Évaluations des clients PitStop EZ Mart
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de PitStop EZ Mart
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Javier M. le
Easy to find and identify
angela H. le
I was unable to acquire a receipt for the final cost.
John J. le
Stephanie, the owner, was a delight. Made my moving process so much easier. I will definitely return to that location for future moving needs.
Lelia B. le
Very friendly staff and wonderful service. They provided wonderful customer service and even made sure we got into the rental without any trouble when we picked it up at night.
Jody W. le
Experience was fine
Jason K. le
This location offered a clean truck, a courteous staff, and reasonable pricing.
David S. le
Excellent service, very good truck, shady part of town but still would highly recommend.
thomas A. le
The guy who took care of me was friendly and very professional who didn't mind shooting the breeze for a few minutes.
Marcus A. le
The location was good but U-Haul overall has been really terrible the last few times I used it. I was even flagged by U-Haul for a problem that was caused by an employee at the store as a personal attack. I've had 2 different CAFs open that were never fully addressed and the time you did refund money that should've never been taken, it took a full week or longer for it to be sent to my account. This is unacceptable and this last problem has shown me that I should never use your services again
Jose Walter P. le
Good and fast. I recommend this location .
clyde C. le
made a reservation face to face a week in advance......arrived Saturday morning to pick up the trailer and there were NONE.....seems like a nationwide corp like uhaul would have some traffic controls ??
sharetta T. le
NOTHING
Tom M. le
Other than the other uhauls there i would not have known that i was to drop it off there.
Robert R. le
Overall, my experience was good. The drop off site was very accommodating.
kimberly C. le
When we arrived, the truck was there but no keys so we were sent to another uhaul 10 miles away. Supposed to not get charged for the mileage because I only had to move from one place to another a mile away which is why I chose the 2nd street location. I was promised no extra mileage would be placed on there because it was uhauls fault. When I took the truck back I was charged 30+ miles. Because a new person was there. I've used uhaul my entire life. This was the worst service I've ever received.
james M. le
Wonderful agent and was very helpful in attaching the trailer.
lisa J. le
Again a nice pick up place and they were nice but disappointed that U-Haul it’s self did not work with me to mend the issue that they created and I was out more money then if they had recommended a larger size truck. There was no accountability for their air they just blamed it on the computer and letting them know what size to recommend. Will not be using U-Haul again as I was extremely disappointed they did nothing to help rectify the situation.
kelly W. le
Great Service ! I would highly recommend them !!
Christina M. le
Attendant did not know how to hook up dolly. When I went back in after hooking it up and let them know that the light on the right side was not working properly I was basically told there was nothing they could do about it.
Jennifer S. le
This location is in convenience store and I felt like we were in the way of customers. The staff was EXCELLENT, but location not so much.
Andrew F. le
very welcoming site host. The UHAUL customer service dispatcher was AMAZING helping to find this location when my original location was closed by the time our flight arrived in Ohio.
Jose O. le
Excellent customer service very nice very attend it
john A. le
The actual location did good, but the reservation person told me that a full size box spring and mattress would fit in the trailer. It was raining, it was night, we were relocating a person in a hurry from a unsafe situation and it didn’t fit. Had to unload items, return the smaller trailer, get a bigger one and start over again. The person at the store was very helpful.
James E. le
Service was great! Friendly staff!
JOSHUA B. le
Snow on vehicle not cool.
Thomas T. le
The owners were awesome, they went out of their way to help us out when we got stuck in the front yard. Good, honest people, we would recommend it over the other locations in town!
Jerry E. le
Nothing else was needed. Quick in and out service. Great customer service
Matthew K. le
Called ahead to reserve and ended up talking to someone at a call center not at the pickup location . They reserved the wrong size truck. When I arrived to pick it up, it took over a half an hour to get checked out because the key was locked in the back of the truck with a padlock that they were unsure of the combination. Wouldn’t recommend this location to anyone.
REBECCA E. le
The three employees at this location absolutely made my day! I was extremely satisfied with my service here. They turned my terrible morning into a wonderful, productive day. I will return to this location for my future Uhaul needs and most definitely will recommend the Vannest location.
Jeff H. le
none
robert M. le
I've rented here twice this month and both times my experience was great. Nice trailers and very nice people!
Robert M. le
Make repairs to the parking lot. Several large holes that need attention
jay B. le
The service was too notch... But they price gouged me on a hitch for my truck, and they put on the insurance on the trailer and said that I had to have it... Even know my insurance covered every thing....
Robert M. le
Very friendly people and my rental trailer worked great!
Kevin K. le
Really take care of the customer!
Martin W. le
My original pick up location did not have a trailer for me. I was not emailed as to the new pick up location. It took time out of my day to call and arrange anther trailer at another location 30 minutes further away. I'm sure there was a closer location that had a trailer, but was not offered. I'm sure there is a process in place to advise customers of different pick up locations, but it failed me in this instance. I rate your process as AVERAGE
THOMAS M. le
dropped off after hours, not in great area
elizabeth L. le
No need for improvement!!
Gary B. le
Everything was great! Keep doing what you're doing. Thanks again.
DEJA H. le
I felt like this uhaul charges more than other ones I deal with uhaul a lot and never have a paid so much for 1 day and so much extra for being 2 hrs late
Martin L. le
Very freindly
Jeffrey W. le
The trailer was new, but had a temporary license plate that had already expired! The renting location discovered this after all paperwork was completed. I took the trailer to another location for an exchange, but spent 3 hours to complete the exchange (calling/driving/exchange/driving)!!!
Mike B. le
Send them there
Patricia S. le
The entrance was not clearly marked and the door in the back looked lik it had gunshot holes in it. The customer service was very good
WILLIAMS L. le
The clerk was awesome very courteous and friendly. Got me in and out asked if i needed anything else for the move to make sure i had everything i needed. great experience.
LINDA T. le
We received warm and friendly service picking up and dropping off the truck we rented.
THOMAS C. le
The trailer was in pretty rough shape overall and needed some attention.
david R. le
Would be helpful if everyone knew what was going on. You could tell them that you were dropping off a trailer but no one came out to check and see. Would be a waste of time to carry the uhaul so called insurance. How would they know the condition if you never checked it in the first place.
Kimberly F. le
The employees at this location were very nice and helpful. I was impressed with the cleanliness of the truck. I must definitely will recommend this location to anyone. I will use them again if the need ever arises.