Le client n'a pas laissé de commentaire.
Melissa H.
Customer Reviews for Pit Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Friendly and helpful
coby M.Maybe make your online reservation work a little better.
Chris L.No suggestions, everything was perfect.
James B.I rent all my equipment through this locaition. They are friendly and fast. Keep up the great work! Pit Stop Chickasha
Donald T.Very satisfied
MARK R.They were nice and helpful!
Misty L.One tire was almost flat, maybe check the equipment before you let it go out.
James N.Everything was good
Melody R.Not a thing.
hal B.I wasn't given a copy of a contract. I wasn't told there would be a fee for returning the truck after hours. In fact I was told it wasn't a problem. I wasn't even told where to leave the key. The woman in the office was far more concerned with helping her mechanic find an air filter for a Kia Soul than actually assisting or explaining things to me. Apparently I was also charged for fuel without being told.
Michelle C.I spoke with someone on site 3 times to confirm availability of the truck I needed for my move.. The third conversation I made a reservation for a pick up a truck at a certain time. When I arrived at that time I was met by a gentleman that said the person I spoke to left for the day and that he and another gentleman knew nothing of my reservation or how to make one. Even though all of my contact information was provided noone called me. I took off work early, I paid movers for their gas and time. I was told to return at 9 a.m. the follow day and was met by the same gentleman and was told the person that I needed to talk to was on her way. Again I waited 30 minutes and no call no show. I asked the gentleman to have someone call me when they arrived because again I had cleared my morning schedule and paid movers. I never got a return call. I waited a day because I couldn't afford to keep playing tag. I called the 4th day and was told there were no trucks available at this location but they could locate one, but I would have to pick it up there and could drop it off at this location. I was told all I had to do was call myself to confirm that the truck was available and I did. I was not told that I would be charged by both locations. At the time of the reservation being confirmed I told them both that due to their causing a delay in my move it would be more than a 1 day rental. Both parties still never said there would be charges from both locations. I ended up keeping the truck for 3 days and was charged a 4th day because this location documented that I turned it in 8 hours past the time and it was 1 1/2 past the time. I've dealt with UHaul several times at different locations and was never charged a full day for a few hours. And I returned it with more fuel than I was supposed to and swept the trailer out. I pulled up my receipt from the pick up location it's not itemized. Not acceptable. When I dropped off the truck there was a gentleman in there who was not very polite either. Don't know if he was a customer or an employee. Very poor customer service overall. I have filed a claim to dispute the charges and have not been contacted by anyone on behalf of UHaul.
terry D.Nothing,it was all good.they will be happy campers,with u haul.
Gayla H.Give me the dolly I paid for.
Jalisa C.Cab was very dirty, I have to sweep out the Caro box before I loaded my things. The lady that helped me said she double booked and she then said I had to bring truck back after me calling and te
Joshua E.Great location, friendly staff and will certainly use them again for future needs
Michael T.Another agent to help customers
Jerry C.Best Place to Rent!!
Chalmers R.Nothing thank you
MARK R.Such sharp caring people. Give them a raise
Lorrie S.The location did not have an appliance dolly or utility dolly. If they had prepared the truck earlier in the morning or the day before I had arrived, I would have had time to make adjustments to my plan. We moved a very heavy desk and dresser thay was made by my deceased grandpa by hand down stairs. Without the aid of an appliance dolly, this was not only an unnecessarily difficult task but we also risked damaging the family heirlooms. In the face of this large issue, they also left the furniture pads by the door of the office instead of taking them out to the truck. I know that sounds like a small thing, but the least they could do was take them out there for us. Penske dealers always have all the items ready to go in the truck prior to my arrival, which is one reason I will be using them again instead of uhaul. Or at least not this pickup location.
Andrew D.The owner of this location rectified a problem caused by the corporate office. One hour delay instead of three.
JAMES P.The drop off location and very poor lighting as it was very late at night when I dropped off. For a woman with small children it was a little scary getting out of the vehicle
fraconda T.Excellent service à la clientèle. Very friendly and accommodating. Je les recommande fortement.
BRYAN V.😁
Mischele K.BEAUTIFUL BEAUTIFUL PEOPLE VERY HELPFUF
valrie J.Truck was dirty. Inside hadn't been swept. They opened at 9am although received phone call the day before and email saying opened at 8am. When I asked about this - was told. Yeah. Uhaul opens at 8 except this one we get here at 9. Will uhaul cover the hour labor I paid for my Movers that just sat there waiting on truck? I doubt it. Very unprofessional. Do not recommend.
Brandon J.Unit had quite a few dry leaves inside it when I picked it up, and had a "screw" missing in the floor that could allow road spray to get into the interior on wet roads. The after-hours return procedure is extremely faulty - both on the app and on the website. I had to start over several times and eventually had to complete with a CSR on the phone.
Russell C.Do there job.
Patrick K.Nothing at all, I've used you twice for a reason. Your all super nice when we come in and I've never had any problems. % satisfied
Samantha M.Very professional and helpful.
Jim G.No comment. Was closed when I go tthere, just dropped off truck and put keys and contract in drop box.
PAMELA H.Was told the gas was almost full, it was only on 1/4 tank and was charged for a full tank of gas.
Teresa P.Great customer service. Highly recommend.
Stephen H.Excellent
carrolyn P.I didn't get my dolly it wasn't in the truck. Upon dropping the truck off I realized it was outside the shop instead of in the truck. I wish I had been informed of this so I had known.
ANGELA D.Merci
MARK R.Merci
MARK R.I was promised a cb from sup never got it. My reservation was all messed up and you billed me more than 3 X the amount made on resorvation. I will be reporting U-Haul to BBB AND SOCIAL META
Patricia J.Great people to work with
Clarence L.Aucun
MARK R.Always no issues. Highly recommend this place!
Frank M.I will be Renting again for one more trip thanks to all for a great rental experience
Clarence L.Had a wonderful experience, would highly recommend.
Charles D.Getting a truck was a very easy process and the staff was very friendly and helpful.
Randi N.A better app experience. There were glitches in the app
Candice H.The staff is really great at getting you set and on the road quickly.
lloyd K.The location and people were fine but the truck was out of alignment, tires had no tread, and had trash from previous customer or driver.
Zachery G.