Customer Reviews for Pleasant Hill Auto
(Concessionnaire U-Haul dans le voisinage)

1406 évaluations

300 Main St   South Portland, ME 04106

(207) 878-9183

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 8h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(207) 878-9183

300 Main St
South Portland, ME 04106

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 3h pm
  • Dim : 8h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The only place to rent a Uhaul and enjoy the rental and courtesy given to everyone.

david P. 
Évaluation :
2

The staff seemed bothered that we were there to pickup our 10x10 truck nor did they take the time to actually put the utility truck (2-wheel hand truck) in the back of the truck as ordered on the agreement. When I discovered it wasn't there, I called, and they said they would remove it from the invoice. However, when I got to Tennessee to turn in the truck, they HADN'T taken it off the invoice. So, the Uhaul service in South Portland Is not at the top of my list for renting from again!

Samuel B. 
Évaluation :
5

The staff was extremely professional and I would highly recommend renting from this uhaul dealer.

Harold B. 
Évaluation :
5

This location and the staff are great, no complaints there. My only issue was with the UHaul app. I returned my truck after hours and the app would not accept my location no matter what I did. The app refused to let me circumvent the location feature and so I was not able to check the truck back in online and had to call them in the early a.m. Fix the app to let people skip the location step if needed!!!

Adinah B. 
Évaluation :
5

the size truck I reserved was not available at the original location - I had to drive half hour away but UHaul gave me some extra miles to compensate

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
5

This has nothing to do with the pick up or drop off site. However, for the second time in a row U haul “upgraded“ us to a 6 x 12 trailer when we only needed a 5 x 8 trailer. This was problematic because we were using this to drop off children for college, and the bigger trailers are much more difficult to handle and park and utilize in crowded venues. Just because we had a vehicle that could handle the additional size and told load does not mean that it was an upgrade for us. I think a more concerted effort should be made to give the customer the specific piece of equipment that they request, and not a larger substitute.

Douglas P. 
Évaluation :
5

Better customer service skills in the office of this location. At the end of turning the truck in, the office person was rude and demanding documentation that had already been provided. Rude! And then he realized he had made a mistake and we were good to go. Tough job, tough customers, no place for rude.

William H. 
Évaluation :
3

I have opened a claim. I was charge for 37 extra miles. The receipt is stating the truck started with 37 fewer miles than it did. I have been overcharged by 30$ +

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather E. 
Évaluation :
4

The guy was fantastic (super helpful!), but the truck was VERY dirty and I had to gas it up as soon as I left (he was helpful in estimating the gas I would need). This was VERY inconvenient on moving day. I was supposed to have received a discount-- I did not.

Mark F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

They did not have a tong jack to help get the trailer unhitched.

John T. 
Évaluation :
5

One of the best rental experiences I have had in 36 years of renting!!! Vehicle waiting when I arrived, pickup was 5 min total … as was drop off!!!

John C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
4

I sent a bad picture of dash with odometer and gas gauge. I have one in my Photos on my IPhone if one is needed.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda F. 
Évaluation :
4

And that it was not my fault. So my suggestion to anybody is if you're renting a truck definitely search around and make sure you get inside the truck and check it for any type of water damage and make sure you thoroughly ask questions about what the insurance covers and make sure verify that that vehicle is clean whether you are a smoker or not. This is by no means a reflection of 300 Main St. in South Portland this is a reflection of Columbia South Carolina and U-Haul as a whole. How you are just a contract number you are not an individual person and they do not care about your belongings. The representative from customer service told me to go ahead and set the things that were wet off to the side let them dry out and then use them. I'm sorry I can't use a TV that is water damaged because it won't turn on and also I can't use my suitcases because they smell like rotten eggs from the water that was in there. That truck smells like sewage because of the water.

WHITNEY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ADAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric W. 
Évaluation :
4

The location was hard to get in and out of, but the customer service and vehicle itself was great!

Nathaniel S. 
Évaluation :
1

The vehicle was not ready for me at the time that I reserved it. I was told that I could pick up the van after hours but the key was not left for me. I had to wait until the following day during business hours. This location should not offer after hours pick ups if they are not able to honor the reservations customers make online or through the app.

Sara L. 
Évaluation :
2

The drop off instructions through the uhaul site were somewhat confusing. There weren't any personnel on site as it was around 8pm on a Sunday so we had to do the online drop-off. It was good in terms of being thorough, asking for pictures of the cab and odometer/gas tank.

Hayley H. 
Évaluation :
5

Robbie and marc are first class, they will get all my rentals!

Arthur S. 
Évaluation :
4

CLEAN THE CAB after each customer especially in this pandemic. It was VERY dirty.I used a large container of clorax wipes and sprayed with lysol to make sure it was sanitized .

Lorraine G. 
Évaluation :
5

Wouldn't Go Anywhere Else The Best Intown

Joseph W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK P. 
Évaluation :
5

Unbelievable Service Will Always Rent From Here Even If I Move Away Awesome Staff

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melinda C. 
Évaluation :
1

Guaranteed a truck, called an hour to pick up and told me my truck is not available. Couldn't get all my belongings in to the truck because I was downsized

Francis T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
4

the truck smell really bad like a cigarette. it was very disgusting.

Jennifer G. 
Évaluation :
2

I reserved a truck a month and a half in advance and was not able to pick up a truck until three days after my reservation. The people at this location were great but this situation could've been avoided. I had also applied for parking permits at my destination that I could not move and a strict move-in deadline I had to meet and frankly, my UHaul experience made this move hellish at best.

GABRIELLE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORRIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claton C. 
Évaluation :
5

Always efficient and easy to work with! There is no waiting compared to the bigger UHAUL in the area!

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSAANN F. 
Évaluation :
3

The truck really wasn't very clean, but it was a smooth riding truck, which I wasn't expecting.

Carol W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADINAH B. 
Évaluation :
4

Seats had a lot of hair and a cigarette burn in one seat.

BRADLEY C. 
Évaluation :
5

Always professional and accommodating

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane H. 
Évaluation :
3

Let people know there's no ramp to the 10ft box truck I was miss lead there was !!

KATHY O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric H. 
Évaluation :
1

The account didn't have any information listed for either phone number/email that we gave. We told the location representative this when we called to extend our rental. Wasn't fixed. Called customer support to try to do truck return after hours and waited on hold for 25 minutes before just dropping the keys and vehicle.

Douglas W. 
Évaluation :
5

Original truck had not been returned and the associate found us a solution without costing us any additional fee! Made a very stressful situation a breeze 2nd time we used this facility and probably won't use any other “pleasant hill auto”

Susan D. 
Évaluation :
5

Online reservation system was very intuitive and worked well. Truck was ready when we arrived and after a quick check that all the "Online paperwork" was complete, about 10 minutes, we were. Highly recommended and will do it again.

stephen L. 
Évaluation :
5

Everything was great, low mileage, newer equipment. Perfect.

Joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

Got in late but Steve was great getting us on the road quickly. Very helpful and friendly.

Barry B. 
Évaluation :
5

I was not told to replace the gas I used. I was only told it was $.99 a mile. I thought that was including the gas usage as the tank was only at a half tank when I picked it up. I don't think getting charged 60 $for 15 $of gas was reasonable.

Anthony D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy J. 
Évaluation :
5

Rien

CHRISTOPHER S. 
Évaluation :
5

Great experience

WILLIAM N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dana G. 
Évaluation :
5

I had to call 1800go uhaul again to finish drop off.

James M. 
Évaluation :
5

Great friendly service. Highly recommended

Henry C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary G. 
Évaluation :
5

Perfect. Quick and easy. And super nice guy working there, knows what's up.

Dio W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
2

We experienced a “ Day & Night” scenario compared to Blake's U-Haul . Blake's used excellent innovation, and was of good spirit as well as helping you in time of need . Showing South Portland U-Haul his clever work , “ I wouldn't of bothered! “ he said. Then we needed help backing up the UHaul and that seemed to be asking too much . He didn't volunteer for anything - Perhaps training would help with a “ customer relations” course . Retraining is an absolute need for better service @ the South Portland U-Haul .

Edward B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
5

This location has always been perfectly accommodating. I get everything I need at exactly the time I need it whenever I ask for it. These guys are terrific

Jon P. 
Évaluation :
5

Everything was perfect!!

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec N. 
Évaluation :
5

Nothing that I can think of. We rented a van that was in great condition. We had it over a long weekend. The price was good and it was very easy to reserve, pick up and drop off. We'll definitely rent there again!

Patricia N. 
Évaluation :
3

When I picked up the truck, I told the clerk that we would be returning it after hours, Saturday evening. I was told that we could just put the key in the return box which is what I did in the end. However, upon reading the fine print on the contract, it appeared as though there was a way to check in the truck on line. My attempts to do that resulted in the discovery that a cell phone was required. Since I do not own a cell phone, dumb or smart, that was not an option. Further, it appears I will be charged a 20 $fee for having the attendant check in the truck. I think it would be better for U-Haul to have made that more clear.

John M. 
Évaluation :
1

I won't be going back to the location. I can't support a business that has Trump and LePage paraphernalia displayed throughout the building. I was also annoyed that they demanded the damage coverage that was optional on the website. If you're going to make it mandatory, state that up front before someone arrives to rent an item.

Bethany H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA H. 
Évaluation :
5

Fold your blankets

Theodore M. 
Évaluation :
5

Always excellent service and helpfulness

Richard H. 
Évaluation :
5

Certainly #1 place to rent a Uhaul

Robert M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jazmin O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neal G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davidwayne C. 
Évaluation :
5

Owner really cares for the customers!!!!!!!

Mark O. 
Évaluation :
5

Great location. Fast service. I was on my way in 10 minutes! Excellent experience!

Robert S. 
Évaluation :
5

From start to finish, always an excellent experience here!

Richard H. 
Évaluation :
5

Quickest check in I've ever had at any Uhaul

Charles N. 
Évaluation :
5

Mark was great. Very smooth experience.

Eric B. 
Évaluation :
4

Pleasent hill did a very good job of accommodating me. I went to the marginal way store first and it was another awful experience. They have zero customer service. Pleasent Hill auto will be the place I go from now on.

matt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Non les évaluations ont été soumises pour cet établissement.

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