Customer Reviews for Point 24/7
(Concessionnaire U-Haul dans le voisinage)

97 évaluations

8265 Lankershim Bl   North Hollywood, CA 91605

(818) 853-9228

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(818) 853-9228

8265 Lankershim Bl
North Hollywood, CA 91605

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

KURT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISOL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GALUST S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS N. 
Évaluation :
5

Rolando was great and explained everything to me, after having a few issues with the reservation made online. Give the man a raise.

BRIAN H. 
Évaluation :
5

You can keep the entire labor force because they are a force to be reckoned with! Very professional. They made me feel special as a client and I am looking forward to doing vbusiness with U Haul again. A pleasant experience under stressful situation for me at the time.

ANDRES C. 
Évaluation :
5

Seamless and good condition

Harutyun N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMEN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Khachatur D. 
Évaluation :
5

The whole process was great. I called a few places that had no vehicles available and didn't seem helpful. I called a third location and the gentleman was more helpful. He offered to find me a location with an available vehicle. He did the reservation online and I received a text message. From then on the process was easy and efficient all on electronic. Much better than previous paper.

WALTER P. 
Évaluation :
5

The service was awesome they gave me so much information and gave me instructions on how to transfer my car on to the Uhaul easier and safe even offered me there cellphone number just in case I need help with anything awesome experience

LAURA T. 
Évaluation :
4

Bit hard to find but never the less good experience

IAN L. 
Évaluation :
1

Charged an additional $20 for "hitch rental" - cash only, no receipt. Truck was dirty, smelled of cigarettes. Location is a ramshackle shed, barely marked, sketchy characters hanging around and a general air of shadiness. Definitely not recommended.

NICHOLAS C. 
Évaluation :
1

This location is very inconvenient and unsafe it will be better if this place closes for safety of others and also there was no customer service

EDGAR B. 
Évaluation :
5

Very accommodating and understanding of the customer's need. Will use the same location next time.

ARMEN ELVIS S. 
Évaluation :
1

This location needs to be shut down. I was threatened to be charged a $30 cleaning fee for exactly seven unfolded pads in the back of the truck. I took the 30 seconds to fold the seven pads in front of the employee and asked if I could take a picture of him and the pads so that I had proof it was nice and neat. The employees there grabbed my phone, threw it into traffic and then shoved me backwards causing me to fall down into oncoming traffic. I then had to flee into a Lyft as the entire group of employees were charging me after getting up, threatening harm. I have video evidence of the assault as well as two eyewitnesses including the lyft driver.

PATRICK G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
2

The truck was old and was not well maintained. It was very difficult to start the truck and there was a clear mechanical error. It was also given to us with a nearly flat tire and I had to stop at 5 am to get air. This was my worst experience with U-Haul to date.

Kelby J. 
Évaluation :
5

Profesional friendly

MERCY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana R. 
Évaluation :
5

Customer service are the best , very kindly and friendly

ANNA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY T. 
Évaluation :
5

Service very good but truck not good

TANYACHARIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Farid S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCO M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
1

The service was friendly but this the location was inconvenient. I used too many of my allotted miles just getting back to my home from the location. The facility was horrible.

James S. 
Évaluation :
1

One of my wheels didn't have any lug nuts on it.. my rear wheel almost fell off. I used gas to keep the engine running and stay cool while waiting for help on the side of the highway, and got charged for that gas used. The location didn't have the dolly's that I reserved ahead of time. The one dolly that they did have wasn't in the truck, and I had to drive back to get it... and then for charged for that mileage to pick up the dolly. 0/10 will never recommend this location again

WILLIAM R. 
Évaluation :
5

Rich was amazing, what an outstanding experience, it was so smooth and great that, it makes you want to go rent from them, just to experience their customer service.

EDMOND A. 
Évaluation :
5

Make sure the truck is maintained because it felt like the transmission was slipping

VALERIE J. 
Évaluation :
5

Excellent service

GEVORG K. 
Évaluation :
5

The staff was fast and friendly, I would definitely recommend this location to friends and family. Dropping off was super easy, I would definitely be a returning..... Raul G.

RAUL G. 
Évaluation :
2

This location felt pretty sketchy to be honest. It's not in a great neighborhood and I had to ask a few people to figure out where it actually was. It was in some sort of auto/body repair place. They were also pretty loose with the paperwork, so I wasn't able to verify mileage or gas level or anything prior to leaving.

David R. 
Évaluation :
1

Service was horrible and no space to park the trucks. Also got charge another day due to the employee not doing he's job and checking in the truck.

MARCIAL O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARCIAL O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELVIN T. 
Évaluation :
2

The place was a mess and just very unprofessional. I had to walk a block to get to the car . When I returned they didn't check anything in front of me and I got charged 111.00. which was way over what I paid before . I will not even use u-haul again

YULIA P. 
Évaluation :
1

You should not be associated with this bullshit location

ROSS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMAS H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah B. 
Évaluation :
3

mileage was not correct, and even the photo was made on checkin, i was overbilled...it has been disputed to uhaul CS and will be disouted to the card company

Dejan P. 
Évaluation :
5

Other than having to clean the background oh it's a good customer service and will have a minute overall A+

Hosam I. 
Évaluation :
3

Accurately charge for fuel, I was charged for fuel even though I returned the vehicle with proper amount of vehicle. I drove the vehicle 20 miles and put $10 of gas before returning it and was charged more than $70 for fueling. This is wrong and deceitful, need to have someone call me back. Jack Karapoghosyan 818 606 7626

JACK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hovannes S. 
Évaluation :
1

This location is a dump. It's an all-in-one tire place, repair and body shop. Access is tight, there's no signs, the "office" is inside a trailer, in the tire shop, behind the tire machines and cars being worked on. The rental equipment is at the back of a long narrow driveway, to access it they have to move cars and forklifts around to make room. The people were helpful enough, thou hard to identify who is the uhaul person is. As far as the equipment itself (auto trailer, in my case) it was fine, it did its job, but the taillights and marker lights were not working, just the brake lights and turn signals. The trailer had a short in the wiring somewhere, it kept blowing my fuse. I had to drive at night without lights. No biggie.

Ciprian F. 
Évaluation :
5

Everyone at the location was very friendly and was so easy to rent it

Ruben G. 
Évaluation :
1

They took forever the guy was unsure of what he was doing stalling the whole time and the dumbass double charged me I want a refund

andres M. 
Évaluation :
1

I requested a trailer for a 2011 Silverado but do to bad service I gotten a trailer that not fit the vehicle

Fernando U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OLIMPIA S. 
Évaluation :
5

The service person was excellent

gevorg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Areli M. 
Évaluation :
5

Rich was great!

RAMIRO C. 
Évaluation :
1

No need, just visit will see.

Gagik O. 
Évaluation :
3

People were friendly. Not the most convenient. No parking.

pippin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASHOT P. 
Évaluation :
2

Need clear signage to show where checkin counter is. (Counter was in the back of a truck bed in a garage where other car repair work was happening) Have buzzer to press for service. And employee should dress in UHaul attire. Either Shirt or jacket with UHaul logo.

Kevin M. 
Évaluation :
1

A VERY rundown facility. It didn't look anything like a U-Haul facility. It was a rundown, auto repair facility with a U-Haul office located in a shipping/storage container in the back. Super-sketchy! The attendant was very nice, though.

Michael B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARL N. 
Évaluation :
5

The contactless pickup process takes too long easier to do it in person be more specific upfront about the contactless pickup process

Jackie C. 
Évaluation :
5

Great guys. Very helpful.

Nordia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nick L. 
Évaluation :
1

I have never seen such a disorganized mess passing as a business. I was able to get the equipment I needed, but that was all I can say. The lack of professionalism, cleanliness and equipment was appalling. I thought UHaul had standards, but I guess not. I will be more careful with where I go next time.

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria O. 
Évaluation :
1

The person named Jeff overcharged me $39 for an additional day (3) instead of two days I rented. He overcharged me $50 for 6 pads. He charged me insurance $56 x 3 days, when I decline insurance. Jeff is a dishonest U-Haul renter.

Michael P. 
Évaluation :
2

The place was hard to find. The guy was late. He didn't have furniture pads that I had requested a week prior and didn't give me a heads up. He was a nice guy, but slightly unaware of how unprofessional he was being. Everything worked fine, but the process was pretty annoying.

Chad S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kacee D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEAFORD H. 
Évaluation :
1

Dirty trucks Bad services They lied

Alejandro Z. 
Évaluation :
3

The truck was in a bad shape, front shocks were shot and the brake alarm kept ringing every time I put it in reverse

bartlomiej S. 
Évaluation :
5

During Covid, I would not include other locations that aren't usual companies. Previous to this location we went to a self storage location that offers usuals and they refused to help. I understand for safety. However, it felt odd to have someone there not willing to suggest an easier route to get the van 6 feet from where was standing. Also due to covid, there should really only be the mobile option to check out vans. I pressed the counter option and that's what took so long to get my can set up.

Kiera M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
3

Amazing customer service! friendly, very helpful,

FRANKLIN C. 
Évaluation :
5

More equipment to rent such as appliance dolly

ANAIZ D. 
Évaluation :
5

Merci.

Denise R. 
Évaluation :
5

All The Guys Is Friendly and helpful. Exactly They Are the best and most likely people on this location. I hope all the uhaul gets Help to run the business with those Helpful guys.

Gevargiz S. 
Évaluation :
5

Excellent service à la clientèle

Jacqueline M. 
Évaluation :
3

The location is difficult to find as it is an industrial area and the UHaul sign is small. I would recommend the location as the representative was very helpful and friendly with the admonition to not be put off or intimidated by the environment

SUSAN L. 
Évaluation :
5

The guy there was cool down to earth and helped me when I got to here to pick up the truck and when I got there to drop it off he helped me in and out

Veronica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elton T. 
Évaluation :
5

Refrigerator dolly

Aksel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie S. 
Évaluation :
5

Everything was excellent

Tina W. 
Non les évaluations ont été soumises pour cet établissement.

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