Customer Reviews for Pleasant Hill Auto
(Concessionnaire U-Haul dans le voisinage)

1291 évaluations

300 Main St   South Portland, ME 04106

(207) 878-9183

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 8h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(207) 878-9183

300 Main St
South Portland, ME 04106

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 8h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

spencer L. 
Évaluation :
1

Manager refuses to wear mask indoors especially since his employee is morbidly obese. He said, "We don't play that game here" and chastised us for holding the door open while we were attempting to pay. First and last time there, but in my recent experience, all the U-haul reps in the Portland, ME area have no respect for anybody but themselves. Moving Help guys - excellent!

Dennis H. 
Évaluation :
4

The drop off point was fine.

MICHAEL S. 
Évaluation :
2

The truck cup holders were full of trash and what looked to be spilled coffee. The truck smelled like cigarette smoke. The steering wheel and radio controls were sticky and the floors were full of mud

Matthew T. 
Évaluation :
5

The staff were friendly and professional. The rental van was clean and in good condition. A very pleasant experience which is welcome when trying to organize moving logistics!

Linda S. 
Évaluation :
3

Vehicle was not clean there was a used mask on the dash, and what looked like blood coughed onto the windshield

andrew H. 
Évaluation :
5

The staff was polite, knowledgeable, and helpful.. I will gladly take all my moving needs to this location

DEBRA L. 
Évaluation :
1

Agent closed office early and assessed a cleaning charge that was not disclosed to me at the time of rental. Claimed I was supposed to fold all used pads and that it was written somewhere in the vehicle. I am disputing this charge unless I hear back from you

Ronald H. 
Évaluation :
5

Great service, thanks!

Carson L. 
Évaluation :
5

Great service!

Rich H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIKALA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
4

S.O.

Phillip A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jerald R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUNE C. 
Évaluation :
5

Customer service was excellent and total experience was first rate.

Timothy S. 
Évaluation :
5

Make sure truck is completely empty and cleaned out no paper shavings in back of truck.

Brandon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kacey L. 
Évaluation :
5

Smooth transaction.

Joseph C. 
Évaluation :
5

Very clean and the help was awesome will be back for sure!

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ari M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Nothing , amazing people and place

John F. 
Évaluation :
5

Was last minute and this location was very accommodating and helpful.

KARI J. 
Évaluation :
5

Everyone was professional and the vehicle was clean and ready for work.

Joseph C. 
Évaluation :
5

Great service as always!

Dani Jean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRESTOND R. 
Évaluation :
5

Best most courteous and professional UHaul around!!'

Dani Jean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert M. 
Évaluation :
5

Thank you Steve! Wonderful service and responsive.

James S. 
Évaluation :
5

Outstanding Service and coordination! Thank You!

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan J. 
Évaluation :
5

This location is great. I always rent here. However, if I must return after store closing, U-Haul's check in app is terrible! Luckily, I could count on Marc at the store to take care of it for me the next day!

Ronnie H. 
Évaluation :
5

Everything was Great - Mark is an Excellent Rep for U-Haul! Thank You, Rita Yarnold

Rita Y. 
Évaluation :
5

A very Friendly and helpful team.

frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald M. 
Évaluation :
2

The attendant never tightened the trailer to the truck and sent me in my way. The trailer detached from the truck, luckily after going over a bump at a gas station, and not the highway.

RICARDO M. 
Évaluation :
4

The only thing is I'm still waiting for a receipt! said they would email it to me.. did not happen.

KURT S. 
Évaluation :
2

Make sure all associates wear masks and eat lunch in a break room. Make sure the tires are not low on air and that the door handles are cleaned/disinfected.

MELISSA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herbert R. 
Évaluation :
5

Very professional and courteous crew at this location!

Dani Jean N. 
Évaluation :
5

Everything was good for me

Sylvain H. 
Évaluation :
5

super friendly staff. would recommend this location highly

Paul S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
1

Empty bottles in the van, it took about 2 hours to pickup and return due to a mixup in where the key was - not my fault - yours.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

greg C. 
Évaluation :
2

Very bad customer service

Fidel Z. 
Évaluation :
4

The guy was polite. Explained to me the insurance which I got. Told me about the gas and highlight a sheet of paper that he told me to keep in case I was in an accident. Unfortunately he made no mention to the piece of paper being a “contract”. Which was never explained to me and I never signed. But not his fault. How was he or I supposed to know the booking agent put in the wrong drop off location. Just a mistake by the nice lady but Calling uhaul to fix there mistake was useless...especially “traffic control manager”. Phone calls all had substantially wait times. Spent hours dealing with their mistake. I Was told repeatedly it was my fault by employees who did not even listen to the original phone call which would prove it was not my mistake. Uhaul says the calls are recorded to protect the promises they make to customers. What a joke that is. Erica “the regional officer” traffic controller that works for Massachusetts uhaul was the worse. She said I could drop it off anywhere and just would have to pay extra. First of all, people are not happy when you drop off a truck at the wrong location. 2nd off all, why am I paying for uhaul's mistake. I have since been told by a uhaul worker that she is known to be a “dizzy bitch”...which is not my phrase and I am not sure what that saying means. But she certainly is an annoying person and should not work for customer service but sounds like a great fit for uhaul. I was also told she is on probation for sucking...and I hope she gets fired. And I hope everyone that could not take 1 minute to put their selves in my shoe and help me out...ends up in the same position one day!!! And they think of how they treated me as they get ripped off and treated unfairly. I will never use uhaul again. I recorded much of it all. On Facebook now. Soon to be on YouTube under uhaul sucks. Check it out and give me a like.

Jonathan H. 
Évaluation :
5

I got to Maine army and did the drop off ahead of schedule. The staff was helpful and pleasant.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS G. 
Évaluation :
5

So convenient for our needs and representative went out of his way to make the pick up process smooth. Merci.

Louise S. 
Évaluation :
3

Bob, The Owners son in law checked my equipment in. I have never had such a disrespectful experience. Bob upset my Fiance, Laurette,to the point she was trembling. I had to separate them, and get Laurette to go back to her car. Bob told me to "Get The Fuck" out of his face, because I was 2 feet away from him... I/We managed to calm down, and Bob stated that he was glad we could end the interaction on a good "Foot" I responded "That was blown a while ago, May I please have my contract so I can leave". He said "Oh..it was??"... "Then just leave" I said "give me a copy of my contract and I'd be more than happy to". Bob responded "I already Fucking sent it to you, Now Get the Fuck out of here"....

Samuel T. 
Évaluation :
5

Fantastic customer service!

David H. 
Évaluation :
5

Overall our experience was very frustrating but it had nothing to do with the Pleasant Hill Auto location. We were pushed to this location after the place designated for our original pickup - Marginal Way in Portland - assigned the vehicle to someone else after we checked in (via mobile) and had the truck assigned to us. We then spent an hour waiting while the associate at Marginal Way was incapable of solving the problem. Finally Shaun (the owner) was able to assign us to the vehicle (a smaller size than we needed) at Pleasant Hill Auto.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
4

N.D.

Bill H. 
Évaluation :
5

Super friendly, and nice!!

Joshua L. 
Évaluation :
5

Nothing everything was great.

Joseph O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel T. 
Évaluation :
5

Always a win when renting from here!

Richard H. 
Évaluation :
3

Stop with political sign of that idiot Trump and get rid of those fucked up make America great again hats

Juan O. 
Évaluation :
5

Include a light by the lock boxes so people can take pictures easier… Even a desk or something to set licenses on for photos would be handy. Maybe I missed something, but it would have been nice to get my photo and license photos done before hand, so we didn't have to do it in the dark when we are picking the truck up.

Erin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
2

Clean the vehicle, there shouldn't be a mask from the previous renter in plain sight in the cabin, there is more duct tape than actual truck. Felt like a giant death trap.

Nina C. 
Évaluation :
5

Very friendly. Nice place!

Steven F. 
Évaluation :
3

The lot is a mess: vehicles all over, no clear indication where to park. Staff was friendly and knowledgeable. Maybe not the locations fault, but the hand truck was sliding around all loose in the back of the rental - not secured to the wall or anything.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Happy

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Outstanding Service!

Richard H. 
Évaluation :
1

The vehicle appeared not to have been cleaned after previous use, and had an unsavory odor. It most certainly had not been cleaned per COVID-19 guidelines. The proprietor was maskless and had signs indicating the use of masks was only reccomended, not required. They had a life-size cutout of Trump which indicated that they don't follow scientific guidelines. Would never use them or reccomend them again.

Brian P. 
Évaluation :
5

Employees need to wear masks to protect their customers.

Susan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren K. 
Évaluation :
4

All Good. 😊👍

Lakshmanan D. 
Évaluation :
5

Great customer service here!! The only one I'll go to! Fast courteous and professional!

Dani Jean N. 
Évaluation :
5

Nothing.Very nice location and very friendly.

Maria D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacquie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Predrag G. 
Évaluation :
3

The service rep was very rude to some of the other customers. The place is a mess. My interaction was fine and went smoothly. I would rent here again.

Thomas F. 
Évaluation :
5

My only issue with pickup was that I had made the reservation for pickup in Standish. I had to drive 40 minutes to a new pickup location because there was no truck available in Standish. Somehow that equipment should have been moved to the pickup location I specified so that I wouldn't have had to drive that extra 40 minutes. But the staff at the pickup site was very friendly and professional.

Bruce R. 
Évaluation :
5

Have more than one clerk at particular foreseeable drop offs of uhaul vehicles. The one clerk was excellent at what he did but the other worker was standing around chatting with a friend in the parking lot and the clerk had to tell him to help a customer waiting for a hook up of a trailer.

Elton W. 
Évaluation :
3

Giant Trump cut-out and a weak ass sign whining the staff didn't have to wear masks and if you didn't like it find another uhaul had me regretting my experience 100 %.

Eric W. 
Évaluation :
5

Outstanding service!

Richard H. 
Évaluation :
1

Truck was missing a windshield wiper. Attempted several times to have someone come out and fix it. They never showed up or responded after I uploaded pictures. I drove 2800 miles home and the return location said I went over my miles and charged extra. Theblersin who rent me the truck in Portland main wrote the wrong millage down.. I also learned that the return location was changed without my knowledge that caused some problems yesterday. I was also charged for the safe ride insurance for about 150 $and uhaul was suppose to refund that. Still waiting. The winshield wiper issue cost me money and 2 extra days on the road and I feel there should be some reimbursement. This was a major safety Hazzard and the truck should not have been on the road.

Sean S. 
Évaluation :
1

Rented truck 7 days in advance. Size I requested (17') not there on pick up day. All they had was a 10', no ramp, no dolly which I requested. Mark said it was a busy weekend. He simply gave my truck to someone else. The place is a filthy, cluttered, unorganized showroom. I will NEVER return

Donna H. 
Évaluation :
3

Issues were with online check in not with location. Mobile check in failed. Location owner helped resolve issues but also experienced very slow site performance. It took him almost 1/2 hour to get me in my truck after 15 minutes struggling with failed mobile checkin and no response from online check in support.

Gregory M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Walter G. 
Évaluation :
4

The customer service was excellent although the person I met with did not wear a mask (a sign indicated that he had a medical issue and could not wear one). He maintained a 6 ft distance requirement. The only other thing was a life size cutout of Trump in the store. He was kind of tucked to the side. A little strange. Otherwise, the truck was clean and fueled. The checkin and out process was quick and efficient.

Patricia Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S. 
Évaluation :
2

Parking lot was cramped, difficult to do off hours drop-off.

MICHAEL K. 
Non reviews have been submitted for this location.

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