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ERIC S
Customer Reviews for Personal Mini Storage West
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Unprofessional staff
GENEL LOver charged during the death of a family member
Glenisha WThe A/C didn't work on the truck was really hot almost passed out. Definitely need to fix asap other then that great service
DJEUNICA BAs a business owner of a water, damage company and no talent when I see it , these two guys were awesome and considerate we're handling my personal items. Hard-working move at a quick pace to get the job done and this extreme heat.
Bryan WApps sucks to online check in
Chaz GThe entire process took more than 2 hours. There was no clear indication of where the key was held, then when we found the key box, we had no clear way on the website to retrieve the key. Then, the approval process was crazy. Not only did the selfie feature did not work but they needed to make a phone call to someone I knew at 2 AM! Not one person but two people had to be called at ungodly hours for a rental van. So now that it has been over one hour in the process just dealing with that (which is cutting into my move time I reserved), I spent most of the time on the phone making constant calls to U-Haul customer service. The van was supposed to come with moving equipment, and it was completely empty. Due to it being after hours, there was no manager to assist me at all, so I had to go on without the tools I needed and paid for. Overall, I hated the entire experience, and I ended up being charged for 2 FULL DAYS when I only used the van for 5 HOURS!
Christina VExcellent service à la clientèle.
DARYL Crude attendant arrived late without patience with my employee because he did not speak fluent English including cursing, see in our history that we always use U-Haul services but I would not like to rent more at this location and be attended by this person
Deoclecio JAmazing staff!
Unique CGreat customer service, very helpful
Barry HVery efficient customer service representative
MARK WCristal delantero sucio y tenia una llanta vacia
CINTHIA MExcellent service
PIERRE JExcellent service à la clientèle. The representative was amazing
SHANIQUA JNothing at all. The staff was absolutely wonderful. Very kind. Very caring.
TERRANCE WUhaul had dog hair everywhere and smelled like a wet dog !! Disgusting !!
JASMINEj HThe associates working here made the whole experience very enjoyable and comfortable. I would highly recommend this location to anyone in need of storage facilities, they were friendly, knowledgeable and the facility was very clean.
CARLOS PGood truck prompt and professional service
HARRY WTravis went above and beyond to make this a smooth transaction for us! Coming in from another state, he made sure to have everything ready for us when we got there, and I couldn't have asked for anything more! Merci.
Connie WThey are really nice
MARIE PS.O.
MARTA BRien
JESSE WTravis and Rachel are great, and use technology to make the experience better and faster. I will recommend them to anyone
Gary SKeep doing what you’re doing.
LADONIA BThe contactless steps to retrieve the truck was not only easy but made me feel completely safe.
Reshonda MThe process to rent a truck at this location was very easy. Quick in and out. Personnel is very courteous and helpful.
LORETTE WDoing a great job
Rutha BGood service location
BRIAN SPersonal was nice and curious and very helpful
CHRISTOPHER BThe staff at this location were wonderful. The problem was that this location wasn't convenient. The staff went over and aboard to help me with several issues, the reservation wasn't in the system, the wrong price listed was incorrect. I had to reach out to Jaleen to assist. The truck had issues, it was dirty, had a cracked wind shield and there was excessive heat at the drivers right foot. Several boxes in grandmas attic were wet once I reached my destination.
BRENDA JThe van i rented was dirty and there were signs of an animal being inside from the previous renter. There was an odor, had to wait while it was being wipe down. Droping off there seem to be a time limit on completing a survey, my question is " what's the rush "? Didn't like or enjoy my experience. The van ran like junk !
RONALD JGreat service
RAYMOND MThey were courteous and p[easant quite helpful. Rachel & Travis
CELINDER WQuick and Easy, thank You.
Douglas KI forgot the names of the mangers but they we’re both absolutely wonderful the whole experience was painless and very quick and easy I will definitely be doing business again and recommending to a friend
Savion SOver charged for fuel when I put gas at same spot when I picked it up
SUZANNE GNothing Rachel and Travis were awesome and made the experience an easy one.
Robert CI can't think of one single issue that's how professional and skillful the staffs conducted themselves!
emma rAlways a pleasure to deal with UHaul I love the way the new manager treats his tenants.
Terri KGreat customer service but the uhaul itself needs to be replaced has maintaince issues.
lance jThe service was very good at the pickup.
Melvin MEverything was great
Johnnie SI rented the truck and asked both the female at this location and the manager if it is okay too have someone else to pick of the keys because I was not going to be in class from 9-5:30. They both said yes. I was not aware until I received my bill that they asked the person how many miles I would be driving the trunk. That person said 20 miles which they did not know that the whatever he said could have resulted in me getting charged more or less. While talking too the female today she stated she asked the person that was picking up the keys because it is their policy. So I was charged an extra $21,51 because they decided to ask the person that was picking up the keys and not the person that is responsible for paying the billing and driving the truck. When I asked the female HER name she stated it was Johnathan. She never apologize or offered a solution she only waited on the phone and said "is there anything else" as if she had resolved the matter.
Faith LI made a reservation for another location, they didn't even bothered to call and let us know that they did not have a truck. He even told us, they haven't had one for years, a courtesy call would have saved us time! We came to this location after calling several other locations, the counter person was polite and very helpful. I would recommend every customer to call and verify with their locations for trucks availability!
Peter LGreat customer services
Alens APrices were too high and forced two day fee for a one way rental is wrong.
WILLIAM PNice experience. Easy pick up and drop off. Personnel was polite and professional.
tracy bDiscount when making they mistske on fuel. I was told it 3/8 of a tank. When in fact it was 3/8 of a 1/4. When, I returned it earlier than agreed plus a 1/4 and a 2/3 more than you gave it to me. Thanks,
janet bCustomers service was outstanding
Reggie GHave the right truck available and stop overcharging
RACHEL MGreat moving experience with the truck!
Anthony HThe inside of the truck was so dirty that it was difficult to see out of the windows. We had to clean all of them as well as most of the cab area. The interior of the truck was clean, however.
Anthony AI rented the truck and it was dirty and dolly and blankets was still in the back, I returned the dolly and blankets because I didn't asked for... After I got the truck I did one trip (back and forward) with few items inside the truck, after that I returned the truck. What got me upset was the fact that I was charged $25 for cleaning but I did not dirty the truck, I returned the way I received and that's was upsetting but what can I do?? One thing for sure, I will not rent a truck if I don't get inspected and make sure it's clean before even get inside...
gilson oToday I had a terrible experience. I tried to buy a sccreen printing press and transport it back to tampa from Orlando. I rented the truck one way got the insurance and paid the deposit. Upon arriving at the printing press location, I found that I had been misled by the seller. I had no way to load the machine into the truck. It completely ruined my day. Without a need for the truck I returned it to the location, desperate for some silver lining. Parrish offered that silver lining. Upon hearing my disappointment, she immediately set to situating a refund of the one way two day and a re-rental for an in-town with the distance traveled. It was a lot of trouble that she certainly didn't have to go through and for that she deserves commendation. She was cordial, lighthearted and pleasant the entirety of the exchange. The work she put in to keep a bad day from becoming worse meant a lot. Thank you to who ever hired her. Thank you to Parrish. Give her a raise.
Timothy SExtremely helpful and professional...
RICK Lkeep up the good work with hiring good employees, they are they faces of your company.
Sharain J