Customer Reviews for Playa Vista Shell
(Concessionnaire U-Haul dans le voisinage)

207 évaluations

8126 Lincoln Bl   Los Angeles, CA 90045

(310) 693-4361

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(310) 693-4361

8126 Lincoln Bl
Los Angeles, CA 90045

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam - dim : 9h am à 2h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The problem was not with the location but with the uhaul app that did not allow me to return the van because of a technical issue uploading photos. Thanks to the GM of the location who called and came to collect the keys from me personally.

Amr S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY R. 
Évaluation :
5

Customer service was excellent, very easy. Thanks!

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bashar Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darya S. 
Évaluation :
5

Very service oriented.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
2

Wash the vans!!!

Miguel C. 
Évaluation :
5

Ryan was extremely helpful!!! I could not say enough.

Brian F. 
Évaluation :
1

Bad location. Van was stinky and gas was not accurate. All bad.

Andres L. 
Évaluation :
5

Super easy and quick. On-line return process was fast and easy.

Laura B. 
Évaluation :
5

It was great - Ryan was great to work with and we will recommend him to others.

Kyle O. 
Évaluation :
5

Nothing. It was a great experience.

EDWARD J Z. 
Évaluation :
5

Everything was great 👍

Archie S. 
Évaluation :
5

It was very easy.

Cindie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karem A. 
Évaluation :
5

Ryan was very helpful and nice ! Will definitely be using this location in the future. 5 stars !

BIANCAELIZABETH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
5

You need better customer service phone lines. Called and was on hold for more than 20 minutes.

Robert P. 
Évaluation :
5

The whole process was very easy and the folks working were professional, friendly, and efficient.

Aimee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Ryan and team are exceptional. I found this location a few years ago and haven't gone with any other. They get how stressful moving can be, taking things to storage, et al. They're the best.

BRADLEY S. 
Évaluation :
5

Ryan at the shell on Lincoln was especially helpful! Well done!

MICHAEL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myriam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA O. 
Évaluation :
5

Truck was definitely clean enough to use, but there was some trash in the drivers side door. My appointment was at 9am, so a quick sweep of the trucks at the end of the night might have made it an even better experience. Other than that, worked great, seamless.

Christopher N. 
Évaluation :
4

Lean the interior of the cab

Richard M. 
Évaluation :
5

I downloaded the app and used that for pickup and return. The pickup was MUCH less convenient than I thought it would be.

Vida Mia G. 
Évaluation :
5

I had a great experience! Was so easy and when I called with questions they were answered promptly and in a very friendly manner. I appreciate how easy the whole thing was. Thank you so much!

MEAGAN D. 
Évaluation :
5

Good customer service

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delbert M. 
Évaluation :
5

The gas station owner was incredibly helpful and nice - I'd recommend dealing with them directly for pick up and drop off. The uhaul online check in process is a mess.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stuart T. 
Évaluation :
5

Keep up the excellent work Ryan!

ROBERT M. 
Évaluation :
5

Great experience all around!

Ashley M. 
Évaluation :
5

All ways a pleasant experience with Ryan!

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
2

The truck was dirty inside and out. We also asked for 6 blankets and got five. The staff are not very customer focused.

Cathy A. 
Évaluation :
3

Van was filthy outside and in. Clearly had not even been driven through an outside wash in months. They charged me for an “after hours fee” even though I returned the vehicle at 2:00pm. I've emailed them about reversal of the fee, and no response.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melvin Y. 
Évaluation :
3

System error caused me to wait 1hr at pickup location. Equipment rented was not in vehicle at time of pickup (furniture dolly & utility dolly), causing extreme delays in moving. No alternatives to address missing equipment at location.

Joshua P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret O. 
Évaluation :
3

Pricing

Tanisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Rental was easy to set up and van was ready at specified time. Extending rental was also easy. Ryan was great with fast responses to texts. Merci.

Jeff S. 
Évaluation :
3

Customer was charged for damage that was not made during the rental. I do not accept these charges

Debra Nicole P. 
Évaluation :
5

Awesome, effortless experience. I will use over & over again!

ROBERT M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tolga S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
5

When confirmed for a specific location, don't change the location later. This applies to a prior rental through the 800 line. Ryan, who handled this rental is an asset to your company.

Carol P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
1

the charges were the double of should be based on miles used.

Daniela D. 
Évaluation :
5

My experience is always exceptional when dealing with Ryan Abdelmessih. I will rent here until I buy another Sprinter!

ROBERT M. 
Évaluation :
5

Customer service is always the best here.

Francisco D. 
Évaluation :
5

The truck needed a wash . The exterior was filthy

Scott F. 
Évaluation :
1

The automated system is frustrating to use. Providing a second person to verify my identity delayed the process and i lost time on the rental as a result.

Trevyn A. 
Évaluation :
5

Have a conversation with the gas station attendant that manages the keys to the vehicles. He is very kind & friendly to the other patrons that frequent the convenience store. For some reason there seems to be an issues with him handing over the key to said vehicles when I show him my confirmation number including the address to the Playa Vista Shell station and pickup time. His remarks after reading the notes on the smartphone application 1st time around were (in sarcastic fashion) “did you make a reservation?” The second time “this is really strange, I'm gonna call the guy!” Forgive me for my ignorance, perhaps there have been a rash of U-Haul Vehicle thefts from this location whereas the individual that completes the mobile check out process, shows the confirmation, then steals the vehicle? I have a reservation scheduled for this upcoming weekend (the 26th) and there are two things that I expect NOT to happen. 1.) My reservation get moved last minute to the Rodeo or Santa Monica locations as it has happened on two recent rentals and 2.)That this dame attendant does not give me attitude over renting a van from a location that I regularly rent from. There should be no change in his disposition or any discrimination on his level of professionalism for any patron that enters this establishment for “customer service!” Please convey my concerns as this is an extremely convenient location and the gentleman that runs this location is extremely accommodating and professional. I love how he conducts business and appreciate his efforts. The attendant behind the counter, not so much. Thank you for your time!

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toan N. 
Évaluation :
2

Moving tools not present- did.not have any moving cloths for furniture

Benjamin M. 
Évaluation :
3

It's very difficult getting out of the parking lot if you want to head any direction other than north. This is the downside of the location.

Laura D. 
Évaluation :
5

Ryan did a fantastic job.

GARY B. 
Évaluation :
2

I left a credit card in the cargo van and have yet to hear from anyone after leaving g several messages. Piss poor service

jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachata S. 
Évaluation :
3

Truck had change oil soon light on. Not cleaned. It is a convenient location and the person there was polite. However, the vehicle needed attention. Dirty outside n inside if cab. It smelled due to old moldy food left in box under seat.

Jamie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon R. 
Évaluation :
1

The communication across the board was sub standard and as a result and currently in discussions about charges applied to my bill that are laughable (until I really get charged) at best. Very disappointed in my experience al around, need to rent a truck again in a few days, and will not be using this company again.

Robert A. 
Évaluation :
1

I rented from here, no issues until I tried to return and it was refused. They said they were not accepting any returns however, we were scheduled to return there. I was contacted the next morning stating it was a mistake and that I would not be charged for an additional day to return it whenever I had a moment to which I informed him would be around 3 or 4 he assured me that it wouldn't be an issue he would take care of it to make sure the bill was correct as it was their fault and we were once again refused. I had to get on the phone with the employee to state that I talked to Ryan earlier in the day and he said to return it and we would not be charged. Just got the bill and guess what....we were charged an additional $89 for their mistake. Waiting on a call back but will likely have to contest with UHAUL or Amex

kate F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rafael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Niklas M. 
Évaluation :
1

I was supposed to pick up the van at 2:15 but the previous customer didn't return it until 4:15. And I was willing to overlook this, but when I came back to pick up my car that night, a big truck was blocking me in and filling the pumps at the station. The driver said it would be an hour, so I ubered home and ubered back this morning to get my car. I respectfully request that you reimburse me for the Uber rides. They're not that much $, but I think it's the right thing to do.

CATHLEEN G. 
Évaluation :
5

I have rented UHaul vans and trucks at this location for a couple of years now for my toy drives. Ryan is so accommodating and courteous. They make sure everything I need is ready. I'll be using them again

MONICA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel G. 
Évaluation :
5

At this location there is nothing one can do to improve the service. It is the best service I have ever had here. I think maybe you might use this location as an example of what customer service is supposed to be like. Ryan goes above and beyond to make a customer happy. Maybe you guys should promote him or give him a really fat raise. You need at least 100 guys like him

Francisco D. 
Évaluation :
5

At this location there is nothing one can do to improve the service. It is the best service I have ever had here. I think maybe you might use this location as an example of what customer service is supposed to be like. Ryan goes above and beyond to make a customer happy. Maybe you guys should promote him or give him a really fat raise. You need at least 100 guys like him.

Francisco D. 
Évaluation :
5

At this location there is nothing one can do to improve the service. It is the best service I have ever had here. I think maybe you might use this location as an example of what customer service is supposed to be like. Ryan goes above and beyond to make a customer happy. Maybe you guys should promote him or give him a really fat raise. You need at least 100 guys like him.

Francisco D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
2

The contract was not closed in time and I had to waste around an hour of my time to contaxct the customer service and report that I returned the car in time in order to get the closure two days later, not so professional...

Ghassan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jin L. 
Évaluation :
5

This was by far the easiest and most time efficient U-Haul experience I have ever had.

harry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward S. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page