Equipment rented was not on truck. Called immediately to get refunded for eqiment and was still charged. Had to do a mobile check in because office was closed, which took an hour. However, person who assisted with mobile check in was great.
Ilya B
Customer Reviews for Personal Mini Storage Satellite Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The following comments are related to Personal Mini Storage Satellite Beach. Alhana was extremely helpful and courteous. She called me initially after I picked up the truck at another location and was so accommodating with me in providing drop off instructions and directions to me. She was very friendly and I could tell she was fully invested in me and cared for me as a customer. The location at Satellite Beach was very clean, safe, and organized. Alana has great customer relation and service skills, she is detailed and efficient. She really represents the U-Haul brand extremely well and deserves high for marks for her outstanding customer service. My wife and I will strictly use this location in the future and highly recommend this location to anyone wanting an excellent experience with their rental.
jeff hAlhana was great!
Carl RNothing very good employee
Jorge CMobile app to use Uhaul Share is not functional! After downloading the app, it was not what the instructions show and there was no way to get the key for the truck. Luckily it was during normal working time and the local staff could help. Otherwise, I could not have used the truck. That mobile app is a complete failure and makes me hesitant to use UHaul again, Staff was great.
Kai WGot charged $10 for gas. Gas was at same level as when rented. Have contacted them twice with no call back. Please have them return my call
Christopher PGreat service and staff
Claudia TThank you !! You were awesome!!
Rock HQuick, dependable, efficient
Vincent DProfessional and friendly
nashed tExcellent customer service.
Ronald LThe location was great and worked with me when my move in date kept getting pushed back. The self service pick up was an absolute disaster trying to navigate took over 45 min to process and leave with the truck
Austin CAloha personally took me to my vehicle and loaded a heavy dolly into the back of the truck!! She was very Fast & Efficient on both ends of the rental, allowing me to get in and out in a Very short time.
Vern TElana was very polite and professional.
Justin KAlhana Gibbs was very friendly and helpful! She deserves a raise!!
Benjamin RThe personnel at this location were helpful and very knowledgeable
James DQuick and easy!
SHAWN FVery helpful and courteous. Thank you.
Tony MVery helpful service!
Chauncey DThe computer was running slow, so it took a little longer, but service was great, would use this location again.
Tore LAlana was very helpful and made the entire process quick and easy
Sean OWe were told the Uhaul would have a full tank of gas, and to leave it with a full tank. It only had half a tank when we picked it up and we took a picture of that. We put gas in after, and left it with the same amount of gas. We were charged double because of that. How is that right?
Megan CAn expensive coffee table was broken due to carelessness. Also much of my furniture was either soiled or scuffed.
Sonia NWe found a molding half eaten hot dog under our seat and the cab smelled like rotting trash. I learned about the vehicle inspection sticker and it appears the last time the vehicle was inspected by U-Haul was in May. The tires were not inflated correctly at the proper PSI and the brakes felt like they needed some tuning.
Jonathan DThis is a great location. The store manager is nice, friendly and so helpful. Would go there again without a doubt!
SEAN LLocation services on your app for after hours drop off was a total pain, iOS wouldn't work, had to download google chrome, it wouldn't recognize my camera, spent an hour fooling around with it. Won't ever do an after hours pick up or drop off again
ROBERT OHad to hunt down the employee, she never went over the truck with me. I wanted to let her know that I was on time. And show my copy of the contract. I was charged an extra day, which is incorrect. My due date was 1 june I called and left a message she saw her mistake, but now I have to wait 5 days for my refund. I'm not happy about that. U-haul is lucky I didn't get an overdraft charge or U-haul would be getting that bill 87031007 Fix the doors
harold pCustomer service was horrible, she indicated I returned the truck with less fuel than I originally rented it with. That's BS, I have a s teen shot of the meter showing what I started with and what I ended with. Needless to say I will NEVER use uhaul again, nor recommend you Ever!
Kenneth PVery helpful lady at the office.
john eCharged for 2nd day. I have a picture of the dash for for proof of fuel and mileage that has a time stamp on it. Bill came out to be double. Guess they charge you for when the employee decides to process your return? Shady......
DAVID PThe two women that worked at this location were very friendly and helpful. Nothing to do but give them a bonus :-)
MARY BA Saturday morning pickup and the staff was on point to deliver. They were all very professional and driven to deliver customer satisfaction rating of 10 out of 10 and they delivered! Thank you, I will be a repeat customer.
Conrad ONo body was present in the office nor answering phone calls. Had to call corporate to handle truck issues
BRENNA MVery professional.
Jonathan KThe staff were super nice and friendly
Frederick LJim is always very pleasant.
JAY RJim the manager was super.
randy kOvercharged me. Try to steal my money. Only used the uhaul for 3 miles and got charged 14 dollars for fuel. Only used it for like 7 hours. Are you serious uhaul? That is ridiculous!!! You can check my history dealing with y'all. This will be the last time.. I guess I'm going to start dealing with penskee. By the way the owner of the place shut the door in my face pretty much and told me that the place was closed. That wasn't very nice of him.
Jorge BThe trailer was missing the wiring to connect to the cars tail light connector. Had to drive to another location to pick up the wiring harness and bring it back to the rental location.
David WGentleman was very helpful and amicable.
Freddie BOutstanding customer service !
Dan DI wax running late so I called to let them know. I arrived at 11:55am. As.I was pulling into their parking lot? I received a call from the manager stating their closing time was noon and they had already closed for the day. I told him to look out the window I was getting out if my car. He was very much in a hurry to leave. I had arrive before noon but they were already out the door and locking up. Area Mgr - Robb and Manager - Jim. Not good customer service on their part.
Carol KCustomer comes first at this location! Unbeknownst to me, I arrived a few minutes after they closed, but they made an exception and allowed me to move-in/ I had professional move-in help waiting. THANK YOU! THANK YOU! THANK YOU!
Jay RConvenient location!
Gerald HGreat experience Jim the manager even helped when he seen I was dropping off trailer on his day off Thank you
John BThere was a lady working instead of usual person and she was not given appropriate information on my reservation to where to locate the specific trailer then had to look for light to add to trailer by the time we were done it was a little over an hour from reservation time. It was stressful for all. Lady was very patient and friendly but also stressed trying to do her best. Better communication is needed if the usual personnel will be gone to minimize confusion and stress
olga CResevation was made and indicated trailer would be available. I went to pick it up at the designated time and no trailer was available, I had to driv 3+ hours to go pick up a trailer that was promised to another customer. In return I was told I would be gett $100 off thecrental andc3 additional days. Upon returning the trsiler to an over-full location on the designated day per the contract I recieve a bill charging me for 3 days. I contacted customer service and they say that the charges must be disputed since uhaul does not seem to honor contracts...
Tyler BWe received great service, very helpful in all aspects! Would highly recommend this location!
CHERI HAwesome customer service! Thank you!
Thomas MJim is a great guy and I hope he is well taken care of.
Pleasant LJim at Personal Mini Storage is the best! Courteous, efficient and helpful. If you are anywhere near Satellite Beach, this is the place to rent.
Steve AIt was a wonderful experience from start to finish. They went above and beyond to make sure I had everything I needed. I will definitely recommend to friends. I will be renting from them again soon.
Ellen F