Customer Reviews for Piggly Wiggly #102
(Concessionnaire U-Haul dans le voisinage)

341 évaluations

3341 Sheridan Rd   Zion, IL 60099
(Behind Culvers)

(224) 717-3354

Heures d'ouverture de l'établissement

  • Lun au mer : 8h am à 4h pm
  • Jeu : 8h am à 7h pm
  • Ven : 8h am à 8h pm
  • Sam : 8h am à 7h pm
  • Dim : 9h am à 4h pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(224) 717-3354

3341 Sheridan Rd
Zion, IL 60099
(Behind Culvers)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au mer : 8h am à 4h pm
  • Jeu : 8h am à 7h pm
  • Ven : 8h am à 8h pm
  • Sam : 8h am à 7h pm
  • Dim : 9h am à 4h pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Not helpful, not friendly, didnt have any signs directing us to the actual uHaul employee

Andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trenton R. 
Évaluation :
5

They were very helpful in getting us familiar with the trailer.

Rebecca P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
1

Using UHaul services from this location, is the reason I will now be switching companies. Every single time, I have had to deal with issues- No gas (more than once), terrible customer service, reservations/ vehicles not ready, and now an employee who tells me that my reservation for 7pm through the 24/7 ride share didn't need to be filled because he didn't feel like doing it before closing out the UHaul services for the day. Pretended he didn't know what the lock boxes outside are for at all, which makes no sense because what does he think is advertised ON the trucks in the parking lot? If you need a vehicle ready for the actual reservation time, this isn't the place for you. If you want to utilize their 24/7 ride share services, this is definitely not the place for you. More than one employee has tried telling me those reservations are optional and not required to be ready. I'm going back to needing weekly rentals, and I have to add hours of extra drive time every month to patronize a different company from here forward. That is how bad it is trying to get service from this location.

Amber A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lou O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Very Happy with your service and ease of pick up and return.

Donald R. 
Évaluation :
5

Excellent 👍

Sandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin S. 
Évaluation :
1

Be more honest and informative to the customer I will never rent a truck from that location again I got ripped off for $25 in gas and the clerk showed no concern or interest in resolving the issue

bryan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tymika L. 
Évaluation :
1

Check and make sure the location is sticking to the terms of their contract with Uhaul. I specifically chose this location because the Uhaul website says they have Sunday return hours. When I picked up the vehicle on Saturday, I asked the employee what the return hours were on Sunday- he said 9am to 4pm. I went in at 10am on Sunday to return the vehicle and the employee working said that she wouldn't process any Uhaul transactions on Sundays. She confirmed that she was the right person, that I was in the right location, and that the Uhaul system was working, but continued insisting that she would absolutely not process anything for Uhaul on a Sunday. I explained what the Saturday employee and the website both said, and she called me a liar. I set the vehicle key down on the counter so I could get something out of my purse AND SHE PICKED UP THE KEY AND THREW IT AT ME. I will never, ever, ever use Uhaul again. Penske has my business for life.

katherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M. 
Évaluation :
4

Mobile check-out and check-in app did not work for me. Did not allow pictures to be taken through app. Staff assisted with check-out and was understanding with after hours check-in through written documentation.

john L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle R. 
Évaluation :
5

Aucun

Eva W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reid C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alexander Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
3

The truck was not running properly when I informed the lady on the phone she said it was nothing she could do and the others were already rented out 🤷🏾‍♀️

Victoria F. 
Évaluation :
5

awesome, Nice staff ♡

joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sergio B. 
Évaluation :
5

I enjoyed my experience & I would recommend UHaul & this location. However I overfilled gas $84 and was told there was know recourse to get my money back. I have used services since 1983 & never experienced this one. Help!!!

FREDERICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yashira G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louise T. 
Évaluation :
4

The truck was not clean, the fuel in the vehicle was less than 1/4 tank, and the truck window did not work when it was let down only later did it work after some effort to make the window go back up. Lastly, i was charged for mileage when i should not have been charged for! My overall experience was poor at best.

Fred W. 
Évaluation :
5

Exceptional Customer service from Layne (spelling) . Trailer was in superb shape and availability is a great addition to Zion IL.

Craig D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D. 
Évaluation :
5

Lane was fantastic! His knowledge and assistance with the vehicle transport very much appreciated. Snow, ice and cold temps didn't stop him teaching us how to set it up and them setting it all up properly for us.

JAMES R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
4

The hours could have been a little longer. But, overall, the service was friendly, the truck we got was in good working order and clean. I would go to this location again if I needed to.

Helen M S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEOTA T. 
Évaluation :
3

Locking customer service willing to help

Ramon B. 
Évaluation :
5

S.O.

IAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENT I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK T. 
Évaluation :
5

Easy streamlined process, great experience! Thanks Uhaul!

WAYNE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
2

Rude lady

victor O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
4

The pick up and drop off were great. The truck's check engine light was on all weekend. The brakes grabbed and the cab stunk like smoke. The truck needs some TLC. The location is convenient though.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
5

I had a truck scheduled for pick up and a different location, but when I got there the keys weren't in the lock box. The representative I called was so helpful. She got me booked quickly at this location and everything was perfect!

Megan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Nothing! Great Experience!

EVA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

Aucun

EDNA H. 
Évaluation :
4

I had a problem, but it wasn't a big deal. My experience was fine...

ANTONIO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MCLEAN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET E. 
Évaluation :
5

I have rented from this location many times. The staff are always extremely nice and helpful. I use this location exclusively because of the level of service. Keep up the great work!

Trevor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JIMMY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWANA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W. 
Évaluation :
5

Location was perfect, large parking lot plenty of room to park.

PAUL L. 
Évaluation :
1

The truck was filthy and the windshield wipers weren't working and it was pouring out. Such a terrible experience

SCOTT R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
2

Due to scheduling issues with agreed upon drop-off location I was sent here instead. Due to that the process was awkward and convoluted. Some of which may have been on the staffing, but much of the blame rests solely on U-Haul and the drop-off change and the very short informational window of such (just 1-1/2 hours prior to scheduled drop off). I wrote a complaint to U-Haul customer service explaining the circumstances of my less than ideal experience requesting a refund for the additional day I was charged due to the new drop off location not being within my daily route and the very short notice I was given to make necessary changes to my schedule in order to comply with the change in drop-off location. I have not yet heard back, but hope that I will soon. This is the first time out of many that I have had a bad experience with U-Haul.

JOHN P. 
Évaluation :
2

Truck mileage didn't match the checkout. I had to inform to customer service reps several times and still was charged for excessive mileage that I had to go up there twice to get refunded. It was truly a waste of my time even though I tried to prevent the errors ahead of time by taking pictures and physically showing the customer representative that the mileage was wrong.

MANISA S. 
Évaluation :
1

The customer service rep was horrible. She is causing uhaul to lose money. I walked in and she said she had absolutely nothing available, she was very rude. I went to my car, went to uhaul.com and sure enough there were trucks available. This lady is very prejudice and should NOT be representing uhaul.

PAMELA W. 
Évaluation :
5

Get more equipment, I needed a dolly and there was none in stock

BRANDIE M. 
Évaluation :
1

The worst experience I've ever had. I will never rent another truck from here again. I suggest you cancel uhaul contract with this grocery store.

FELICIA J. 
Évaluation :
3

The wait time was a little longer than expected,but the rep was very professional and informative.

Star L. 
Évaluation :
5

I purchased the 1/2 dozen furniture pads but never received them

robert T. 
Évaluation :
5

Spend a few extra minutes explaining the details on the document indicating the fuel amount necessary upon return. It was easy enough to figure out, though.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRMA M. 
Évaluation :
5

S.O.

Lillian P. 
Évaluation :
1

This location was about 1 1/2 hours away we were told it shouldn't be more than a half an hour away it took us 4 hours round trip

CYNTHIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
4

Overall it was a good experience. I did have a problem with the hand truck coming loose and breaking the seal when it should not have. I had to strap it to the wall due to what I was hauling and fearing that it would break loose and hit it and damage it. The mooring for the hand truck did not work well.

JOEL R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TINA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

All around excellent

CASSANDRA W. 
Évaluation :
2

The person at this U-Haul location did not know how to properly & SAFELY hook up the trailer. They left the chains handing down so far than when we were driving, the chains were dragging on the road and causing a lot of sparks, so many sparks that it could have caused the tires to catch on fire. The only way we knew this was someone on the toll way honked and pointed to the back of our car where the trailer was attached and we pulli G to the side of the toll way & stopped snd they stopped behind us and got out and told us what was wrong. We made 3 16 hour rebound tips to Iowa with this trailer. If this kind Good Samaritan had not gotten out attention, we very likely would have had a tire fire and would have lost every thing in the trailer and might have burned up our car as well. I will NEVER use the Piggly Wiggly grocery store U-Haul location again, and I am going to post a negative review on the Zion Township Facebook page to warn all Zion people to NEVER use the Piggly Wiggly U-Haul location as they do not know how to safely connect the trailers to vehicles. U-Haul should NOT allow the Zion Piggly Wiggly to rent out U-Haul equipment. It is a HUGE danger and legal liability….I would have sued Piggly Wiggly AND U-Haul for all damages to our positions and to our SUV.

EVAN W. 
Évaluation :
5

I've rented here several times. The staff are friendly and helpful and the equipment always clean and in great working condition. Many compliments on this location.

SUSAN H. 
Évaluation :
5

Won't use mobile service again. Too complicated and cumbersome. Was not user friendly and ended up going to service desk to get process moving.

tim M. 
Non les évaluations ont été soumises pour cet établissement.

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