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Jonathan H.
Customer Reviews for Pleasant Hill Auto
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Owner really cares for the customers!!!!!!!
Mark O.Great location. Fast service. I was on my way in 10 minutes! Excellent experience!
Robert S.From start to finish, always an excellent experience here!
Richard H.Quickest check in I've ever had at any Uhaul
Charles N.Mark was great. Very smooth experience.
Eric B.Pleasent hill did a very good job of accommodating me. I went to the marginal way store first and it was another awful experience. They have zero customer service. Pleasent Hill auto will be the place I go from now on.
matt G.Fast Service and they had the truck that I needed on the lot.
Uthman B.More room to drive out kinda crammed
Bryn S.Outstanding service and attention
Rich H.Shop was a bit of a mess, but had everything anyone would need from Uhaul. Clerk was cheerful and helpful, made the return easy.
MARSHALL M.omg ... i was charged more then i was supposed to be and got the wrong truck. the truck was bigger then i ordered and i had to pay more for it and i was not ready to drive something that big . not ok
tina W.Great service
Mary M.Should promote Marc..
Tuna G.They charged me a additional 20 dollars the day I picked up the trailer, 20 bucks for a trailer light plug. When we went to pick up the trailer the guy insisted on hooking it up which resulted in the trailer hitch becoming uncooked as I left the business in the middle of a busy intersection. Als
Callie S.Friendly.
Chakravarthy S.Manager refuses to wear mask indoors especially since his employee is morbidly obese. He said, "We don't play that game here" and chastised us for holding the door open while we were attempting to pay. First and last time there, but in my recent experience, all the U-haul reps in the Portland, ME area have no respect for anybody but themselves. Moving Help guys - excellent!
Dennis H.The drop off point was fine.
MICHAEL S.The truck cup holders were full of trash and what looked to be spilled coffee. The truck smelled like cigarette smoke. The steering wheel and radio controls were sticky and the floors were full of mud
Matthew T.The staff were friendly and professional. The rental van was clean and in good condition. A very pleasant experience which is welcome when trying to organize moving logistics!
Linda S.Vehicle was not clean there was a used mask on the dash, and what looked like blood coughed onto the windshield
andrew H.The staff was polite, knowledgeable, and helpful.. I will gladly take all my moving needs to this location
DEBRA L.Agent closed office early and assessed a cleaning charge that was not disclosed to me at the time of rental. Claimed I was supposed to fold all used pads and that it was written somewhere in the vehicle. I am disputing this charge unless I hear back from you
Ronald H.Great service, thanks!
Carson L.Great service!
Rich H.S.O.
Phillip A.Customer service was excellent and total experience was first rate.
Timothy S.Make sure truck is completely empty and cleaned out no paper shavings in back of truck.
Brandon C.Smooth transaction.
Joseph C.Very clean and the help was awesome will be back for sure!
JAMES M.Nothing , amazing people and place
John F.Was last minute and this location was very accommodating and helpful.
KARI J.Everyone was professional and the vehicle was clean and ready for work.
Joseph C.Great service as always!
Dani Jean N.Best most courteous and professional UHaul around!!'
Dani Jean N.Thank you Steve! Wonderful service and responsive.
James S.Outstanding Service and coordination! Thank You!
RICHARD H.This location is great. I always rent here. However, if I must return after store closing, U-Haul's check in app is terrible! Luckily, I could count on Marc at the store to take care of it for me the next day!
Ronnie H.Everything was Great - Mark is an Excellent Rep for U-Haul! Thank You, Rita Yarnold
Rita Y.A very Friendly and helpful team.
frank M.The attendant never tightened the trailer to the truck and sent me in my way. The trailer detached from the truck, luckily after going over a bump at a gas station, and not the highway.
RICARDO M.The only thing is I'm still waiting for a receipt! said they would email it to me.. did not happen.
KURT S.Make sure all associates wear masks and eat lunch in a break room. Make sure the tires are not low on air and that the door handles are cleaned/disinfected.
MELISSA C.Very professional and courteous crew at this location!
Dani Jean N.Everything was good for me
Sylvain H.super friendly staff. would recommend this location highly
Paul S.Empty bottles in the van, it took about 2 hours to pickup and return due to a mixup in where the key was - not my fault - yours.
Mark P.Very bad customer service
Fidel Z.The guy was polite. Explained to me the insurance which I got. Told me about the gas and highlight a sheet of paper that he told me to keep in case I was in an accident. Unfortunately he made no mention to the piece of paper being a “contractâ€. Which was never explained to me and I never signed. But not his fault. How was he or I supposed to know the booking agent put in the wrong drop off location. Just a mistake by the nice lady but Calling uhaul to fix there mistake was useless...especially “traffic control managerâ€. Phone calls all had substantially wait times. Spent hours dealing with their mistake. I Was told repeatedly it was my fault by employees who did not even listen to the original phone call which would prove it was not my mistake. Uhaul says the calls are recorded to protect the promises they make to customers. What a joke that is. Erica “the regional officer†traffic controller that works for Massachusetts uhaul was the worse. She said I could drop it off anywhere and just would have to pay extra. First of all, people are not happy when you drop off a truck at the wrong location. 2nd off all, why am I paying for uhaul's mistake. I have since been told by a uhaul worker that she is known to be a “dizzy bitchâ€...which is not my phrase and I am not sure what that saying means. But she certainly is an annoying person and should not work for customer service but sounds like a great fit for uhaul. I was also told she is on probation for sucking...and I hope she gets fired. And I hope everyone that could not take 1 minute to put their selves in my shoe and help me out...ends up in the same position one day!!! And they think of how they treated me as they get ripped off and treated unfairly. I will never use uhaul again. I recorded much of it all. On Facebook now. Soon to be on YouTube under uhaul sucks. Check it out and give me a like.
Jonathan H.I got to Maine army and did the drop off ahead of schedule. The staff was helpful and pleasant.
Laura M.So convenient for our needs and representative went out of his way to make the pick up process smooth. Merci.
Louise S.Bob, The Owners son in law checked my equipment in. I have never had such a disrespectful experience. Bob upset my Fiance, Laurette,to the point she was trembling. I had to separate them, and get Laurette to go back to her car. Bob told me to "Get The Fuck" out of his face, because I was 2 feet away from him... I/We managed to calm down, and Bob stated that he was glad we could end the interaction on a good "Foot" I responded "That was blown a while ago, May I please have my contract so I can leave". He said "Oh..it was??"... "Then just leave" I said "give me a copy of my contract and I'd be more than happy to". Bob responded "I already Fucking sent it to you, Now Get the Fuck out of here"....
Samuel T.Fantastic customer service!
David H.Overall our experience was very frustrating but it had nothing to do with the Pleasant Hill Auto location. We were pushed to this location after the place designated for our original pickup - Marginal Way in Portland - assigned the vehicle to someone else after we checked in (via mobile) and had the truck assigned to us. We then spent an hour waiting while the associate at Marginal Way was incapable of solving the problem. Finally Shaun (the owner) was able to assign us to the vehicle (a smaller size than we needed) at Pleasant Hill Auto.
Mark C.N.D.
Bill H.Super friendly, and nice!!
Joshua L.Nothing everything was great.
Joseph O.Always a win when renting from here!
Richard H.Stop with political sign of that idiot Trump and get rid of those fucked up make America great again hats
Juan O.Include a light by the lock boxes so people can take pictures easier… Even a desk or something to set licenses on for photos would be handy. Maybe I missed something, but it would have been nice to get my photo and license photos done before hand, so we didn't have to do it in the dark when we are picking the truck up.
Erin S.