Évaluations des clients Plaza Exxon

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Plaza Exxon

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

JOHN C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ellen N. le

Évaluation :

The best thing that could be done to improve service is to get representatives that are knowledgeable and able to communicate effectively with your customers. Horrible customer service.

Aamer S. le

Évaluation :

Hey, everything was ok other then customer service. She was talking all the time on the phone.

Timothy R. le

Évaluation :

Labeled key drop box, clearly marked parking location for trucks

William E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dionisia B. le

Évaluation :

Unfortunately I will never use this location ever again! This was my first experience ever with uhaul and I have to say I was very dissatisfied with this location and the service clerks at this location. They really did not know what they were doing. They had no idea how to explain how U-Haul works. I was so frustrated. Their customer service was awful. They had no idea how U-Haul even works. I asked for time I had to bring the truck back and they couldn’t even answer that question. This location really does a a dis-service to your company. I had to call the main U-Haul number to get questions answered and for assistance. I was however highly satisfied with the customer service agent that I spoke with over the phone when calling the main number.

mark B. le

Évaluation :

The lady there who did not speak English well and could not answer my question so I had to call the main office before I got my rental. Also the rental truck I got to have spray paint on the hood and on the side. OK other than that I was real happy with the truck gas mileage was good

Edward C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Todd P. le

Évaluation :

Had to back the uhaul out of grass, over a curb with very little room to maneuver.

sandeep D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Christa H. le

Évaluation :

They had used their own lock in the truck. We got there and they had the hardest time taking their own lock off of it! Took them 20 minutes to get it off that came out of our time with the truck. Btw wasn't them who got the lock off it was my boyfriend who finally figured it out. Highly disappointed.

Neal L. le

Évaluation :

I was to drop this unit off on Monday, but was done with it Sunday. They were not open so I had to call to get authorization to leave it.

Lynn T. le

Évaluation :

truck was dirty, Trash under the seats.

Wei Q. le

Évaluation :

Le client n'a pas laissé de commentaire.

Idriss K. le

Évaluation :

More help at the site.

Kar Chun C. le

Évaluation :

My pick up location was changed by U-Haul from my desired and closer location. The pick up location was 30 minutes away versus 5 or 10 minutes for my original selected pick up location. This caused me extra inconvenience and to incur extra unplanned mileage.

Playto S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lamar J. le

Évaluation :

Service was terrible. I didn't receive a receipt until the following day and I was over-billed for mileage and charged for two dollys that I didn't receive. My worse U-Haul experience ever. I wouldn't send my most hated enemy to Plaza Exxon.

Min L. le

Évaluation :

please have knowledgeable staff serving your customers

robert M. le

Évaluation :

i turned the truck in on 1/4/19 it took over 2 days to get a receipt . they did not check the truck in my presence .

Theresa Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kiera G. le

Évaluation :

Staff was EXTREMELY rude, unhelpful and unknowledgable

Tracy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Simone H. le

Évaluation :

The staff was not helpful with my obtaining the rental and was very nonchalant. Would never go to this location again!!

Charles J. le

Évaluation :

Need to make hours available to the customers so they can return trucks when a tenant is present or have a drop-box for the keys available. Other than that I was satisfied.

Joanne M. le

Évaluation :

Location did not seem like they knew what to do. They called someone and handed me the phone to talk with the person. There was no contract to sign physically and I was told to take a picture of the mileage and gas when leaving and returning for my records. I'm used to a different experience with UHaul, where the person at the location reviews the condition, mileage, and gas level if the vehicle with me prior to me signing the contract. Also I had reserved a dolly and blankets and this location didn't have those items.

Daniel R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joyce F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ANGELA D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Suzu S. le

Évaluation :

Freat cuatomer service

Piyush P. le

Évaluation :

Le client n'a pas laissé de commentaire.