Customer Reviews for Personal Mini Storage West
(Concessionnaire U-Haul dans le voisinage)

111 évaluations

4600 Old Winter Garden   Orlando, FL 32811
(E of Pine Hills Rd)

(407) 292-5450

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(407) 292-5450

4600 Old Winter Garden
Orlando, FL 32811
(E of Pine Hills Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Keep doing what you're doing.

LADONIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAROY H. 
Évaluation :
5

The contactless steps to retrieve the truck was not only easy but made me feel completely safe.

Reshonda M. 
Évaluation :
5

The process to rent a truck at this location was very easy. Quick in and out. Personnel is very courteous and helpful.

LORETTE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni G. 
Évaluation :
5

Doing a great job

Rutha B. 
Évaluation :
5

Good service location

BRIAN S. 
Évaluation :
5

Personal was nice and curious and very helpful

CHRISTOPHER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
4

The staff at this location were wonderful. The problem was that this location wasn't convenient. The staff went over and aboard to help me with several issues, the reservation wasn't in the system, the wrong price listed was incorrect. I had to reach out to Jaleen to assist. The truck had issues, it was dirty, had a cracked wind shield and there was excessive heat at the drivers right foot. Several boxes in grandmas attic were wet once I reached my destination.

BRENDA J. 
Évaluation :
1

The van i rented was dirty and there were signs of an animal being inside from the previous renter. There was an odor, had to wait while it was being wipe down. Droping off there seem to be a time limit on completing a survey, my question is " what's the rush "? Didn't like or enjoy my experience. The van ran like junk !

RONALD J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSIE H. 
Évaluation :
5

Great service

RAYMOND M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH P. 
Évaluation :
5

They were courteous and p[easant quite helpful. Rachel & Travis

CELINDER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Quick and Easy, thank You.

Douglas K. 
Évaluation :
5

I forgot the names of the mangers but they we're both absolutely wonderful the whole experience was painless and very quick and easy I will definitely be doing business again and recommending to a friend

Savion S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tatiana M. 
Évaluation :
5

Over charged for fuel when I put gas at same spot when I picked it up

SUZANNE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica H. 
Évaluation :
5

Nothing Rachel and Travis were awesome and made the experience an easy one.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
5

I can't think of one single issue that's how professional and skillful the staffs conducted themselves!

emma R. 
Évaluation :
5

Always a pleasure to deal with UHaul I love the way the new manager treats his tenants.

Terri K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarke G. 
Évaluation :
5

Great customer service but the uhaul itself needs to be replaced has maintaince issues.

lance J. 
Évaluation :
5

The service was very good at the pickup.

Melvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JERALD M. 
Évaluation :
5

Everything was great

Johnnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie S. 
Évaluation :
1

I rented the truck and asked both the female at this location and the manager if it is okay too have someone else to pick of the keys because I was not going to be in class from 9-5:30. They both said yes. I was not aware until I received my bill that they asked the person how many miles I would be driving the trunk. That person said 20 miles which they did not know that the whatever he said could have resulted in me getting charged more or less. While talking too the female today she stated she asked the person that was picking up the keys because it is their policy. So I was charged an extra 21,51 $ because they decided to ask the person that was picking up the keys and not the person that is responsible for paying the billing and driving the truck. When I asked the female HER name she stated it was Johnathan. She never apologize or offered a solution she only waited on the phone and said "is there anything else" as if she had resolved the matter.

Faith L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacques D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

nairobas R. 
Évaluation :
5

I made a reservation for another location, they didn't even bothered to call and let us know that they did not have a truck. He even told us, they haven't had one for years, a courtesy call would have saved us time! We came to this location after calling several other locations, the counter person was polite and very helpful. I would recommend every customer to call and verify with their locations for trucks availability!

Peter L. 
Évaluation :
5

Great customer services

Alens A. 
Évaluation :
3

Prices were too high and forced two day fee for a one way rental is wrong.

WILLIAM P. 
Évaluation :
5

Nice experience. Easy pick up and drop off. Personnel was polite and professional.

tracy B. 
Évaluation :
4

Discount when making they mistske on fuel. I was told it 3/8 of a tank. When in fact it was 3/8 of a 1/4. When, I returned it earlier than agreed plus a 1/4 and a 2/3 more than you gave it to me. Thanks,

janet B. 
Évaluation :
5

Customers service was outstanding

Reggie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM B. 
Évaluation :
1

Have the right truck available and stop overcharging

RACHEL M. 
Évaluation :
5

Great moving experience with the truck!

Anthony H. 
Évaluation :
3

The inside of the truck was so dirty that it was difficult to see out of the windows. We had to clean all of them as well as most of the cab area. The interior of the truck was clean, however.

Anthony A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS B. 
Évaluation :
2

I rented the truck and it was dirty and dolly and blankets was still in the back, I returned the dolly and blankets because I didn't asked for... After I got the truck I did one trip (back and forward) with few items inside the truck, after that I returned the truck. What got me upset was the fact that I was charged 25 $for cleaning but I did not dirty the truck, I returned the way I received and that's was upsetting but what can I do?? One thing for sure, I will not rent a truck if I don't get inspected and make sure it's clean before even get inside...

gilson O. 
Évaluation :
5

Today I had a terrible experience. I tried to buy a sccreen printing press and transport it back to tampa from Orlando. I rented the truck one way got the insurance and paid the deposit. Upon arriving at the printing press location, I found that I had been misled by the seller. I had no way to load the machine into the truck. It completely ruined my day. Without a need for the truck I returned it to the location, desperate for some silver lining. Parrish offered that silver lining. Upon hearing my disappointment, she immediately set to situating a refund of the one way two day and a re-rental for an in-town with the distance traveled. It was a lot of trouble that she certainly didn't have to go through and for that she deserves commendation. She was cordial, lighthearted and pleasant the entirety of the exchange. The work she put in to keep a bad day from becoming worse meant a lot. Thank you to who ever hired her. Thank you to Parrish. Give her a raise.

Timothy S. 
Évaluation :
5

Extremely helpful and professional...

RICK L. 
Évaluation :
5

keep up the good work with hiring good employees, they are they faces of your company.

Sharain J. 
Évaluation :
5

Keep up the good work!!

Rosha B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

GREAT!!!

FRANKLIN A. 
Évaluation :
5

Parish has great customer service skills and truly made my experience an outstanding one... Clone her!!

RICK L. 
Évaluation :
5

The rep (Parish) is extremely courteous and professional..... Clone Her!!!

RICK L. 
Évaluation :
5

My experience was great. Kirk's customer service was above average!

TYRESHIA B. 
Évaluation :
1

Employees should always connect the trailer to customers vehicles. Regardless of the customer is qualified. Make Sut to have brake cords on site. I had to purchase one to have lights work on the trailer. Never have I ever had a company tell me to drive extra safe. Cause no lights work. ???

FREDERICK W. 
Évaluation :
5

The staff was excellent, great job all around. They were very helpful and willing to go out of the way to make you conformtable. The only complaint is that the drivers side mirror of my u-haul was hanging by a thread and when I shut the door it nearly fell off. Had to carry it the whole the drive.

Zak B. 
Évaluation :
5

Nothing everything was wonderful thanks ms.parrish

ARIKA R F. 
Évaluation :
5

The employees here were great. Very helpful and funny together! I took heed of the bad reviews and swept the truck before returning and everything worked out fine lol. I suggest this location after hearing horror stories about some uhaul stores..

JOSHUA N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

UNITEDHEARTS C. 
Évaluation :
4

Very Friendly Staff

Kimberly L. 
Évaluation :
3

Cheaper rate i was charged 114 $plus taxes and something else but it post 29,95 per day wirh 30 miles free with renter but didn't get any of the 114 dollars back.i think that a ripoff i will not be use u- haul any long..

jaquline B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHAYE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC N. 
Évaluation :
5

Excellent service à la clientèle. The staff was very nice and efficient. I will go to them for all my moving needs. I'd recommend this location to anyone.

James V. 
Évaluation :
1

TRIED TO CHARGE ME 100 MILES OVER WHAT I DROVE

LECHINA S. 
Évaluation :
5

Thank you Parrish you were wonderful good customer service!

TRENDA B. 
Évaluation :
3

I was overcharged 25,6 extra for no apparent reason. I gassed the truck back up to the proper level and returned the truck on the same day that I used it. I would like my account credited back the 25,6 that I was over charged thanks.

HENRY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
5

exp was awesome

LILLIE N. 
Évaluation :
3

There was not enough room to park. Originally, I was supposed to drop off the truck at 6400 Winter Garden Road, but the site was not accessible due to a chain link fence, despite the fact that online the site is listed as 24 hours. We had to drive around the block wasting gas and miles on the truck searching for a way to get in and finally had to call Uhaul to switch our drop off location. Your service rep was very helpful in finding the new location.

ANISE V. 
Évaluation :
4

Great customer service, especially after a long day of work. Location was easy to find, just not in the nicest of areas. Otherwise, the people were great!

BRITTANY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARINE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janelle G. 
Évaluation :
5

Very personable and customer centered. Took the time to make sure the truck was clean, wiped off the steering wheel with disinfectant wipes and swept out the back. The extra details were appreciated

Aaron M. 
Évaluation :
4

More associates to assist customers.

JOHN F. 
Évaluation :
5

Office location and staff were attentive and kind. Truck in EXCELLENT condition. 0,59/mile KILLED me. But overall experience AWESOME!

shawonna G. 
Évaluation :
5

The manager was amazingly friendly and knowledgeable.

Ken K. 
Évaluation :
1

I got ripped off! I needed to rent a truck to transport cabinets from Point A to Point B, a total of 12 miles. Talking to the sales rep at this location, I was trying to determine which option would be most cost effective for me: Returning it at the same location OR return it at a location near my final destination. The sales person informed me that if I return the truck at the other location, I will be charged 115 $up front BUT I will be reimbursed upon arrival for a total Rental Fee is 29 $plus mileage. Unfortunately, the Uhaul near my destination shut down recently without my knowledge. I then opted to return the truck the next morning at the Uhaul Florida Mall location next to my job. When I asked about the charge of 115 $as opposed to the 29 $rate, they said I need to call customer service. As of Today, I still have not heard back from anyone regarding an adjustment to my rate! 115 $for a 12 mile drop off is unacceptable!

William M. 
Évaluation :
3

Personnel was pleasant and very helpful

Monica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward D. 
Évaluation :
5

Parish and Kirk are very nice people. The service was great!!! Keep up the good work.

TRENDA B. 
Évaluation :
3

Recommending the service, it's too early to say. For as the customer service I receive from both employees. Kurt and Parish. Outstanding!

Marinette T. 
Évaluation :
5

Very helpful and customer service oriented. Did a thorough review of the equipment with us and made sure we had all the extras we would need.

ANNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY R. 
Évaluation :
3

I had to park the truck all the way at the back of the storage facility(5 min walk) after unloading it, due to the fact that the mini storage property was designed to be FULL of warehouses and was never intended to have enough parking area to store U-haul equipment.

KURT M. 
Évaluation :
5

This husband and wife was WONDERFUL!!! I was treated with respect. I will recommend them to all my friends and family in this area do business with this location whenever they need a truck or storage.

Monica A. 
Évaluation :
5

This site should be given a large sign to use. my gps made it hard to find but after calling the owner gave me simple directions. He was a lot of help and gave my friend information on stuff to do while they are here for the week to help move and vacation.

CHRISTOPHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel E. 
Non les évaluations ont été soumises pour cet établissement.

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