First of all the location i went to had no representative on site. When called the person was sleeping at home 7788912159. Had to wait 45 mins and called several times . Then went to different location nearby to address my concer where the manager tushar gave me a $50 refund and then asked me to go back to the same location after he called the representative there again. I was booked with a 15ft truck but was given a 10ft truck and was told this was only what is available and nothing can be done about it. So i had to take it. It was such a hastle although i had made reservation on 8th aug knowing that month end could be busy but still face so much inconvenience. After making me wait for around 1 hr in all and driving between 2 different locations i finally got a 10 ft truck for which i had to made 2 rounds and ended up spending more time and gas and inconvenience.
prabhjit singh K.
Customer Reviews for Phantom Tires
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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A drop box needs to be installed
Ayla V.Never using uhaul again.
Mehran A.Owner was very helpful
HARRY N.This location was okay The guy helped me a lot I had a really really bad experience with uhaul customer service at 13554 84 Ave, Surrey, BC V3W 7P9
SACHIN W.To be honest with customers, I got charged for fuel 40 dollars extra, drove for 30 miles filled truck for 40$ and those thieves charged me another 40$ for fuel, seriously 30 miles 80$ for 15' truck for 7 hours?? Will never use them
Sergey B.No drop box for keys. Business was closed before listed closing time, instructed to drop keys off with neighboring business.
KERRI B.Just got confused as there was no sign displaying as u haul place .
Vikrant G.Sketchy area, no signage about U-Haul rental. I only found it because I saw a truck parked behind a fence from the road.
Lisa K.This location was incorrect from Google maps and navigation on out phones There was no uhaul signs and we drove for an hour back and forth looking for it till we found it.
JIM J.Location was not easy to access, and I could only confirm it was an U-Haul delivery point after talking to the employees who were also busy with other activities. Personnel was very helpful when they saw my uhaul truck was not registered for that location. They called their manager and were able to accept my truck. If it wasn't for that I wouldn't have known what actions to take
RAFAEL B.Uhaul failed to provide me equipments even after making my reservation 2 times .. not even get my deposit back ..
sorvinder S.The business was not open on time. It's in a very dirty looking lot.
COURTNEY F.During an incredibly stressful time, I was shown the utmost care, respect and sincerity. It was truly appreciated
Amanda R.Its the second time I rented a uhaul pickup. What wonderful experience. Its so convenient and cost effective that it felt like a joy. My moving experience became butter smooth. Friendly staff, excellent vehicle, what more can i say. Thx uhaul
Nishi K.Phantom Tires are very nice people. They know what they are doing. I'm going to recommend this location. Thumbs up and God Bless to Phantom Tires..
Catherine M.too bad experience, first they tell me $19,95 for 24 hours and 30miles, but after that they charged 82$. totally fraud and scam. never used uhaul again
Tejpal S.V good
Anoop S.Very good services i like it
Rajesh Kumar K.The location was difficult to find. The address provided through U-Haul is different from the Phantom Tire address itself which makes pick-up confusing.
Danica R.Bad, there wasn't a drop box for the key
GUSTAVO C.Great customer service, fast and easy to find. It's total different than any other locations.I will go there again in future
Patwinder S.I was charged $25 for some sales tax that I was not told about. The total was $100 and was supposed to be charged to my visa instead my statement says they charged $120. I called to ask why he said he would review the contract and call me back it has now been 5 hours and no call back...
HARJOT S.Very good response
Harpreet S.I reserved my truck one day before. When I went there, they told me truck is not available and the staff was very rude. Location was 13554 84 ave. Front desk guy was very rude he didn't talk very well. He said he is not responsible for anything. Then manager helped me in getting different truck but it was already very late. I wasted my 2 hours just because of these guys. I will never recommend anyone to use u hall.
Akash S.Excellent fast service 10 out of 10 would recommend to everyone polite staff would definitely prefer to be referred only to this location thank you
namvinder S.