed my order and when I called uhaul they said no they never changed anything. The truck used more gas, and had a lower tire which caused me to use more gas as well. He said usual always screws him over and does that. Using the app to return the truck didn't work, customer service was no help and I returned the truck a day early but never received a refund. Instead they are trying to charge me additional $5.

Jennifer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave K. 
Évaluation :
1

I was over charged and was given a truck ghat had a flat tire and lost my day because of it. A nice lady extended my truck for a third day and said I wouldn't be charged but I was. Worst experience ever. I'm still waiting on this to be resolved. How do you rent broken equipment and knowing it has a tire issue and won't hold air?

Brandon S. 
Évaluation :
1

1 week and I still haven't received my deposit, the lady at the Davenport office says to check with my bank which has already been done! She offered no resolution and pretty much said that it's my problem. Never rent from that Davenport office ever again!

Gary P. 
Non les évaluations ont été soumises pour cet établissement.

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