Customer Reviews for Pm Inc
(U-Haul Neighborhood Dealer)

882 évaluations

3325 Ute Ave   Waukee, IA 50263
(I-80)

(515) 987-5505

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 9 h am à 1 h pm
  • Dimanche
    De 10 h am à 1 h pm

Services dans cet établissement :

Pour nous contacter

(515) 987-5505

3325 Ute Ave
Waukee, IA 50263
(I-80)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 5 h pm
  • Samedi
    De 9 h am à 1 h pm
  • Dimanche
    De 10 h am à 1 h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Truck was already warm on a cold snowy pick up day. The Waukee pickup site made sure we had tips on truck for winter driving.

Mitzi B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michaela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
1

Google said they closed at 7 (hours were updated a week before) we arrived at 630 pm and called the man to ask where to leave the truck and he said they were closed (With attitude.) I asked for the $100 deposit back and again- with attitude said "ma'am were closed you'll have to come back tomorrow." I was told I would be getting the $100 deposit when I dropped the vehicle off. The parking was very poorly lit and it looked like a junk yard.

Marissa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

holly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Titus H. 
Évaluation :
4

They were closed when it was dropped off, cannot rate staff as we had no contact with them.

Michael A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken A. 
Évaluation :
5

Very helpful, and great truck.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanna T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Very good person to deal with, went above what was expected.

Franklin D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natalie B. 
Évaluation :
5

The customer service was very good, and very professional! I was pleased and happy to work with him.

Valerie S. 
Évaluation :
1

There was quite a bit of white cat or dog hair in it. I am allergic to pet dander and sitting in the car of the truck for two hours had my nose plugged, eyes burning and itching, my eyes were on fire and my lips were numb. There was also what appeared to be “hair balls” in the back of the truck where you load, so I swept those out before loading, however, apparently there was quite a bit up top in the part that sits over the cab, because it was on the tops of my dressers and on my mattresses. I did go buy some zip on allergy mattress protectors after vacuuming the mattresses, just to be safe. Took my allergy medication so I'm hoping by tomorrow I'm feeling better. Overall, the truck ran fine, the two hour trip only cost me $42 in fuel. But I could certainly do without the allergic reaction.

Ashley A. 
Évaluation :
2

The agent was very helpful, easy to deal with.......a good overall experience

Tim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
5

Trailer was ready to go very helpful hooking it up and giving suggestions and advice

Alan M. 
Évaluation :
5

I ran into a really bad deal and had to extend my reservation. This location could not have been more pleasant to work with!

Jeromy B. 
Évaluation :
5

Most awesome experience. There was a mess up at a Uhaul corporate location and the owner/manager at this location did everything possible to ensure that we got the equipment needed. Wish I had gotten his name. We will definitely rent from this location again.

Shalea F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

blane K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley K. 
Évaluation :
5

PM, Inc. does not show up in the U-Haul app for mobile checking. We are very grateful that the owner lives on the property and helped us with our check in so that we could make our move-in Window in St. Paul, Mn. He was awesome and went above and beyond to help us and we are so grateful!!

Jerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

The website said they opened at 9:00 so went a little after 9:00. They were not open and it was raining outside. I ran the bell and a guy came a little later and said we are not open yet. He did go ahead and unhook the trailer though.

vicki D. 
Évaluation :
2

Place looks like hell. The guy running it seems nice enough, however.

Pete L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARK I. 
Évaluation :
5

Excellent service. I will definitely use this location again. They made the entire process super easy.

Kyanne K. 
Évaluation :
1

Place was a run down former motel and not staffed at 3pm when it said it was open until 5pm. If it wasn't for the Uhaul trucks out front, I would have thought it was the wrong location.

Chris G. 
Évaluation :
5

Nothing, very friendly and helpful

Eric F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kurt Z. 
Évaluation :
5

I would give this location a 10 star rating! Very accommodating. I would definitely use them again and recommend this location.

sandy D. 
Évaluation :
3

Well we reserved the equipment months ago and specified the Ames location for pickup, so it would have been nice to have the equipment at that location instead of driving to Waukee, but other than that it was good.

Ryan D. 
Évaluation :
5

Very helpful and kind. Thank you so much. Great service!

ROBERTA W. 
Évaluation :
4

Convenient location and fast friendly service.

Mitchell G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy Y. 
Évaluation :
5

Owner clearly intended to be helpful and accommodating.

Brian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris K. 
Évaluation :
2

this place appears to be kinda dumpy but it might be due to the construction and that it is not a traditional Uhaul store. This is not the place I originallly chose to drop the trailer and was inconvenient as I had to drive further and out of the way to return it.

Craig M. 
Évaluation :
5

I have rented Uhaul for many years and have never had such a 5-star service address 3325 Ute Ave Walkee 50263. On turning up The Uhaul truck was running and warm and very very clean, note, temp outside freezing. The gentleman that handled my account sat in the warm truck with me and walked me thru everything. Just a very honest and sincere person. Thank you MS

Mark S. 
Évaluation :
4

The truck itself was older and not my 1st choice but it got the job done.

Mariah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIGRAN G. 
Évaluation :
5

Gary has went out of his way to help me multiple times

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

roberto S. 
Évaluation :
5

Drop off after hours, manager answered our call and questions.

Kenneth S. 
Évaluation :
1

The office where the uhaul location is located does not have an actual office. It is filled with clutter and you cant open the door. It was very confusing on where I should go to find help until someone appeared randomly out of the old motel.

WADE M. 
Évaluation :
5

Gary, knows so much about the equipment, contracts and insurance needs. He is always helpful at every turn. Better then excellent Uhaul location. Yvonne

YVONNE C. 
Évaluation :
5

Nothing at all the man that rent me the truck was wonderful

VANESSA N. 
Évaluation :
2

The equipment was clean, but the truck's engine and suspension were rough. After driving the truck 25 miles and returning it with 4,2 gallons added to the tank and the fuel gauge at a higher level than when I picked it up, I was charged for 3 gallons of gas. To top it all off, the mobile app is crap. I wasted more than an hour of my life trying to pick up and return the truck in the app. I'm done with U-Haul. There are better options around.

Richard O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JERRY S. 
Évaluation :
3

Good experience. The guy that runs the place called the night before and explained that he would be there at 7am for pickup so we wouldn't need to do the mobile pickup. He said it would be faster if he did it. He was very prompt and got us out of there quickly.

CHARLES V. 
Évaluation :
5

Gary was nice to work with and went out of his way to get us the truck we needed.

Ann S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
1

The customer service in your council bluffs location was trash. The guy "helping" me was more worried about his cell phone. I should have known that this was going to be the level of customer service. I should have called another company. If I had your cooperation number, I would call and complain. I'm sure it will fall on dead ears, so why bother.

ADRIAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Debra O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Macallister G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent P. 
Évaluation :
5

The guy that help me was very nice and help me out with all my needs. I highly recommend this location

JEFFREY G. 
Évaluation :
5

Gary was very accommodating and great to work with. He made Eve very easy.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jakari R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kristina G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Levi M. 
Évaluation :
5

The service was outstanding. The staff was professional and willing to work with me and my schedule. I would highly recommend this location to any of my friends.

James B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
5

Very helpful and nice

Matthew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary H. 
Évaluation :
5

The gentleman who helped us gave us a 11/10 experience. He told us all we needed to know that we probably wouldn't have otherwise known. He took his time and was the biggest help. I will tell all my friends and family in the DSM metro area to come here. Again, couldn't recommend this location and gentleman more.

Sara H. 
Évaluation :
3

I came after hours and so it may not be a representative encounter.

Michael N. 
Évaluation :
5

Very friendly quick pickup procedure

JEFFREY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JODIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke S. 
Évaluation :
5

Gary was fantastic! We originally only had a trailer rented at this location, but when he found out a different location we were supposed to pick up a 26' truck from did not have it, he drove to Ames and brought us back one which saved our moving day!

Kenneth S. 
Évaluation :
5

We had a great experience at this location.

Dora T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon K. 
Évaluation :
5

Gary went above and beyond to make this an awesome experience for me!!! He offered to drive 100 miles to pick up a 26 ft. truck if one became available. He made arrangements for me to get a 20' truck and a trailer when a 26' truck was not available. He listened to me when I told him the U-Haul website was showing available 26' trucks in my area and contacted U-Haul about the false information on their website as he knew U-Haul was short ten 26' trucks in Iowa for the weekend. When I came to pick up the truck and trailer, he had to work hard for me because a dispatcher had canceled my truck reservation and keep the trailer reservation. He went the extra mile to make sure my reservation was honored. If not for Gary, my move would have been next to impossible. A HUGE SHOUT OUT TO GARY!!

Jo E. 
Évaluation :
5

The gentleman that helped me was understanding of the time crunch I had while moving and went above and beyond while helping me rent. It was a very pleasant experience 10/10 would recommend!

Bibiana C. 
Évaluation :
5

Gary is a great guy! Use him for all of my Uhaul needs. I rent quite a few trucks throughout the year and call Gary first every time!

finnemore M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

LINDA V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
1

The place looks like a run down hotel for crack or heroin users. Sadly, I didn't know....I had rented the truck for 24 hours. The truck itself was all over the road and shouldn't even be rented for use. It was the most dangerous vehicle I've ever been in. I pick up one item as and drove it back in about an hour. Complete waste of money because now I had to reschedule picking up furniture to a different day and will have to find a truck from another location, or another company. As a Uhaul corporation it doesn't look good having this place under your Logo.

Deanna B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

M. Kathleen H. 
Non les évaluations ont été soumises pour cet établissement.

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