Le client n'a pas laissé de commentaire.
Mark S
Customer Reviews for Playa Vista Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Shell gas station
Jonathan LBest place ever
GUILLERMO VThis was the easiest rental experience I have ever had. Everything was done virtually and Ryan was able to help me get the keys in Less than 10 minutes. The cargo van was clean and very nice. At the end of my rental I made a mistake in the fuel starting point and the system charged me for fuel even though I had pumped gasoline to where I got it from and Ryan was so helpful and helped me correct the discrepancy! overall great customer service, simple, straightforward and so easy. Will be renting from here again in the future if I need another uHaul!
Karen TEverything was fine. I'm pleased the gas station allowed me to park there while I took the uhaul van.
Hooman Afront desk should be better trained on how to handle customer rentals. front desk insisted I call someone's cell and tell them I was there. Why wouldn't he call him? Was confusing. I am the customer.
Matthew LMaybe open earlier. Everything and everyone was great and very helpful. Entreprise détenue et exploitée par la famille. They make you feel like you're apart of the family also.
Trish TA good experience. Easy reservation process, simple pick up and drop off, nice new truck, no surprises at all. Thanks to Ryan and crew for making my task painless, would happily rent from this location again.
Edward RThe owner of this location was very personable and accommodating. I found it very easy to communicate with him & the team there.
Alexander JThis location has Saturdays and Sundays open open for pickups and returns which was very convenient. It is located in the same lot as a gas station that allows you to perfectly return the vehicle with the requested level of gasoline. It is conveniently located very close to Los Angeles Intl. Airport as I did arrived thru it to help my daughter move from apartments.
Bernardo CAlways a simple and hassle free experience. Thanks to Ryan
Larry SThe app glitches so much that it took an hour to get the keys. To check in was not ideal using the app. The overall location and service was great once we got help when the app failed.
Sara NWe have reason to believe an IPAD was left in the van and we were not informed of it. Obviously a police report doesn't do much good now. But it is a shame that Ryan/person who gave us the keys to the van is not so forthcoming. My number is 6304881939 if you have any questions
Kelli HThe pickup procedure was a little strange. When we arrived at the location (a gas station and car repair shop), the car repair shop staff gave us a phone number we had to call to speak to the U-Haul rental agent. That agent guided us through the online pickup process, and then he hung up with us and called the car repair shop staff to tell them they could give us the keys.
Jonathan BThis was the very best rental experience ever. Service and vehicle were amazing. Merci.
Lisa LEasily the best U-Haul experience I've ever had! Thank you!!
Meritt TWindshield wipers did NOT work on the van. This is extremely unsafe. It started raining and I was driving on the freeway and could not see to drive due to the windshield wipers not working. I feel this is extremely unsafe and can't believe I had to pay $100 to rent a van without working windshield wipers. Someone is going to end up getting in an accident from the wipers not working on that van.
Justin KSpecify that it's a Shell gas station.
KIMBA SExcellent service à la clientèle
Ron mNot much The truck had what looked like a drink of some sort thrown against it. Probably due to some homeless person so thats not in the business ability to control. Inside was clean and it ran well. Easy to check in and get the key the staff at the station were very friendly and helpful. Thanks again
Melissa KWonderful experience....super new truck, super nice Ryan at this location, and very good overall. And close to my house! All good. Thank you U-Haul and thank you especially Ryan!
Alice PVan could have been a bit cleaner - and the right windshield wiper wasn't working.
George RDo Not Go anywhere else if you are nearby! This is a very professional location. I will never rent from anywhere else. Great cinema scouting location as well! Thanks R**N
RAUL VRyan helped me a ton when I got things confused. Great to work with!
Sam Kpersonnel amical
peter vbest experience in all of my year renting from U-Haul Playa Vista Shell was well organized and the Truck was in great shape
Trent BThere’s nothing you can do to improve it everything was excellent to my satisfaction thank you very much
charles hCab of truck strongly smelled of cigarettes
Sean HHad to call somebody to drop off the key. Not necessarily the most convenient process as opposed to doing in person. Still had to go inside and wait. Online approval process is cumbersome.
Randy BThe website was unresponsive every time I tried to use it. Many thanks to the location manager for all his help during the pickup and return.
Elena KThe problem was not with the location but with the uhaul app that did not allow me to return the van because of a technical issue uploading photos. Thanks to the GM of the location who called and came to collect the keys from me personally.
Amr SCustomer service was excellent, very easy. Thanks!
Andrew BVery service oriented.
Donald SWash the vans!!!
Miguel CRyan was extremely helpful!!! I could not say enough.
Brian FBad location. Van was stinky and gas was not accurate. All bad.
Andres LSuper easy and quick. On-line return process was fast and easy.
Laura BIt was great - Ryan was great to work with and we will recommend him to others.
Kyle ONothing. It was a great experience.
EDWARD JEverything was great 👍
Archie SIt was very easy.
Cindie FRyan was very helpful and nice ! Will definitely be using this location in the future. 5 stars !
BIANCAELIZABETH PYou need better customer service phone lines. Called and was on hold for more than 20 minutes.
Robert PThe whole process was very easy and the folks working were professional, friendly, and efficient.
Aimee B