Customer Reviews for Personal Mini Storage Spring Garden
(Concessionnaire U-Haul dans le voisinage)

694 évaluations

800 N Spring Garden Ave   Deland, FL 32720

(386) 736-6964

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(386) 736-6964

800 N Spring Garden Ave
Deland, FL 32720

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Everything went fine with the rental except it took almost an hour to get the key from the lock box. I was given the wrong code and waited on hold to speak to someone. Luckily I was able to figure it out with the code being two digits off.

Gabriel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Great Job! Great staff and polite and pleasant.

Lynn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
5

The personnel at this location were EXCEPTIONAL. They were able to accommodate our particular circumstances with understanding and went over and above our requests. We got a new truck for our long journey across country and they supplied us with clean, good equipment. We had no trouble and arrived safely at our destination. We are in our 70's and appreciated their kindness.

cindra B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayne G. 
Évaluation :
5

Nothing this location did a great job

Diamante D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrill H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raphael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
5

Tried to do the online 24/7 pick up. It was a little confusing so I went into the office when I arrived. The manager on duty was excellent she entered my information and had me out the door in no time. Excellent customer service

Lawrence A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Floyd F. 
Évaluation :
5

Made you feel valued

Sheryl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

Rented trucks 2 weekends in a row and everything worked great. Awesome trucks,awesome staff and excellent service!.

Frank W. 
Évaluation :
5

Great customer service...

BARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheyenne R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory K. 
Évaluation :
5

Fast and efficient.

Christopher M. 
Évaluation :
5

Make sure no dents are on van or yellow tags on top if van is missing. Also make sure no drill bits are in door jam bc sliding door wouldnt shut i found out why. The horn didnt work either.

Michael M. 
Évaluation :
5

Continue doing what you do: this was an easy and pleasant experience all around.

Jerry B. 
Évaluation :
5

They were very nice and helpful..the people there went above and beyond to help me..and worked with me..

leon B. 
Évaluation :
5

The truck shifting seemed a bit abrupt and hard. After alll it was a big truck so that probably was to be expected. That wouldnt keep me from rentingit again but now I know.

Gerard W. 
Évaluation :
5

Steve was extremely professional n knowledgeable. Very kind. I'm very satisfied with his service.

ADRIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kory K. 
Évaluation :
5

The guy at the location super nice and great customer skills and even saved me some money.

Artecia G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed W. 
Évaluation :
5

The two employees that I made contact with were awesome and very professional , the entire transaction went nice and smooth from the time I walked through the door and the return of the equipment. This is definitely my new go to location for uhaul.

Jamarcus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
3

I started an online reservation to confirm availability of an auto transport trailer, but did not complete it, as I would be picking the transport up the next morning. When the agent attempted to set up the rental, her computer advised 'not recommended' due to the tow vehicle. I showed her the reservation I had started, and it confirmed that the tow vehicle and towed vehicle were acceptable for the transport. I went online and set up the reservation with EXACTLY the same information the agent had used, and it went through with no issue. She was then able to rent the transport, since it was now in her system. Neither of us could understand why her system would not allow the same information to be entered from her computer. The tow vehicle was a 1996 Ford F-350 with a hitch rating of 8 000 pounds, and the towed vehicle was a 2006 Ford Explorer rear wheel drive. Throughout the conversation, the agent remained pleasant and apologetic for the issue.

Jeff M. 
Évaluation :
5

Very friendly customer service. I would definitely recommend this location

Darryl H. 
Évaluation :
1

Quite possibly the worst experience I've had with U-haul ever. Although staff was polite, they were completely disorganized. First, staff was late in opening the establishment. Then I was told (before even verifying through computer reservations) that they had no record of my reservation. Then they were unable to find my reservation online and I was told that, "even if I have a reservation that it is doubtful that they had the size truck I reserved for that location," weeks ahead of time. When they finally found my reservation, I was told that they didn't have the utility dolly that I reserved, and was told that "I probably didn't need it anyway . . ." I had a washer & dryer and 2 large armoires to move. Staff finally located a utility dolly at another u-haul server 4 miles away and I had to drive there to pick up the dolly before returning home to meet my movers who were left waiting for me for 35 minutes due to the u-haul service delays. So I had to pay an extra hour of labor due to the u-haul service delay. It took a total of 45 minutes to drive off the u-haul lot with my rental even though I was onsite early. I would never recommend renting at this site to anyone.

LISA W. 
Évaluation :
1

My drop off location not for larger trucks , had to park in front of building to keep from blocking entrance and exit to mini storage, only place to park , I was a after hours drop off .

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Professional and quick service.

Lorenzo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND M. 
Évaluation :
4

After hr drop off is a little tight especially if it is a trailer

GEORGE R. 
Évaluation :
5

The staff or owners, not sure which, at this location where the best ive every had it any Uhaul location. They were very professional but friendly at the same time. They will definitely become my go to Uhaul location.

BRETT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Rien

WILLIAM M. 
Évaluation :
5

Very nice staff. Very easy reservation and truck was ready when I walked in the door. Return was even easier.

JON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna W. 
Évaluation :
5

Fast friendly service

ANDREW A. 
Évaluation :
5

This store was very cleaned and smelled wonderful inside! The woman who helped us was very nice! The truck was in great condition. Very cool back up camera! I've never been in a truck that had one - nice upgrade!

GEORGE B. 
Évaluation :
1

No room to park a larger Uhaul. I could barely get the 26 foot truck in from the street.

JULIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Domonkos A. 
Évaluation :
5

Every thing is alright the way it is

CESAR R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY S. 
Évaluation :
5

you guys were AWESOME!!!

LIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry S. 
Évaluation :
5

This location was great. They are always well staffed, answer their phone, they are very helpful, courteous, and kind. They are one of the best U-Haul dealerships I have ever used. They really are fantastic.

STEVEN V. 
Évaluation :
5

They did Great!!

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAND N. 
Évaluation :
4

Make sure that rental vehicles are safe to drive before renting. The transmission was slipping and shifted hard. Brakes would make a popping noise when the brake pedal was pressed. I felt unsafe driving this vehicle.

MATTHEW B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
1

dolly i ordered not available at pickup time

KYLA V. 
Évaluation :
3

Before arriving at this location we were sent to a different location down the street that no longer existed. Then when told the new location we almost didn't make it in time for the drop off. The location didn't open till 9am and that is the exact time we were supposed to drop it off by. The whole experience was stressful and we were not well informed by Uhaul.

David F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE C. 
Évaluation :
5

The staff is very friendly and knowledgeable. The store is very clean and well kept. I'll definitely go to this location next time I need a truck.

LENA R. 
Évaluation :
5

I would appreciate it if the gas was full not at 1/4 tank.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sierra P. 
Évaluation :
3

I had no problem dropping the truck off

DEBRA B. 
Évaluation :
5

Excellent service and friendly staff.

ROBERT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY W. 
Évaluation :
5

Great customer service!

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDMUND W. 
Évaluation :
5

The inside of the truck steering wheel, dashboard seats. Had dirt and grim build up. I had to use sanitizing wipes over those areas before driving. The world is experiencing a dangerous virus. Please sanitize your trucks. Other than that the service was excellent.

HELEN B. 
Évaluation :
5

owners were the best ever at a u haul ! soooo help full thank you

Joanna E. 
Évaluation :
5

Great location and staff... Only negative was the u-haul truck cab was very dirty and obviously had not been cleaned in quite some time. We cleaned the cab and our cleaning rags were black with dirt residue.

BARRY S. 
Évaluation :
5

Nothing the staff was great !!

GEORGE M. 
Évaluation :
5

Steve was so helpful and friendly

MELISSA O. 
Évaluation :
3

I would not recommend the after hours pick up. Very frustrating and took 40 minutes to get someone On the phone to help.

Melissa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JESSICA F. 
Évaluation :
5

Customer service was excellent

CAREY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN S. 
Évaluation :
1

The customer service at this location is HORRIBLE . The only reason I used this location for a second time is because it is close to my house but from this point on I will NEVER use this location for uhaul purposes . My first experience was about two weeks ago . I dropped off my uhaul during business hours. A employee inspected it and gave me my final receipt . The next day at 9:00 at night while I am trying to sleep I receive a phone call from the “property manager” asking me about keys . That I clearly gave to her employee that was working . My experience today was with the male property manager STEVE VENABLE . When he called me to get my card information for the additional charges to my contract he was VERY ARGUMENTATIVE about when the truck was supposed to be back and the charges . I clearly had no problem paying the additional charges but I simply asked him can he give me a break down on what I was paying for her bagan to tell me to “BE QUITE AND LISTEN” . I will never use uhaul again due to the unprofessionalism at this location. I have used uhaul for 20+ years but today is it for me . Im disappointed that uhaul will allow such poor customer service to serve their company name . I also asked LISA VENABLE for the owner contact information. She laughed and failed to provide that . Any questions or concerns I can be reached at 386-569-6889. -meya berry

Jamescia B. 
Évaluation :
5

This was the most pleasant experience I've had renting a uhaul truck and would highly recommend coming to this location. The management, Steve and Lisa are extremely friendly, efficient, and so helpful in every way and I will definitely rent a uhaul from them again at this location whenever the need arises in the future.

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal S. 
Évaluation :
5

Great customer service and efficient!

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY S. 
Non les évaluations ont été soumises pour cet établissement.

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