Le client n'a pas laissé de commentaire.
Jeff Harris
Customer Reviews for Pinnacle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The location and Victor and BJ are great to work with. Uhaul doesn't always maintain their trucks the best but they get the job done! The check engine light came on in the middle of the move.
Laura BarnesThe customer service was great!
Marcella AlstonProfessionnel
Geary SharberVery professional. Suggest ice scrapers for vehicles where needed. Or have operator clean ice from windshield prior.
Brandon BartleVery easy and smooth drop off
William KinneyWe just dropped off at night, so we didn't see anyone. Location was convenient and had great lighting.
Laura TaylorGreat customer service at usual 800# and Victor at Pinnacle was great. Only improvement would be to upgrade your IT.
lorry millerThe Truck was very worn, steering worn out steering wheel off center. Truck didn't run well either, did the job!
Daniel LearyI told this location about the problem that I had with the vehicle tie down strap and they put a work order in to get it repaired right away
Anthony SharpDropping off a trailer after hours and without a trailer jack is difficult to do by oneself. Offering trailer jacks to customers would be an excellent opportunity to improve.
Caleb CookNot sure
Jerry HarrisonGreat job no issues
Jim StaffordThe representative was very professional, courteous, quick, efficient and knowledgeable about the product.
Talib BeyVictor and BJ do a great job of taking care of the customer. They made my moving experience very easy. The truck was clean and ready when scheduled. All was very organized and professional. I will certainly rent another truck from U Haul when I need one again.
Walter PaprockThank you for your service. I have use this company twice and has enjoyed there service. Merci.
Tammy Mooreeverything went great
Regina RhodesVictor and BJ do an excellent job of taking care of their customers. The U-Haul/Pinnacle Storage facility is clean and organized and very well run. Truck was great and my storage room is super clean and conveniently located.
Walter PaprockI had a good experience overall. Representative was professional and courteous. The truck I had reserved was not returned by customer, the representative gave me a larger truck for the same price. Everything went smooth.
Barry OldhamVictor over at Pinnacle Storage/ U Haul does a great job !! AWESOME SERVICE
Walter PaprockMaybe a key drop box located nearer location where vehicles are park.
Cathy WallTruck we were given is getting old. Has an intermittent electrical issue in the dashboard. Might be time to retire it.
Thomas McNultyI was not offered this location but I chose to go there because it is close to my destination and the people are friendly and accommodating. Why would I drive an extra 12 miles just because you prefer that. What happened to customer preferences.
Carl WheeldonNothing. Service was excellent! Professional and helpful! Give stars
Annie ScheeleThe early "pickup" (8:00 AM) was a mess. I had to wait for the regular hours at 9:00 AM to get the keys for the truck because the U-Haul website "froze" several times.
Charles CosgroveThe staff was very friendly and even apologized for what had happened with the vehicle pick up.
Thomas HenningsThe physical site was wonderful - the online app to check-in before the site opened was absolutely horrible, Took me 50 minutes and 2 calls to UHAUL cust service. Horrible. Will never do again.
Michael HorneThis location was closed for holiday. No applicable comments.
Michael AustinExcellent
Dale DoanDon't rent vehicles without cruise control for long distance moves. Gas pedal placement made maintaining speed agony for long legged person.
James DavisNothing the establishment and the employees are wonderful cant complain!!
Phillip AllredCustomer service was the best.
Leo SochanekClean and reliable equipment
Leo SochanekThe local staff offered excellent service!
Shawn McculloughThe in West End did not want to hook the trailer up to my car they said they weren't allowed everything was so rusted they had to get WD-40 and bang on it they couldn't get the hitch attached because the rust we couldn't get the trailer door open because the rest they were not helpful at all they did not hook up the brake lights they told me to go to O'Reilly's and hook up the lights they were not good friendly efficient and I certainly would never refer anyone I liked to that place again
judie jacksonI have a picture of the tire pressure in one tire being 3,3 psi of air. I noticed after we loaded the trailer it looked almost flat. Luckily I have an air compressor but what if I didn't?
Matthew FranksVery patient, we rescheduled twice and then chose a larger trailer. They were kind and accommodating.
Sandi JohnsonDo better at finding trucks and locations closer to customers.
Donna BarkerThe staff couldn't have made the drop off any easier or smooth.
Thomas KalliioExcellent
Dale DoanStaff was very pleasant and helpful.
Wesley JamesWhen we arrived the mobile check-in repeatedly told me that I was not in the correct location, however we were standing right at the door of the location. I tried over and over and even restarted my phone. It still gave me an error. Thankfully the employee of the store happened to be arriving early to work (8:15am) and he got us checked out very quickly. If it wasn't for him coming to work 45 min early we would have been sitting out there waiting an hour. Will not use the mobile pick up again.
Laura RotondoThe trailer I was given had broken straps and every time I ask a question the guy kept saying I am just a distributor. we don't do that.
Michael BramblettEverything was good thank you for your service and all that you did. I will get it again when I need you thank you so much .
Wendy Kennedy