Quick easy. Good staff.
William H
Customer Reviews for Personal Mini Storage NSA 27
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck was not easy to get to I had to call after hours crew to get in and get out. Truck was dirty and gas tank was half full. When driving the ride was extremely rough and I drove so slowly that it took twice as long to get there but our stuff still had been dislodged because the drive was so rough and jumpy. Also an extremely loud whistle sound screamed from passenger window anytime I hit 45 mph
JORDAN MI was overcharged for 2 gallons of gas when I returned the truck with more gas than it initially had. I even showed the gentleman a pic before leaving with the truck the incorrect reading of gas and he said he would take care of it and did not , accuracy and accountability does not seem to be a good part of this location. I would be very cautious and make sure everything is properly documented. this leaves a bad example for myself
JOSE DVery helpful, quick & easy!
ROBIN CI dropped off on Sunday so nobody was there to help me, but that was fine. The online self-checkin process was really easy to use. All good!
ANTHONY FProperty Mgr. and desk clerk were helpful, efficient and quick!
ALAN HI have rented several trailers over the last month and it was easy everytime!
KENNETH RI called multiple times for a gate code to open the location and every code I was given did not open the gate. I did the * numbers and # after and the number would still not work
Immanuel PThe location was extremely hard to get to. And at the location, the equipment was behind a gate that we were not granted access to. And then the trailer was not position well for easy access. And there was no trailer jack to put it on the truck. And the lady, that was working was extremely helpful. However, she was the only person available to help pick up the trailer and put it on the hitch. Then returning the equipment no one was around. Again, there was two gates that I was not given entry to. And was unable to drop off the trailer in the location. I picked it up.
MICHAEL GVery helpful in the return and was able to return after business hours. Great service.
Joel QNothing everything was perfect
Edward EBien
MIGUEL RBrian was superb!!
Christine RThis has been the most horrible rental experience I have ever had. We were verbally provided incorrect information from what was put in the contract that we received afterwards in an email. We were told all rentals were 24-hour returns although the contract had 10-hours and in town return. We were told we could drop off the 26 ft truck at another location and after the Rep confirmed on her computer for us to drop off at 4600 W Colonial in Orlando. We went to Orlando and was advised that there will be a $300 wrong drop off fee. We were advised to call the 1 800 number for U-Haul for further assistance. After confirming with the Clermont main U-Haul office of the extra charges for a one way, we informed them that we would keep the original incorrect contract and drop the truck back off in Clermont at the pick up location. We kept the truck for approximately 5 hours because of this inconvenience and dropped it back off at the Clermont office. We have been charged a clean up fee for not folding blankets and $300 charge when the vehicle was dropped off at the same location it was rented from. This is disgusting and we will definitely be escalating the situation to management for more assistance.
Katherine GGreat experience. I wish they were all as good as this one!
George YTow dolly ßtrap rachets are rusty and need some WD40.
Lonnie DCustomer service was excellent. It was quick and very friendly and efficient
Eric BThe uhaul location in clermont is always presenting in a great standard of service, but in my drop off in Seminole FL I was charged saying that the gasoline was marking lower than when i got the truck, and was charged 16 dollars more which it was a mistake as i got the truck with 85 miles left and when i took the truck back i dopped off with the tank showing 90 miles. However, I didnt want to go back there to complain because after a moving like mine one you would definitely decide to chill out as well.
Emerson SCustomer service very profesional and very polite
Roberto AWas very pleased with this location.
Duane WI'm assuming the customer filled the truck to 7/8 and when I was done using the truck. I filled it up to a full tank of gas because it was hard to stop at 7/8.
travis gExcellent service and professionalism.
Bill PExcellent, friendly, proficient, helpful and knowledgeable staff whom enjoy working there!
Dawn KTiffany and the new employee were very nice and helpful!
NATHAN CFast and easy pick-up and drop-off.
NICHOLAS FThe rental was extremely good. Everything was perfect.
Ike SIt was very upsetting that the night before I pick up my rental they inform me that an applicant dolly wouldn't be available. Moving is already stressful. Then that added stress didn't help. Could not find an applicant dolly in the short time before we moved which made things a little harder. Also, the day before my husband and I did the picture uploads and license upload and everything was fine. The morning of we had to do it all over again which took an extra 15 minutes which made up late for meeting up with people even when I arrived earlier for the pickup. The truck was cleaned and in good condition thankfully. I would recommend that people be required to leave at least 1/4 tank of gas in it. Ours was below that so we had to find a gas station close to make sure we didn't run out. Other than that a good experience and got done what we needed to.
Nichole MGreat service
Maria ADrop off location was great. Tiffany was very helpful when we inquired about day labor for unloading. I would highly recommend this location.
Shane KIt worked put perfectly.
Charles GGreat customer service and efficient. A very smooth transition. I will be renting here from now on.
Rolanda MRented from this location twice. Outstanding customer service! Friendly Smiling staff,made for a great experience. Very refreshing. We will use again when needed !
steve mThe two ladies I had the honor of meeting for the first time were AWESOME!
CHRISTOPHER RI have rented trucks from this location prior to today and also rented storage units there and have always had a good experience.
Morrie MExcellent service
FRANCISCO DExceptional service
ELEX NAt the location used for rental, everything was great. Customer service members very courteous, paying detailed attention regarding my reservation. Very smooth deal, from picking the truck and returning it. Wonderful service. Thank you.
daniel sI have visited and rented many U-Haul equipments in different locations but the professionalism and great customer service I received in this location is unique for the best
jorge cAll good
Steven MNothing, you guys were awesome!
Mike CTruck smelled like Cigarettes. No Gate code was provided so we had to wait to pick it up past our pick up time until the gate opened and then the scanner wouldn't scan my drivers license and then when we went to drop it back off after hours because the hours set for pick up and drop off options were outside of their hours we also couldn't get in to drop it back off so we had to wait until the following morning to drop it off.
Kylie KJust keep doing what you’re doing
Larry EThis place has an amazing staff and I'm always treated with courtesy and professionalism. Merci.
FERNANDO SThe very nice couple that worked at this location were very friendly and helpful. They suggested several items to make our move easier. I highly recommend this U-Haul location.
Jim LExcelente
Rosanny NAbsolutely will be back again! In and out very fast, rental terms explained clear as day. Thank you so much! See you soon!
Tyler IPickup/return process was super complicated, little detail given. It was a pain in the ass go get the truck out of the parking spot. Truck was left with minimal fuel
Patrick PTiffany was great! I will definitely rent from this location again.
T S