This was a very unpleasant situation from beginning to end on Dec 8,2022 dealing with Rich at Point 24/7 I would say to many issues fromâ€¦NO gas in the tank to dirty inside the track to a broken cup holder also showed a wrong milage in the dashboard compared 3-4 miles off what they have in their application as you check in the truck, I brought all this issues and more to Rich and he simply said I will give you $35 discount if you bring it back with a little more then a quarter of gas tank. (I DID BUT NEVER GOT A DISCOUNT) But I couldn't believe what I was hearing and the rest of the issues will talked about later when you return the truck. He really didn't care about me wasting my time on my side he was just focusing on repairing a car he was working on NOT even an eye contact, worse customer service I ever experienced. I was just dealing with a deadline and movers I hired just awaiting for the truck. I took the 26' footer truck and I wasted more of my time at the next gas station waiting to pump gas and the worse thing was going in the freeway, I couldn't go passed 55-60 miles because pressing on brakes started to squeak and the truck started to tremble. Definitely this was a nightmare because I call customer service at the end and mention in detail all these issues when I dropped off the keys in a dropped box. To put the cherry on top they end up charging me twice on my credit card that overdrawn my bank account. I'm Still waiting for Uhaul to reach back to solve this matter as I attempted to call and email for the third time. I just emailed Mallory and provided pictures as well. hope to get a positive solution soon.Hugo T.
Customer Reviews for Point 24/7
(U-Haul Neighborhood Dealer)
Pour nous contacter
North Hollywood, CA 91605
Services dans cet établissement :
- Mon–FriDe 8 h am à 5 h pm
- SamediDe 8 h am à 3 h pm
- Retour client 24 heures
- habla español
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent as always. Happy customerValeriya B.
5 star customer service Friendly and helpful staff Whenever uhaul is needed the only place i go to 100 % happy customervaleriya B.
Excellent customer service! ThanksARACELI C.
Le client n'a pas laissé de commentaire.Anton S.
Le client n'a pas laissé de commentaire.Brian L.
Nothing! Rolando was very professional and helpful!IRWIN P.
Stop overcharging and be honest about the days the vehicle was rented and the mileage that was driven. My receipt was incorrect twice and I had to refuse the charge. I called to let them know and they made me call another number. My receipt is still wrong. I rented the vehicle for 1 day and they tried to charge me for 3 days and I drove it for less than 10 miles and they tried to tack on 29 miles, very dishonest.Jennifer P.
Richard was amazing and took great care of me. Was quick and helpfulJonathan B.
Le client n'a pas laissé de commentaire.luis V.
The attendant was late, when the shop opens at 8, they should be there at 8DeEstie A.
Le client n'a pas laissé de commentaire.steve S.
very friendlyluis R.
Le client n'a pas laissé de commentaire.Ben H.
Le client n'a pas laissé de commentaire.Steven B.
Great experience!!!!Rahul S.
Le client n'a pas laissé de commentaire.Dublas R.
Dont bait and switch customers on rates. Website shows 1,09/mi and charge 1,39/miROHEE D.
Le client n'a pas laissé de commentaire.Josue M.
Great customer service and very friendlyjuan C.
Le client n'a pas laissé de commentaire.MARTHAJULISSA G.
Nothing needs improvement. Great place to rent from.Samuel M.
Le client n'a pas laissé de commentaire.Bridget G.
Great customer service, friendly, reliable. But no place to park!Darren V.
Offer to sell me a hitch and ball so I can get everything in one placeJames S.
The lock for the truck was included, but the key to that lock was not the right one, so we had to go buy a lock and key just to store our items. The back of the truck was filthy, and we spent 15 min cleaning it so we could load our stuff and it wouldn't get dirty.Michael M.
Le client n'a pas laissé de commentaire.ASCHOT K.
I now will go to this location instead of an actual Uhaul location. Very helpful and amazing service!Masis S.
Muy buen serviciowilson A.
Uhaul changed the pick-up location on short notice leaving us with no option but travel to get it. The location is not well-marked. The staff was very kind.Brian L.
Le client n'a pas laissé de commentaire.ANA R.
Le client n'a pas laissé de commentaire.GEVORK S.
Bad service and hidden overchargesKAREN S.
Le client n'a pas laissé de commentaire.KURT C.
Le client n'a pas laissé de commentaire.MARISOL A.
Le client n'a pas laissé de commentaire.ANGEL R.
Le client n'a pas laissé de commentaire.KAREN H.
Le client n'a pas laissé de commentaire.GALUST S.
Le client n'a pas laissé de commentaire.THOMAS N.
Rolando was great and explained everything to me, after having a few issues with the reservation made online. Give the man a raise.BRIAN H.
You can keep the entire labor force because they are a force to be reckoned with! Very professional. They made me feel special as a client and I am looking forward to doing vbusiness with U Haul again. A pleasant experience under stressful situation for me at the time.ANDRES C.
Seamless and good conditionHarutyun N.
Le client n'a pas laissé de commentaire.MIGUEL J.
Le client n'a pas laissé de commentaire.ARMEN A.
Le client n'a pas laissé de commentaire.Khachatur D.
The whole process was great. I called a few places that had no vehicles available and didn't seem helpful. I called a third location and the gentleman was more helpful. He offered to find me a location with an available vehicle. He did the reservation online and I received a text message. From then on the process was easy and efficient all on electronic. Much better than previous paper.WALTER P.
The service was awesome they gave me so much information and gave me instructions on how to transfer my car on to the Uhaul easier and safe even offered me there cellphone number just in case I need help with anything awesome experienceLAURA T.
Bit hard to find but never the less good experienceIAN L.
Charged an additional $20 for "hitch rental" - cash only, no receipt. Truck was dirty, smelled of cigarettes. Location is a ramshackle shed, barely marked, sketchy characters hanging around and a general air of shadiness. Definitely not recommended.NICHOLAS C.
This location is very inconvenient and unsafe it will be better if this place closes for safety of others and also there was no customer serviceEDGAR B.
Very accommodating and understanding of the customer's need. Will use the same location next time.ARMEN ELVIS S.
This location needs to be shut down. I was threatened to be charged a $30 cleaning fee for exactly seven unfolded pads in the back of the truck. I took the 30 seconds to fold the seven pads in front of the employee and asked if I could take a picture of him and the pads so that I had proof it was nice and neat. The employees there grabbed my phone, threw it into traffic and then shoved me backwards causing me to fall down into oncoming traffic. I then had to flee into a Lyft as the entire group of employees were charging me after getting up, threatening harm. I have video evidence of the assault as well as two eyewitnesses including the lyft driver.PATRICK G.
Le client n'a pas laissé de commentaire.MICHAEL M.
The truck was old and was not well maintained. It was very difficult to start the truck and there was a clear mechanical error. It was also given to us with a nearly flat tire and I had to stop at 5 am to get air. This was my worst experience with U-Haul to date.Kelby J.
Profesional friendlyMERCY C.
Le client n'a pas laissé de commentaire.Ana R.
Customer service are the best , very kindly and friendlyANNA C.
Le client n'a pas laissé de commentaire.BRADLEY T.
Service very good but truck not goodTANYACHARIN S.
Le client n'a pas laissé de commentaire.Farid S.
Le client n'a pas laissé de commentaire.JONATHAN H.
Le client n'a pas laissé de commentaire.CARLOS A.
Le client n'a pas laissé de commentaire.FRANCO M.
Le client n'a pas laissé de commentaire.JOSE C.
The service was friendly but this the location was inconvenient. I used too many of my allotted miles just getting back to my home from the location. The facility was horrible.James S.
One of my wheels didn't have any lug nuts on it.. my rear wheel almost fell off. I used gas to keep the engine running and stay cool while waiting for help on the side of the highway, and got charged for that gas used. The location didn't have the dolly's that I reserved ahead of time. The one dolly that they did have wasn't in the truck, and I had to drive back to get it... and then for charged for that mileage to pick up the dolly. 0/10 will never recommend this location againWILLIAM R.
Rich was amazing, what an outstanding experience, it was so smooth and great that, it makes you want to go rent from them, just to experience their customer service.EDMOND A.
Make sure the truck is maintained because it felt like the transmission was slippingVALERIE J.
Excellent serviceGEVORG K.
The staff was fast and friendly, I would definitely recommend this location to friends and family. Dropping off was super easy, I would definitely be a returning..... Raul G.RAUL G.
This location felt pretty sketchy to be honest. It's not in a great neighborhood and I had to ask a few people to figure out where it actually was. It was in some sort of auto/body repair place. They were also pretty loose with the paperwork, so I wasn't able to verify mileage or gas level or anything prior to leaving.David R.
Service was horrible and no space to park the trucks. Also got charge another day due to the employee not doing he's job and checking in the truck.MARCIAL O.
Le client n'a pas laissé de commentaire.MARCIAL O.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.CURTIS W.
Le client n'a pas laissé de commentaire.SELVIN T.
The place was a mess and just very unprofessional. I had to walk a block to get to the car . When I returned they didn't check anything in front of me and I got charged 111.00. which was way over what I paid before . I will not even use u-haul againYULIA P.
You should not be associated with this bullshit locationROSS V.
Le client n'a pas laissé de commentaire.DIMAS H.
Le client n'a pas laissé de commentaire.Richard M.
Le client n'a pas laissé de commentaire.MIGUEL J.
Le client n'a pas laissé de commentaire.Sarah B.
mileage was not correct, and even the photo was made on checkin, i was overbilled...it has been disputed to uhaul CS and will be disouted to the card companyDejan P.
Other than having to clean the background oh it's a good customer service and will have a minute overall A+Hosam I.
Accurately charge for fuel, I was charged for fuel even though I returned the vehicle with proper amount of vehicle. I drove the vehicle 20 miles and put $10 of gas before returning it and was charged more than $70 for fueling. This is wrong and deceitful, need to have someone call me back. Jack Karapoghosyan 818 606 7626JACK K.
Le client n'a pas laissé de commentaire.Hovannes S.
This location is a dump. It's an all-in-one tire place, repair and body shop. Access is tight, there's no signs, the "office" is inside a trailer, in the tire shop, behind the tire machines and cars being worked on. The rental equipment is at the back of a long narrow driveway, to access it they have to move cars and forklifts around to make room. The people were helpful enough, thou hard to identify who is the uhaul person is. As far as the equipment itself (auto trailer, in my case) it was fine, it did its job, but the taillights and marker lights were not working, just the brake lights and turn signals. The trailer had a short in the wiring somewhere, it kept blowing my fuse. I had to drive at night without lights. No biggie.Ciprian F.
Everyone at the location was very friendly and was so easy to rent itRuben G.
They took forever the guy was unsure of what he was doing stalling the whole time and the dumbass double charged me I want a refundandres M.
I requested a trailer for a 2011 Silverado but do to bad service I gotten a trailer that not fit the vehicleFernando U.
Le client n'a pas laissé de commentaire.OLIMPIA S.
The service person was excellentgevorg K.
Le client n'a pas laissé de commentaire.Areli M.
Rich was great!RAMIRO C.
No need, just visit will see.Gagik O.
People were friendly. Not the most convenient. No parking.pippin C.
Le client n'a pas laissé de commentaire.ASHOT P.
Need clear signage to show where checkin counter is. (Counter was in the back of a truck bed in a garage where other car repair work was happening) Have buzzer to press for service. And employee should dress in UHaul attire. Either Shirt or jacket with UHaul logo.Kevin M.
A VERY rundown facility. It didn't look anything like a U-Haul facility. It was a rundown, auto repair facility with a U-Haul office located in a shipping/storage container in the back. Super-sketchy! The attendant was very nice, though.Michael B.