Customer Reviews for Petes Check Cashing
(U-Haul Neighborhood Dealer)

Évaluation :

5

Morning, great experience!

Évaluation :

5

A1 service. I have rented from this location multiple times and have been completely satisfied every time. Five stars!

Évaluation :

5

I have used this location multiple times, mostly for trailers. Customer service is great and I've never had a problem.

Évaluation :

4

I have reserved 15' truck 5 days in advance, website said that the truck is guaranteed. When I arrive to the location 15' truck was not available, I was given two options, either to take what they had at the location, which was only 26' trucks and pay a full price of that truck or cancel my reservation and go to a different location.

Évaluation :

3

Returned truck cleaner than when I picked it up, charged $25 cleaning fee. What a scam.

Évaluation :

3

The online check in was very slow. Normally, it's a pretty quick process, but today it took about 25 minutes. Truck was new and in nice condition.

Évaluation :

1

I rented a uhaul and it leaked leaving my personal belongs soaked. It's already stressful moving as is but that made unpacking 100 times harder. Especially where we had to hire a professional cleaner to try to save our mattresses( another expense we weren't planning for)

Évaluation :

3

I would recommend this location if they yes the online check in and out. I wouldn't recommend it if your in person. Only certain people know how to use the system, they aren't very knowledgeable and quite rude. They have a large selection of trucks but I would only use the online check in here.

Évaluation :

5

Nice 👍 and good

Évaluation :

3

We had to wait for the u-haul person to get out of the bathroom for a few minutes; he was nice and polite; however, did not give us a receipt for the returned truck. He said "I got it from here" after he was handed the key and told us we could leave now. I received an email last night at 11:05 p m with the final total. We drove over the 30 allotted miles and we knew we would.; however, the quoted price was 0,79 cents per mile but were charged $1 per mile. I do believe a credit is due.

Évaluation :

5

Respect brother Gjavit

Évaluation :

5

Very easy to work with in a moving situation. I was stressed I wouldn't get it back in time so I ran down there panicking because I needed it longer, but the guy was super nice said that's fine we will figure it all out when you bring it back no worries. Small gesture, but it was a huge relief I felt in that moment.

Évaluation :

1

very poor service.

Évaluation :

1

Tried to charge my card $400 after returning the truck I already paid $100 and it was only supost to be $45 I need to speak with corporate asap

Évaluation :

5

Raylon was Fantastic Help with my check in Thank You

Évaluation :

5

they need help to hook trailer and check if all lights working.

Évaluation :

5

Nothing all good

Évaluation :

5

Check in was a delight and the drop off was even easier.

Évaluation :

5

Excellent personnel, service and equipment.

Évaluation :

1

6x12 trailer had dirt and grease all on the floor. It did not have a pigtail for the lights. I had to hook up the trailer myself with no Jack. I was told that "we don't do that." I have rented 7 or 8 uhaul trailers. Everyone else hooks it up for you.

Évaluation :

3

The things should be in the truck when ordered and easier to get out. It would also be nice if they provided better customer service. Only one woman inside was any help to me that day.

Évaluation :

5

Friendly and quick .

Évaluation :

3

have your trucks with gas, Mine had less than a 1/4th of a quarter of a tank. this is nerve racking worring if I could make it to a gas station. on my reservation I requested a truck full of gas, They didnt listen, nor did I get any moving blankets or the dolly that was charged to me. Also why is the parking lot full of trash and debri, nails etc?

Évaluation :

5

From beginning to end, everything went smooth and was easy. The equipment was in perfect shape, towed straight. I had no problems whatsoever. I will definitely use them again if needed.

Évaluation :

4

Actually returned early. Location was hard to find.

Évaluation :

5

Your prices are ridiculous. My daughter rented a uhaul and I rented a car dolly that we didn't even keep 24 hours and it cost us over $800! Luckily for you we were desperate! Won't use your services again!

Évaluation :

5

Easy pickup and return.

Évaluation :

3

System wasn't working correctly. Unable to add a driver. Unable to put in drop off location. Took nearly an hour to pick up rental.

Évaluation :

1

The poor service I have ever got truck was not on time the people at the pick up Point was very rude Didn’t seem like they really knowd what they was doing no one there to retrieve it when I returned it Very poor service would never recommend again

Évaluation :

5

I have rented from U Haul several times. I should get at least a discount or a free rental. That would be nice... Other then that, its all good

Évaluation :

4

Everything worked well!

Évaluation :

4

The U-Haul connection at this location refused to allow the reservation. Then my phone attempt to reserve online failed. After the agent talking to tech support, there seemed to be little progress. After repeated attempts a reservation was secured. After returning the trailer about two hours later the online check in refused to complete after the question of "is there any damage". Then waling into the physical location< I still did not get a clear resolution to notice that I had successfully "returned" the trailer during their business hours.

Évaluation :

3

Have the vehicle at original location. This is second time in a row Uhaul has rerouted me costing me more than the $50 refund in ma hours, gas, and wasted time

Évaluation :

5

I like it thanks fr

Évaluation :

4

I had a lot of trouble with the mobile elements of my rental. I was unable to check in online as requested and had to wait for the store to open to get my truck. And because I was signed up for mobile check in the uhaul employee was not at my pick up location and had to be called by the gas station employee. We got it worked out but it was entirely inconvenient. Please reasses your tech side.

Évaluation :

4

Took back the truck almost a whole day early but instead of a discount I got charged for extra miles. Just a little disappointed. But truck was great. Merci

Évaluation :

5

Thanks

Évaluation :

1

Pair directions take me to some other place so I picked up my reservation 45 minutes late and then I was returning it had to wait in line for 45 minutes so then I went over my 24 hours and they charged me $40

Évaluation :

1

The truck & appliance dolly were to be ready at 8a. Cs called the day before to confirm, all is well. Got another call later by a woman that sounded like she was on something telling me about an issue & contact the contact the p/u place & work something out, figure what out? I asked do I have a truck for a 8am p/u, do I have an appliance dolly each answer each answer was yes so all was well. Hours later to make sure all was well again I was reassured all was good. Got uhaul at 8am & no way of getting the the truck until 10a. The only dolly that was available was a tiny one & not the appliance dolly that was requested nor paid for. This was a huge mess & would never go through this again. To top everything off the truck was brought back w/o the exact gas, so be it. The charge was huge, absolutely horrible but I was willing to deal w/ it but now they have charged me twice. Stay away. Uhaul used to be awesome don't what happened. Best advice I have is find another company

Évaluation :

1

I went 7 miles and had it back in less than two hours. Actually less than one hour and was charged for 2 gallons of gas and a penalty because the gas meter was not to there standards. I'm contacting my credit card company about the extra charge.

Évaluation :

3

Truck wasn’t awful, but the cup holders were filled with a sticky mess and there was confusion over where I was supposed to return the truck.

Évaluation :

3

When you say the location is open have somebody there to help the customer. So they can close up their contract and go on there way . I rented a car at bluegrass airport at 10:30 and waited at that location for 40 minutes from 10:00 thanks.!

Évaluation :

2

Had no right side brake, turn, running light. This is a violation that could have caused me a ticket or accident, I was happy about it and this was the only 6x12 trailer they had. I reported this at the drop off location and was positive he will fix for the next customer

Évaluation :

3

More of a convenience store than a UHaul provider.

Évaluation :

1

I returned the truck and trailer on Sunday the 21st. The equipment was not checked in properly and now I am being charged erroneously for 393.12. We have been told for a week we would get a refund and still do not have it.

Évaluation :

1

It's always a disappointment when renting trucks from this place. The clerk behind the counter needs some serious training on how the system works. I'm not going to type out all the frustrations I had, but feel free to call for more info. Also, truck was dirty, and a large empty box with packing was left in the back from previous renter.