Évaluations des clients Piggly Wiggly #102

Pick-up process through the UHaul app took too long. The drop-off process through app was excellent.

First off marker lights were out all over this trailer, the kid who was operating the u haul center didn't seem very knowledgeable about the equipment nor did he properly secure it to my truck, upon my inspection of his work I picked the tongue of the trailer off the ball of my truck after he had supposedly secured it, he began to apologize repeatedly for it not being secured and I advised I would do it, he told me he couldn't do that so he then tried it again and said it was secured, by then I was done and just wanted to be away from that situation so I left the parking lot and pulled over and rechecked the connection, it was not properly secured. I then reset the connection and tightened down and retested and it was good, I stopped and checked tire pressure and pressure was low on 3 of the tires, I aired all tires adequately and and rechecked everything again. Needless to say I was able to transport my vehicle but I stopped way more times than I had to because I did not feel confident in the condition of the trailer and due to the lack of reassurance from the U-Haul place I picked it up at I will never use U- Haul again and will advise others to utilize another company.

I had a problem with the check-in app, but I walking into the front desk and I was taken care of. Thank you Frank

Great service.

Get newer trucks

Look over equipment! I had 1 bad windshield wiper! Had to be replace! And blown fuse for trailer lights! Which 3 kings U-Haul repaired!

Truck was in VERY poor condition. Mirrors would not stay in place as driving. Turn signal shifter fell off.

The system is slow it needs more than two people that can work the computer and the service and attitude was poor . We were in line for 1 hour for two other customers.

the whole process was very smooth and efficient.

Very dry customer service. Multiple ppl behind window but only 1 could assist. Couldnt pay with my card so I had to give additional $100 deposit when you advertise $19.99. Comfused on checking truck back in, app took really long to use successfully

The truck had a lot of dents and it smelled like smoke when we got in it. It survived the move, but was in need of some TLC. Nonetheless, it was ready for us and it got the job done.

This is about using the 800# to make my reservations. I needed to hire 2 men. The person helping me hooked me up with a mover who could not complete my move! It had to keep calling and being left on hold with Moving Help for 45 minutes the first time which used up my phone minutes. A friend came over later we were on hold over an hour! I got tired of listening to “hold message” and hung up!! So I called Funky Town movers directly. He couldn't confirm their being able to complete my move until I called a couple times the last time I had to be firm! I will never use MovingHelp.com again! Then I got a recommendation from the local UHaul of s moved! I did not need this stress during my move!!!!!

Slow customer service

When removing the car off the trailer they refused to drive it off for me saying it would be a bunch of paperwork. I explained that I already got the insurance and he still refused. I had my drop off for the truck in Gurnee. They told me I had to change the drop off to that location. I explained that I would be leaving the truck in the parking lot overnight and coming and getting stuff. They made no notes in the system. My drop off was scheduled for 2pm Sunday. They started calling and texting me Saturday about trying to turn in early becaause rhey have to send it out. I got another call from a McHenry stire Sunday morning after I got another call from the Piggly Wiggly store at 930am. When the Piggly Wiggly store called they assumed that. I dropped off and did not leave a key. This was not the case and the bed even had a lock on it. After explaining this to the Mchenry guy on the phone. I drove back to the store with the truck to turn in the keys. The woman was immediately irate when I tried to tell her I just got back from waukegan with the truck. She started yelling at me and telling me no i didnt and i am lying to her she has been looking outside all morning. It was a very BIZZARRE and traumatic experience. I walked away from her to speak to a store manager. She was the only manager on site. I waited some time and after awhile I went over by her to make sure she was not tampering with the vehicle or something since I didnt have my reciept or anything yet. I do not think she should be a manager. She should be working with things not people.

Do not get moving help from them. Mine never showed up

Everything Worked Out Perfect for Me Might Need Again This Weekend

Awesome customer service! The cargo van was new and worth the rental.

First time i did all of it online. It was a great experience and surprisingly simple. I will most likely do the same thing again next time i need a uhaul

Jimmy made returning my trailer easy

Inside vehicle wasn't cleaned nor wiped down smell like body odor inside , back inside vehicle “loading area” wasn't swept out had dirt etc . A lot of body scratches an dents on vehicle. The process of rental was actually good friendly staff .

Have more staff that can rent trucks. Know the dimensions of the truck

Nan, the employee who took care of the process of checking in and out, was extremely helpful in making the experience great 🙂👍

The staff at the store where friendly and helpful. The truck was clean however doesn't appear to be well maintained. The brake light came on several times and the Brake lights went out when the brake light came on the panel. In addition the front end was Very loose when going down the road driving.

The service was excellent - fast and efficient and the manager wore a mask and practiced social distancing. Thumbs up!

I order a uhaul for Chicago IL and was sent here which is 50 minutes away.

Have a porter to unhook trailers for customers dropping off. I knew how to unhook a trailer, does everyone?

Vehicle needs new wiper blades and front end alignment. I suggested these maintenance items to drop off location before vehicle goes out for future use.

Nasty creeking noise in middle of floor on trailer, didn't know it until we started loading it. I reported it to the drop off place.

Customer service was great. Everyone was helpful from reserving to pickup. Thanks again

The miles were incorrect and I was over charged

Great experience all around!

Better staffing. The person running the service desk told me 9a was a good time to pick up today. I scheduled a reservation yesterday. When I went to pick up none of the staff was trained and we were told to wait till someone who knew how to handle the uhaul at 10a. If that was the case they should have told me yesterday. Also when returning the truck they tried to charge me $12 for missing gas. I said no your not showed him the paperwork from when I got the truck and what the gas level was when I returned it. I would highly recommend relocating you haul to another place where staff is better trained

Nan was great!

Easy Peasy.

The location is poorly labeled and or marked, if it wasn't for the uhail vehicles parked in the parking lot, I would not know there was a Uhaul office at this location. Poor staffing and or inexperienced staff member, although there were 3 people at the counter, only one could could help Uhaul customers. Member gave me keys to wrong vehicle, when I went back to address this with staff member, he had me wait until he was done with next customer. He did apologize, but it was after a long wait. Seemed very overwhelmed with this position.

They dont have adequate staff. Service was slow due to no fault of employees. Management needs to have more than one person on duty to handle everything

They were slow. Employee friendly but the Employee hooked the trailer up wrong and didn't look it down and it came off while moving

Mike was great with customer service. He answered all my questions and was quite pleasant. I was pleased with my experience.

Thank you so much, customer service was excellent I will recommend to friends.

I didn't receive my refund for the remaining balance and there were blood smeared on the wall so now I have to go out my way to return to the location of the rental and find out about my refund

Drop off instructions At pick up

#1 U-Haul dealer in the country.

Great customer service!!!

The personal guy at Piggly Wiggly was very helpful and very polite and Did an excellent job with my service.

Great service and helpful returns made this transaction memorable.

After Budget rentals failed to provide me with a truck, I came to Uhaul who had multiple trucks readily available for not too much more money. I was able to move as desired thanks to Uhaul. No thanks to Budget who I will never consider for future business.

Still haven't return my money to my card

Takes to long to check a vehicle out evem with prior reservation. Time was16min.

Easy check in. Could use some directional signage to help returning customers maximize their experience.

None