The entire process took more than 2 hours. There was no clear indication of where the key was held, then when we found the key box, we had no clear way on the website to retrieve the key. Then, the approval process was crazy. Not only did the selfie feature did not work but they needed to make a phone call to someone I knew at 2 AM! Not one person but two people had to be called at ungodly hours for a rental van. So now that it has been over one hour in the process just dealing with that (which is cutting into my move time I reserved), I spent most of the time on the phone making constant calls to U-Haul customer service. The van was supposed to come with moving equipment, and it was completely empty. Due to it being after hours, there was no manager to assist me at all, so I had to go on without the tools I needed and paid for. Overall, I hated the entire experience, and I ended up being charged for 2 FULL DAYS when I only used the van for 5 HOURS!Christina V.
Customer Reviews for Personal Mini Storage West
(U-Haul Neighborhood Dealer)
Pour nous contacter
Orlando, FL 32811
(E of Pine Hills Rd)
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 9 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service à la clientèle.DARYL C.
rude attendant arrived late without patience with my employee because he did not speak fluent English including cursing, see in our history that we always use U-Haul services but I would not like to rent more at this location and be attended by this personDeoclecio J.
Amazing staff!Unique C.
Le client n'a pas laissé de commentaire.MARIE P.
Le client n'a pas laissé de commentaire.Marie A.
Le client n'a pas laissé de commentaire.Benjamin P.
Le client n'a pas laissé de commentaire.Mathew P.
Great customer service, very helpfulBarry H.
Le client n'a pas laissé de commentaire.jeancarlo B.
Very efficient customer service representativeMARK W.
Cristal delantero sucio y tenia una llanta vaciaCINTHIA M.
Le client n'a pas laissé de commentaire.JOSEPH P.
Excellent servicePIERRE J.
Excellent service à la clientèle. The representative was amazingSHANIQUA J.
Nothing at all. The staff was absolutely wonderful. Very kind. Very caring.TERRANCE W.
Uhaul had dog hair everywhere and smelled like a wet dog !! Disgusting !!JASMINEj H.
The associates working here made the whole experience very enjoyable and comfortable. I would highly recommend this location to anyone in need of storage facilities, they were friendly, knowledgeable and the facility was very clean.CARLOS P.
Good truck prompt and professional serviceHARRY W.
Le client n'a pas laissé de commentaire.Maritza R.
Le client n'a pas laissé de commentaire.Miguel G.
Travis went above and beyond to make this a smooth transaction for us! Coming in from another state, he made sure to have everything ready for us when we got there, and I couldn't have asked for anything more! Merci.Connie W.
They are really niceMARIE P.
Le client n'a pas laissé de commentaire.Marcelo C.
Le client n'a pas laissé de commentaire.SHONTISHA W.
Travis and Rachel are great, and use technology to make the experience better and faster. I will recommend them to anyoneGary S.
Keep doing what you're doing.LADONIA B.
Le client n'a pas laissé de commentaire.LAROY H.
The contactless steps to retrieve the truck was not only easy but made me feel completely safe.Reshonda M.
The process to rent a truck at this location was very easy. Quick in and out. Personnel is very courteous and helpful.LORETTE W.
Le client n'a pas laissé de commentaire.toni G.
Doing a great jobRutha B.
Good service locationBRIAN S.
Personal was nice and curious and very helpfulCHRISTOPHER B.
Le client n'a pas laissé de commentaire.PAUL H.
Le client n'a pas laissé de commentaire.LUIS M.
The staff at this location were wonderful. The problem was that this location wasn't convenient. The staff went over and aboard to help me with several issues, the reservation wasn't in the system, the wrong price listed was incorrect. I had to reach out to Jaleen to assist. The truck had issues, it was dirty, had a cracked wind shield and there was excessive heat at the drivers right foot. Several boxes in grandmas attic were wet once I reached my destination.BRENDA J.
The van i rented was dirty and there were signs of an animal being inside from the previous renter. There was an odor, had to wait while it was being wipe down. Droping off there seem to be a time limit on completing a survey, my question is " what's the rush "? Didn't like or enjoy my experience. The van ran like junk !RONALD J.
Le client n'a pas laissé de commentaire.SUSIE H.
Great serviceRAYMOND M.
Le client n'a pas laissé de commentaire.ERNEST J.
Le client n'a pas laissé de commentaire.ANTONIO B.
Le client n'a pas laissé de commentaire.Dianne G.
Le client n'a pas laissé de commentaire.RANDOLPH P.
They were courteous and p[easant quite helpful. Rachel & TravisCELINDER W.
Le client n'a pas laissé de commentaire.Terri K.
Le client n'a pas laissé de commentaire.Jose D.
Quick and Easy, thank You.Douglas K.
I forgot the names of the mangers but they we're both absolutely wonderful the whole experience was painless and very quick and easy I will definitely be doing business again and recommending to a friendSavion S.
Le client n'a pas laissé de commentaire.Tatiana M.
Over charged for fuel when I put gas at same spot when I picked it upSUZANNE G.
Le client n'a pas laissé de commentaire.Christel L.
Le client n'a pas laissé de commentaire.veronica H.
Nothing Rachel and Travis were awesome and made the experience an easy one.Robert C.
Le client n'a pas laissé de commentaire.Brandon M.
I can't think of one single issue that's how professional and skillful the staffs conducted themselves!emma R.
Always a pleasure to deal with UHaul I love the way the new manager treats his tenants.Terri K.
Le client n'a pas laissé de commentaire.Melissa M.
Le client n'a pas laissé de commentaire.Clarke G.
Great customer service but the uhaul itself needs to be replaced has maintaince issues.lance J.
The service was very good at the pickup.Melvin M.
Le client n'a pas laissé de commentaire.Johnnie S.
Le client n'a pas laissé de commentaire.JERALD M.
Everything was greatJohnnie S.
Le client n'a pas laissé de commentaire.Johnnie S.
I rented the truck and asked both the female at this location and the manager if it is okay too have someone else to pick of the keys because I was not going to be in class from 9-5:30. They both said yes. I was not aware until I received my bill that they asked the person how many miles I would be driving the trunk. That person said 20 miles which they did not know that the whatever he said could have resulted in me getting charged more or less. While talking too the female today she stated she asked the person that was picking up the keys because it is their policy. So I was charged an extra $21,51 because they decided to ask the person that was picking up the keys and not the person that is responsible for paying the billing and driving the truck. When I asked the female HER name she stated it was Johnathan. She never apologize or offered a solution she only waited on the phone and said "is there anything else" as if she had resolved the matter.Faith L.
Le client n'a pas laissé de commentaire.sheila C.
Le client n'a pas laissé de commentaire.jacques D.
Le client n'a pas laissé de commentaire.nairobas R.
I made a reservation for another location, they didn't even bothered to call and let us know that they did not have a truck. He even told us, they haven't had one for years, a courtesy call would have saved us time! We came to this location after calling several other locations, the counter person was polite and very helpful. I would recommend every customer to call and verify with their locations for trucks availability!Peter L.
Great customer servicesAlens A.
Prices were too high and forced two day fee for a one way rental is wrong.WILLIAM P.
Nice experience. Easy pick up and drop off. Personnel was polite and professional.tracy B.
Discount when making they mistske on fuel. I was told it 3/8 of a tank. When in fact it was 3/8 of a 1/4. When, I returned it earlier than agreed plus a 1/4 and a 2/3 more than you gave it to me. Thanks,janet B.
Customers service was outstandingReggie G.
Le client n'a pas laissé de commentaire.TIM B.
Have the right truck available and stop overchargingRACHEL M.
Great moving experience with the truck!Anthony H.
The inside of the truck was so dirty that it was difficult to see out of the windows. We had to clean all of them as well as most of the cab area. The interior of the truck was clean, however.Anthony A.
Le client n'a pas laissé de commentaire.CARLOS B.
I rented the truck and it was dirty and dolly and blankets was still in the back, I returned the dolly and blankets because I didn't asked for... After I got the truck I did one trip (back and forward) with few items inside the truck, after that I returned the truck. What got me upset was the fact that I was charged $25 for cleaning but I did not dirty the truck, I returned the way I received and that's was upsetting but what can I do?? One thing for sure, I will not rent a truck if I don't get inspected and make sure it's clean before even get inside...gilson O.
Today I had a terrible experience. I tried to buy a sccreen printing press and transport it back to tampa from Orlando. I rented the truck one way got the insurance and paid the deposit. Upon arriving at the printing press location, I found that I had been misled by the seller. I had no way to load the machine into the truck. It completely ruined my day. Without a need for the truck I returned it to the location, desperate for some silver lining. Parrish offered that silver lining. Upon hearing my disappointment, she immediately set to situating a refund of the one way two day and a re-rental for an in-town with the distance traveled. It was a lot of trouble that she certainly didn't have to go through and for that she deserves commendation. She was cordial, lighthearted and pleasant the entirety of the exchange. The work she put in to keep a bad day from becoming worse meant a lot. Thank you to who ever hired her. Thank you to Parrish. Give her a raise.Timothy S.
Extremely helpful and professional...RICK L.
keep up the good work with hiring good employees, they are they faces of your company.Sharain J.
Keep up the good work!!Rosha B.
Le client n'a pas laissé de commentaire.John H.
Parish has great customer service skills and truly made my experience an outstanding one... Clone her!!RICK L.
The rep (Parish) is extremely courteous and professional..... Clone Her!!!RICK L.
My experience was great. Kirk's customer service was above average!TYRESHIA B.
Employees should always connect the trailer to customers vehicles. Regardless of the customer is qualified. Make Sut to have brake cords on site. I had to purchase one to have lights work on the trailer. Never have I ever had a company tell me to drive extra safe. Cause no lights work. ???FREDERICK W.
The staff was excellent, great job all around. They were very helpful and willing to go out of the way to make you conformtable. The only complaint is that the drivers side mirror of my u-haul was hanging by a thread and when I shut the door it nearly fell off. Had to carry it the whole the drive.Zak B.
Nothing everything was wonderful thanks ms.parrishARIKA R F.
The employees here were great. Very helpful and funny together! I took heed of the bad reviews and swept the truck before returning and everything worked out fine lol. I suggest this location after hearing horror stories about some uhaul stores..JOSHUA N.
Le client n'a pas laissé de commentaire.UNITEDHEARTS C.
Very Friendly StaffKimberly L.
Cheaper rate i was charged $114 plus taxes and something else but it post 29,95 per day wirh 30 miles free with renter but didn't get any of the 114 dollars back.i think that a ripoff i will not be use u- haul any long..jaquline B.
Le client n'a pas laissé de commentaire.PHAYE H.