Quick check in, helped hook up the trailer, no issues and well maintained
Spencer R
Customer Reviews for Philly Beer & Soda Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Window wipers need replacing, other than that, Everything was great. Thank you !!
Mario RBill was excellent
kathy cSelf-check-in was super easy and convenient! The truck was clean and in good working order..
SUSANA MEasy drop off, went in and told them I was dropping off a trailer. They asked if there was any problems with it and if I had any troubles. Then told me to drop it off around back and there was someone waiting around the building to guide me to where they wanted it placed. Got the message about 2 minutes after leaving that it was returned and everything worked out smooth.
Michael ONothing..it was fantastic
JOHN BNothing, was very easy throughout the whole process.
wayne gPick up was perfect
Tom Poperator of facility was late to open and had a poor attitude
Robert CHave the prior renter make sure inside smell much better The interior had residue of smokes in the seats and inside
kathern kGreat service
HENRYXAVIER RWe ordered a 15' truck, got there and checked in on our phone. We were given a code for the lock box, retrieved the key and was told to go to a truck given a number and location of the truck. Went to that truck and the key didn't work for it. I texted the help option in the check in starting key wasn't started the truck. Looked around the lot and the number on the key matched another truck in the lot but not the number we were given or the location of the truck that we were given. We tried the other truck and the key worked. However this truck was a 10' truck, no ramp. Caused issues for us as it was smaller than we had ordered. Had to get help from friends that we weren't planning on needing last minute. This was my first time using uhaul and it was an awful experience. The fact that there wasn't a number displayed on the check in to call for assistance didn't help. This then caused issues at drop off. Overall not a good experience at all
Kyle LNothing. Great job!!!
Todd CVery helpful staff, got me inn and out quickly. I rent trucks often, I was impressed with how easy the rental was at this location!! Will definitely use them again!
Daniel CVery friendly service.
ROBERT SEngine had issues turning over after the first time. And an engine light came on at that point and went away.
Kevin PThe service manager was great .. had some issues with the previous renters sechedule, but it worked out. I was worried about time beacuse of the original renter. The rental did the job in about 10 hrs... wonderful experience
Randolph KThis location has limited in-person hours. The self check-out app is horrible. It took 45 minutes to check the vehicle out because the app was so glitchy. It kept going back to the beginning, not registering information and pictures that were input. We called 1-800-Uhaul for assistance and were put on hold for 15 minutes and then got hung up on. The person responding to the live chat eventually helped process the check-out, however no one was available through live-chat when we returned the truck. It took us another 20 minutes to go through the return process using the app. My phone had 4 bars. I don't know why the service was so bad with this app but I would not use it again!
Rosemarie HThe customer service at the location was rude and obnoxious. It was also full of broken glass on the back of the truck that was supposed to be cleaned out. The brakes need to be changed and the transmission seems to be slipping.
Christopher LNo improvement necessary
SAM ADid not have a good experience with this location. Will not rent from them again. Found them to be very unprofessional and unpleasant. Although I had an appointment, I was ignored and priority was given to their beer customers, making me wait a very long time to be attended.
Theodore MVery friendly people to deal with
Don VNothing, it was a good service.
Luis MTake care of customers in order. Seems my U-Haul rental had to wait for beverage customers to be served.
John FThey told me where to back the trailer and they took care of the rest.
Christopher HLow Tire indicator kept stating the left rear tire was low, even after I filled the pressure to specifications.
James VPhil the store clerk/check in clerk was great
Isabel FThis is my second time renting from Philys in the past few months. Always a fast and excellent experience
Kelly SThe counter guy renting it was rude. I would not recommend this place to anyone
Fetlu BGreat service
michael lThe experience was wonderfully easy and pleasant. The owner is adorably sweet!
Irene vQuick transaction, straightforward and efficient. Will call again next time. Well done.
dennis sScott was an absolute pleasure, he is a great credit to U-haul!!!
David DI placed the reservation for 9am pickup via 24/7 smartphone pickup. When I arrived at the location at 9am, I was told I could not complete my 24/7 pickup until the location opened at 9:30am and the truck could be "hand delivered". Considering that I never selected "hand delivery," this delay was extremely frustrating. Luckily I was expecting to pickup at 9am and not earlier, so it was only a 30 minute delay. Not sure why I was allowed to waste my time selecting an early time and 24/7 pickup when this is apparently NOT an option at this location.
Margaret HExcellent location. Fast service and they know what they are doing! Thanks Philly and his team!
Kelly SWas simple and easy to check in and check out
william lPhill is a really nice person and helpful
FRANCYM MToo dark
Arthur BI was and am totally satisfied thank you
Jesse CCourtesy professional service
Diane LThe whole experience was really pleasant the person who I dealt with was great ty I will rent from hi. In the future a+
Robert WMobile pick up was horrible, product o requested wasn't in the truck, nobody told me I had to pay for gas and charging $5,5 a gallon is ridiculous, they didn't put my doley or furniture pads on truck, I called customer service and they weren't helpful and then said they would credit my reservation $50. I didn't get that when I returned the truck. I would like my $50 credit and gas cost back
andrew sS.O.
Patryk KAs far as this location there's nothing you can do to provide better service as we received from Phil and his staff! Top notch excellence!
anthony pBoth the counter person and yard person were a pleasure to do business with. They were a pleasure to speak with and were very willing to answer any questions.
Phillip H