The Man at Platinum was going to give me an upgrade from 15 ft to 20 ft at 15 ft rate because the 15 ft was picked up by uhaul right after I got there. On his computer it ask for reason for price adjustment but would not let him put anything in. Y'all need to get that corrected.
TRAVIS M.
Customer Reviews for Platinum Auto Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing negative to say about this location. The staff was awesome and the whole pick up/ drop off experience was pleasant. I'v used them before with no problems and will continue to use them.
Donald R.Easy drop off. Good location.
Jeffrey H.Treat other customers as courteous as you did us!
Judi M.Andrew was awesome. He was very thorough threw out both the check-out and check-in process. I would definitely rent again from this location and will recommend Andrew and this location to others.
phillip H.I had no issues with my pickup are dropping off with my rental unit. Very pleased with both places my agents were very helpful and nice folks. The unit I picked up pulled like a dream and excellent shape and clean. ( Excellent )
Kevin A.The first place I went to pick up. The catalytic converter was cut off the truck. I had to drive farther to pick up another one witch cost me more mileage they did bring down the rate of the truck. But it still cost me about the same because I had to drive farther to get the truck
Christopher D.Right off interstate, easy to find
James S.Trailer was already hooked to the truck which was facing outward -- this was nice because I did not have to back the 26-foot truck out of a tight area -- I merely pulled it straight out onto the road. I appreciated that.
JOEL M.They are dishonest and don't need to be lieing to people about the gas I will never do buisness again with them
Nathan S.They didn't show me the truck if it was clean or not. If it had damages being done to. The truck already was damaged because there is a sticker with an “x†on it. They're trying to charge me for the damage but it was already there. They also didn't tell us we had to take pictures of the truck before we took it. The lady asked for my number 3-4 times but she still got it incorrectly and tries to blame me for not getting it correctly when she said age had it correct.
Esperanza P.It was a great experience
Georgia B.The man was very nice, helped us out a lot.
Cynthia F.The Uhaul equipment caught fire and customer service could not provide roadside service. I had to unload and move on my own.
Thomas H.Outstanding customer service, they were the only UHAUL in the Birmingham Area with an Auto Transport available for 2 or more days. They stayed a little after closing to help me and my military family out. Thanks again!!
Eugene M.Clean the facility and be more personable
Matthew P.I returned the truck after hours. I never saw the inside of the business.
Sherry Y.Platinum Auto people were really nice and friendly, which helps when you are moving and have a lot of things to do.
Marchelle W.Great service....The best
Lynette M.Good experience overall other than they had forgot to put the furniture pads I ordered in the truck.
Josh G.Probably wont use the service again. Price was to high for the product.
Jason D.Great service
David E.No issues. Fast straightforward return process.
BOBBY S.Very friendly staff !! Great prices
PAUL E.Please inform people that they will need references for phone pickup before they are standing in the rain trying to take pictures and list references.
Ned B.waited 30 min while in the equipment trying to change location. The location change fee is ridiculous. I was in a different city entirely and was not aware of the changing location fee. Was told by the pickup location that it could be changed. Ended up going over Mileage to return the Uhaul to the location he selected.
molly H.Excellent, friendly customer service. If you have a reservation the owner will come out to greet you. Explains everything about the equipment.
EUGENE S.Nothing. Excellent customer service.
EUGENE S.