Le client n'a pas laissé de commentaire.Michael W.
Customer Reviews for PitStop EZ Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
everything went smooth-I would not change a thing.Rebecca O.
Double check all returnsCharles H.
Le client n'a pas laissé de commentaire.Eduardo S.
Le client n'a pas laissé de commentaire.shaun A.
Ive been charged 2 separate times. Once when picking it up qnd then again when i dropped it off. What was supposed to be 165 total, turned out to have an additional 190 something charge when i dropped it off. So it was a total of 355 and for no reason. I did everything like it was supposed to be doneShannon W.
Excellent customer service and friendly staffJoseph K.
Le client n'a pas laissé de commentaire.James P.
She was the sweetest person you could ever ask for to be dealing with you Paul stupid smart intelligent knew what she was doing made us feel like we would get home I will highly recommend people using her U-Haul service to everyone that I come in contact withJohn C.
Left light/turn was out.Robert M.
Le client n'a pas laissé de commentaire.Annette D.
Le client n'a pas laissé de commentaire.Mark J.
I barely used any gas was almost charged an extra $50 for a gas refill. I went and put $30 worth in it, all I was told was make it close when I brought it back. It was off by about 1 gallon and was told either pay the fee or put more in. That's fucking outrageous.Kevin S.
Everything was ok. The only issue I had and to be honest it wasn't really a big issue is that the truck felt extremely old.Alain M.
Exceptional people, friendly and knowledgeable.James S.
Le client n'a pas laissé de commentaire.MICHAEL J.
Le client n'a pas laissé de commentaire.Bruce F.
Everything was fine with the truck - however I requested an appliance dolly with the strap specifically for appliances. The dolly that was in the truck had no straps and a $900 dryer was dropped twice trying to be carried onto the truck and is now trash. I was extremely unhappy with this but we didn't have a choice due to time constraints with moving.Blake M.
Le client n'a pas laissé de commentaire.Christina C.
Le client n'a pas laissé de commentaire.shaun A.
The worker was rude. Didn't have the right stuff I already paid for so I had to pay more for an upgrade. Should not have to pay for something if else Bc you don't know your inventory.AMANDA W.
Le client n'a pas laissé de commentaire.JOHN B.
Very friendly and helpful staff.Christy P.
I was told one price and then almost charged double when returning it , threw the online I was charged around 70 moreMisty C.
Brakes were bad. Driver door barely closed. The young lady that took care of me was very good. Your location at William c goode in Franklin was awful. Smelled like a dead body in there.John S.
Amy was very helpful in answering any questions we had and explained the rental process thoroughly. She was very nice and has excellent customer service skills in my opinion!Devin H.
Hi the lady at the store lied just to get my money my drop on location was only 52 minutes away and she was told that when I got home to drop it off I had to call 8 times just to drop it off because lady at the store but my drop off location 5 hrs away this place is a ripoff stay away from this store please it will make your day a nightmare.Walter P.
Le client n'a pas laissé de commentaire.Byron D.
Le client n'a pas laissé de commentaire.Darius R.
Le client n'a pas laissé de commentaire.Ronnie R.
The gal working there was fabulous, but my truck was the only one there. They only had 6 moving blankets when I had requested 12. It was pretty much a convenient store. The dog behind the counter was so sweet and amazing!Susan F.
Le client n'a pas laissé de commentaire.Jonathan H.
Very friendlyYi C.
Le client n'a pas laissé de commentaire.ERIK W.
Le client n'a pas laissé de commentaire.DE'JA H.
Did an excellent job from the time we walked in to rent the rental truck the lady in service that helped us was very knowledgeable and explained everything fast service couldn't ask for anything better thank you thank you keep up the great work we will always rent from this location and recommend. Please recognize this Customer service that helped us this location could you please recognize this customer service person that helped us with our rental you may want her to teach other locations her technique and knowledge and quick service. She went over and beyond her service to us thanks again.Cheryl S.
Le client n'a pas laissé de commentaire.William P.
Le client n'a pas laissé de commentaire.JENNIFER D.
I'm hoping they make credit for me filling the truck with 11 gallons of gas for a 35-mile use. Not very customer-friendly.Mark E.
Friendly staff thanksGary B.
The location was fine but the UHaul was filthy. I had to sweep hay and dirt out before I could use it to load my furniture. The front cabin smelled of cigarette smoke and had cigarette ashes all over it. I appreciate that someone from the location called before pick up to ensure I was OK with the mobile pick up but I wouldn't recommend the location based on the cleanliness of the truck.Andrea B.
Le client n'a pas laissé de commentaire.Carlos A.
Le client n'a pas laissé de commentaire.Troy P.
Our appointment was at 9. I was having trouble getting the mobile registration to go through and the place didn't open till 20. I finally got it approved but almost 45 minutes later.Valerie W.
Le client n'a pas laissé de commentaire.ELIZABETH G.
Tell the customer if another drop location will increase the total charge. Wasn't informed and now have a fee for wrong location drop off.MICAH H.
Very professional, friendly, and efficient service, great value, great equipment. I would be very likely to rent here again if her the need arises.JAMES F.
Le service à la clientèle était génial. The truck was great. But the truck was dirty. Other than that everything was great John W.
Le client n'a pas laissé de commentaire.Mike V.
I'm not sure the ladys name that works there but she has been sweet and courteous every time I've picked up or dropped off a uhaul there and I keep picking that location because of her customer service..RAKESHA H.
Le client n'a pas laissé de commentaire.Bryan W.
Le client n'a pas laissé de commentaire.mike M.
Le client n'a pas laissé de commentaire.william S.
Everyone was so friendly and helpful. Definitely went beyond my expectations!!! Keep up the great work!Heather P.
Le client n'a pas laissé de commentaire.WANDA B.
Great customer service!!!!JOHN B.
The wait for app approval took over 15 minutes and I never received a reply to my chat during the wait. Add some sort of indication how long the wait will be.Jeff F.
Good service..good peopleLARRY R.
Great help on assisting me hook up the trailer. Great customer service and highly recommend renting from this location.Hans Z.
All was goodDarrell R.
Le client n'a pas laissé de commentaire.bill T.
Le client n'a pas laissé de commentaire.jeff T.
Very helpful getting us the price we were quoted. AmicalBryan M.
Le client n'a pas laissé de commentaire.Jack S.
Customer service is great is one of the reasons I continue to use this location. Thanks for being professionalKen F.
Worst! Charged me 160 bucks for less than 4 miles. Said no refund on deposit because it was picked up in one town a delivered in another but was not my fault. They said truck was at sharonville so I reserved it paid 160 and hour later they said we HAD to go to middletown to pick it up. Worst customer service ever. Foreign guy "Carl" clearly had no clue what he was saying....i want at least my deposit back but being told no. I will get my word to all friends and family to use Penske next time.todd B.
Ensure you have a working system. I waited over an hour to get my uhaul due to computer issues. This delay completely ruined my day.Leandra G.
Le client n'a pas laissé de commentaire.Carmen W.
Le client n'a pas laissé de commentaire.BRIAN P.
Le client n'a pas laissé de commentaire.Nilsa C.
very friendly and helpful!Robin S.
Le client n'a pas laissé de commentaire.sherry C.
Le client n'a pas laissé de commentaire.Gwendolyn B.
Le client n'a pas laissé de commentaire.Cynthia C.
Very friendly and fast in and out for pick up and drop offJonathan M.
Excellent service à la clientèleVicki M.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Greg R.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Megon M.
Le client n'a pas laissé de commentaire.randal B.
Easy to find and identifyJavier M.
I was unable to acquire a receipt for the final cost.angela H.
Stephanie, the owner, was a delight. Made my moving process so much easier. I will definitely return to that location for future moving needs.John J.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.Landyn V.
Very friendly staff and wonderful service. They provided wonderful customer service and even made sure we got into the rental without any trouble when we picked it up at night.Lelia B.
Experience was fineJody W.
Le client n'a pas laissé de commentaire.DAN C.
This location offered a clean truck, a courteous staff, and reasonable pricing.Jason K.
Le client n'a pas laissé de commentaire.gene W.
Excellent service, very good truck, shady part of town but still would highly recommend.David S.
The guy who took care of me was friendly and very professional who didn't mind shooting the breeze for a few minutes.thomas A.
The location was good but U-Haul overall has been really terrible the last few times I used it. I was even flagged by U-Haul for a problem that was caused by an employee at the store as a personal attack. I've had 2 different CAFs open that were never fully addressed and the time you did refund money that should've never been taken, it took a full week or longer for it to be sent to my account. This is unacceptable and this last problem has shown me that I should never use your services againMarcus A.
Good and fast. I recommend this location .Jose Walter P.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Jason H.
Le client n'a pas laissé de commentaire.tina B.