Évaluations des clients Pit Stop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pit Stop

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Darby K.
Évaluation :

The inside of the truck was dirty. Sticky steering wheel, some kind of drink had spilled a little, etc... Just overall a little grimy. When I got the truck home I had to wipe it down with Clorox wipes. Normally I wouldn't complain but we're in a pandemic! Also the guys in the store were not wearing masks.

Gary B.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A.
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis S.
Évaluation :

Le client n'a pas laissé de commentaire.

DEXTER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Janet H.
Évaluation :

The entire process was smooth. We had no issues or problems. Easy in and easy out.

Angela P.
Évaluation :

There were metal shavings in the rear of the truck. Look like a metal shop had been in operation. It is extremely difficult to speak with a person at uhaul Waited twice in excess of 20 minutes. Unacceptable

RICHARD E.
Évaluation :

Truck was dirty inside cab,all agent offered was to take one photo to document. With the current COVID pandemic this was unacceptable. Spent time and resources cleaning interior the first day instead of loading..I called the area Manager left a voicemail and have never received a call back..I checked the truck before leaving and found no oil on the dipstick,call for UHaul and a roadside agent was sent out, the engine required one gallon of oil. The truck was only driven several miles from picking it up. I had planned on leaving early and this postponed my departure by several hours. Together with the cleanup I have 4-5 hours of my trip delayed because the truck was not ready to be rented when I received it.

renee D.
Évaluation :

Le client n'a pas laissé de commentaire.

Larry B.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBORAH M.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey D.
Évaluation :

Inside cab and cargo area were dirty. I had to use the yard blower to clean out cargo area.

Sandra T.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter S.
Évaluation :

Not very clearly marked where to return. It is co located with a gas station. He was understaffed and had me bring in the blankets and hand carts, which was fine. He said he would check me out when he could, but he was short staffed. Two days later I get an invoice for a late return. It is still pending on my credit card, but they said I won't be charged after I called and asked... we shall see.

Spencer W.
Évaluation :

Le client n'a pas laissé de commentaire.

karen G.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael A.
Évaluation :

Wasn't our choice location. It's a gas station with 1 employee. Gas customers come first so you are interrupted every 30 seconds while trying to get the uhaul

Michael S.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles S.
Évaluation :

I was surprised when the representative did not hook up the trailer. I've rented from U-Haul many times and never had to do my own trailer hook up. Not a huge issue, just surprising that the service culture has changed. I chalk it up to being a neighborhood dealer and not a U-Haul center.

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

George H.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard C.
Évaluation :

Overall, a very pleasant experience from pick-up to drop-off.

Travis P.
Évaluation :

Fantastic service. Very friendly and helpful staff.

William B.
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

This location is not a full service U-Haul location but a gas station that offers U-Haul rentals. Dropped the unit after hours; clerk took my name and the trailer tag number. The U-Haul agent called out of work the next day so I'm hopeful that I get full credit for the return being on-time.

ford L.
Évaluation :

Very convenient and open on Sunday.

Kevin B.
Évaluation :

Le client n'a pas laissé de commentaire.

Rod S.
Évaluation :

My reservation was made and confirmed at a location much nearer to my home and changed at the last minute. I don't appreciate that at all.

Charles B.
Évaluation :

Le client n'a pas laissé de commentaire.

William M.
Évaluation :

Pick-up was smooth. I checked in online so that helped. Drop off was uneventful. Agent was disinterested. Not rude, but definitely not as nice as the pick-up agent. Never thanked for my business after returning everything in good order.

Jason C.
Évaluation :

Very easy

Michael B.
Évaluation :

Drop off took a long time. Staff had to stop checking me in on several occasions to help other customers. I returned the truck with the correct drop off fuel. However, when the truck was parked on a hill, the gauge read below the drop off fuel quantity. I was charged additional for this. When I pointed out the error, the staff was unable to rectify the situation.

Jermaine D.
Évaluation :

The truck had a mouse on it when I first got it.

BRIAN M.
Évaluation :

I informed personnel at this location that this trailer needed to be taken out of service due to safety issues. Personnel alleged he would do so. Cordial, accommodating.

Larry D.
Évaluation :

Manager/worker has very bad customer service. I had a few issues with the rental and lost his temper. Will never recommend this location.

Barbara M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy T.
Évaluation :

Le client n'a pas laissé de commentaire.

Steve S.
Évaluation :

The personnel there, especially the supervisor, is very unfriendly. She needs training customer service

JASON K.
Évaluation :

Keep it up.

denzil M.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

timothy B.
Évaluation :

Le client n'a pas laissé de commentaire.

Grant Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward K.
Évaluation :

Truck was infested with ants due to other customers not cleaning up after themselves.

Ahkibah K.
Évaluation :

Le client n'a pas laissé de commentaire.

Lenor K.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy S.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

Le client n'a pas laissé de commentaire.

James W.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN G.
Évaluation :

I was charged twice, we have been on hold to your 800# since 10am, I have been trying to chat online for an hour, no response, no reply, no answer on teh 800# Unbelievable - the location was fine, the trailer was fine, NO response from customer service is terrible - please coorect the double charge so I do not have to dispute it with the credit card company.

Nicole V.
Évaluation :

Le client n'a pas laissé de commentaire.

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael K.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G.
Évaluation :

Le client n'a pas laissé de commentaire.

Joffre B.
Évaluation :

Le client n'a pas laissé de commentaire.

Don C.
Évaluation :

The lady who helped me was very efficient, helpful, and pleasant to deal with. Kudos to her!

James K.
Évaluation :

Very good customer service

Mark G.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel M.
Évaluation :

I appreciate the after hours drop off option. I am curious about the policy of providing 9/16ths of a full tank instead of a full tank. Also wonder about what you do with the extra gas. In my case, I returned with 12/16ths of a tank. Do you siphon of the extra 3/16ths?

Debbie W.
Évaluation :

Great first time experience for a rental truck I'll always go there so long as he rents them!

Fred P.
Évaluation :

Le client n'a pas laissé de commentaire.

Shawn K.
Évaluation :

Le client n'a pas laissé de commentaire.

Barbara A.
Évaluation :

The young woman working there was extremely helpful and very sweet. No complaints at all.

Marie T.
Évaluation :

Le client n'a pas laissé de commentaire.

John W.
Évaluation :

Le client n'a pas laissé de commentaire.

CARDELL H.
Évaluation :

No recommendations for improvement for this location. Everyone I worked with was friendly, helpful, and professional. I will return to this location for any rental vehicle need I have in the future.

Tobias W.
Évaluation :

trailer raggedy straps broke vehicle slipped off

Peter S.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard S.
Évaluation :

Le client n'a pas laissé de commentaire.

Max H.
Évaluation :

Employee had no clue. Very frustrating transaction.

Samuel H.
Évaluation :

We didn't receive the furniture pads we asked to rent, but were still charged for them and cannot get a response regarding a refund. Otherwise, everything was fine.

Bellis V.
Évaluation :

Le client n'a pas laissé de commentaire.

Dian C.
Évaluation :

Nice guy. Very helpful.

Ron H.
Évaluation :

make the side mirrors more adjustable. There are lots of blind spots so being able to move the mirrors would have been very helpful. Otherwise is did a great job.

SANDRA M.
Évaluation :

Friendly,eager to help

PAULA E.
Évaluation :

There were two women working there and they were friendly. One of the women did not know how to unhook the trailer from my car. The other woman kept twisting the knob clockwise to unscrew it. I had to unscrew it myself.

Ruben S.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas L.
Évaluation :

One female working and had to wait on other customers in the store, even though I had been there first. She had problems using the computer, and could not credit me for the unused blankets. Would not use this location again.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

Deborah R.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith S.
Évaluation :

Le client n'a pas laissé de commentaire.

Judy F.
Évaluation :

I rented 6 moving blankets and 5 were very damp and 1 was too wet to use. I rented the truck around 10:00 a.m. and returned it by 6:00 p.m. and Uhaul charged me for an additional day of use. Apparently the computer automatically enters 6 hours instead of 12 hours. I was overcharged.

ED K.
Évaluation :

Did not have any blankets at the site. Had to go to another location to get them. Not good, especially when not notified ahead of this fact.

james W.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris T.
Évaluation :

I'm sorry I forget the clerks name, but she was super friendly, knowledgeable and helpful.

TERESA S.
Évaluation :

While we returned this truck 12 hours early with the gas registering exactly what it was when we picked it up we were charged a 30 fee for gas. I drive the truck and KNOW it had the same amount. Penske will be getting our future business !

Johnny S.
Évaluation :

Excellent customer service and perfectly running/clean equipment.

James F.
Évaluation :

Le client n'a pas laissé de commentaire.

ZANDRA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott M.
Évaluation :

Le client n'a pas laissé de commentaire.

Dantz F.
Évaluation :

Le client n'a pas laissé de commentaire.

Ron G.
Évaluation :

Le client n'a pas laissé de commentaire.

MATHILDE D.
Évaluation :

make the dropping box more visible

DELL J.
Évaluation :

Le client n'a pas laissé de commentaire.

Kristin T.
Évaluation :

The employees were helpful both when I picked up and returned the truck. I did think it was a lot for them to be manning the cash register for the gas station as well as assisting me as a U-haul customer.

Jeremy T.
Évaluation :

Le client n'a pas laissé de commentaire.

robert M.
Évaluation :

I have got to give Chris (the routing manager) a big thumbs up ,,,I had a 911 situation and he handle it very well, I could have not been more pleased.

Tonya D.
Évaluation :

Wonderful experience. Glen was easy to work with and very knowledgeable about his job.

Non reviews have been submitted for this location.

Retour
Haut de la page