Le client n'a pas laissé de commentaire.
wayne B.
Customer Reviews for Pinnacle Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nowhere to park the trailer. Employees rude and not helpful
CORA H.I did not like having to verify who I was via 3rd party members; escaping abuse can be hard, and this makes it harder.
Arthur L.Everything was just fine. Mr Charles is pleasant to have dealt with.
FELIX D.Charles was very nice and great to deal with. Very Friendly location
Lance P.Staff was very accommodating and friendly!!!âï¸âï¸âï¸âï¸âï¸
SCOTT J.The gentlemen who served us on Friday was phenomenal and conversely - the man who was there on Sunday was awful
Terry P.The person behind the desk wasn't very helpful at drop off
MARY Y.Easy drop off
James A.Very helpful guy that helped us unload out trailer. I will definitely be back to see them in the future.
James C.All good.
JERRE WHITE O.The gentleman at the pick up place was not very knowledgeable. I needed a lot adapter which he did not have and I had to leave the trailer and come back.
MEGAN G.Give veteran s discount.
donald V.Marie was great when returning
JEREMY S.Was great
William S.Charles went above and beyond to assist me in all my moving needs.
DAMIAN M.Charles was professional and got me out of there quickly. Will definitely recommend them!
Edward B.Truck was dirty. Full of Cigarettes. My husband and I wiped down the whole cab with Clorox wipes. Returned truck cleaned and wiped down.
Shirley S.The person working was very nice and helped me with the drop off. Nice location with storage options. If I need a storage unit in the future this is only place I would use
Robbie R.The guy didn't want us to park truck at that location and he also charged me extra. I need to speak to someone immediately and I have him on video very unprofessional
Jamella W.Was there 3 hours to get my reserved truck and car transport. Credit card machine was down took 2 hours to do that. Then truck was stuck in mud took hour for him to get it out. So waited over 3 hours there to get truck put me behind schedule 4hours to drive to ohio which was told could pick up truck at 915 am. I want a partial credit to my bill. Will never use uhaul again. Have used forcoverv30 years.
Beth S.When I made a reservation, I was given a site- then the location was changed to a site further away. I was given 50 $credit. When I arrived to pick up the trailer, the process was very time consuming. The trailer had a faulty electrical chord. The attendant replaced it, but the hook up plug on the trailer had a loose wire. She offered duck tape to fix it. This was somewhat concerning as I had a 3 hour drive home. The check it process took about an hour and I had already reserved the day before. The check in process took 1,5 hours because the check out process hadn't been done correctly. The process of renting a trailer tied up a portion of 3 days for me. Not happy with the process!
Brenda C.Steering wheel shook from 55-70 miles and hour and was a pain to drive. Lights were very dim and wiper blades needed replacing. Back leaked with the rain and my boxes were wet. Truck was worst Uhaul truck I've ever driven and have rented plenty.
Kelly G.The employee was awesome. I will definitely reuse this location.
David M.Professional, prompt friendly staff. Great job.
Jeffrey W.Charles Culpeper the manager was a true professional who made sure my moving truck rental was smooth and successful. He exceeded expectations with extra CS
Robert B.Great job!
Dan D.Not a thing. Everyone (Charles and Ty) was very professional and ready to help in any way possible.
Norma C.I've dealt with this location for years Thai is a good manager Charlie's very friendly facility is always spotless
Richard S.The employee (Ty Moore) who helped me at Pinnacle was excellent - informed, helpful & personable!
Carl G.None needed. Great experience.
Jerry C.Ty was outstanding, courteous, helpful. Truck was clean and ready to go. Thank you everyone
FRANCIS P.No improvident needed. Ty and Charles are awesome to work with and gave us a great deal.
Robert H.Offer/rent ramps for the trailer to get large items into it.
Laura C.Nothing, this transaction was the smoothest part of the move. The truck road well, was good on gas, and the A/C was blasting out cold air in 100 degree outside temperature. J'ai été très impressionné. Merci.
Cathy M.Both Ty and Charles we're both very friendly and helpful. Ty went beyond good customer service with me and called me several times to make sure I got the trailer I need and for the days I needed it...
Gery V.they don't explain the reservation like their suppose to. miss communication is horrible.
Byron B.Nothing the staff at this location was awesome! Went well above and beyond to help this first time U-Haul user.
Tonya E.The gentleman that helped us found a couple mistakes the people made at the pickup location that should have been noted but wasn't and fixed those for us so we didn't actually owe money like the computer was saying. He was very friendly and gave us a couple pointers for our next rental. Thank you sir!!!
Jeremy R.Have personnel that is knowledgeable about U-Haul there to answer questions and check customers out.
Joseph W."TY" was the most helpful person. The facilities was impeccable.
John S.My service was great. I have no complaints. Thsnk you!
WANDA T.The gentleman (I should have gotten his name) that was there at the time was soooooo helpful with the entire return process.
olivia G.Ty is the best! We were flooded out by Florence and he accommodated us with a truck and storage ASAP. He has since treated us like family and I will be happy to refer Pinnacle storage to all my friends! Thank you, Danny
Danny H.Ty met me in the parking lot upon arrival. drop off was painless & easy thanks to him. My new local UHaul connection.
Thomas H.Keep doing what you are doing.
Thomas C.Ty and Charles were incredibly kind and extremely helpful during a very busy time due to Hurricane Florence.
Theresa Ann S.Charles was very helpful and professional. Thanks Charles!!
Joseph B.