Customer Reviews for Plaza Sales & Service
(Concessionnaire U-Haul dans le voisinage)

465 évaluations

1805 Veterans Memorial Pkwy   Saint Charles, MO 63303

(636) 724-3146

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/3/2022 - 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(636) 724-3146

1805 Veterans Memorial Pkwy
Saint Charles, MO 63303

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 5h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/3/2022 - 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Max O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montez S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernie R. 
Évaluation :
1

I signed a contract that said any fuel I didn't fill up would be charged at $5,75 a gallon. Today my bill is for $9,5 a gallon.

Brett L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryon J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dyanna R. 
Évaluation :
5

They were very polite an help full, I had a problem with my trailer lights an they fixed it for me.

Jullie D. 
Évaluation :
2

Fill up the gas tank entirely and don't rent it out with a quarter tank.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J. 
Évaluation :
2

There was a sign saying that if I didn't checkout online, I'd get an extra $20 fee. I tried and got a website error. I called the help line and was told there would be a 50-60 minute wait. they said chat was always available, but there was a 20 minute wait to chat. Finally my son was able to make it work, but the whole process was a pain in the ass.

Christine A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald W. 
Évaluation :
5

Very efficient service.

WESLEY T. 
Évaluation :
3

Truck was not swept out despite labeled warning of $25 fine for not cleaning out the truck prior to return. Can I get a $25 refund for sweeping the truck before being able to use it?

Kurt M. 
Évaluation :
5

Please wash the sticky out of the cupholders

trudy C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wes H. 
Évaluation :
3

Never got a final charge email.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean W. 
Évaluation :
5

Inside of the cab was dirty. The cup holder was dirty in the flat surface next to it had like either a rusted paperclip or some type of needle sitting in it. The passenger floorboard had a little bit of mud but not enough to worry about. I was really just more concerned about the cupholder and the service up by the cupholder. It was dirty enough I wouldn't put my cell phone anywhere near it.

Allan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna L. 
Évaluation :
1

The trailer was terrible and the people were incredibly rude

William B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
4

Good customer service, very friendly

MICHAEL J. 
Évaluation :
3

Charged $20 extra as I dropped off after hours. I was not informed about this.

saikiran T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Everything was great

ELSON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph D. 
Évaluation :
3

have all the required equipment at location.

Sean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANELL N. 
Évaluation :
3

Doug was rude, mean and nasty. We interrupted his lunch and he let us know it was unacceptable. He charged my card for 100 miles instead of 10 miles. I'm still waiting for it to be corrected. Dawn Bales 314-749-9579

Edward G. 
Évaluation :
3

Easy to talk to. Had multiple choices of equipment rentals.

Richard A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherene K. 
Évaluation :
5

Nothing,great experience

RICHARD V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gretzel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia W. 
Évaluation :
1

Employees were rude and not helpful. Dropped off the trailer early but no discount for returning early. Had to wait for employee to assist while he looked at cars.

Kyle B. 
Évaluation :
2

The location had almost a "hidden drive" - so much so that I drove past the entrance while using Maps. Location had broken down cars scattered around the lot. I would drive an extra 10minutes to a different uhaul location in the future.

MATTHIAS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
1

Good afternoon Uhaul, Yesterday (8/2/21) I picked up a 15 ft. rental truck from Plaza Sales & Service in St. Charles MO (1805 Veterans Memorial Pkwy. St. Charles MO, 63303). My reference number was 20740957. I have used this service many times before as I have bounced around the St. Louis area over the past few years. With that being said, I have never had a bad experience until yesterday. Unfortunately, I am not sure it is a UHAUL issue or instead the pickup location's issue as I have never met or had to deal with someone more unpleasant and unprofessional than one of the mechanics named Doug. The reservation pickup started as usual. I like to do it by phone because 1.) it is available to me and 2.) it tends to be a bit easier and very user friendly. I got to the point of needing to go and retrieve the key which is also normal. This is where things began to take a turn. First off, there was nobody in the office to help me. I waited roughly 20 minutes in and out of the office to see if someone was going to come in and help me or simply notice me. Nobody seemed to care that I was pacing around the parking lot and moving in and out of the office even though three different people clearly saw me. Finally, I got a mechanic named Doug to make eye contact with me. He was working on a vehicle and noticed me outside of the shop doors. I asked what I thought was a relatively simple question. "I am here to pick up a UHAUL. Am I in the right place?" He responded as if he did not want to deal with me by answering "Do you even have a reservation?" Catching me off guard by his attitude, I responded "Yes, I just need to retrieve the key." Doug then turned and continued working on the car for at least another 5 minutes. I got frustrated at this point as I have had my family waiting at my apartment to move out and I am now 25 minutes late. I looked for someone else to help me as the office was still empty and clearly Doug was not in any mood to help me, or I thought maybe I was talking to the wrong person. Finally, Doug came into his office, where I had been waiting the entire time, and asked what I needed help with. I reiterated again that I simply needed to pick up the UHAUL. He began going through his computer and asked for my name. I gave it to him and he quickly responded that it shows that I had already picked it up. I then explained and showed him my phone that said that I needed to go and retrieve the key. This is where I got very upset as Doug proceeded to ask why I would do the online check in on my phone when the shop was open. He denouced me as stupid and could not understand why I would do the online pickup when I could have simply come in and checked in there. Taken back, I really did not know how to respond. I said I was just following the steps on the app and got to the step where I needed to get the key. Doug then responded, "Well I am not going to tell you where the key is." At this point, I was ready to leave and just take my loss as Doug had not only ruined my experience but treated me as if I was some idiot kid who didn't know what I was doing. He then left the office. He returned about 3 minutes later with the key, but did not hand it over as if he was guarding it from me. He walked over to the UHAULs and asked if I was leaving a car. I responded "yes," and he asked which one and where it was parked, as if he was scoping it out. Finally, he just reached out and handed me the keys without saying anything and I was on my way with the remainder of the app's reservation process. First off, I understand that I am relatively young compared to Doug, but I was simply trying to get my reservation squared away and was simply following the app's steps. I have done this countless times and never had a bad experience, thus the reason why I continue to use the service. Never once did I think I would be treated in such a way that felt as though I was inferior and stupid for simply following the steps. As a matter of fact, I thought I was doing the business a good service as I was eliminating a lot of the steps that they would have to do if I did not use the mobile check-in. Not only that but I had essentially been verbally abused which was the sole reason for me being 30 minutes late leaving the UHAUL pickup store. Overall, this was one of the most embarrassing and intimidating experiences I have ever had. I was initially set to have the UHAUL 24 hours, but elected to return it around 10:30 pm last night (8/2) just because I did not want to have to deal with Doug again. I am not normally one to complain or even write reviews. I even consider myself a very polite and courteous customer in these situations. However, for some reason yesterday my polite and courteous demeanor was met with angst and verbal abuse. I simply wanted to share this story with you as it was one of the worst experiences I have ever had. I know they are an outsourced supplier for UHAUL, but felt the need to contact you as they are representing your brand. Please let me know if this will gain more traction or have more gravity if I reach out to the location itself. thanks, Patrick

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
1

Tell the owners that the customer is the one who is paying the bill that generates the profit for their business. Most unfriendly people I have ever dealt with

THOMAS S. 
Évaluation :
5

Great experience, friendly staff.

Ryan C. 
Évaluation :
2

The truck back door was stuck in the upright position from the latch not working properly, The truck cab was not wiped out before use (cup holders or dash), and the dolly seal was broken when picked up truck did not use dolly.

Eric W. 
Évaluation :
5

It was perfect !

Devin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD G. 
Évaluation :
5

The service guys were awesome and worked with me. I think this was the cleanest uhaul I've ever rented. The process was smooth and fast. I'd recommend them for sure

BOBBY C. 
Évaluation :
5

They were very helpful helped me back the trailer up as well

Mark R. 
Évaluation :
2

I shouldn't have been charged the truck check engine light caused sputtering.

CANDICE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK M. 
Évaluation :
5

All went as expected.

KEITH W. 
Évaluation :
3

Online check in was a nightmare. I was at the location for over an hour. Ridiculous!

Tracy A. 
Évaluation :
1

Extremely rude. Said they didn't care about online check out and took about 40 min to checkout. They also asked for my employer and a contact at my work, they said incase I steal the truck. I refused to give work contact, because I didn't feel they had any right to the info. The were very rude and slow.

Zachary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHAN R. 
Évaluation :
5

I was very impressed with facility and the highly professional and helpful customer service. Merci.

Susan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clifton J. 
Évaluation :
5

the person that care for me was quiet and to the task of renting the truck. Did Allin good amount of time and out the door with truck.... The box of the truck was clean and all the tie downs were in place to make sure nothing moved around.. That was the first time for me that that happened!!!!!!!! Great!!!! JIM BERRY. Thank You!!!!!!!!!

james B. 
Évaluation :
3

We were over charged for our furniture blankets. We ordered 12 and got 12 but were charged for 18! Not happy about that!

Roy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina H. 
Évaluation :
4

Unfortunately returned at night in the rain and it was difficult to see the entrance, but the lot was fine.

Stephani B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deanna B. 
Évaluation :
3

The truck would not allow us to increase the rpms to achieve better gas mileage and would cough and sputter while on the highways. These problems was brought to the agents attention when we returned the vehicle this morning. We used extra gas for this reason

albert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN L. 
Évaluation :
4

Truck was fine and clean. The staff could be friendlier though.

Jill S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheila D. 
Évaluation :
3

I didn't receive the blankets that I paid for and had difficulty finding someone to help me.

Barclay W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abelardo G. 
Évaluation :
1

You could start by hiring people that know what they are doing. I rented a 15 foot truck with a dolly one way to another town. The confirmation I got sent the day before was all wrong and it took me 20 minutes to get the guy I was talking to to understand what was wrong with my reservation. And then he still didn't correct the problem. When my husband got there they couldn't even find our reservation and sent him to another location because they didn't have the truck. When he got to the other location there was no appliance dolly. Then when he got home and loaded up the truck he then couldn't get the back door shut. It was jammed open and got told it happens all the time. He had to wait over and hour and half for someone to come and just before they arrived he finally arrived. It was a disaster throughout the whole procedure. You should never rent a truck that doesn't work when you know it. And you really need your customer service reps be knowledgeable enough to understand how to make a reservation or fix one. We just rented a truck from the same location a few weeks ago and experienced a lot of problems when they rented us a 10 foot truck telling me it would fit a refrigerator but we had to lay the refrigerator on its back and you neglected to tell me it wouldn't come with a ramp. It took four strong men to pick it up and get it in the truck. Fortunately for us the people we bought the refrigerator from helped us or we would have been stuck. Terrible terrible service from you and if there was any other company to rent from I would never come to you again. If you want more details about how you messed up my reservation on the first one I talked about feel free to call.

jim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan A. 
Évaluation :
4

The blankets were moist, slight moldy smell. The no-contact app did not work at this location. Had to go to the desk and get checked in and out with unmasked owners of the facility.

DENNIS B. 
Évaluation :
5

I am very happy with u haul servive

Leverne B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan L. 
Évaluation :
5

The staff was very efficient, professional, knowledgeable, and helpful.

Marie L. 
Évaluation :
5

Make return process online smoother. Give more precise instructions on what has to be done so you are not charged extra

William N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin C. 
Évaluation :
4

The rental went well and no issues.

Shawn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana O. 
Évaluation :
1

You can not have the mechanic / front desk person work both roles, the black gunk on his hands and finger nails, appeared on my paper work and card. This location is attached to a used car a lot, no signage, the smart a$$ car sales almost made me address him unprofessionally.

Jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin W. 
Évaluation :
2

Truck dirty. Had to drive to two locations to pick up truck and tow dolly. Took more than an hour to get the two locations closer than the original pickup that would have taken over an hour to pick up. And drop off location was bankrupt and closed. Had to wait an hour to find out where to drop off. Parked at dilapidated building. Ended up dropping off even farther away from our new home.

Jeffrey S. 
Évaluation :
2

It took over 30 minutes until I was approved and when I was it told me to go inside to get the key. When I went inside to get the key the employee there had no clue what I was talking about when I ask for my truck key. He said he never heard of using the app. Lucky enough after 20 minutes of talking to him about it he just gave me the keys. It was a very Unpleasant experience.

Brett K. 
Évaluation :
3

I would have appreciated knowing all fees upfront.

Lakesha D. 
Évaluation :
1

I WILL NEVER RENT FROM UHAUL AGAIN. THEY SNEAK IN A GAS CHARGE, I DROVE 62,7 MILES, USED A 1/4 TANK OF GAS AND IT COST ME $67.10. I HAD TO TAKE PICTURE AFTER PICTURE TO PICK-UP/RETURN THE VEHICLE, PROVIDE NUMBER AFTER NUMBER SO SOMEONE COULD VERIFY AN ALTERNATE CONTACT, AFTER TAKING A PICTURE OF MYSELF AND MY LICENSE FRONT AND BACK. CALLED TO ASK ABOUT IT AND THE PERSON WAS RUDE AND HUNG UP ON ME AFTER I SAID THIS IS A CROCK OF SH*T. NEVER AGAIN!!

Matthew S. 
Non les évaluations ont été soumises pour cet établissement.

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