The vehicle was not ready at pick up time, I was told the internet was in and out so no one had charged the phone for pictures of my ID. I had the wait for the phone to work. The van was parked on a big patch of ice and was spinning the tires when I tried to pull out and I had my son push. Their was ice all over the windshield. I am disappointed in the way it was all handled.Neil V.
Customer Reviews for Phillips Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Altamont, NY 12009
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h30 pm
Heures d'ouverture spéciales
- 5/20/2022 - 5/31/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great experience!Andrew D.
train the employees on how to use the system. I was thirty minutes late because no one one how to do anything behind the counter. they had to get on the phone and ask someone how to click buttons on a screen, embarrassing. there was also a $14 charge added i never agreed to. I walked in and said I have a u-haul reservation and they said â€œ oh no, that's not goodâ€ to me!!JAREDROBERT K.
Le client n'a pas laissé de commentaire.TIMOTHYDORN D.
Great folks.THOMASE B.
Drop off was convenient. Personnel were quick to check in the truck, and I was finished with a easy move to NY.Charles M.
Phillips is NOT A DROP OFF SITE!!!!!!!!! we were very lucky to find two very helpful and kind employees(not uhaul employees) that were able to get us to a drop off location. We had completed the drop off process and then found there was no place to drop the key,BECAUSE THIS WAS NOT AN OFFICAL DROP OFF LOCATION!!!!!! When we found the proper place Ace Robinson Hardware those people were very nice and helpful. You as uhaul are very lucky to have them do your work. The gentlemen at Phillips say this happens all the time, and you have not repair the problem even though it has been brought to your attention many times.Alfred H.