Customer Reviews for Point 24/7
(U-Haul Neighborhood Dealer)

184 évaluations

8265 Lankershim Bl   North Hollywood, CA 91605

(818) 853-9228

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 5 h p.m.
  • Samedi : de 8 h a.m. à 3 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(818) 853-9228

8265 Lankershim Bl
North Hollywood, CA 91605

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au vendredi : de 8 h a.m. à 5 h p.m.
  • Samedi : de 8 h a.m. à 3 h p.m.
  • Sun: Closed
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Everything was perfect, no need to do anything..😎

MARIO R 
Évaluation :
1

Wish I could attach pics here location was horrible thought I was in TJ and going to be mugged

Trisha a 
Évaluation :
1

Broken straps, pick on the street (very dangerous) never again

VICTOR S 
Évaluation :
1

Have more parking available for Uhaul truck drop off’s

ANDREW L 
Évaluation :
2

It was hard to find the office since this location is inside of another business that is located next to several similar business. Once I was able to locate the office everything else went very smoothly. The trailer was ready for me at the scheduled time and performed better than expected.

JOSEPH W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERNEST H 
Évaluation :
5

As always..great service Kim's team!

JOSE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN P 
Évaluation :
1

No place to return vehicle. Had to leaving it a block down the street and parked on the curb off the street. Nobody to talk to. It is an auto shop on a very busy street. After looking around I finally found a drop box for the key. Seemed very unprofessional.

Michael D 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTOR R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARGIS G 
Évaluation :
5

Rolando and Ricky were great, very helpful and pleasant to work with. Will definitely be my first choice for when I need services again.

ROBERT K 
Évaluation :
2

The auto transport that was given to me had a flat tire and exposed wires. I heard the guys working there going back and forth about how it's a one way trip in Spanish assuming I couldn't understand what they were saying. When I say the flat time I took a picture of it and they just put some air in it and sent me on my way. Two days later in the middle of my trip that same tire blew and I had to call for roadside assistance. Luckily I wasn't driving on the highway at the time seeing that my kids were driving with me. Overall this was very unprofessional and reckless.

jeffery d 
Évaluation :
1

Bad customer service

ABEL V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BABATUNDE A 
Évaluation :
5

Easy transaction!

MARTIN S 
Évaluation :
5

Very professional!!!! And extremely nice and friendly

HENRY K 
Évaluation :
3

It is a small lot easy to pass by but they have good equipment and quickly help with the hitch.

Laura H 
Évaluation :
4

The location was far from where I stated I wanted to pick up the truck. I had to take a ride share instead of walking like I would have been able to if I could have picked it up in the city I lived in. When I called to change the location, the uhaul customer service rep was extremely rude and unhelpful. Not only was she not able to change the location, she cancelled the truck without my permission. When I showed up to pick up the truck, they stated someone cancelled it and I had to rebook, which took a lot longer than expected and delayed my drive. The location is not in the best neighborhood, and neither is the office inside the body shop. The two representatives were absolutely great from the start, it's just too bad the uhaul customer service rep was terrible and the neighborhood isn't inviting.

Ricardo L 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jesse M 
Évaluation :
5

Everything is great

JAMES F 
Évaluation :
5

Thank you for guys at spot and service

Dmitrii C 
Évaluation :
5

Awesome and very helpful people every step of the way!

MANUEL V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david e 
Évaluation :
1

The parking was really tight and crowed

Ricardo H 
Évaluation :
1

Communication They close early and and closed on Sunday yet are trying to charge me for extra days when I could t return the equipment

rasheed h 
Évaluation :
4

The uhaul representative was very helpful

Alejandro g 
Évaluation :
2

Positives are that the associate was very kind and helpful. He gets 10/10 but the location itself is hard to find and hardly any space. I'm glad I spoke Spanish because if not, I really would have struggled asking for help when I got there. I also had to wait a while to get what I needed but that wasn't their fault, uhual had to do a last minute reservation change since they didn't have what I needed at the spot I reserved it at.

Daisy R 
Évaluation :
5

They were very knowledgeable and double check everything was working.

Jose C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tajinder s 
Évaluation :
5

have more rental options available

Eric R 
Évaluation :
1

Despite our efforts to select a drop-off point open until 6pm, U-Haul customer service assured us it would be accessible until 8pm, even labeling it as a 24-hour drop-off. Regrettably, upon arrival at 6pm, the gates were locked, and no assistance was available. Contacting customer service only provided the same assurance, leaving us with no choice but to leave the trailer in the parking lot, resulting in a less than satisfactory experience

Gar E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khantnyar M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F 
Évaluation :
4

Just they need to be a bit more attentive to the phone it was very hard to get in touch with them

Jose a 
Évaluation :
5

The only negative was lack of parking space.

ALDON A 
Évaluation :
1

I have never received this horrible of customer service upon return the rental. I was aggressively approached and told that I was not allowed to park truck where I was told.

Angel T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V 
Évaluation :
5

This might help future renters at this location. The location was a little difficult to find as the owner reported his business sign was stolen. The location is actually a body shop with a very deep lot. I did see a small uhaul stand sign on the ground so I knew I was in the right place. There is no street parking, anywhere. No where. There is a small parking lot where you can park for a few minutes while you handle the paperwork. The people were very friendly. After you get the keys the worker will get in the truck. pull it forward and you park where the truck was parked on the street. When you return pull up in front of where your car is parked, go inside and a worker will come out and you move your car and leave and he parks the truck where your car was. The the inside of the truck was clean. The windshield was dirty AC was not working. I ran the washer/wipers which had washer fluid. I was happy to find a truck that had a loading ramp so it was fine. With all the goings on with a move I forgot to stop and put gas in the truck. My bad.. $30 service fee plus gas.. It happens :)

Christopher F 
Évaluation :
5

Excellent customer service

Jorge A 
Évaluation :
1

The vehicle had NO air conditioning and this was NOT mentioned during the rental process.

Stuart F 
Évaluation :
1

its the original location that I had an issue with not the second location.

Michael L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esther l 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashot A 
Évaluation :
5

Nothing at all..love the Hollywood Way team!

JOSE M 
Évaluation :
5

super helpful, great guy who's understanding

Erick E 
Évaluation :
5

Best customer service

ANTONIO R 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JESUS R 
Évaluation :
3

Explain why I was charged for 3 gallons of gas when I only drove 14 miles! Really? The van gets 4,5 miles per gallon?! That's the worst fuel economy I've ever heard of. Rip off

BENJAMIN B 
Évaluation :
1

This was a very unpleasant situation from beginning to end on Dec 8,2022 dealing with Rich at Point 24/7 I would say to many issues from…NO gas in the tank to dirty inside the track to a broken cup holder also showed a wrong milage in the dashboard compared 3-4 miles off what they have in their application as you check in the truck, I brought all this issues and more to Rich and he simply said I will give you $35 discount if you bring it back with a little more then a quarter of gas tank. (I DID BUT NEVER GOT A DISCOUNT) But I couldn't believe what I was hearing and the rest of the issues will talked about later when you return the truck. He really didn't care about me wasting my time on my side he was just focusing on repairing a car he was working on NOT even an eye contact, worse customer service I ever experienced. I was just dealing with a deadline and movers I hired just awaiting for the truck. I took the 26' footer truck and I wasted more of my time at the next gas station waiting to pump gas and the worse thing was going in the freeway, I couldn't go passed 55-60 miles because pressing on brakes started to squeak and the truck started to tremble. Definitely this was a nightmare because I call customer service at the end and mention in detail all these issues when I dropped off the keys in a dropped box. To put the cherry on top they end up charging me twice on my credit card that overdrawn my bank account. I'm Still waiting for Uhaul to reach back to solve this matter as I attempted to call and email for the third time. I just emailed Mallory and provided pictures as well. hope to get a positive solution soon.

Hugo T 
Évaluation :
5

Excellent as always. Happy customer

Valeriya B 
Évaluation :
5

5 star customer service Friendly and helpful staff Whenever uhaul is needed the only place i go to 100 % happy customer

valeriya b 
Évaluation :
5

Excellent customer service! Thanks

ARACELI C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anton S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian L 
Évaluation :
5

Nothing! Rolando was very professional and helpful!

IRWIN P 
Évaluation :
2

Stop overcharging and be honest about the days the vehicle was rented and the mileage that was driven. My receipt was incorrect twice and I had to refuse the charge. I called to let them know and they made me call another number. My receipt is still wrong. I rented the vehicle for 1 day and they tried to charge me for 3 days and I drove it for less than 10 miles and they tried to tack on 29 miles, very dishonest.

Jennifer p 
Évaluation :
5

Richard was amazing and took great care of me. Was quick and helpful

Jonathan B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis v 
Évaluation :
4

The attendant was late, when the shop opens at 8, they should be there at 8

DeEstie A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve s 
Évaluation :
5

very friendly

luis r 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ben H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B 
Évaluation :
5

Great experience!!!!

Rahul S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dublas R 
Évaluation :
3

Dont bait and switch customers on rates. Website shows 1,09/mi and charge 1,39/mi

ROHEE D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josue M 
Évaluation :
5

Great customer service and very friendly

juan C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHAJULISSA G 
Évaluation :
5

Nothing needs improvement. Great place to rent from.

Samuel M 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bridget G 
Évaluation :
4

Great customer service, friendly, reliable. But no place to park!

Darren V 
Évaluation :
5

Offer to sell me a hitch and ball so I can get everything in one place

James S 
Évaluation :
5

S.O.

mario s 
Évaluation :
2

The lock for the truck was included, but the key to that lock was not the right one, so we had to go buy a lock and key just to store our items. The back of the truck was filthy, and we spent 15 min cleaning it so we could load our stuff and it wouldn't get dirty.

Michael M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASCHOT K 
Évaluation :
5

I now will go to this location instead of an actual Uhaul location. Very helpful and amazing service!

Masis S 
Évaluation :
5

Muy buen servicio

wilson a 
Évaluation :
2

Uhaul changed the pick-up location on short notice leaving us with no option but travel to get it. The location is not well-marked. The staff was very kind.

Brian L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEVORK S 
Évaluation :
1

Bad service and hidden overcharges

KAREN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISOL A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GALUST S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS N 
Évaluation :
5

Rolando was great and explained everything to me, after having a few issues with the reservation made online. Give the man a raise.

BRIAN H 
Évaluation :
5

You can keep the entire labor force because they are a force to be reckoned with! Very professional. They made me feel special as a client and I am looking forward to doing vbusiness with U Haul again. A pleasant experience under stressful situation for me at the time.

ANDRES C 
Évaluation :
5

Seamless and good condition

Harutyun N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMEN A 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khachatur D 
Évaluation :
5

The whole process was great. I called a few places that had no vehicles available and didn't seem helpful. I called a third location and the gentleman was more helpful. He offered to find me a location with an available vehicle. He did the reservation online and I received a text message. From then on the process was easy and efficient all on electronic. Much better than previous paper.

WALTER P 
Non les évaluations ont été soumises pour cet établissement.

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