Évaluations des clients Plaza 15 Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Plaza 15 Storage

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Michael T. le

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Le client n'a pas laissé de commentaire.

Laurie G. le

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Make sure the vehicle is clean inside and all snow and ice is cleaned off

Doug D. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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Le client n'a pas laissé de commentaire.

David G. le

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The truck was apparently used to haul hay and was not thoroughly cleaned or deodorized upon return. remnants of mud, hay and a farm odor were very apparent.

Andria R. le

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Le client n'a pas laissé de commentaire.

Edward Z. le

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Le client n'a pas laissé de commentaire.

Kristina L. le

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Le client n'a pas laissé de commentaire.

Jack V. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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Be sure to check ahead of time if you ordered any furniture dollies or moving pads. This location was a small one and I found out they didn't have those things after I'd arrived to pick up my truck. Luckily they were able to call a nearby U-Haul location that did have them and sent me over to get them there.

Jeff C. le

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The systems were down when I went to pick it up (which I understand is not their fault) but it took a minute to actually get the vehicle. I ordered blankets with my rental online when I reserved it and I was told that they didn't have any.

Jackie P. le

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I went to return the van on a Saturday yhinkig someone would be there and thete wasn't. I called the number on the paper on the keys. The woman that helped me eas excellent. We had trouble geyting internet connection outside so she had us go to a different location. All worked out! Thank you!

Michael T. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Le client n'a pas laissé de commentaire.

John T. le

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Confusing location but luckily service reps Shiobahn and Jessie were awesome !!!

Robert M. le

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The agent resolved a charge issue but didn't tell me about the towing button which made transmission shift feel clumsy.

Keith T. le

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Le client n'a pas laissé de commentaire.

timothy Y. le

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Le client n'a pas laissé de commentaire.

Laura D. le

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We made reservations online. The site indicated they were open on Sunday, so that’s the reason we chose this location. When we arrived, the place was closed. I called the emergency #, and the woman who answered had no knowledge of our reservation, told me they’re not open on Sunday, however, she was located close by and came down to the site and allowed us to rent the truck.

Gerald F. le

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The equipment and location were suitable. The experience of reserving a truck, and dealing with customer service was disappointing. One of the local locations I stopped by didn’t have a vehicle available for the timeframe I needed it. I was told to call the toll free number. The reservation agent told me the vehicle I wanted was available locally, the scheduler told me I would need to drive 25 miles one way ( at .69/mile) to get what I wanted. I ended up settling for a bigger vehicle locally. My pickup/drop location closes early on Friday so I needed to get the vehicle earlier than I wanted it, forcing me into A two day rental since I was going to be past the 24hr drop off. The local location is closed Saturday and Sunday so I am forced to deal with the customer service people on the phone. They 800 line hold times are terrible and the agents read off a script and offer no flexibility. Overall I paid more for a vehicle I didn’t want for a timeframe that didn’t really work for me and dealt with piss poor customer service. I will rent Budget or Penske next time.

Kevin M. le

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vehicle had a heavy dog smell

Joshua S. le

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Le client n'a pas laissé de commentaire.

troy G. le

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I ordered 24 moving blankets and an appliance dolly. None of these were at this location or ready when o picked up the truck. I was sent to another U haul location to retrieve those.

Ian H. le

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Proprietor told my spouse and I the equipment had 1/4 of a tank of gas; the rental contract reflected this. In actuality the 15" Moving Truck had less than 1/8th of a Tank, 29 Miles to Empty. Sadly we were in a rush and already loading when we realized this. No furniture dolly on site. We were required to drive to a nearby sister location to pick one up. Vehicle was dirty, though free of trash. When we returned the vehicle, notwithstanding the fact that it had less than 1/8 a tank of gas at the beginning of the trip (Not 1/4 ), we returned the equipment 1/4 full for an additional cost of $30. Overall, very poor performance, failure to inspect equipment, limited communication and ultimately very poor customer service.

Lionello I. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Someone can call me to discuss issues on pick up, Cleanliness and over charges. thanks Jason Smith 518-587-1135

Morgan C. le

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Le client n'a pas laissé de commentaire.