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scott a
Customer Reviews for Planet Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep doing what you're doing.
CLAUDETTE OThe location was excellent. They provided top notch customer service. HOWEVER, the trailer I rented was not worth renting. There was a crack in the wall, and the unit was infested with fire ants. When I tried to find a replacement trailer, I was redirected to another facility who said they were told to "wash it out". Essentially, they assumed I was not bright enough to tell when a trailee simply had a few ants inside versus a trailer with an actual infestation. I felt genuinely offended by this, and I feel as though I was treated not like an actual customer, but someone who waw beholden to a corporate mess. Like my transaction did not matter to the company.
Patrick BA lot of construction and the manager was not on location. Had to call for instructions on leaving the trailer. She did email me my receipt.
Danny MVery nice people, the employees were amazing, efficient & courteous, hard to find that anywhere, I will definitely recommend planet storage to anybody, just because of the employees!
Ethan SIt was a pleasure utilizing this site. The truck was new and Ms Maria was very sweet and helpful. She made the transaction so easy and painless. She was even nice enough to extend the hours of our truck rental. I will definitely use this location again. Excellent experience.
KESHAWN FWatch the gas charge. When I picked up the truck the gauge read 115 miles to empty. When I dropped off the truck after putting in 10 gallons , the gauge read 155 miles to empty. When I got my email receipt Uhaul had charged me $12 for three more gallons of gas.
Burton SSetup for a steak dinner. Haha Service was excellent. Maria did a Superb job
Ralph RExcellent as is.
Jeff MThank you again! Everything went as planned.
Audrey KThis probably doesn’t have anything to do with the location but, I ordered a dolly and there was not one there.
Holly LGreat personnel! Great experience!
DAVID SNothing. She was very very nice and very helpful in picking out the size I needed and she has really great customer service skills!
Janet LI would recommend the location to anyone. But, not for U-Haul services.
Scott KI was very satisfied.
John Tvery professional !!!
MICHAEL GNo marked areas for truck drop off, the parking lot was really small and tight fitting especially for a 26’ truck.
Kyle PEverything was smooth and easy. Great experience and we will rent again!
CLIFFORD DThe online experience was not good. The on-site location had to step in & complete the process.
Troi-Marie HFound the woman there to be rude. Just my opinion. I had gotten a call earlier in the day from a New Orleans number asking me if I was going to return the truck on time. What I brought the truck back (16 hours early & a lot more fuel than it had at start) I asked the woman if I was going to be charged for the few miles over the given amount (which was not enough to make the trip) and she said yes. I told her that I should parked the truck down the road & bring it back at the contracted time, she then handed the keys back to me & said go ahead. I then called the New Orleans number and was told nobody called me from that number, & yes I was going to pay for the extra mileage.(it was only $3,2) the amount wasn't the problem, I just don't like being marginalized.
John NLower the price
Elaine FThe return was not easy because it was after hours and the link did not work... Maria was very helpful and extremely friendly. She fixed it! And was very accommodating....
Arthur CIt was easy find, and, once we downloaded the app, easy to return.
Willa WTo much paperwork.
Curtis CThe parking lot was very small so I had to park somewhere I wouldn't normally because I didn't want to block the gate to the storage areas. It's not their fault though.
Gary Jjust keep doing what you are doing, along with your employees, .your companies will continue to be #1, nation wide.
Ceola SEverything is easy and no questions arose
John REasy turn in, great customer service as well.
Lee RMy feeling have nothing to do with U-Haul but with the storage facility. I have left messages for information/assistance, and no return calls, business goes else where.
Robert LReplace the lazy manager.
Gary EI think the site did an outstanding job.
bobby SThe dropoff key slot is hard to find
Hua LWhen we did the pick up the contract stated 12:45 but an employee's car was blocking the truck so it was not given to us until 1:15. Then when we arrived to the moving place the floor was all wet and we had to mop and some of our boxes got wet. We then returned the truck the next day at 12:50 we were charged for two days even though we returned it on time. When we told the employee she said they would refund the money and so far they have not gotten back to us to do that.
David PI was so thankful for being able to drop off even though the location was closed!
Bernadette CNo need great service
angie nNothing the attendant was exceptional and accommodating.
Willie Pa woman handled everything. she could fix the issue. she told me, take it to the slidell and they will remove grease from my trucks adapter, I did as she asked. in slidell, the tech said the grease is normal and he did fix the turn signal that was not working on the left side PLUS I needed a new tire. the tire was almost ball and warned very uneven. PLUS the other 3 tires were very under inflated. I think you need to do something about that location before someone gets hurt on the road. in my opinion, I think the trailer was not inspected when it was returned. next time I will only do business the UHaul in slidell. they treat you w/respect!! PS:you need to call the UHaul in slidell on gause and I-10. AND the tech in slidell did a very good job!
wayne sLady working the store was very inexperienced.
Michael BFast, friendly service!
Douglas SThe lady at the front desk was amazing she helps me with everything I needed
tyler sI picked Uhaul because the last time I moved, it was really affordable. This time however, my mileage changed from 0,69 cents a mile to 0,99 cents a mile. I was under the impression that it would be the same price. I will be considering a different carrier in Jan '17 when I move again. My overall price went from $130 to $171 for the exact same truck with only 15 miles difference. NOT HAPPY!!!!
Shanda FI always have a great experience here!
maria mThe customer service was excellent!!!
maria mMy experience was a great one!!
LINDA GNothing. Great customer experience
CRAIG CConvienently located.. The staff is courteous and helpful.
michael fExcellent service with a smile. I couldn't have had a better experience!!!!
William BOther than feeling VERY mislead by the price of the rental, which was NOT given to me by the place I picked up. The Internet said on the uhaul reservation website at the time of reservation that i would pay $125 LESS than what i actually walked out paying. I called a location closer to me but thry didnt have the size i needed but did book me with the one not too far out of my way. But the booking store also told me wrong. She said bc i was paying with cash, that it would be $100 deposit in addition to the $54,95 But that i would receive that back upon return of uhaul in same shape i received it. I am not complaining and i did happen to have an extra $100 on me, but when you walk in a place expecting to pay $54,95 and you are told your final price of $177 and change, yes thats a culture shock almost. But like i said, im not complaining and i was fortunate to have the extra, other than that it was a good experience, staff was courteous and professional, and i would use again and will recommend them out. Thank you for a good experience with Uhaul for my very 1st time! God Bless, Emily Treadway
EMILY TWe were supposed to pick up our trailer from the main U-Haul location in Slidell. We reserved it 3 days in advance and on the day we needed to pick it up they called and sent us to this location. The woman was pleasant but we really needed to pick it up at 7 and not 530, so that was inconvenient. The woman did not hook up the trailer for us. We prefer the main U-Haul location because they hook up the trailer and check that the lights are working. She came back out as we were leaving to do a visual check that the trailer was hooked up. She was nice when we dropped the trailer off the next evening.
AARON J