Le client n'a pas laissé de commentaire.
Marie C.
Customer Reviews for Pinecrest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Even in the Mountains UHaul Rocks It!
Norm B.Easy drop off. No interaction with employees as we dropped off during closed hours.
William O.Kevin was spot on and very pleasant
ron A.they were closed and the cell service was so bad We had a hard time checking out.
PAUL V.Truck was ready but equipment rented not in truck at time of pick up
Todd W.The expected costs shown on your website were way off from what I was actually charged. No explanation has been offered.
DAVID C.Overgaard staff was quick and professional.
James B.The truck was not driving cable and there was no alternative available.
Kenneth C.I was overcharged for 10 days when I had the truck for 5 hours. My bill was over $600 and yet to be resolved.
Tricia N.This is not the first time we have rented from this location and they have always been helpful and the equipment has been ready and reliable.
Glenn M.Have the ability to lock the trailer to the hitch! None of the trailers have that availability. At a hotel, anyone could simply unhook the trailer & take off with it. That's ridiculous.
Mari B.One negative issue is the vehicle dolly I rented, had no metal pin so it could be installed to prevent the middle of the dolly from moving back and forth which made it impossible to back the dolly up with the vehicle strapped on between the two tires, unless the vehicle and dolly was exactly straight, you could not back the vehicle attached to the dolly up unless it was 100 % straight,
DAVID C.Quick, clean and friendly.
JAMES W.This has been the absolute best experience with U-Haul we have had yet! Heidi was who helped us was so amazing! She took my call after hours and ended up doing way more than she had to for us in our particular situation! I will forever remember her kindness in a rough situation we found ourselves in
Christina M.A bigger selection would have been preferred, I needed at least a 12' trailer and had to settle for a 4x8.
ROBERT H.We appreciate the way the scheduling supervisor found this location at the last minute when it turned out that our originally scheduled pick up point discovered they had an atv transport and not the auto transport we ordered. A bit of drama but a much more convenient location.
Barbara E.Office was closed when we returned the trailer. I attempted to do this on the computer; however, at some point the continue button didn't light up.
BRENDA M.Choice of various sizes of vehicles would have been nice.
GLEN C.No one was at the drop off site. It would have been helpful to have the instructions ahead of time for drop off, but the written directions were clear. Qustion... What if someone does not have an iphone type device????
Nancy H.great service, checked me in and quickly resolved a billing issue. central support team gets a kudos for that too.
Michael M.Gal, at the front desk went above and beyond to make sure we had everything we ordered for the price we were quoted. She didn't get upset or irritated when the computer gave her a hard time she just kept cool and finally got it done
MARCUS M.They do NOT answer the phone!
JAMES S.Return on Saturday when closer. App worked well. Suggest maybe mow weeds in parking area.
MARVIN J.Trucks were parked too close together in tall grass/weeds. Had to squeeze in passenger side of truck and slide across cab to move truck out to do inspection. Attempted to contact the facility 2 times during working hours on normal line with no answer and no call back then 3 times during truck pick up on after hours line with no answer or call back. Equipment was covered in cosmetic damage including some that did not have the documented (+) previous damage stickers. Cab was littered with peanut shells. Box had gravel stuck behind a number of the tie down slats. Wiper blades were shot. Tried to use as they were however ended up purchasing wiper blades during our move to be be safe.
Joshua H.Very accommodating and friendly. Didn't receive return instructions till after I returned the truck so that was a bit confusing.
Leslie C.Great kind courteous service
JOE T.s/o
OLIVER C.The location was about 35 miles from where I requested to obtain the vehicle. I was on a tight timeline since I had movers coming to load the truck, so the additional driving was quite an inconvenience. I requested 4 dozen furniture blankets. They only had 30, so I had to go another location to get more when we ran out. The truck had pieces of snack wrapper and crumbs on the seat and floor. Previous customer paperwork was still in the console and under the seat. The fuel was below half a tank, which was also inconvenient in a rural area.
DONALD H.Excellent and prompt service. Thank you!
James N.loved that i could pick up the truck on a weekend even when the office was closed. being able to do this by cell phone was extremely helpful and we worked at our own pace.
lucilla V.Heidi in Heber was extremely helpful and understanding.
Christopher W.The equipment handled great and was clean and an easy tow
JEROME K.Excellent staff!
CLIFTON J.very friendly and helpful. thank you
Dave B.Everything went so smoothly, I am not sure how you could make it better.
Randy S.Amazing customer service on how to return equipment.
Jerry A.Great customer service,willing to help out when the size truck never came in that I needed.
Robert L.Thanks again, see you next time.
Steven G.Asked me if I wanted help connecting equipment rather than just doing it.
Jim A.