Le client n'a pas laissé de commentaire.
KIMBERLEY S.
Customer Reviews for Piggly Wiggly #102
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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The truck which I picked up in Grayslake was not 'road-worthy'. The mirrors were non-functional and the area above the cab leaked and several boxes were soaked! I don't think the truck had any shocks on it because the ride was EXTREMELY bumpy. Two of my bookcases broke during the ride. They were fine when they were packed on the truck. The mirrors would move every time we hit the slightest bump in the road. We drove from Illinois to Utah 'blindly' for about 98 % of the time because the mirrors would not stay where we adjusted them. I was charged FAR MORE than this truck was worth. You are lucky we did not get into an accident! I believe I am due a refund for the cost of the truck and trailer. I am still waiting for the General Manager to return my phone call.
Ella V.Although the young man at the desk did his best he had too much on his plate to handle the u-haul duties as well as other store responsibilities. Another person (or two) would've helped.
Patrick H.Everything was great. Don't change it.
Randy J.The employees at Piggly wiggly were friendly, professional and courteous. The van was brand-new, immaculate and we'll maintained. They made the rental process effortless. The one multi hair colored lady with the patriotic nails is a superstar and she deserves a raise and promotion.
JACQUELYEN D.All fine
ROSALIA L.Fantastic service!!!
MICHAEL B.Easy in and out
Paul S.My truck was on E!!! I mean I had to pray my way to a gas station about 2 miles away. They said they had no trucks with gas and that my contract shows I would get 17 $and some change to bring it back on 1/4 tank. I did that and never received a credit. When asked about it, I was told I had to call UHaul. They NEVER answer the phone no matter what time of day. So I basically put gas in their truck for them as I used what I needed and gave it back 1/4 full. GAME!!!!
Shanette W.We waited a long time for someone to help us (at least 15 minutes). The worker passed us on our way in, asked if we are dropping off equipment, and then said I'm going on break. When he came back he had difficulty finding contract and there was a second person helping him that was not around or available while we waited for him to come off break. Terrible customer service at this location. Thankfully pickup was not the same.
Wendy D.The person helping me was also the grocery store customer information support. The process of checking out the moving vehicle is a pain in the butte. Trying to look at pictures outside in the sun to verify condition didn't go well. Some how a button had been pushed so, verification of the mileage took a while to figure out.
Thomas R.A little out of the way, but friendly staff, able to help, pleasant to deal with.
ROBERT V.Drop off location was incorrect and had to spend and extra 30 minutes getting this corrected. Also charged extra for gas and mileage even though I adhered to both requirements.
CHRISTOPHER T.REALLY awesome crew working at that location.. extremely friendly and accommodating.. Will be back again
CARL T.When arriving to drop off the rental equipment, it seems there is a disconnect between corporate and this location. We have been currently waiting for 30 minutes now. Inexperienced personnel is making this process more longer and stressful than it needs to be.
Alana T.The vehicle I received was clean but did not perform well at all. Driving in the neighborhood was just fine but when getting on the Interstate, the vehicle consistently shook from the engine area. In retrospect it is as if the transmission was not shifting above 50 miles per hour. This happened going to the pickup while the vehicle was empty and not in tow mode as well after the pickup and loaded with the vehicle in tow mode. Checked tires and they were not low. Triple checked to make sure Transmission was in the D position when traveling each time. I felt very unsafe but completed the trip because there were over 10 people involved in this furniture pickup which was a donation and had been planned for over a month to our non profit. Fine driving through the neighborhoods but significant vehicle shake/ bumpy ride when accelerating and traveling over 50 mph on the Interstate. Please do not rent this vehicle again without thorough maintenance.
RONNEL E.The girl who I returned my key to was not a customer friendly person. System was down. I tried to return it Sunday evening but was not able to. I was asked why I didn't leave the key, well no one told me where to leave it. No credit for early return and extra fuel... not right
TAMMY S.A the associate from the piggly wiggly had to come to this location to complete the pickup, Original pickup at tree doctors Zion il
Brian L.I was just given the key with the number of the truck and had to find the truck by myself.
JOYCE S.Everything was great. Customer service experience was excellent.
ANTHONY C.The drop off location was fantastic as always. Helpful and courteous.
Lorena K.They did not have a dolly over and blankets on it
JOSEPHINE M.Improve processing time
DARLENE M.The ladies who assisted me were pleasant and helpful, as was the manager, Mike Boero. If, in the future, I need to rent another truck I would be pleased to do so from the same location.
DONALD S.Wonderful service and friendly/helpful staff. Would recommend again and again!!
Tamara B.Wen i went to pick up my pick-up truck the guy behind the counter did not even acknowledge me even though I was standing at the U-Haul window/counter. It took a cashier from the floor to come over and tell me that the service desk was closed (there was no sign posted with hours anywhere to be found) when I told her that I was there to pick up a truck. The guy who was putting away liquor bottles (he'd stopped a couple times to look up at me beforehand as if I was a nuisance to him) then slowly got up and asked what I needed. After rudely asking for ID I said that I had the reservation number if that would help although it's the only pick-up truck they have. It took almost long as long to pick up the truck a it was to reserve it the day before. If I did not have any other option at the time I would have gone elsewhere.
RHONDA W.Customer Service at counter needs to work on people skills. On three separate visits it was as if I were an inconvenience with a greeting and attitude seeking a confrontation.
Everett W.The agent was did not go over the contract appropriately. Which lead to double charges
Janay W.Outside of truck needed cleaned but overall experience was good. We only needed it for a short trip
Timothy R.The truck was in great shape and the contactless pick up and drop off was amazingly easy!!
Brian G.Everything was excellent
JUANITA B.the people are very friendly
Pamela F.Piggly Wiggly Zion did a great job! Thank You!
BERNIE B.We would like to have been able to pick up at a location closer to us. There was very little gas in the truck when picked up. Just enough to get to the gas station close by. The staff working at this location were good.
Glenn Y.Nothing, it was excellent! I will be back in the future and recommend to others. I didn't know you were so close!
Courtney P.Truck went well. No surprises. Wish the pick up locatio was closer, but the lower cost helps justify driving a little further. Thank you, all good!!!
Saulo C.Allow the customer to pick up their truck from the location they chose...not 15 miles further away from the destination!
KRESTON H.Pick-up process through the UHaul app took too long. The drop-off process through app was excellent.
Linda Z.First off marker lights were out all over this trailer, the kid who was operating the u haul center didn't seem very knowledgeable about the equipment nor did he properly secure it to my truck, upon my inspection of his work I picked the tongue of the trailer off the ball of my truck after he had supposedly secured it, he began to apologize repeatedly for it not being secured and I advised I would do it, he told me he couldn't do that so he then tried it again and said it was secured, by then I was done and just wanted to be away from that situation so I left the parking lot and pulled over and rechecked the connection, it was not properly secured. I then reset the connection and tightened down and retested and it was good, I stopped and checked tire pressure and pressure was low on 3 of the tires, I aired all tires adequately and and rechecked everything again. Needless to say I was able to transport my vehicle but I stopped way more times than I had to because I did not feel confident in the condition of the trailer and due to the lack of reassurance from the U-Haul place I picked it up at I will never use U- Haul again and will advise others to utilize another company.
Daniel C.I had a problem with the check-in app, but I walking into the front desk and I was taken care of. Thank you Frank
FRANK F.Great service.
Angela B.Get newer trucks
Miguel B.Look over equipment! I had 1 bad windshield wiper! Had to be replace! And blown fuse for trailer lights! Which 3 kings U-Haul repaired!
Jeffrey H.Truck was in VERY poor condition. Mirrors would not stay in place as driving. Turn signal shifter fell off.
James M.The system is slow it needs more than two people that can work the computer and the service and attitude was poor . We were in line for 1 hour for two other customers.
Laterriel P.the whole process was very smooth and efficient.
scott L.Very dry customer service. Multiple ppl behind window but only 1 could assist. Couldnt pay with my card so I had to give additional 100 $deposit when you advertise 19,99 $. Comfused on checking truck back in, app took really long to use successfully
Ninoshka L.The truck had a lot of dents and it smelled like smoke when we got in it. It survived the move, but was in need of some TLC. Nonetheless, it was ready for us and it got the job done.
Michael Z.This is about using the 800# to make my reservations. I needed to hire 2 men. The person helping me hooked me up with a mover who could not complete my move! It had to keep calling and being left on hold with Moving Help for 45 minutes the first time which used up my phone minutes. A friend came over later we were on hold over an hour! I got tired of listening to “hold message†and hung up!! So I called Funky Town movers directly. He couldn't confirm their being able to complete my move until I called a couple times the last time I had to be firm! I will never use MovingHelp.com again! Then I got a recommendation from the local UHaul of s moved! I did not need this stress during my move!!!!!
Jerry B.Slow customer service
Ralph Joseph V.