Customer Reviews for Personal Mini
(Concessionnaire U-Haul dans le voisinage)

936 évaluations

15635 St Hwy 50   Clermont, FL 34711
(W of Winter Garden)

(352) 241-9631

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(352) 241-9631

15635 St Hwy 50
Clermont, FL 34711
(W of Winter Garden)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 4h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great customer experience, they went above and beyond to make my experience a great one.

PEDRO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Not much I can think of beyond what's already being done

Carlee H. 
Évaluation :
5

Tony and Alicia provided top of the line service. I can't wait to work with them again. They made a complicated process real easy. Thanks

Louis M. 
Évaluation :
5

The only thing I can think of is my gas tank was not on full. Almost but not on full. I guess the kindness and quick pickup made me so happy I feel guilty for even mentioning it. But you asked so I'll tell.

Debra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

I needed a truck at the last minute and they were able to accommodate me. When the entire U-Haul system was running slowly, I got nervous I wouldn't be able to get the truck, but they work hard, got creative, and got me on the road.

CAROLYN D. 
Évaluation :
5

Well run shop. Customer service was #1 priority. Thanks y'all. Will use this location again.

EUGENE D. 
Évaluation :
5

Customer service was excellent. I will do all my business with this Uhaul location

RICHARD P. 
Évaluation :
5

The husband and wife team were wonderful. Excellent customer service and very pleasant to work with. I had my granddaughter with me and they gave her a Disney themed puzzle. The gentleman set up the trailer and had me on my way quickly. Excellent across the board.

AMILCAR F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

They were amazing! Husband and wife owned and operated and you can tell they care about the people they rent to. Very nice and overall just a great experience. Will definitely rent from them again when needed.

Glen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHLEEN B. 
Évaluation :
3

The outside of truck was dirty. Hard to see the scratches. The inside of windshield was dirty, hard to see if out. The check in procedure is enough to motivate me to rent a truck from anywhere else. The location was not a problem. The procedure for check out and check in was.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miroslavi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

The on line check in shows a number 5 on the website. It makes you think that number five is your box. I had to read the notification very carefully to realize my box was two. Maybe a picture of the box should have a question mark so you know you have to find your box number. It is not even in bold print, highlighted, nothi;g. This has nothing to do with this location. It is the uhaul website. The location was very nice and well maintained.

Edward W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
2

Impossible parking old 168k mile unit loud and worn out.

John S. 
Évaluation :
5

Excellent Service! All went smooth…Thank you TONY many blessings

JIMMY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

The owners are very welcoming and take care of their customers.

DAWN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc J. 
Évaluation :
3

Fix your online, mobile app and off hours phone customer service avenues. 45 minutes of trying all 3 options with no success. You have to find a way to make this workable for the customer.

JEFFREY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL W. 
Évaluation :
4

The truck was what we needed and worked fine however the cab was filthy and I had to clean it before we could even begin our trip. People worry about masks and Covid but there are way worse germs and diseases that occur from filth and shared spaces.

Trina Z. 
Évaluation :
5

Great customer service. A+

FERMIN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BLAINE H. 
Évaluation :
4

We have used this location for local moves. We returned because of the personnel and convenient location. Check-in with Tony was great! Always a pleasure to deal with.

Gregg T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
5

Alisha & husband were just wonderful. We had to cancel and then reschedule and it was no problem to them. They also upgraded us to a larger truck for no additional charge because the one assigned to us was not returned. They were very friendly, knowledgeable and professional. I would definitely recommend this U-Haul location over any other or its competitors. My neighbor, Monica recommended them to me and I will do the same. They are #1.

Giovanni P. 
Évaluation :
5

The manager Tony was great help making sure everything was take care of. Thank you again

ALEX S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX S. 
Évaluation :
5

Tom was great. He and his wife did a wonderful job at getting me situated. However, when he asked where the return would be, he stated that if I brought it back to a specific location I would receive 100 $reimbursement. That did not happen. I was told by the drop off place that it was supposed to have been taken off from the pick up place. So I am out the 100 $as it was not discounted off my invoice.

RITA K. 
Évaluation :
5

I feel Alicia and Tony Pedraza were awesome. They went out of there to help me with my move. I was transferred from Florida to Michigan, and they were a big help. These two are very special.

WARREN KIRK B. 
Évaluation :
5

Tom and his wife were professional and very good to work with. One thing they mentioned was that if we returned the equipment to a specific location in CT, then we would get a 100 $reimbursement on the cost. However, when we returned the equipment to that specific location, they would not reimburse the 100 $. They said it should have been taken off the initial cost, which it wasn't

RITA K. 
Évaluation :
5

Great Management! They are always nice and helpful

Amber S. 
Évaluation :
5

The owners/staff are extremely professional and pleasant to work with. The facility and equipment are in great condition. Will definitely be back.

Jonathan C. 
Évaluation :
5

tous

ORLANDO Z. 
Évaluation :
5

The gentleman that helped us went out of his way to help us when no other U-Haul location would take my truck return. I forgot his name but he was in the Navy.

DANNY C. 
Évaluation :
5

Tony was absolutely amazing. He made everything sooo easy when we returned the trailer after a long day of traveling. His energy is one of a kind. Will definitely be returning to this location for all my future needs.

Danielle B. 
Évaluation :
5

Put an air freshener in the cab. Smells like sweaty people in there :) The gentleman that checked us out and then later back in couldn't have been any nicer. A pleasure to do business there.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERRY D. 
Évaluation :
5

Tony was very personable and extremely helpful. Everything at the store was clean and neat and it shows they really care about the business. Keep up the good work!!!

RONALD B. 
Évaluation :
5

Courteous and friendly service

DANIEL M. 
Évaluation :
5

The folks who helped me were very kind and professional.

Spencer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID O. 
Évaluation :
5

Great service

Emile G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denys S. 
Évaluation :
5

Perfect interaction!!! Great couple, class business!! I will always use!!

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

L J W. 
Évaluation :
5

They go the extra miles to satisfied my needs

LUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE S. 
Évaluation :
1

Charged incorrectly - asked for a call. Please call me ASAP to discuss

Alex S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Alicia and Tony Pedraza were fantastic to work with. James Newton

JAMES VINTON N. 
Évaluation :
5

Alicia and her husband. We're awesome. I feel bad I didn't get his name. Definitely an asset to UHaul family

James A. 
Évaluation :
5

Everyone was professional and attentive. Location was very clean and organized. Information regarding current facemask policy clear posted and followed.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK M. 
Évaluation :
5

In my opinion nothing could be done to improve the customer service at that location. They were extremely helpful and great to work with. Terrific experience, I had an issue with the blinkers on my trailer hook up and Tony was Very helpful and patient while I figured the fuse issue out. I would drive an hour out of my way to use this location again.

JOHN D. 
Évaluation :
5

From my phone call to my arrival everything was great staff was friendly and helpful.

ROBERT M. 
Évaluation :
5

“Little Steven” and his wife were terrific in assisting us. Thank you !

RONALDO C. 
Évaluation :
5

Help full people all the way.

LUIS R. 
Évaluation :
5

Staff was very friendly. I messed up with my online reservation but things were resolved very nicely.

George B. 
Évaluation :
4

Nothing. The staff was extremely helpful and explained everything.

CRAIG S. 
Évaluation :
5

Tony was very informative and great for a fist time renter. The whole experience was wonderful. Thanks again.......

JAMES S. 
Évaluation :
5

Alicia and Tony are amazing and so helpful!! Will continue to rent from them.

ESTELLE G. 
Évaluation :
5

The service was outstanding. I pulled up to a back entrance and the attendant let me pull through the storage area instead of backing out the 26' truck i was driving. He was very professional in his manners and attitude, and handled the equipment mishap from the pickup location. Thank you for being so accommodating.

JEFFREY P. 
Évaluation :
5

AWESOME Service! Staff very proffessional while at the same time, very caring!

Robert Burch C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
5

No improvement needed. Great customer service!!! Very kind and professional. Good people.

ASHEA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
2

First of all the app says I can pay later, but that is not true for 24/7 and that should be immediately corrected. I wasted 20 minutes trying to figure that out, because when I called the number listed if i have problems the person who answered said wrong number and hung up. Also the quality of trucks uHaul uses are garbage. They are dangerous because of a lack of blue tooth and a governor that is stupid. I doubt I will ever use Uhaul again.

Eric H. 
Évaluation :
5

Outstanding service in every respect including excellent advice before reserving online. Everyone very friendly and helpful. Merci.

Roderick W. 
Évaluation :
5

Very nice people.

DONALD E. 
Évaluation :
5

Alicia and Tony were so Kind and Helpful! Their service was quick and easy...We were able to accomplish our task and return the van in only 3 hours. It was a Pleasure to do business with the Pedrazas!!! Merci!

CRAIG H. 
Évaluation :
5

Awesome personnel with a real personality which is amazing these!!

Billy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo B. 
Évaluation :
5

Just keep doing what you're doing especially at this location. The attendant, Tony, was to me what every service provider should model. The guy is the bomb and very personable! He has an unmatched upbeat attitude. I would recommend you have a personal experience with Tony and rent from his location. My rental was immaculate and that's coming from one who has rented quite a few vehicles over the years. Please go to rent from Tony; you will enjoy the experience!!

John A. 
Évaluation :
5

I had a great experience! I did pick up on your phone and it was so quick and easy. Tony was a great help and he was super friendly and nice. I have used this place a few times and will definitely continue using this place!

Haley W. 
Évaluation :
5

List of items needed to return vehicle should be given up front. It was pouring rain when I returned my truck and it was not fun standing out in the rain taking pictures.

MICHAEL M. 
Évaluation :
5

Very friendly atmosphere- led me to equipment drop off area- checked me in- unhooked trailer- I was on my way- under 15 minutes at site. All staff were wearing masks and following COVID protocol. Great experience from pickup to dropoff

Philip T. 
Évaluation :
5

The people here were very helpful I told him about the mud on the floorboard he said not a problem he would get the truck cleaned up all in all the truck ran great everything else was a good trip

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Staff is AWESOME!!!!!

RENEE W. 
Évaluation :
5

This location has honestly been the best truck rental experience I've ever had. I wouldn't go anywhere else now for my rental needs. Employees are wonder and friendly and it's by far the cleanest location I've seen.

ASHLEY H. 
Évaluation :
5

Nothing is truly needed to improve at this location. The service was PHENOMENAL and if Tony and His Wife Alicia hadn't of been there and been the high value and character people that they showed me they were by going way above and beyond, I don't know how I would have been able to finish all of the remaining tasks I had to complete with my aunt's recent and sudden passing especially with me not being a resident of this state at all.

CURTIS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAUN B. 
Évaluation :
4

To many hidden added costs. Would have chosen options differently had I known there would be so many extra charges at the end.

Kayla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janettie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA T. 
Non les évaluations ont été soumises pour cet établissement.

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