the staff was cool and helpful
Carmine C.
Customer Reviews for Petro T Maple Grove
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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J'avais réservé un diable pour les appareils ménagers.il n'y étaient pas pour trois étage ce n'ai pas très pratique,je n'ai pas apprécié du tout le personnel au site de Maple Grove était parfait le jeune homme offre un service impeccable
Alain D.The site was unclear (behind a convenience store which is not well indicated on Google Maps or from the road). The UHaul website was not working, I did not succeed to check-in or check-out online. The opening hours of the convenience store would not have been a problem if the box to let the truck's keys was safer (electric box unlocked on the side of the building). The only good words I have to say are about the employee of the convenience store, who was really helpful.
Mathieu L.got traler back one day earlier, no refund
Frank D.Great communicaltion
John D.sondage en francais SVP
rene D.Very good and friendly service.
Aman U.More help
JACYNTHE A.Je n'ai pas reçu les documents en français! Et tous les documents que l'on me propose sont en anglais. Il y a un sérieux correctif a faire a ce sujet.
Marc B.Needs a bit of oil where is the strap to attached the tires where we crank
Neon Lasalle R.Make sure everything works before you give someone a call
Matthew O.Ajoute le 10$ de frais pour l assurance qui avait ete refuse lorque reaerve en ligne faut demande retrofacturation a visa
GESTION PRO-FORT Y.The equipment I booked was not there when I arrived. The lady there was so distracted that it took her half an hour to figure out that the equipment was not there.
Fetahi W.Perfect
Lortie C.I did all the reservations on the phone with an uhaul agent and than I had to redo it over again with a guy really hard to understand from the pick up location on the phone again.
MATHIEU B.The reception process was very good but the remittance of the vehicle was lacking professionalism. The girl said I have nothing to do with U-Haul. So I had to leave with no acknowledgement of the mileage and gas level. Incredible ! On the other hand, central U-Haul service has been excellent including reception on time of the bill and proof of payments. Douglas Labelle Mobile : 418 262 2176
douglas L.personnel charmand et prise de possesion rapide
Rene D.Get someone that knows his job.
Renato D.ce serait trop long a ecrire.mais je suis decu du service
michel L.From Beauharmnois to Naperville I was charged 186 dollars for 2hours and I told him it is only 55,7km to go and to come back list only 111,4 km he charged me in milles my name is Nicholas seremetis and my phone is 514-714-0827 thanks for your understanding
seremetas N.Waste of time ! Some boss / manger was supposed to call me back called 3 times and no one still called back ! And waiting for my refund they promised!!
Mark P.Get someone who knows how to process the returns because they had no clue and ended up charging us for things that were not applicable.
Nicholas L.My overall experience was horrible. Uhaul changed my pick up location and did not advise me. Customer service couldn't help me until the next morning. Which was cutting it short. After a good half hour or more, finally changed the pick up location. Arrived at location, customer service agent had no idea what to do. Had to get a hold of the manager. Trailer was not cleared of snow and no one offered to help attach the trailer to the car. Took almost an hour to actually leave and get on our way. Very dissapointed.
Remi V.SVP j ai bien reçu le contrat de location mais dans le futur est ce possible de mettre mon dossier en Français merci
Yves D.