I've only rented from Enterprise who has a personal physically come out and review the vehicle for any damage. I would never had expected any damage upon return of vehicle. It was only rented to move a couch. I did not know that I should have taken pictures of inside and out. Very disappointed.
theresa arroyave
Customer Reviews for Plainview Mailroom
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The process for self pickup/return is too complicated. Sometimes it fails multiple times to upload photos. It would be great if some of these uploading work can be done at home before pick up.
Chen LiaoThe paperwork stated that I needed to call the number once I arrived. There was no answer and no clear instruction as to where to go. I tried the app but there no information on there. I had to call the U-Haul main number and they also were also confused as to where to leave the truck and key. I took a walk around the place/lot and finally found the U-Haul location in a back lot which was full of rats. I had to really look for the key drop box. Once I figured out where it was I tried the app again. The app kept crashing and I had to submit the check out/drop off photos 3 times. The drop off instructions should have been more specific than just and address and to "call a number".
Anatar Marmol-GagneI did full gas I have proof and they charge me almost $11 I got a van from planevew mall the guy is so so rood I need a van but i never go to that guy it was 7 days deal I gave in back in 4 days Tnx
ajit singhAntonio at the Plainview Mail room is a Rockstar! Super friendly and Helpful.
Mike StineSuper easy drop-off. Couldn't have been easier!
Scott McCauleyThe seats were dirty, I had to wipe it down with clorex wipes to disinfect. Young man was very patient with customers. Only thing is that the reservation says pickup location is at 930am but store opens at 10am. That information needs to be updated. Overall good experience.
GLADYS GUIROLAVehicle was in need of oil change as per dash light and needed to be cleaned. Understanding it's a moving van - but simply broom swept is not the level I expected.
Daniel SelmerI got the truck it wasn't as clean as others I rented in the past, there was a crumbs in the cup holder and sand from shoes on the drivers floor. Otherwise the process was good. It was a mobile pick-up before the facility was open.
John ApgarNothing. Service was fantastic. !
JEANINE LIUAntonio who is the rep at the office is very helpful and excellent.
CAROLINE RUPPIncredibly quick return - less than 1 minute.
Theodore DiMagnoAucun
JOSEPH COLAIO-COPPOLAContinue to be great. Thanks
Ezry BasharyIt was easy to rent and the entire experience was good.
Ilana SacherBigger signs
robert zuzio