Customer Reviews for Pines Store
(Concessionnaire U-Haul dans le voisinage)

122 évaluations

146 Hwy 21 E   Bastrop, TX 78602

(512) 308-6221

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm

Services dans cet établissement :

Pour nous contacter

(512) 308-6221

146 Hwy 21 E
Bastrop, TX 78602

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 8h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

No suggestions for improvement. All good.

KELLY B. 
Évaluation :
5

Great location for easy pickup and delivery. Truck that I rented was in great condition. Friendly and knowledgeable staff, I would DEFINITELY recommend this location!

Bobby S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAY DENISE Y. 
Évaluation :
5

Fill up the gas ⛽ tank.

Alan C. 
Évaluation :
1

He never sent a receipt and then Uhaul called me and accused me of not returning the trailer. Terrible customer service. Go Penske.

Peter G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy H. 
Évaluation :
5

Super nice staff. Trailer rental was ready to go when I arrived. Quick signature on the dotted line and the staff connected the trailer, chains and light connectors then checked everything was good. When I returned, just as quick and easy, staff disconnected trailer for me. Never got my hands dirty. Friendly, kind and courteous people. Great experience. Will definitely use again.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELINO R. 
Évaluation :
4

Great . Only thing is that truck wasn't ready when we got there and we had to wait 20 minutes before it was ready.

christina A. 
Évaluation :
5

Robert and Joey? were outstanding offering curious/caring/friendly customer service. Unlike most places these days, they made you feel like they wanted your business asked to help again if you had needs in the future.

Cody B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELINO R. 
Évaluation :
3

It would have been helpful to have clear indicators of where to put the truck as this location is just an abandoned gas station.

Jessica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Good job!

STEPHANIE S. 
Évaluation :
5

Excellent service. The.clerk assisted with connecting the trailer to my vehicle. Also aired up my truck tires for me. Excellent service.

STEVEN S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASSANDRA R. 
Évaluation :
5

I love the availability of it being open and easy access on Sundays. People are a great guy to help me load up the trailer easy drop off easy pick up I would recommend it to anybody

Glen T. 
Évaluation :
5

Agent carefully explained all features of safety and proper use.

Gary G. 
Évaluation :
5

Was nervous about not having a spare on the trailer on such a long trip, tires were in great condition, had no problems, trailer pulled great. Thanks for everything.

John D. 
Évaluation :
2

I had set it up to be mobile pick up so I didn't have to come in contact with anyone but the lady came out anyways

Tami D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donald K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Rien

AMMIE C. 
Évaluation :
5

People were very helpful and friendly!!

Paul B. 
Évaluation :
2

The doors were locked when I arrived, and no one came up to show us which vehicle we were using. There's not very much parking to get in and out, and construction at that site. We ended up calling and walking around the outside of the building to find someone. It was confusing to get the vehicle, and to return it. There was a drop box for the keys, which wasn't noted on any instructions anywhere.

Christian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZOILA M. 
Évaluation :
5

Great support

Frank G. 
Évaluation :
5

Awesome thank y'all 👍

Roberto G. 
Évaluation :
5

I just happened to stop in to see if they may have a truck available. From the gentleman washing the trucks to the manager they were very professional & super helpful. I was able to get a truck for the 3 hrs I needed it. I would highly recommend this location.

Michelle K. 
Évaluation :
3

Extremely confined space but your associated named "Aaron" was most helpful and professional.

David K. 
Évaluation :
5

While the location is in a state of remodeling, the staff was very attentive and thorough, and accommodated my urgent needs without any issues. The equipment was ready, available and clean when I needed it. Robert provided excellent service and reference to additional helpers for loading and unloading the truck.

Mark T. 
Évaluation :
3

We did have a problem with the truck overheating shortly after we started out but uhaul sent a service out to check the equipment out and called back twice while we were traveling to make sure everything was ok.

JUDITH T. 
Évaluation :
5

First time to use this location. The staff were professional, helpful and very personable.

Ben M. 
Évaluation :
5

Excellent customer service! Extremely helpful and friendly business.

Scott C. 
Évaluation :
4

It would be nice to have a counter to work at. I know they are re-modeling though.

TIm M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Pines was great.

Perry H. 
Évaluation :
2

The drop off location was an abandoned gas station that had been transitioned into a uhaul drop off. It was trashy and a little creepy to pull in to.

Calvin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leif S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie M. 
Évaluation :
4

On duty staff

richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY F. 
Évaluation :
4

I think the gas should be full when you get the truck. Mine was only 1/4 full. It was just kind of annoying

SARAH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HERMELINDA C. 
Évaluation :
5

Very nice 👍🏻 this place

SAMNANG H. 
Évaluation :
5

Great service

Duane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william B. 
Évaluation :
5

Have no suggestions on improvement. Was very pleased with the Friendliness of employees, yet professional.. Knowledgeable. Made the process a breeze. Provided instructions & training. I will definitely recommend.

Carolyn C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARDO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sonja A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selene T. 
Évaluation :
4

Kudos to Jody and Robert for their kindness and thoroughness to me and my son.

FRANCISCO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
3

Nobody was at the store, nobody is ever at that store..So it went well here because I didn't have to deal with anyone.

KEVIN M. 
Évaluation :
5

The staff at Bastrop was EXCEPTIONAL! We had trouble starting our rental van after drop off and they helped us get started and on the road again - amazing experience!!

robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

The people at the pick up site were very friendly and helpful. Would highly recommend them to anyone.

William B. 
Évaluation :
5

Smile for them like you did me

Donald D. 
Évaluation :
3

Place was extremely busy & unorganized, no one was in the office & children outside said place was closed although door was unlocked. It was hard to ell who even worked there!

Cheree T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Économie d'essence

Shauna R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary N. 
Évaluation :
5

I'm a repeat customer and will use them over & over again cuz they are fast and efficient

Misty L. 
Évaluation :
5

Great Experience!

Autumn P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY N. 
Évaluation :
3

Itd be nice to get our deposit back....

Leslie B. 
Évaluation :
5

They went above and beyond to get us a truck late at night and made communicating easy through text message. Such nice people, will definitely rent from here again!

Victoria C. 
Évaluation :
3

See if they will pay you back for fuel

William F. 
Évaluation :
5

The people where amazing!! I've used them twice now and I'll use them again!!

Misty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe L. 
Évaluation :
2

First location we went to I had a reservation for over a week and the place was closed with no trucks. The second place I made a reservation to didn't open until 30 minutes after I checked out the truck so I had to wait for keys.

Armando A. 
Évaluation :
3

Face to face input of data. Errors were not visible so I could fix them.

Rainey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel E. 
Évaluation :
3

I was charged for insurance on the trailer..I know I marked no on online i was ripped off

Trisha K. 
Évaluation :
5

On line reservation system is cumberson

james P. 
Évaluation :
5

I walked in needing a rental right away and was helped immediately and the cashier did everything she could to get me one right away! So helpful and kind

Everlean C. 
Évaluation :
5

These people were very friendly and helpful assisting me with the trailer. Very professional

shane C. 
Évaluation :
5

While the place i picked it up and dropped it off was fine. I have serious problems with the way I was treated . I made a reservation on the one of slaughter to pick up the trailer. Tgey said my reservation pickup place changed.. They sent me to a store off 290. The guy said they didn't have any and was beyond rude. He said my reservation got moved to another location. When I asked him to call the location to see if they had it , as I had already been through this once,, he picked up the phone pretend dialed looked at me and said they were not awersing. Very condensinding btw. At this point I had to drive home and call corporate who told me the guy I just talked to canceled my reservation. They ended up crediting me 50 bucks but I had to drive 40 miles to get the trailer Adding 80 miles to my already long planned drive for the day hence the trailer and reservation in the first place. This was a really bad experience over all. The 50 bucks back barley covers the time and gas I was sent on a wild goose chase for a trailer I personally walked in a week before to make the reservation for. That being said the lady I got the trailer from was awesome and helpful. Yall just didn't give me a place to write about the reservation problems. Please call me at 512 9171729 .

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M. 
Évaluation :
1

They were not open on time. Didn't open for almost 30 minutes past pick up time and 1 1/2 hours after sign on door.

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew T. 
Évaluation :
5

They were very helpful when trying to get the lights working. Very pleasant people.

linda S. 
Évaluation :
5

I had a great experience

Sarah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY M. 
Évaluation :
5

pick up was smooth and fast, friendly service.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo C. 
Évaluation :
5

Great kind customer service. Will definitely use them again for future moves. ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'

Betty V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie S. 
Évaluation :
5

This location was a delight to rent a u-haul truck. The staff were friendly, helpful and very quick with the whole process to get the truck and out the door. Best experience I've had renting a truck ever. Highly recommend this location to others.

Mark M. 
Non les évaluations ont été soumises pour cet établissement.

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