Évaluations des clients Playa Vista Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Playa Vista Shell

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ROBERT M. le

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Have a conversation with the gas station attendant that manages the keys to the vehicles. He is very kind & friendly to the other patrons that frequent the convenience store. For some reason there seems to be an issues with him handing over the key to said vehicles when I show him my confirmation number including the address to the Playa Vista Shell station and pickup time. His remarks after reading the notes on the smartphone application 1st time around were (in sarcastic fashion) “did you make a reservation?” The second time “this is really strange, I’m gonna call the guy!” Forgive me for my ignorance, perhaps there have been a rash of U-Haul Vehicle thefts from this location whereas the individual that completes the mobile check out process, shows the confirmation, then steals the vehicle? I have a reservation scheduled for this upcoming weekend (the 26th) and there are two things that I expect NOT to happen. 1.) My reservation get moved last minute to the Rodeo or Santa Monica locations as it has happened on two recent rentals and 2.)That this dame attendant does not give me attitude over renting a van from a location that I regularly rent from. There should be no change in his disposition or any discrimination on his level of professionalism for any patron that enters this establishment for “customer service!” Please convey my concerns as this is an extremely convenient location and the gentleman that runs this location is extremely accommodating and professional. I love how he conducts business and appreciate his efforts. The attendant behind the counter, not so much. Thank you for your time!

Toan N. le

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Le client n'a pas laissé de commentaire.

Benjamin M. le

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Moving tools not present- did.not have any moving cloths for furniture

Laura D. le

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It's very difficult getting out of the parking lot if you want to head any direction other than north. This is the downside of the location.

GARY B. le

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Ryan did a fantastic job.

jason W. le

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I left a credit card in the cargo van and have yet to hear from anyone after leaving g several messages. Piss poor service

Rachata S. le

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Le client n'a pas laissé de commentaire.

Jamie A. le

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Truck had change oil soon light on. Not cleaned. It is a convenient location and the person there was polite. However, the vehicle needed attention. Dirty outside n inside if cab. It smelled due to old moldy food left in box under seat.

Jon R. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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The communication across the board was sub standard and as a result and currently in discussions about charges applied to my bill that are laughable (until I really get charged) at best. Very disappointed in my experience al around, need to rent a truck again in a few days, and will not be using this company again.

kate F. le

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I rented from here, no issues until I tried to return and it was refused. They said they were not accepting any returns however, we were scheduled to return there. I was contacted the next morning stating it was a mistake and that I would not be charged for an additional day to return it whenever I had a moment to which I informed him would be around 3 or 4 he assured me that it wouldn't be an issue he would take care of it to make sure the bill was correct as it was their fault and we were once again refused. I had to get on the phone with the employee to state that I talked to Ryan earlier in the day and he said to return it and we would not be charged. Just got the bill and guess what....we were charged an additional $89 for their mistake. Waiting on a call back but will likely have to contest with UHAUL or Amex

Rafael H. le

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Le client n'a pas laissé de commentaire.

Niklas M. le

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Le client n'a pas laissé de commentaire.

CATHLEEN G. le

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I was supposed to pick up the van at 2:15 but the previous customer didn’t return it until 4:15. And I was willing to overlook this, but when I came back to pick up my car that night, a big truck was blocking me in and filling the pumps at the station. The driver said it would be an hour, so I ubered home and ubered back this morning to get my car. I respectfully request that you reimburse me for the Uber rides. They’re not that much $, but I think it’s the right thing to do.

MONICA H. le

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I have rented UHaul vans and trucks at this location for a couple of years now for my toy drives. Ryan is so accommodating and courteous. They make sure everything I need is ready. I'll be using them again

Manuel G. le

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Le client n'a pas laissé de commentaire.

Francisco D. le

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At this location there is nothing one can do to improve the service. It is the best service I have ever had here. I think maybe you might use this location as an example of what customer service is supposed to be like. Ryan goes above and beyond to make a customer happy. Maybe you guys should promote him or give him a really fat raise. You need at least 100 guys like him

Francisco D. le

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At this location there is nothing one can do to improve the service. It is the best service I have ever had here. I think maybe you might use this location as an example of what customer service is supposed to be like. Ryan goes above and beyond to make a customer happy. Maybe you guys should promote him or give him a really fat raise. You need at least 100 guys like him.

Francisco D. le

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At this location there is nothing one can do to improve the service. It is the best service I have ever had here. I think maybe you might use this location as an example of what customer service is supposed to be like. Ryan goes above and beyond to make a customer happy. Maybe you guys should promote him or give him a really fat raise. You need at least 100 guys like him.

John B. le

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Le client n'a pas laissé de commentaire.

Ghassan H. le

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The contract was not closed in time and I had to waste around an hour of my time to contaxct the customer service and report that I returned the car in time in order to get the closure two days later, not so professional...

joseph S. le

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Le client n'a pas laissé de commentaire.

Jin L. le

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Le client n'a pas laissé de commentaire.

harry O. le

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This was by far the easiest and most time efficient U-Haul experience I have ever had.

Edward S. le

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Le client n'a pas laissé de commentaire.

Ryan H. le

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Ryan is a great guy. Would recommend!

Jimie B. le

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Le client n'a pas laissé de commentaire.

john L. le

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Le client n'a pas laissé de commentaire.

prescilla O. le

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Le client n'a pas laissé de commentaire.

Francisco D. le

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Le client n'a pas laissé de commentaire.

Patty S. le

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Le client n'a pas laissé de commentaire.

Cindy F. le

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The van was there when I went in and they were very helpful. This is the best Van rental place I have ever used. I would highly recommend them to my friends.

Joshua L. le

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It was great renting a van from them. Happy, friendly, informative and helpful. The van was almost new.