Lowe the milage price. To expensive.
Roberto G
Customer Reviews for Point Pleasant Beach Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The representative who handled the pick up was rude and wouldn't answer our questions. The inside of the truck was clean but it smelled funky.
Jennifer MCustomer service was excellent no improvement needed
John Mvery easy to check in and get uhaul
Ashley CI used the app and struggled with the lock for the key. It took 15-20 minutes to find the lock box, the lock was very old and rusty. The digits were difficult to align so the lock would open. By the time I got my key, I lost 20 minutes on my rental time. The gas station attendant was not very helpful either.
Steven Hthe best
Tim BExcellent service
RODRIGO CThey were very helpful and explained everything that I had questions about! Will rent from here again !
michael dIf you return it 1 to 3 hours late, do not charge an additional fee.
Kim GLow tire garage light was on. Also was charged for a 2 day rental. Vehicle picked up at 10AM returned 6PM the same day. Location processed return the next morning. Keys were handed to gas station attendant as per instruction by rental agent since office would be closed.
Dolores ZService was quick and courteous. Van was ready and I was on my way with very little wait time. The drop off was equally quick and convenient. Keep up what you are doing!!
Ken HEasy dropoff rep sent email receipt within an hour all good
Giovanni ZGreat customer service! The van was brand new and drove great!
sunshine iTruck I reserved was not there. Had no other truck available at the wall twp location. Was told to drive 30 minutes to find truck. Found truck at point pleasant beach Sunoco. Caused me unbelievable stress.
Shawn CJoe was extremely rude and not willing to help me with the app! The reason I decided to pick-up the truck at that location was because it was local! I can not recommend anyone renting a truck from this location!
Eric FVery quick service. Very nice Manager!
George JAll questions were answered & very clear, concise details provided made the expierience smooth. More than happy to do business with them again.....! Looking to do this monthly now with this location.
George JTurning the vehicle in on-line w/o the person I leased it from present was a bit confusing for a baby-boomer.
John HThe manager was very helpful.
Frank MMobile check out not user friendly… took 15 min to complete!!
Thomas MI was charged for a dolly, there was not dolly or any pads In the truck. Yet I was charged for them.
Andrew WSusan from the Tom’s river office was very helpful getting me into the lockbox.
William CVery nice people here. Will use again.
MarK LI wouldn't recommend U-Haul to a friend. Highly disorganized, unprofessional, and immoral.
Richard MPrice and accuracy of fuel measurement
Cristina SPersonable and professional attendant at Point pleasant made this renatal easy.
Richard CThanks for the great service!
Kurt VVery Satisfied by everyone along the way.
Mark CBeing this the first time that I needed this type of vehicle in a long time. I was quite impressed at the ease with which I went through the steps required. The employee at the desk was extremely helpful. The price was unexpectedly low.
John EExactly what I hoped for
Lawrence WGood service with efficient and timely rental and return process
mary cEverything went smoothly. I will be very happy with this interaction as long as I don't get charged for the cleanup. Because it was vacuum cleaned and filled up when I left it. Keep up the good work.
Jason HThe app sucks and is awful it keeps disconnecting from the internet and makes you do the same thing over and over again
Thomas PExcellent customer service!
sunshine iVery simple to find the trucks. The app could improve by showing a photo of where to find the key at the location. Overall, clean truck. Good experience.
Sharon HIt was perfect. We did a drop off early and the Che out process online was easy. A great and fast experience!
Kevin ERay was very helpful and friendly.
Eusun KOpened on the weekend, great customer service, quick pickup and return. Would definitely rent from this location again.
Steve KIThe location of pick up was changed the day before the pick up. The location wa snot as convenient as one originally chosen. It was not made clear where to go inside to get the keys to pick up the vehicle as it was just a dirt lot. Also the truck was difficult to back out of the parking spot with the other vehicles around it.
Phillie SAlways an easy, thorough process ~
Caryn BA pleasure working with the people at this location. This is my second time and I would definitely go back again.
pamela sThe U-Haul experience was good, but I was shaken up at that location by their staff. The office was empty for a good 5 minutes when I arrived. Nobody at the desk or in the rooms behind the desk. I went searching for the attendant, and found him in the mechanic shop with the mechanic talking. The mechanic yelled and cursed at me, used harsh, vulgar and insulting language and ordered me to "get the fuck out of here". I was scared and insulted that I needed to have that experience while picking up a truck. I've never had that experience at any U-Haul Centers and I'm not happy to have had that negative experience at that location. I won't ever rent from that location again. I only went there because it was close. There are other locations in the area that has staff who will not treat your customers that way. I'll travel a bit further to avoid having that experience. I also have associations with Budget and Penske, so if I need to, I'll rent from them if I'm in that area again. It's unfortunate to encounter that. I'm a local contractor, and U-Haul is part of how I do business.
Jose TI appreciated the weekly rate for tye mileage driven. The office manager was very kind.
Laura MService provider was very nice and helpful
Steven CMy experience was excellent, hard to improve on that. Shout out to Ray, had me on my way in just a few minutes, same when I returned, thank you.
Steven OMake sure the truck is clean, I had to spend 10minutes sweeping out pallet wood and trash from the truck being used for multidrop delivery including a page of the delivery route.
Scott JI reserved on line a van for a one way trip and when I showed up at the dealer the reservation was not in the system and I had to start from scratch- had to do a round trip and pay more - a horrible experience and almost completely ruined my move!
john sEverything was just perfect!
John MMaybe extra vehicles other than that a ten
milt j