Customer Reviews for Petro Canada Convenience Store
(U-Haul Neighborhood Dealer)

Évaluation :

1

The plastic barrier makes it difficult to communicate with the clerk who's accent also made it difficult to communicate. When I returned the truck and was finalizing the rental, the clerk claimed that I had agreed to Insurance when I had not. The clerk did not ask me if I wanted insurance when I was picking up the vehicle. The ordering/reserving of the truck is confusing. The order was changed. I originally booked a truck from a location that was close to where we were moving, so the pick up and return would be convenient and then U-haul sent me a notification that the pick up location was changed, making it inconvenient and a greater expense. This is unreasonable. I have always viewed U-haul in a positive way. Now, this experience has change my view of U-haul. I am not likely to use U-haul in the future and I will be sharing this experience. In the ratings above, in the "Was the equipment clean and well maintained?", I said "No", because the truck box had not been swept out before I picked up the truck and the engine belts were squealing the entire trip. I swept out the box before I returned the truck, the same courtesy should have been extended to me.

Évaluation :

5

Engine needs tune-up. And there is a leak con the drive train, I noticed it in mdrivrway

Évaluation :

5

Very knowledgeable and friendly.

Évaluation :

5

Aucun

Évaluation :

5

very friendly and excellent communication and service, I was very happy

Évaluation :

5

The representative was very kind and everything was good with check in and check out

Évaluation :

5

Kind and welcoming service. Good truck. Convenient location. I will use again.

Évaluation :

5

Very helpful in contrast to the pickup location. 5 stars for sure

Évaluation :

3

vehicle felt like it had a govenor on the accelerator

Évaluation :

4

The return check in was a little slow due to poor Internet or technology issues. The staff was pleasant and it was a nice way to end moving day. Because this location is also a gas station I didn't have to worry about going out of the way for filling gas.

Évaluation :

2

i think you guys need to work on your pricing because charging me almost $250 dollars is absolutely obsurd i will never be using a uhaul again after this

Évaluation :

5

Friendly, explained all paperwork & very easy in & out pickup/drop off location. Thanku 珞

Évaluation :

5

My experience was very professional and I was able to drop the truck off a kilometer away from my home which made it very smooth on return side. Merci

Évaluation :

5

Pick up location was great

Évaluation :

5

The person that help me inside the gas station was great…

Évaluation :

5

No improvement that I can think of.

Évaluation :

5

The 'truck share 24/7' service wasn't working when I arrived for p/u. I was on hold for 10 minutes waiting for help. It was moving day! I needed this truck. I noticed that the retailer was open ( it was just before 8 am). The employee was extremely friendly & helpful. He checked me out manually. The staff at this location was great, the vehicle was fine, but don't use the online p/ service. It might let you down when you need it most.

Évaluation :

1

The worst service ever. My original appointment was at 8:30 am at first st on London on. I was sent to a different location to pick up a different truck since your customer didn't return on time, which delayed me over an hour and added to my trip 14 miles, which was horrible as it increased the charge and the fuel needed to be refilled. All that not to mention at one point i was told that there's no truck available at all. Horrible, I seek to get refund and would not recommend it to anyone.

Évaluation :

1

My reservation pickup location was changed the day before my move to a further location. Once I got there the clerk did not have my reservation confirmed on file or the 2 dollies I ordered even after confirming with someone the day before. I had to then drive to the Clark road location to pick up 2 dollies delaying my move an hour and a half. The online check in did not save me anytime at all.

Évaluation :

5

Quick online pickup service great

Évaluation :

4

This location provided excellent customer service, quickly dealing with our concerns over the last minute mix up at the pick up location.

Évaluation :

4

This gentleman was the best person we dealt with FYI . He seemed to know what was going on to guide us.

Évaluation :

1

The gentleman who I dealt with was extremely unprofessional. It took me over 20 minutes and I had a taxi waiting for me outside that I had to pay extra for. I understand it takes some time to do the paperwork when dropping off a U-Haul that he should not have been stuck here to help others and let them before me. (He had another register going at the same time with a woman working) He also tried to charge me for extra gas as when I picked up today, I was told to take a picture of the gas gauge because it was less than what was on the paperwork. I brought it back to match PERFECTLY IDENTICALLY to what it was at my pick up. He wouldn't even look at the picture and I had to discuss this with him in detail before he finally agreed not to charge me. I left the uhaul in excellent shape inside. After checking me out, knowing I had a taxi waiting for quite some time now, he said I needed to sweep the truck out. There was VERY LITTLE debris and did not look dirty whatsoever. Because I didn't carry my broom in my purse today, I had asked to borrow his. He looked annoyed and went to get it. I walked back out to the truck, swept it out (10 seconds max) and returned the broom and told him I would never be coming back to his store again and his customer service was awful. When I got into the taxi, he came outside behind me and wouldn't let us leave. He stood in FRONT of the taxi! I opened my door to see what the problem was. He said I needed to take the small end table that I sent the same picture and dispose of it. Originally, when he came out to the truck at the beginning, I showed him the table and he said he could take care of it for me. I got out, took the table and left. When I reviewed my receipt, he has charged me for an extra day. I paid in full at pickup for a Sunday drop off so I should have only been charged two extra days at drop off (not 3) for Monday and Tuesday. Absolutely HORRIBLE attitude and customer service. The pick up location was amazing.

Évaluation :

5

Great service thankyou!!

Évaluation :

5

Owner is very kind and friendly.

Évaluation :

4

Service the trucks better.

Évaluation :

1

The attendant was rude when I dropped the truck off the truck in my opinion shouldn't even be on the road the headlights were smashed and bounced all over the road with every bump the windshield wipers had nothing left of them and the steering on the truck was horrendous every bump in the road the truck was all over the place and the back of the truck still had steel bars from store front display racks inside of it and the floor was full of water and dirt very unhappy about my experience and will not ever deal with that location again

Évaluation :

4

Overall good, easy pickup and drop off location. System was a bit slow at drop off but overall good experience.

Évaluation :

5

Nothing! Everything went perfectly. Thank you!

Évaluation :

5

They were very helpful when another location messed up my reserved rental. They went above and beyond to get me going.

Évaluation :

5

Hats off to UHaul. Rental online was fast and efficient. The gentleman working at Petro Canada was pleasant and very helpful.

Évaluation :

4

everything about the location was fine. but it took 45 mins for me to pick up my truck. terrible mobile pick up service

Évaluation :

1

More respectful customer service. I had booked for blankets but the locaton didnt have. I have booked at a different location but was then told to pick up at this farther location. If I had other options I wouldn't chise uhaul.

Évaluation :

2

Booked my truck for 24hrs, 2pm pickup and 2p dropoff the following day. Upon arrival for pickup I found out the truck had been double booked and it needed to be back by 8:30am the next morning. After 45 minutes of standing around waiting for the employee to make phonecalls to Uhaul and the other people who booked the truck, they were able to secure my rental but I had to bring it back earlier than planned to cater to the other people who booked it. The system somehow allowed the booking to go through even though the truck wasn't available, this is a huge issue that needs to be fixed. I'm satisfied that the employee at the Petro could help work through it and come to a solution but I shouldn't have to make these compromises on moving day.

Évaluation :

4

First location close to my home advised I had to sign up on line. Tried but gave up in frustration. Found the Petro Canada outlet on line. Phoned them got my questions answered & then went out & signed up.

Évaluation :

4

Customer service part was excellent, and the vehicle was in bran new condition and very clean. The part of getting the rental completed and paying was time consuming nothing to do with the employee appears the system was bogged down or not working properly so operating slow but other then that a great experience! Merci.

Évaluation :

3

Computer was a little slow during pick up. Otherwise great!

Évaluation :

2

Spent 30 min trying to pick up a truck, first location was no help wouldn't do anything so I had to call U-Haul and they sent me to another location I get to the location and had to wait for my order to show up in his system, then pick up and drop off took 20 min each timebecause of a slow system and "debit likely won't work but you can try"! Very unhappy with my experience over all

Évaluation :

2

Interior and box was covered in mud. Used uhaul many times before but always clarke location and never had this issue

Évaluation :

5

Great job to the young man who had to juggle between customers coming into the store. Considering this I will say the service was excellent and prompt.

Évaluation :

5

The gentleman who took care of us was just awesome! Thank you very much to him!

Évaluation :

4

The internet was a little slow making the wait longer..Worker did apologise for the internet. Overall the experience was very good

Évaluation :

3

Contract was not drawn up when I arrived and poor internet connection made pick up longer than I would expect.

Évaluation :

5

Probably the best UHaul service Ive ever recieved. Friendly, organized and fast service.

Évaluation :

3

Since this was the first time I've used U-haul in years I can't really rate this location as great or poor as I have nothing to compare it to.

Évaluation :

2

It took 55 min to get the truck. Maybe not employee's fault bu the had to re-do the reservation ... not sure why as I rented one couple weeks back then again few weeks before that and again few weeks before that. So a total of 4 rentals in 2 months. After waiting so long had to go back bc the furniture dolly I requested wasn't supplied. Then do the contract all over again. Again, he was nice and trying really hard but helping customers in-between wasn't helping. He probably was trying to keep everyone happy but over an hr to get the truck when u have plans to be certain places with the truck is not acceptable. I usually rent from the sarnia rd and Hyde park location and that's where I will keep going but not before I give enterprise a try.

Évaluation :

5

Staff were very friendly and helpful. Great experience!

Évaluation :

5

Very good service at pick up and delivery. Young man did a great job at balancing serving me and the needs of the fuel customers. I found it very helpful to do the express checkin. A late change in pickup times was handled efficiently the day before online.