Customer Reviews for Personal Mini Storage Winter Garden
(Concessionnaire U-Haul dans le voisinage)

748 évaluations

13440 W Colonial Dr   Winter Garden, FL 34787
(Between Dillard & West Colonial Next to McDonalds)

(407) 654-3130

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(407) 654-3130

13440 W Colonial Dr
Winter Garden, FL 34787
(Between Dillard & West Colonial Next to McDonalds)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h30 pm
  • Sam : 8h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
1

The truck we rented smelled of marijuana in the interior cab and it was very uncomfortable breathing in that kind of environment, especially since I had to make a long distance round trip in it. Also, the owner of the storage facility who called me on 1/12/21 at 2:28 pm had a horrific, abusive demeanor with me over the phone. She called me because she said that she was trying to charge my card but it declined. I explained to her that all I had to do was transfer the funds she needed to charge and that I will do so immediately. After that, I asked her how much she needed to charge so that I can add the funds to my debit account. She told me that she needed to charge around $50. I then asked her if she can provide me with a summary of the charges. She must have felt that I wasn't worthy of a such a simple explanation because of my Hispanic accent because instead of giving me a summary of the charges she yelled at me saying that I needed to pay or she will call the police to report the truck stolen and she then hung up the phone on me. I think that this woman was abusive and beyond rude. Not what I expected from U-Haul but I guess the company's level of service has changed.

Stanley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YUANYUAN Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS N. 
Évaluation :
4

The side view mirrors are not independently moveable - so we could only see out of either the big top mirror or the lower small mirror. Could not adjust these mirrors to see properly on either side of the vehicle. This is a safety hazard and needs to be fixed.

DEBORAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynda C. 
Évaluation :
5

The husband and wife duo that were working on Black Friday were very nice and upbeat. I enjoyed my experience and will be recommending this place to my friends and family.

JONATHAN V. 
Évaluation :
3

Easier way to drop off big trucks at night. Need a code to unlock gate and only people with storage units get that code.

Beth N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMMY D. 
Évaluation :
1

the customer service staff is very rude. It was a bad experience and I will not use that service again in this place.

ERNESTO W. 
Évaluation :
5

The best uhaul location in all of central Florida!

Tom S. 
Évaluation :
5

Sarah and Danny Morris were wonderful! They went above and beyond to make sure that I had everything I needed. I will recommend them and Personal Mini Storage/U-Haul to anyone who needs this service. Thank you so much for everything!

CONSTANCE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERYL N. 
Évaluation :
1

They had no place to park, i used their parking and they had my car towed costing me two hours, and $157. The managers recommended that i park at McDonald's, which would've had me towed. My car wasnt even parked for 10 minutes, their parking limit, when they ordered the tow, knowing it was my car . Definitely a real "Richard" move.

DUANE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

We rent multiple trucks on a regular basis and the customer service at this location is the best! Very organized & fast service!

Jodi W. 
Évaluation :
3

I was treated extremely rude from the very first call. All I asked was if it was uhaul. Sara had said it was mini storage. I just just confused. She very rudely said; “ARE YOU BEING RUDE TO ME?”… and hung up!! I called back several times to her ignoring my calls. I left voice mails. SHE made a reservation for us. Never taking my info or calls. Horrible customer service!!!

WAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOLLY I. 
Évaluation :
2

They charged me for fuel when I brought it back. I didn't use the fuel.

MICHAEL H. 
Évaluation :
5

The guys there it was awesome. The equipment was perfect and the price was fair

Marcel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob V. 
Évaluation :
5

Excellent experience, friendly and professional staff.

RANELL W. 
Évaluation :
2

The gas gauge was within 1/8th of a tank difference then when I brought it back, putting $10 in it just before drop off. Then to be charged $20+ is absurd. I won't be using that location moving forward, no matter how far out of the way it will be for me.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Celia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN K. 
Évaluation :
5

All of the staff were very well informed and helpful. I will definitely come back.

KYLE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEY W. 
Évaluation :
5

Excellent service! Thank you.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruben A. 
Évaluation :
5

very friendly staff!

MICHAEL C. 
Évaluation :
5

This rental experience was *flawless*! Sarah worked with me to set everything up such that the pickup process was greatly expedited, on top of which, it's just a pleasure to work with her and Danny.

STEPHEN D. 
Évaluation :
5

Nothing. Everything is great. Thanks

Joselito C. 
Évaluation :
5

Service was amazing!

EDWARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLA M. 
Évaluation :
1

Very unprofessional! The attendant told me that the truck hadn't been cleaned out and that I needed to open the back door and check it out for her! She said that her shoulder was sore so she couldn't open it. She made it clear that she was unhappy with my request to walk around and notate dents etc.

Richard B. 
Évaluation :
4

Sarah is amazing; she is knowledgeable and friendly and a pleasure to work with. Kelly is not so knowledgeable and is markedly unfriendly. The location is convenient, but the parking lot is *minuscule*. It's very difficult to maneuver vehicles of any size, never mind U-Haul's larger trucks. My organization reserved two vehicles of a specific size, but this location had to downgrade us to a smaller truck. They were very apologetic and gave us some warning, which helped us adjust. We've been promised it won't happen again.

STEPHEN D. 
Évaluation :
5

Extremely friendly and solution oriented. Y'all took away a solid 50 % of all stress I had today. That's massive, thank you!

John K. 
Évaluation :
1

No voy a alquilar mas nunca un truck en esta sede, esta es la segunda vez que intentan cobrar un fee extra, y tambien intentan alegar que le coloque menos gasolina.

ALEJANDRO B. 
Évaluation :
4

I don't know how to give you an opinion about the return location because my brother who returned the UHAUL.

Julianna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK B. 
Évaluation :
5

Super smooth. Friendly. Easy. Enter than that factory down the street in ocoee.

KYLE B. 
Évaluation :
5

The Resident Manager was AMAZING!! She made our move so much more enjoyable. From check in to check out. I don't think I have ever had a uhaul experience go so smoothly. We will definitely return to her and this location again. Her demeanor was a delight.

HELEN T. 
Évaluation :
1

Este lugar es una completa mierda, me quieren cobrar dos veces el dolly y ahora y que un fee de 30 dolares estan locos

ALEJANDRO B. 
Évaluation :
4

Rien

KEITH G. 
Évaluation :
1

Fire everyone who works there!!! Piss poor behavior!!! Piss poor attitude!!! Stole money from me and added gas charge even though truck was full!!! Tried to make me relocate and walk five miles even though we agreed to bring truck there.. also tried to lie about text messaging me when I got no messages!!! When I came back to talk they were rude to the point I wanted to fight!!! Lucky she was a women or she would of had no teeth talking to me like that!!! I will never use that location again.. the truck was moved from where o parked it and she claims gas was missing!!! Duh probably when they moved it around!!! Lucky they only robbed me for 50 bucks but that fifty bucks host lost you a customer!!

JUSTIN G. 
Évaluation :
5

Truck smelled really strong of smoke, otherwise your staff was amazing and very helpful. Great service and location. Merci

Jenny P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Austin F. 
Évaluation :
5

The absolute best customer service - so friendly, professional and efficient. Quick check out and check in.

Jodi W. 
Évaluation :
5

Nothing, very well done as is!

MANCIL T. 
Évaluation :
4

Get a bigger parking lot, it can be difficult to park after hours. The people that work there were the nicest people and very helpful. Overall the process was smooth except the parking lot.

TODD M. 
Évaluation :
2

Had to wait 30 minutes for the ONLY attended to come back from somewhere at 3:00 pm on a Friday If she needs lunch breaks or go out, there should be someone to cover for her. There were at least 5 more people waiting and another 3 we came and went, tired of waiting

cesar A. 
Évaluation :
5

Keep smiling

LARRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergey Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
3

I had to return my 26" truck and trailer to this location. there was no attendant and I had to park the truck and trailer both in a tiny space out front. This wouldn't have been a problem if the was space to maneuver. I would not suggest this location unless someone is there or you have a small truck.

Christopher M. 
Évaluation :
5

None. Keep up the good work.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarry V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA M. 
Évaluation :
5

front desk is so kind and patience with me because i'm deaf so we did write in pad .. it's perfect example and humble . definitely i come back again to rental

TRACY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVINDRA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSELANDE T. 
Évaluation :
5

Inside of truck smelled of cat kitty litter.

Emerio G. 
Évaluation :
5

I have now rented trucks twice from this location. Pickup is quick and easy and customer service is excellent. I would recommend anyone to use this location for your U-Haul truck needs.

Eddie G. 
Évaluation :
5

Excellent staff! Excellent service.

SANDRA SUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW F. 
Évaluation :
5

The young lady that was at the desk worked hard to find a uhaul that would work for or purpose since the truck we rented hadn't been returned on time. It was quite hectic in the office at that moment with other customers arriving for their rentals but she remained calm and focused. She is the reason I would recommend this location. What a wonderful asset she is!!!

Kimball H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine R. 
Évaluation :
4

The truck that we rent was in bad condition, it have sand under the truck hood, all fluids was under the safety line, and the electrical system was failure. If you gonna rent a equipment you need to make sure all you equipment are in good condition, thanks God we arrived to our destination safe.

ANDRES EDUARDO E. 
Évaluation :
5

Excellent service à la clientèle

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA F. 
Évaluation :
5

Sarah Assisted me And I was extremely impressed by her customer service skills and the way she was thorough and answered all of my questions before I even asked them.

MARIE J. 
Évaluation :
5

Nothing everything was great.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW B. 
Évaluation :
5

It was nice to have an attendant that paid attention to your needs. I had issues picking up my truck as it was not there and was able to get an upgrade at the same price.

BENJAMIN K. 
Évaluation :
5

My fiancé drove the truck and this truck should honestly not be on the road. He was traveling on the Florida turnpike and he said it felt like it was just gonna fall in pieces with the shaking vibration the mirrors wouldn't stay put and said he was frightened the way it was driving. We also weren't aware of how the tools work because we weren't told regarding Sunpass. The facilities where I picked it up we're very nice and where we dropped it off

Gregory K. 
Évaluation :
3

I reserved a dolly and it was not located in the truck during pick up. Since the location I picked the truck at wasn't opened yet, I couldn't speak to anyone. I've been calling UHaul since 8am and haven't been able to connect with anyone. I was overcharged after returning my vehicle on time. I can't get in touch with anyone. I'm so upset and will never use UHaul again.

Christy A. 
Évaluation :
1

Site tried to refuse drop off of vehicle scheduled to be returned at their location. Rude and argumentative.

RUSSELL B. 
Évaluation :
1

I walk into the store and thisStore clerk was so rude I return the truck and the mileage out was 59 308 with returning mileage 59330 equals to 22 miles used The store clerk continue to tell me I use 33 miles then close the door so I could not get back in the store and walked away and refused to talk to me

Lenbirth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

Some transaction from start to finish. Customer Service was excellent!

STEVEN T. 
Évaluation :
4

No clear place to park, especially for the size of the truck. Office was closed.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONJA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP S. 
Évaluation :
5

Nice!

Mutaz A. 
Évaluation :
4

Hire additional help,so you don't have to put your I will be back in 15 minutes sign, with people waiting.

Joseph C. 
Évaluation :
5

Excellent customer service!! Super lenient and nice people.

CELIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Seamless experience. Friendly staff. Keep it up.

ERIC T. 
Évaluation :
5

Couldn't have had a better experience :) We were in and out quickly, we felt like Sarah explained everything well to us and was also so pleasant to talk to, and the truck was in great shape. This was the part of moving I was most stressed about, and it ended up being the easiest part of our day. Would recommend this location to anyone for sure.

ARIEL T. 
Non les évaluations ont été soumises pour cet établissement.

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